Evri Reviews 5,288,436

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the staff, often describing them as friendly and polite. Many reviewers mentioned specific delivery drivers by name, praising their helpfulness and consistent service. Consumers also appreciate when the staff goes the extra mile to ensure parcels are delivered safely, sometimes even memorizing customer names and delivery preferences. However, some consumers report issues with delivery service. Some parcels have been left in plain sight or at the wrong address, and some people mention damaged packaging. A few reviewers report parcels not arriving on time, or even vanishing altogether. Some consumers express frustration with the customer service, particularly with the lack of human interaction.

Based on these reviews

Rated 3 out of 5 stars

Three stars for delivering BUT lovely bright blue prominent bag with a shoe box within, left ON TOP of our empty Parcel Safe... highly visable by passersby!! Fitted easily within Parcel Safe!! It wa... See more

Rated 4 out of 5 stars

Condition of package if its sealed, not knocked about with holes, tears ,dents, or rips, any damage. Whether courier followed instructions left on App or by or on Front door /parcel box . If courier... See more

Rated 2 out of 5 stars

Very inconsistent. Half parcels left on doorstep 12 inches from safe space. Must have constant turn over of couriers as some don't know policy to knock wait and redeliver or how to use equipment that... See more

Rated 2 out of 5 stars

Honestly, for the past two months, the packages I've received from you have been partially opened. Sometimes it's a subtle cut in the adhesive tape, sometimes a brutal tearing of part of the packaging... See more

Rated 3 out of 5 stars

Evri is a mixed bag. The two people who deliver to our house in Gloucester could not be better. They go above and beyond to get us our parcels and always put them somewhere safe and sensible. The pers... See more

Rated 5 out of 5 stars

Normally I have no complaints always good services, but due to digital errors not alot of human contacts everything went bananas. Like I couldn't ring evri the phone goes dead. No informations given... See more

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Rated 5 out of 5 stars

A couple of m9nths ago evri was using people who could not speak English and did not care what time they delivered your parcels and even threw parcels over the fence .wrote a review about said person... See more

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Rated 5 out of 5 stars

The man, Richard who usually delivers our parcels from Evri is always happy and polite. Can’t fault him whatsoever. We have lots of deliveries from other companies, I won’t mention their names, the... See more

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Rated 3 out of 5 stars

Each Evri delivery driver has his own idea of what's acceptable. We happened to pull up in our car so were able to watch the man deliberating over where to leave the parcel. He considered outside the... See more

Rated 5 out of 5 stars

Outstanding service every single time. Always polite, approachable, and considerate, and goes above and beyond to make sure deliveries are safe and done right. It’s rare to come across someone so cons... See more

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Rated 1 out of 5 stars

Why do retailers use Evri, so unreliable. Another online order not arrived when supposed to. They should state who delivery is with, would rather pay more elsewhere and get items delivered when neede... See more

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Rated 2 out of 5 stars

Delivery was within time frame, courier rang the doorbell but didn't wait for my door to open & he was half way to my gate when l got there. He'd put my parcel on my food bin near the front door & if... See more

Rated 5 out of 5 stars

My experience was faultless as usual with Nicola as always. She is friendly, polite and always on time, always clearly spoken,she also follows instructions if there is any. Only ever had one other cou... See more

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Rated 5 out of 5 stars

It should be four stars actually but a great improvement on previous deliveries. If only the delivery chap would ring the door bell either outside of block of flats or the actual flat door bell.when... See more

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Rated 5 out of 5 stars

My Evri delivery man Stuart is just the nicest, polite gentleman you could ask for. Always happy no matter what the time or weather. He’s at our house quite often with my household always ordering, he... See more

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Rated 5 out of 5 stars

Never failed! My local Evri delivery James is awesome! I have never had an issue with him or any parcels that have come with Evri. He has even delivered parcels when half the address was missing beca... See more

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Rated 4 out of 5 stars

Drivers do as they are asked even though I changed delivery instructions twice.2nd parcel delivered in time slot by Les yesterday. Evri kept me fully informed after I purchased my items. Much apprec... See more

Rated 5 out of 5 stars

I get a lot of parcels delivered to me by Evri and service has been consistently good. Couriers are always polite and friendly and never leave packages on the doorstep. I had to use the chat bot to re... See more

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Rated 5 out of 5 stars

Geatly Improved service. Products came as requested . Packaging intact . Delivered to correct address and came when said it was going to be delivered . Good comunication through tracking process at... See more

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Rated 1 out of 5 stars

Northern Ireland 2026 Of the 6 parcels shipped via Evri in January 2026 to now only one had arrived (very late), all others never left Belfast hub apart from one which waa delivered to some ran... See more

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Rated 5 out of 5 stars

Our regular Evri driver does everything she can to ensure we get our parcels. She knows our safe places and always has time to say hello and chat politely for a moment. We know that we have nothing to... See more

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Rated 1 out of 5 stars

Parcels constantly been left in full sight of passers by in all weathers when clearly our safe place is our big shed at bottom of garden which we stipulate constantly on where to drop, our previous co... See more

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Rated 1 out of 5 stars

People, your parcels are being stolen by employees/couriers (Evri driver in Southampton arrested after 120 parcels stolen).There are plenty of articles on this topic. Fortunately, Ofcom has already de... See more

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Rated 1 out of 5 stars

The driver came literally i was seeing him from my room window and didn’t realised he’s carrying my package. The next moment he rang the bell, literally in less that 30 secs i was at my door and se... See more

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Rated 5 out of 5 stars

Our Evri delivery chap, Simon, makes our experience really good. He's polite, cheerful and Very helpful, nothing is too much trouble and you can always rely on him. He knows how to deal with people a... See more

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Rated 2 out of 5 stars

Two parcels delivered one correctly the other for another address. The latter was large and very heavy and was propped against my front door which opens inwards If my wife had opened the door(she has... See more

Rated 1 out of 5 stars

This company loses or just dumps parcels on the street more than it delivers. It's THE worst delivery courier in the UK, with third-world service. Given the choice, I wouldn't buy from any vendor who... See more

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Rated 5 out of 5 stars

Very good customer service. Most of my orders are delivered with Evri and their service are reliable and the communication service is good. I don’t know the name of the gentleman who always delivers... See more

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Rated 3 out of 5 stars

I've used EVRI for few months now, I'm paying next day delivery most of the time, but it doesn't happen. Just recently, the parcel contents were missing, 1st time it happened, I do not know if the c... See more

Rated 5 out of 5 stars

Have had a large number of parcels delivered by Evri over the years. Only one disappointment when parcel was damaged and not delivered. Good at updating route of parcel and day of delivery. People de... See more

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Rated 4 out of 5 stars

I received the delivery time information too late to leave written instructions at the gate, so a bit more notice would have been very helpful. That’s the only reason for removing one star. The driver... See more

Rated 5 out of 5 stars

Again, what can I say about Leigh. She goes above and beyond when delivering parcels. She always has a smile on her face and a chat. The parcels are always delivered when they are expected and more im... See more

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Rated 1 out of 5 stars

terrible experience text said between 8 -9pm at 11.45pm van arrived in road and men were shouting at each other. they chucked parcel over neighbours gate damaging parcel and splitting it open... See more

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Rated 1 out of 5 stars

Evri is a total nonsense on this earth. Eben a dog if 7ou gave him some instructions he will bring a package to you but these snails are going in circle making weird things at their depot. Avoid usin... See more

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Rated 5 out of 5 stars

Evri who deliver my temu goods is a lovely young man who follows all instructions. He is always polite. When I've had a different guy much older he doesn't even bother to read the instructions and doe... See more

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Rated 5 out of 5 stars

Always happy to have a parcel delivered by Joseph, our Evri parcel delivery man. Who is always diligent, respectful, caring and always has a smile on his face. We all think he deserves a thank... See more

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Rated 2 out of 5 stars

My 2 parcels were left at the wrong address despite me leaving instructions. I was running around last night in the dark trying to spot the front porch of the house where delivery was made. But return... See more

Rated 1 out of 5 stars

Ebay order. Parcel a book looked like Evri had been storing it in a puddle (not just dropped in a puddle but kept in water) courier didn't knock or ring bell just left outside door (not raining) and t... See more

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Rated 1 out of 5 stars

Once again, no tracking information, I was home when I saw the driver pull up, got out of the car, put the parcel on the door step, took a photo and left. I saw him, went down stairs, opened the door... See more

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Rated 1 out of 5 stars

Always had a good service from Evri .. since changing over staff not so good .. deliveries to the wrong address deliveries not turned up deliveries just left on the doorstep in the rain did not bother... See more

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Rated 2 out of 5 stars

I contacted Evri in regards to where my parcel had been left (thrown over a gate!). I had an online chat with a 'robot' who keeps sending me emails stating that they're looking into my 'lost' parcel.... See more


Company details

  1. Logistics Service

About Evri

Written by the company

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.

Contact info

Download the Evri app

Manage your delivery preferences, track and send parcels easily.

4.0

Great

TrustScore 4 out of 5

5M reviews

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Rated 5 out of 5 stars

Arrive at stated time

Arrive at stated time. Friendly drivers.

January 8, 2026
Evri logo

Reply from Evri

Thank you for the positive feedback! It means a lot to us.

Rated 5 out of 5 stars

Good service

Used to send a parcel to my friend; cheapest option and quick tracked delivery. Can’t fault them.

January 8, 2026
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Reply from Evri

Thank you for the positive feedback! It means a lot to us.

Rated 1 out of 5 stars

Posted a parcel 21st January, allegedly delivered 11th February…

Posted a parcel 21st Jan 2026 worth 52 including postage. The tracking history is a mile long. Out fir delivery, unable to deliver, sorry your parcel could not be delivered on and on and on. The worst customer service of anywhere in the world. Totally useless chatbots and automated phonetics which send you round and round and round and then cut off. You have more chance of winning the lottery than talking to a human. They sent a photo of proof of delivery 11th February which you can clearly see was taken in a cage at their yard. Load of crooks who pay their delivery staff peanuts and that's why stuff ends up sitting in their depot forever. They don't deserve 1 star more like -20. And just incase they reply to this feedback the tracking number is H04FUA0025861862. Its probably a robot that replies to the feedback. If you can't deliver it, why not return to sender, you robbers

February 11, 2026
Unprompted review
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Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Rated 2 out of 5 stars

Bits missing

My last delivery was an expensive security lock for the car, I received it minus all the keys, the bag had been ripped open and the keys were missing so maybe you should look after it better?.

February 10, 2026
Rated 5 out of 5 stars

Good on time

Good on time

February 7, 2026
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Reply from Evri

Thank you for the positive feedback! It means a lot to us.

Rated 1 out of 5 stars

Everyone hates Evri

Everyone hates Evri. Missing two pairs of trainers still.

August 7, 2025
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Rated 1 out of 5 stars

I genuinely thought Evri had finally…

I genuinely thought Evri had finally got their act together after my last two parcels arrived on time but clearly I spoke too soon. They’ve gone straight back to their usual chaos.

My parcel was collected Feb 6, processed Feb 7, reached the delivery depot Feb 9, and was marked “out for delivery”… only to be declared undeliverable 10 minutes later with zero attempt made and no contact whatsoever. Since then? Silence. No updates, no delivery, nothing.

I raised a complaint and got the standard copy-paste apology saying the parcel “missed the connection to the courier” and would be delivered today. Surprise surprise, still no parcel.

This is not the first time Evri have lost or delayed one of my deliveries. Poor tracking, fake delivery attempts, vague excuses. It’s the same old Hermes problems with a new logo slapped on.

At this point I genuinely don’t understand how this company is still operating. If you actually want your parcel to arrive, pray the retailer uses literally anyone else.

February 11, 2026
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

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