Horti Cubic Holding LTD Reviews 21

TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

I purchased the 85-gallon deck box. Installation was great except installing the support rod. I can install it but then it does not move to close the box.

Rated 4 out of 5 stars

KY-YT001AM Delivered without floor and roof for structure. Sent email to company. Will update with response. Response: Company was prompt to answer concern about missing parts. The shed st... See more

Company replied

Rated 5 out of 5 stars

Internet site presents products very well. A bit of confusion with VISA/Mastercard not shown on the first page that mentions payment options. But overall, easy order placement. All 4 packages of th... See more

Rated 4 out of 5 stars

The questions i asked were answered quick and delivery was prompt although i was not notified that the item was being delivered since it was stated that i would be.I have not assembled the item yet so... See more

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Company details

  1. Outdoor Furniture Store
  2. Cabinet Store
  3. Garden Furniture Shop

Written by the company

Our product development team was brought together back in 2012 when The Idea for Horti Cubic Sheds was born - since then we have been continuously working on improving our existing products as well as introducing brand new models of storage solutions that can meet all types of user requirements while keeping attention towards both value & durability aspects at its coreprinciples.


Contact info

3.8

Great

TrustScore 4 out of 5

21 reviews

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Rated 3 out of 5 stars

Quality control issues

Order the white version off Walmart site but was shipped straight from Horti Cubic.
Ordered the white one which is white with a grey top and black floor. The Brown version is dark brown with black roof and black floor.

I received brown version with grey roof and black floor. Not even one of the options.

Quality control issues.

Problem is the hassle returning it. I would have kept the brown version but the grey roof doesn't look quite right. Sigh.

May 2, 2024
Unprompted review
Horti Cubic Holding LTD logo

Reply from Horti Cubic Holding LTD

Hello Trevor, we apologize for any inconvenience caused. We sell our products online through Walmart, so when you place an order with Walmart, they notify us for shipment. Regarding the issue with the incorrect color, we have investigated with our warehouse department, and it appears that the wrong product was selected during shipment. We sincerely apologize for this. We can offer you a 10% refund. And if you still want a replacement, we are also happy to assist you with that. Additionally, reviews on Trustpilot are very important to our company, and we will do our best to meet our customers' needs. Thank you.

Rated 4 out of 5 stars

Prompt service and delivery.

The questions i asked were answered quick and delivery was prompt although i was not notified that the item was being delivered since it was stated that i would be.I have not assembled the item yet so i don't know if there are any missing parts.

November 9, 2023
Rated 5 out of 5 stars

Responsive Service

Well. pretty good product for a decent price. Some issues with delivery, and my contact was very helpful. Missing a part, and my contact again was very responsive.

October 2, 2023
Rated 3 out of 5 stars

Painfull to satisfactory finish

Getting to the satisfactory finished product was one trial after another. Driver had no clue how to unload the product or use his pallet jack. You cannot abdicate responsibility once a carrier takes your product away, they are an extension of your shipping department.
Instructions were not correct and incomplete, missing four panels of instruction. Machine screws used for floor are not "carriage bolts". Pre drilled holes to accept screws are too big and the thinner than expected plastic just strips out. There were about 100 screws extra and all too small to be used with such thin material. All I used were the large pan head screws for the handles (4) and the medium pan heads for everything else. By the way, these are NOT "self tapping" as described, nor do they need to be.

September 13, 2023
Rated 4 out of 5 stars

Neither floor nor roof in package

KY-YT001AM

Delivered without floor and roof for structure.

Sent email to company. Will update with response.

Response: Company was prompt to answer concern about missing parts. The shed structure is shipped in separate packages, and on separate days. The missing parts to complete the unit arrived within 24 hours.

Overall very satisfied with the support.

June 5, 2023
Horti Cubic Holding LTD logo

Reply from Horti Cubic Holding LTD

Hello, Peter, sorry to hear this, and our shed will be delivered with different packages, we checked your package with canpar, it shows your second package will arrive soon, hope this can help you.

Rated 5 out of 5 stars

Great Service

Fast and efficient processing of my order. fair pricing and from what I can see before assembly it looks like a quality product.

May 23, 2023
Rated 5 out of 5 stars

Vertical shed

Internet site presents products very well. A bit of confusion with VISA/Mastercard not shown on the first page that mentions payment options. But overall, easy order placement. All 4 packages of the shed showed at my door in no time.

April 18, 2023
Rated 5 out of 5 stars

Nice Shed!

Nice Shed!
This is a very nice shed for the money. It was easy to assemble, and I’m not super handy. It holds more than I expected it too and seems like it will hold up for a long time to come.

March 6, 2023
Unprompted review

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