Great Rail Journeys Reviews 19,527

Fourth booking this year, all great as expected, but please think about giving customers an account to be able to see all bookings in one place and update all. It’s a real pain having to log into eac... See more

Easy to use website, found the winter tour we had considered & booked it on phone with a very helpful lady at GRJ. There was an issue with processing my deposit payment, but waiting an hour when they... See more

Very knowledgeable regarding the trip we were interested in. Made a note of friends we will be travelling with, so that when they called to book later in the day, he could make sure we were on seats... See more

We had always wanted to travel from Kings Cross to Switzerland via Paris to experience the Swiss Railways, the Bernina and Glacier Express. And then travel on from Switzerland to Vienna - all by trai... See more

Very nice chap to talk to (even if he spoke quite fast!) and we got the booking done, all very satisfactory. I was surprised GRJ does not contact customers if an earlier date than the one booked be... See more

I spoke to two representatives, the first was welcoming, warm and helpful. Knowledgable about the trips. when I enquired about single occupancy, this was confirmed. Before I asked, I was told that... See more

As "first time travellers" with GRJ my wife and I had to put our trust in"Morgan", having first researched online.The website provided all the basic information which we needed and was easy to follow... See more

I have received excellent customer service from both Kim and Jo. My initial enquiry was taken by Kim re booking a single room for myself but joining another party who had already booked the "Bavaria's... See more

Very pleasant lady, helpful/ guide. Met all our needs, n answered all our questions promptly, my self n my husband have traveled with u several times, but it is my brothers n his partners first , him... See more

My booking a holiday with GRJ yesterday was excellent. Alice the lady who took my call was verypatient and helpful. I wanted to cost out two holidays, but only book for one. Alice very carefully... See more

Phoned to ask about a friend joining us, told she would have to be in another group. Surely some flexibility would allow her to join ours as we still have 9 months before we go. Phoned as stateroom... See more

Just booked our third holiday with Great Rail and I couldn’t recommend them highly enough. Booking a holiday online is so easy, very user friendly and plenty of guidance throughout. When ringing thei... See more

So easy to book two different tours online. A special thanks to Helen L who answered some queries I had promptly and efficiently. One possible change you could make to online bookings. Booked two d... See more

The holiday appealed to us so my husband phoned and preliminarily booked it. As I didn’t want to miss out on the New Year discount I phoned the following day and made a firm booking. The agent could n... See more

Pleasant and efficient staff. They remembered what wed talked about so didnt have to repeat anything. Combined bookings from 2 different sources so we can travel together. Well done. Really looking f... See more

Booked a day prior to the offer and paid a deposit to the original gross cost and then subsequently received a £150 pp offer through the post for ‘Charming Dordogne’. This was honoured the next day af... See more

The colleague who helped me was extremely knowledgeable and helpful but the one thing which let her and the Company down was the headset she was wearing. It kept fading in and out so end of sentence... See more

We went with GRJ's to see the Christmas Markets on the Rhine river cruise but on day one my husband fell ill and was sent by paramedics to hospital where he was given excellent treatment. The support... See more

We needed to ask a question re having a walk in shower (rather than an over Bath one) at the hotel- phoned up to ask question and was offered to select holiday and they would hold our booking until... See more

The intial online booking went OK, but I had to contact GRJ to change the lead passenger, which was handled very quickly. Subsequently, your intial email notification of the booking and documents had... See more

The mix up that I experienced whilst booking surrounding the change to no uplifts was resolved by a manager who stepped in . I bid book after this incident but as each item on your bill was per per... See more

Helpful & patient staff. They put a holiday on hold for me & were OK when I changed my mind & booked a different one! 4 stars only as final cost much more than suggested in the brochure. Primarily a l... See more

I liked the call back service that worked well. The email quotation provided came with a no-reply email; it wasn’t obvious how I could seek clarification - greatly disappointed. Further the quotati... See more

We have booked with this company many times previously and the service has always been excellent in every respect. However, on this occasion we were somewhat disappointed by the booking process. We we... See more

Basically, my computer blocks GRJ as an insecure connection (I live in Switzerland). I was able to register on a cruise (ref. 2975467) via GRJ Andy who was very friendly. However, when the booking inf... See more

Fabulous company and excellent guide. Jusrdiappoinfed with New Years Day evening meal in the Glencoe Hotel. The service was very poor to the room where we and another coach party were placed. 55 minu... See more

Friendly, helpful agent on the phone - everything explained clearly and concisely. The 2 things that stopped it being a 5-star rating were (a) length of wait on hold before getting through to an agent... See more

We booked our holiday over the phone, which made things much simpler to enable the deals. We were promised confirmation and summary of itinerary by email afterwards, but that never arrived. We do get... See more

As we live in York we went to the GRJ office to book. The service was wonderful including the coffee.We sat down with Adele who was very informative & answered all our questions. We decided to book o... See more

As I've never used the Company, nor toured by rail before, had dozens of questions. Was also exploring the possibility of extending the break and this was quite complex. My agent Gail was endlessly... See more

Fantastic hotels, good food, well planned and full days with never a dull moment. Steve Pritchard, our tour guide, looked after us from the word go and was a very caring, competent and knowledgabl... See more

We are most impressed with the service & professionalism given by GRJ. We had a wonderful trip to Puglia, Italy. Hotel was very good, Location great to use as a base to tour Puglia via coach or trai... See more

I booked online & the next day we received a phone call from them due to me putting on the notes we need a wetroom or walk in shower for my wife. They were worried that she may need other help during... See more

I spoke to Adele who not only remembered me ringing a week before, but also pulled up my details quickly and efficiently. All my queries were answered professionally and I felt confident in her know... See more

First time travelling with GRJ We are most impressed with the service & professionalism given by GRJ. We had a wonderful trip to Puglia, Italy. Hotel was very good, Location great to use as a base to... See more

Firly straightforward booking service. I booked on line and sorted it out in one go with very adeuate information fed back to me. Obviously can't comment on the holiday yet but our last holiday with... See more

Booking was handled by Lyn who we have dealt with before and is always friendly and very helpful. It is always good to chat with someone who enjoys what they are doing and it is the personal attention... See more

The Carcassonne holiday was in the brochure but when I clicked on 'France' in the GRJ website, it wasn't listed and I had to use the Search facility to find it. Then, when making the booking, I click... See more

My initial contact with Luke was very informative and he followed up with links to the various holidays we were interested in. At my request he phoned us back and we have successfully booked our trip... See more

It's early days, we've just booked, but the process was made easier by the great service Adele provided. We are booking from Canada and it's a new process for us booking overseas on our own. Adele was... See more

Great Rail journeys Huskies and Northern Lights tour was a wonderful holiday, covering experiences like feeding seals, feeding and playing with reindeer, watching the northern lights, going to an a... See more

The best bits were not mentioned (hotels, customer service and range of experiences).The holidays seemed a bit expensive but were worth every penny.2 long haul down, 3 to go. One al linclusive. Can"t... See more

The experience wasn't a problem. It was quite normal as any booking site. Name, address, destination, dates and payment. Done The 2 stars is for requesting a review just on booking a holiday. Review... See more

We picked our trip from the brochure but had some questions re the trip so rang the office and was very happy with the help and information provided in a very friendly and helpful and professional ma... See more

When booking from Great Rail Journeys I found booking a bit confusing especially jumping back and forth to check out tours of similar itinerary. However ended up booking a different tour of the same j... See more