Hypervolt Reviews 2,297

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality and functionality of the product. Consumers appreciate the aesthetic design of the charger, including the available color choices. The mobile application is also well-received, with people finding it useful for monitoring usage and adjusting settings. People consistently praise the company's staff and customer service. Reviewers highlight the team's helpfulness, knowledge, and proactive approach in resolving issues. Consumers also appreciate the prompt and efficient service, with many mentioning specific employees who provided exceptional support. The overall user experience is considered excellent, making Hypervolt a top choice for electric car chargers.

Based on these reviews

Rated 5 out of 5 stars

Had an issue with Kia EV3 not charging at the correct rate and then not charging at all. They made their best efforts to investigate the issue from all possible angles (the fault was ultimately with t... See more

Rated 5 out of 5 stars

We were experiencing connection issues with our new WiFi provider and called Hypervolt support. We spoke to a really lovely guy called Daniel who was absolutely first class. He got us up and running... See more

Rated 5 out of 5 stars

Stefano was amazing, answered all my questions and also answered to what I didn't know or had asked. The company Hypervolt is a no Brainer if your considering a charger. installation was great, th... See more

Rated 5 out of 5 stars

Definitely 5 star in all respects. The charger itself looks good with a choice of colours for the cover - important for us since we had to get planning permission from the national park authority! The... See more

Rated 5 out of 5 stars

Had to contact support as my WiFi was not very good where I had the charger installed, I realise choosing Hypervolt was the right choice, they sort this for me straight away (sent me some hardware to... See more

Rated 5 out of 5 stars

After struggling to get an installation date and not given correct advice on which charger would be best from Octopus I reviewed and chatted to Hypervolt over what's app and phone who were great. So... See more

Company replied

Rated 5 out of 5 stars

I was advised by INNY today and he was absolutely superb. He understood why U wasn’t understanding the issue and cleverly guided me through the issue in a very professional manner. I was very impresse... See more

Company replied

Rated 5 out of 5 stars

Was looking for a charger that looks neat which doesn't have cables flapping around all over the place and also supports dynamic electricity tariffs. I also wanted a local data connection rather than... See more

Company replied

Rated 5 out of 5 stars

Great follow-up from Stefano to my initial enquiry. Installation has just been carried out by Keith E. Very friendly, helpful and knowledgeable guy who took the time to understand and advise on the... See more

Rated 5 out of 5 stars

Excellent customer service from the Hypervolt team when there was an issue with my home charger. The issue was promptly and efficiently dealt with. Fan was very helpful on the phone and by email as we... See more

Rated 1 out of 5 stars

Charger fitted in April & ok but had had to Report a problem unable to charge car on Thursday & promised an investigation & an email would come through. Nothing received & problem still on Friday - ca... See more

Rated 5 out of 5 stars

Having recently moved and needing to buy an electric car charger (again) I decided to stick with Hypervolt for my second! I honestly love their app, so easy to use. Very reliable. I think the ch... See more

Rated 5 out of 5 stars

I had my hypervolt installed by LKT Electrical Services. From start to finish process was smooth. Installers were excellent. Support from hypervolt was top notch. Had connectivity issues and remotely... See more

Rated 5 out of 5 stars

It's so nice to have a company do exactly what it promises with no headache's, slip ups or problems. Hypervolt had EV Installs (thank you Aaron, your service was amazing) install our charger and an ex... See more

Rated 5 out of 5 stars

My Hypervolt Home Pro 3 developed a fault around 3 months after install. Customer services diagnosed it needed a new part and arranged for both the part and install to be completed under warranty. Com... See more

Company replied

Rated 5 out of 5 stars

I’ve had my charger for almost 3 years. Helpful staff resolved initial issues quickly. Just changed B/band provider and struggled to connect despite booster. Clear instructions and over the phone supp... See more

Rated 5 out of 5 stars

I have recently had a Hypervolt charger installed and within hours had to catch a flight to Perth Australia due to the passing of my Brother. On returning home I could not find any notes regarding set... See more

Company replied

Rated 5 out of 5 stars

I installed Hypervolt 3 Pro. The installer, Octopus, wrongly setup, the CT clamp was installed with reversed polarity. I reported to Octopus, and was told that nothing can do. I, then, contacted Hy... See more

Rated 4 out of 5 stars

I had a Hypervolt EV Charger fitted by Octopus Energy which suddenly stopped working after about 9 months. Both Hypervolt and Octopus Energy were very helpful but diagnosis of the fault was complex,... See more

Rated 2 out of 5 stars

Very dissapointed with the company. Bought a series 2 charger about 4 years ago , but only really used for 1 year , then a 3 year gap and started to use again for 2 weeks and the while thing failed ,... See more

Rated 4 out of 5 stars

Below average service. Charger used 3 times and failed. Contacted Technical support next working day and supplied details. "We will get back to you". Nearly a week later, no site visit arran... See more

Company replied

Rated 2 out of 5 stars

Initially great, until there was a problem. My hypervolt has been offline for 3 weeks now. The support services have been charming but ineffective, every exchange takes 3 days, I must have done their... See more

Company replied

Rated 4 out of 5 stars

Having had a Hypervolt at a previous premises, I was happy to get the newest version here. Tho due to an incident before Christmas I've not yet had the opportunity to use it. But if anything likes the... See more

Rated 3 out of 5 stars

It’s just an EV charger. And the build quality cosmetics wise isn’t great considering this sits on the front of your house. We first had a white wall box and that discoloured terribly and b... See more

Company replied

Rated 5 out of 5 stars

Tbf I did struggle at first as I’m not much into phone gadgetry and terminology but the problem was solved within five minutes once we had arranged a phone call.. The conversation with Fan helped me... See more

Company replied

Rated 5 out of 5 stars

Inny supported us with an issue getting our charger online. The instructions that he provided were clear and easy to follow and more importantly worked. Inny also followed up with a further ema... See more

Rated 5 out of 5 stars

Purchased a Hypervolt Pro 3 directly from the company after speaking to their friendly, helpful staff including Stefano, and used a local firm to install it. The device itself is great and worked afte... See more

Company replied

Rated 5 out of 5 stars

Issues at the beginning with the Home 2 not working but the support team were really helpful in getting this working. The white cover unfortunately went cream, but support has been able to get me blac... See more

Rated 5 out of 5 stars

I had a slight issue with the App and it picking up a random Solar Panel feed at night, when clearly there was no solar generation. Reached out to Hypervolt and was contacted by Inny, who quick... See more

Company replied

Rated 5 out of 5 stars

Installed quickly, but a lovely local installer. A slightly more complex setup, but the chaps cracked it and left the place neat and tidy, with the install being similarly neat and efficient. Gettin... See more

Rated 5 out of 5 stars

Needed an EV charger installed in a very remote location. Did some research online and used Chatgpt too to summarise features with pros and cons. Hypervolt pro3 was the choice that suited my nee... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the Hypervolt 3pro with it going off line despite being hard wired via an Ethernet cable . Hypervolt customer service were great and identified it being caused by a faulty Sa... See more

Company replied

Rated 5 out of 5 stars

Contacted support after I was getting issues showing Solar generation that was much too high. They diagnosed issue with CT clamp having been installed wrong way round and were able to fix in software.... See more

Rated 5 out of 5 stars

The installation happened quicker than I expected which meant it was done before my EV car arrived. The customer service agent at Hypervolt was helpful, polite and professional and treated me like a h... See more

Company replied

Rated 5 out of 5 stars

Great product, does everything I need and looks to be pretty future proof. When I had a problem, Fred at Hypervolt was SUPER helpful in getting my charger back online. He talked me through the process... See more

Rated 5 out of 5 stars

Brilliant service, informative at every step along the way . Installed in the best place and when we had hoped it would be . Highly recommend brilliant polite sales staff and no more wires trailing o... See more

Company replied

Rated 5 out of 5 stars

What can I say. Daniel and Jay were so helpful sorting out are charger trying to link up with Octopus energy. I would definitely recommend Hypervolt to anyone considering a home charger. They retur... See more

Rated 5 out of 5 stars

Superb customer service from start to finish including installation. The charger looks great and is easy to use through the app. I was able to split the cost into 3 payments with Klana too. Installati... See more

Rated 5 out of 5 stars

Some early challenges with their preferred installer (OVO) who were terrible and found every excuse to not perform the install. Difficult to fully blame Hypervolt for this although they are responsi... See more

Company replied


Company details

  1. Electronics Company
  2. Electric Utility Manufacturer
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electronics Manufacturer
  6. Energy Equipment and Solutions

Written by the company

Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 47% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very good service

Very good service. Nancy patiently talked me through the issues and the outcome was that I was back on line.
Well done Nancy! Good service at 8pm.

February 12, 2026
Rated 4 out of 5 stars

Hypervolt EV Charger

I had a Hypervolt EV Charger fitted by Octopus Energy which suddenly stopped working after about 9 months. Both Hypervolt and Octopus Energy were very helpful but diagnosis of the fault was complex, is it the supply? is it the smart charging controls? Is it the charger? Is it the car?. When the problem was eventually identified as a faulty charger, both organisations acted quickly and a new charger was fitted.
Good customer service from both organisations.

February 8, 2026
Rated 5 out of 5 stars

Thank you Inny

I spoke to Inny, who was really helpful and good humoured as I had to faff about with internet settings, log ins, passwords and so on. Excellent customer service.

February 10, 2026
Rated 5 out of 5 stars

High level of professionalism and customer support

Very impressed with the professionalism and “bedside manner” of the support team who not only solved our problem but most importantly when they said they would do something they did: emailing, researching the issue, calling back the next day (a Saturday no less).

Twice now I have had cause to call Hypervolt, both times for reasons intrinsically linked to but not pertaining to their product itself, and both times I have been more than pleasantly surprised and impressed by the help and assistance received, which on both occasions resolved my issue.

In summary: an impressive customer service etiquette and furthermore impressive customer service from both operatives. Both very welcome in this age of outsourced inadequacy’s.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Technical support par excellence!

Had an issue with Kia EV3 not charging at the correct rate and then not charging at all. They made their best efforts to investigate the issue from all possible angles (the fault was ultimately with the car and not the charger). Fred from the team proactively kept track of the issue until fully resolved - I would call this going over and above what was expected!

February 8, 2026
Rated 5 out of 5 stars

EV Charger

Great company to buy an EV charger from, love the product fantastic communication and the installation looks great. Would highly recommend.

February 6, 2026
Rated 5 out of 5 stars

Hypervolt FantasticVolt.

Stefano was amazing, answered all my questions and also answered to what I didn't know or had asked. The company Hypervolt is a no Brainer if your considering a charger.
installation was great, the Technician kept me informed throughout the whole process and explained the App
I have no concerns recommending this company. Fantastic in every way.

December 8, 2025

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