Had an issue with Kia EV3 not charging at the correct rate and then not charging at all. They made their best efforts to investigate the issue from all possible angles (the fault was ultimately with t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Electronics Company
- Electric Utility Manufacturer
- Electric Vehicle Charging Station
- Electrical Equipment Supplier
- Electronics Manufacturer
- Energy Equipment and Solutions
Written by the company
Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.
Contact info
One Canada Square, E14 5AB, London, United Kingdom
- +44 (0)333 090 3093
- support@hypervolt.co.uk
- hypervolt.co.uk
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer services the unit…
Fantastic customer services the unit and App are five star 🌟🌟🌟🌟🌟
Very good service
Very good service. Nancy patiently talked me through the issues and the outcome was that I was back on line.
Well done Nancy! Good service at 8pm.
INNY Found the issue stright away,it…
INNY Found the issue stright away,it was my email adress was slightly wrong and once sorte.
All very simple and works as I wanted
All very simple and works as I wanted, when electricity is cheap overnight.
Great Experience with hypervolt
Superb Product, easy to use, durable, great App - would highly recommend
Team completed installation after…
Team completed installation after discussion re best position etc.
Set up easy with app. Very good information from app charge costs etc..
So far so good
Very helpful emails and phone calls to…
Very helpful emails and phone calls to get my charger connected to the internet again.
Seamless process from initial contact…
Seamless process from initial contact with Hypervolt (Stefano - sales & Chris - technical) and subsequent installation by the independent installer (Connor).
Hypervolt EV Charger
I had a Hypervolt EV Charger fitted by Octopus Energy which suddenly stopped working after about 9 months. Both Hypervolt and Octopus Energy were very helpful but diagnosis of the fault was complex, is it the supply? is it the smart charging controls? Is it the charger? Is it the car?. When the problem was eventually identified as a faulty charger, both organisations acted quickly and a new charger was fitted.
Good customer service from both organisations.
Absolutely brilliant.
Absolutely brilliant. Mine has been in use for six months, it just works. The app is flawless too.
Thank you Inny
I spoke to Inny, who was really helpful and good humoured as I had to faff about with internet settings, log ins, passwords and so on. Excellent customer service.
Good level of Support
I wasn't expecting a reply to my queries over Saturday PM & Sunday but I did and managed to resolve the issues.
High level of professionalism and customer support
Very impressed with the professionalism and “bedside manner” of the support team who not only solved our problem but most importantly when they said they would do something they did: emailing, researching the issue, calling back the next day (a Saturday no less).
Twice now I have had cause to call Hypervolt, both times for reasons intrinsically linked to but not pertaining to their product itself, and both times I have been more than pleasantly surprised and impressed by the help and assistance received, which on both occasions resolved my issue.
In summary: an impressive customer service etiquette and furthermore impressive customer service from both operatives. Both very welcome in this age of outsourced inadequacy’s.
Technical support par excellence!
Had an issue with Kia EV3 not charging at the correct rate and then not charging at all. They made their best efforts to investigate the issue from all possible angles (the fault was ultimately with the car and not the charger). Fred from the team proactively kept track of the issue until fully resolved - I would call this going over and above what was expected!
Does exactly what it says on the tin
Does exactly what it says on the tin. Integration with OCPP for Octopus was very easy.
EV Charger
Great company to buy an EV charger from, love the product fantastic communication and the installation looks great. Would highly recommend.
Hypervolt FantasticVolt.
Stefano was amazing, answered all my questions and also answered to what I didn't know or had asked. The company Hypervolt is a no Brainer if your considering a charger.
installation was great, the Technician kept me informed throughout the whole process and explained the App
I have no concerns recommending this company. Fantastic in every way.
Very helpful email chats in real time
Very helpful email chats in real time. Good understanding of my problem which is now solved.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








