Hughes Reviews 51,717

Prompt delivery but accidental damage to pipework sustained during fitting. These things happen but it was very refreshing to get a helpful, friendly; and as it turned out, reliable response. Con... See more

Ordering was smooth... Delivery by a contract company begs the question "Why use them?" They were worse than useless, stating they couldn't deliver because of the stairs, Attempted to get th... See more

I'd not heard of Hughes before finding usual retailers couldn't help January was cold, the issue urgent so I gave Hughes a try. Very impressed with Hughes....a Can-do approach from start to finish,... See more

Quick and easy buying experience. Reviewed and compared tv’s. Competitive prices with good information. TV buyers guide was full of useful information on latest technology. Ordered one online and... See more

We have rented from them for 6 years not had any issues they replaced broken washer dryer no problem when its pump failed. Went to add a dishwasher recently online all done made first payment picked... See more

Bought a Smeg toaster which was in the sale. I’d looked online and Hughes were by far the cheapest. Ordering was very easy and straightforward. Arrived well packaged and I’m very pleased with my purch... See more

We were seriously let down by a national company, searched the net, found Hughes, called them and decided to give them a go. Ordered a gas hob on the Friday for delivery on the Sunday - about 200 mile... See more

The delivery drivers carried our little Bosch larder fridge into the house, were hugely helpful, and left. We immediately wished we had booked them to install the fridge! Lesson learned; DIY is not... See more

Having flooded my kitchen and seen smoke wisping from my washing machine it was obvious that I needed a replacement. 30 minutes later I had called Hughes, received courteous information, and a date... See more

Delivered exactly what was asked. Delivery was rearranged from original date due to snow hazards and I received a personal call to rearrange for a suitable date. Not an email, not an automated mess... See more

Excellent customer service, most helpful and the item we required was in stock so we were able to take and use straight away. In store I like the clear description of goods making it easy to co... See more

Bought a new gas oven recently, very friendly efficient staff in the store. Item was available next day after purchase. Delivery ran smoothly, again staff very helpful. Hughes are not gas registered s... See more

Excellent service! I was lucky to be served by Nick, who was able to nearly match the price for me, then showed extra patience when I experienced some technical issues while making a payment over the... See more

Lovely, helpful staff. Alas I waited most of the day waiting for an email to say my item was ready for collection which never came! Called in at the store later and my item was there all along! Apolo... See more

Everything about our purchase was easy, from navigating the site and choosing our cooker, arranging delivery and payment. We received updates on the order and then a delivery time slot the evening be... See more

Delivered in the time window stated & called when they were 15mins away, brought it into our kitchen & unpacked it for us very speedily, then took all the packaging away which wasn’t expected so they... See more

Very pleased with the Xmas special offer price for the BEKO hob. This was a significant saving. Also, free delivery where other sellers charged approx. £30. Very prompt delivery with tracking and well... See more

I found Hughes via Google while looking for a new microwave and I'm pleasantly surprised and impressed. I got the microwave I was after for less than anywhere else. Shipping was fast and reliable, usi... See more

We had a problem with our new Hotpoint washing machine. Hotpoint were useless (3/4 week repair timeline) but the team at Hughes came to our rescue and replaced the machine without charge or fuss (w... See more

Fast, friendly transaction with gt yarmouth branch when picking up 2 x TCL - D25P6W0K dehumidifiers purchased on their online site. Good prices for the dehumidifiers and they are working well at prese... See more

We ordered a fridge freezer, on delivery it was damaged so we sent it back & ordered a replacement. When we received the replacement a week later the delivery men left a thick trail of mud on two door... See more

Disappointed with delivery process. Late time slot between 5-7pm. Tracker indicated 4pm arrival but 5 15pm. Not very friendly delivery team. Advised they would not unpack items unless I got on phone a... See more

I recently purchased an Hisense induction hob, found Hughes to be the cheapest with no delivery charges, They informed me that they would deliver the appliance the following Friday and sure enough it... See more

Delivery kept getting cancelled and rearranged for the following day with no explanation. 3 days I ended up having to take off work and wait it. Customer service was non-existent when I called about... See more

They won't honour their price promise...? Why advertise it? Harvey Norman ended up being £70 less on an LG washer dryer. First they said Harvey Norman didn't have it in stock, then they called Harvey... See more

After ordering a heat pump tumble dryer from Hughes, I had 2 failed deliveries from the couriers they use. I have cancelled my order and bought through John Lewis for the same cost. I will never do bu... See more

A technical glitch on their website meant I thought i had ordered and paid for installation and recycling old appliance. However, I hadn't. When I called to query, the only option I was given was to... See more

Unfortunately despite paying for the delivery freezer was delivered on wrong day. Caused a bit of an issue and I was late for work. I rang to advise and got no apology and told delivery for next day... See more

Total chaos. Avoid like the plague. Payments not taken properly by the merchant (according to credit card company), ARROW XL are utterly hopeless, no tracking, no delivery, no control, no contact (I w... See more

I have recently taken delivery of a new cooker from this fantastic company! The price was very competitive, being £110 less than Curry’s and the cooker itself is great. The whole experience with this... See more

Woeful service. Paid for installation of the new washing machine I'd ordered online. One of the delivery men stuck a mystery device into a wall socket then announced that we had an 'issue' with our el... See more

Norwich Hall Road Store Manager needs to work on her customer relations and attitude. She was rude, tried to rip us off and was generally unpleasant to deal with. Despite this, I cannot complain... See more

Ordered two televisions from Hughes. Great price. The TVs were dispatched using two different couriers. First arrived the next day, perfect! Second took over a week to arrive using DPD. DPD was the wo... See more

Tried repeatedly to place an order online. Gave up and used the phone. It turned out that the listed stock wasn't actually available. The very reason I chose Hughes was location and availability. So... See more

After 2 prior attempts to buy a TV from bigger known brands of which massively failed to do so (John Lewis and Argos), Hughes delivered greatly in comparison. Everything went smoothy, no complications... See more

Thanks Hughes Electrical, ordered a dishwasher and a washing machine on Sunday and they arrived on Tuesday. With a 10% discount for 2 or more appliances included it worked out cheaper than anywhere e... See more

I was very impressed with the service provided by Hughes, I ordered a Panasonic cordless phone, with 3 handsets, for an elderly relative. The item has proved to be an ideal purchase. The price was... See more

5* to Hughes for ease of ordering & super fast delivery Unfortunately this gas hob isn’t for me. The contol knob panel is too wide making the hob burners too close to each other so unable to u... See more

I spoke with an enchanting young man. His name was Nick. I am very much your ideal reviewer and feel if a job is done with skill, care and enjoyment, that is a rare commodity these days and should be... See more

Delivery due and confirmed Tuesday 2-5pm Message rec 11.am Tuesday delivery missed off truck Alternative given 1. Reply by sms by 12 to have delivery Wednesday or will be delivered T... See more

Delivery was well within a week, Given a 2 hr slot & was delivered 20 mins earlier, I am impressed with the sale's process, where the chest freezer was very well packed & protected, delivery person p... See more

Bought the latest Panasonic oled tv not cheap but superb product was getting from John Lewis but no stock Stumbled across Hughes’s it was cheaper by £10 and free delivery saving £55 in total plus 5... See more