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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the swift and helpful customer service, with agents quickly addressing issues such as incorrect sizes or order modifications. Many consumers highlight the company's willingness to send replacements, sometimes free of charge, demonstrating excellent customer care and satisfaction. The support team is often commended for their rapid response, patience, and proactive follow-up, resolving problems efficiently. However, some consumers report issues with delivery timelines, inaccurate tracking information, and delays. There are mixed opinions about product quality, sizing accuracy, and authenticity, with some expressing concerns about replica merchandise. Despite these issues, the customer service team generally receives praise for their efforts in resolving problems and providing support.

Based on these reviews

Rated 4 out of 5 stars

First shirt ordered did not fit. The company sent a free replacement, with just paying a processing fee which was a great alternative. You do not receive updates on shipping, but other than that t... See more

Rated 4 out of 5 stars

Was a better experience once I got support involved. Hopefully order is shipping today as expected. I would have preferred to exchange the shirt that did not fit back but the alternative of getting a... See more

Rated 3 out of 5 stars

The order seemed to take a long time to arrive. Indeed after a while I began to check tracking which didn't seem to be working. Eventually I emailed to say there seemed to be a problem, but as it happ... See more

Rated 5 out of 5 stars

I recently purchased three jerseys and unfortunately two were a bit tight. I contacted the store and they replied that they would replace them with larger size if I paid packing and shipping costs and... See more

Rated 1 out of 5 stars

Chinese website selling fake Soccer / Football Jerseys for almost the same price as official merchandise. The quality is low; printing bunched up, sizing off, lettering and logos don't match. Their we... See more

Rated 1 out of 5 stars

(Order #JD251704) I’m deeply disappointed and feel completely cheated by Jersey d'Or. I ordered what was advertised as genuine LFC shirts, but what I received were clearly fake knock-offs. They misle... See more

Rated 1 out of 5 stars

Not the real deal, beware! Sizing is not accurate to western body types, I bought an XL and it runs one size smaller. The delivery timelines are not accurate. Items ship from Asia, which is not exp... See more

Rated 5 out of 5 stars

I originally ordered a Man U black football shirt for my husbands Christmas present, however the sizing came up very small. After contacting the support team, they arranged to send the correct size... See more

Rated 5 out of 5 stars

Great customer service. I ordered a track suit as a gift and the size ended up not fitting. I had issues with the exchange policy and Jersey D’Or was very flexible and accommodating. They resolved eve... See more

Rated 5 out of 5 stars

Ordered a football top from Jersey d'Or. The tracking number on Shop app was still saying the item hadn't been shipped but my order was showing as fulfilled. I messaged via the website & was sent a Ro... See more

Rated 5 out of 5 stars

I had originally ordered a Portugal 2025/26 jersey set for my son for Christmas and experienced some shipping delays which the company kept me updated and informed about. Upon arrival, the item was da... See more

Rated 5 out of 5 stars

Earlier today (Saturday) I emailed to ask if I could modify a prior order. I received an email (maybe) ONLY an hour later. Modification allowed. With a link to a simple single page to process the... See more

Rated 5 out of 5 stars

Great service! I made a mistake on my order, emailed Jersey d’Or once I realised using their easily found contact details explaining my issue and was replied to within 30 minutes with the error correc... See more

Rated 5 out of 5 stars

I did my research to find a reliable company to get a jersey from. The one I ordered did not fit but once I contacted support they were very helpful and sent me the correct one with only needed to pay... See more

Rated 5 out of 5 stars

Outstanding. I ordered a shirt online from Jersey d"Or. Having never heard about them I had misgivings. However, I needn't have had any; their service was fantastic. Even when I mistakenly ordered th... See more

Rated 1 out of 5 stars

Very disappointed with delivery speed. I purchased a top on the 23 June and paid for expedited delivery, which should be 5-8 buisness days meaning it should arrive Thurs 3 at the latest. I finally g... See more

Rated 1 out of 5 stars

Firstly, I ordered the jersey for my husband for Christmas. Upon opening the gift, it didn't fit him but fit our 14 year old son. The size ordered was a 2XL. After washing it a couple of times the tra... See more

Rated 5 out of 5 stars

We love the jerseys we ordered for Christmas gifts. They were great quality, but unfortunately didn't fit - pay attention to the size chart! Jersey d'Or customer service was excellent and resolved ou... See more

Rated 2 out of 5 stars

Jersey was awful, but customer service was quick to respond and very helpful. Sent another jersey free of charge. Arrived 4 weeks later, slightly better condition, but a neck size which was big enough... See more

Rated 5 out of 5 stars

Fabulous Personal Service. I had reservations using Jersey d'Or for the first time, having never heard of them before. And they seemed to have mixed reviews. However, they were able to supply a World... See more

Rated 5 out of 5 stars

I ordered a jersey for Christmas, unfortunately it did not arrive in time and when it did I had ordered the completely wrong size. I contacted support any they have been great organising a replacement... See more

Rated 1 out of 5 stars

I will continue to write a review every day until this company is shut down. Please expect a temu version of a football top as when I received mine it was like tissue paper. I wish I could leave pictu... See more

Rated 5 out of 5 stars

My son wanted a Customized Jersey for Christmas and at first I was hesitant to order from this website since it was my first order, but took a chance and he loves it! Had a couple bumps on the road wi... See more

Rated 5 out of 5 stars

Extremely happy with the customer support I received. I ordered the wrong jersey (I ordered player instead of fan) and reached out to the Jersey d’Or team to see if this can still be returned as it wi... See more

Rated 5 out of 5 stars

Quality is great especially for the prices. They ended up sending me a wrong jersey in one of my orders but quickly responded to my email and sent the right jersey while letting me keep the wrong one.... See more

Rated 5 out of 5 stars

I would like to give credit to the Customer Experience support team for their help. The delivery company had lost my package, and after I informed them, they were able to assist me promptly, arrange a... See more

Rated 5 out of 5 stars

I bought my nephew a jersey that he already had. Jersey Dor suggested that rather than the hassle and cost of retiring the original jersey , that I pick a New Jersey for him and only for the packing.... See more

Rated 2 out of 5 stars

Ordered with plenty of time for Christmas delivery! Parcel appears to still be at overseas location for 3 weeks, but says in transit ! Company poor response to enquiry. Hoping not a scam

Rated 5 out of 5 stars

Ordered the Chelsea top for my husband for Christmas. The sizing isn’t the same compared to other company’s so I asked to exchange everything is all no sorted and I’m just waiting for the new one to a... See more

Rated 4 out of 5 stars

Although the tracking website is delayed, the product was delivered reasonably fast. The size I chose was not right and contacted Customer Service. They were EXCELLENT! Quick and easy with a new re... See more

Rated 5 out of 5 stars

Jersey d’Or customer service is impressive! I had made a huge error in a jersey I had ordered. I only realised this after a few days of placing the order. The guys were very kind and responsive, once... See more

Rated 5 out of 5 stars

I ordered a kobe Bryant gold away barcalona shirt for my son whilst watching Chelsea v barcolona on teusday...the next day I realized I'd ordered the wrong size... I emailed jersey d'or as soon as my... See more

Rated 4 out of 5 stars

I ordered the Scotland Jersey with expedited shipping. Unfortunately the Jersey did not arrive in the time frame expected. The Customer Service Team was quick to respond to my concerns and continued t... See more

Rated 2 out of 5 stars

This company is misleading - it has a Canadian address, but the items ship from China. Paid for Express shipping, and package has been shown as "Waiting to pick up" for the last week. I've emailed the... See more

Rated 5 out of 5 stars

My order was lost due to USPS. I contacted Jersey d'Or about not receiving the shirt I had ordered. They immediately sent out a new shirt to me without hesitation. Their customer service is excellen... See more

Rated 4 out of 5 stars

I ordered the New Chelsea kit, there were some issues around shipping times which was quickly resolved by the support team. I also downloaded the Shop app which provided up to date information.

Rated 5 out of 5 stars

Romabelle was very kind,helpful and efficient. I am a senior citizen and not good with computers and online shopping. She was very patient and walked me through what I needed to do to make a successfu... See more

Rated 1 out of 5 stars

Just another review like all their others. Just garbage!! I asked for certain players name on the back of a jersey for my brother, modric, so what do they send out?? Morrison hahaha what assholes.

Rated 1 out of 5 stars

Would not recommend! Ordered a shirt for my Son on 8th January. On the 14th January tracking stated order delivered 2 hours ago. Order has not been delivered. I emailed Jersey d'Or who replied o... See more

Rated 4 out of 5 stars

I must commend customer service on their rapid response to my dilemma. The only problem I had is the lack of communication from the courier to show the package was in transit and probable delivery da... See more

Rated 5 out of 5 stars

Purchased kits for my kids, great price, all sizes in stock. There was an issue with Royal Mail but the customer service team sorted it quickly with great communication. Much appreciated!

Rated 1 out of 5 stars

These jerseys are knock offs! Badge was wonky, name on the shirt had pink lettering. Customer service is a waste of time as they are rude, hard to get hold of (support email non existant) and delivery... See more


Company details

  1. #2 of 3 best companies in Outdoor Sports Store

Written by the company

Your trusted store for all things Football (Soccer) merchandise.


Contact info

3.8

Great

TrustScore 4 out of 5

275 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service. I ordered a track suit as a gift and the size ended up not fitting. I had issues with the exchange policy and Jersey D’Or was very flexible and accommodating. They resolved everything quickly. I wouldn’t hesitate to order from them again.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Beware!!!!

Beware!!!!! Very slow UK “expedited” delivery despite chasing (3 weeks) , unexpectedly small sizing, customer service responsive but inflexible and unhelpful. Would not recommend and won’t be using this company again unfortunately

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Cheats

Still not refunding me money. Just gave me a fake tracking id for my order. Please avoid them.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

I did my research to find a reliable…

I did my research to find a reliable company to get a jersey from. The one I ordered did not fit but once I contacted support they were very helpful and sent me the correct one with only needed to pay a small fee and I did not have to return the smaller one. I am excited to see my new jersey!

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use! Take your money and £9.99 extra for faster delivery and it’s still slow! And you heating nothing from them unless you chase them! Still don’t have what I ordered!!!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality football Jerseys

I recently purchased three jerseys and unfortunately two were a bit tight. I contacted the store and they replied that they would replace them with larger size if I paid packing and shipping costs and to keep the originals, it was a very generous offer which I of course took. This company supplies a really first class product at unbeatable prices. I am very happy with Jersey d’or and would recommend to anyone.

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

First shirt ordered did not fit

First shirt ordered did not fit. The company sent a free replacement, with just paying a processing fee which was a great alternative.

You do not receive updates on shipping, but other than that the customer service is great.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

Firstly, I ordered the jersey for my husband for Christmas. Upon opening the gift, it didn't fit him but fit our 14 year old son. The size ordered was a 2XL. After washing it a couple of times the transfer on the front of the shirt is peeling off. I contacted customer service, they only stated policy of being returned within 14 days and that they could not help me. I will never use this service again.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful

Super helpful! I ordered the wrong size and they sent me a new one without expecting a return. Super glad since it was a gift for someone. Thanks!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

My order was lost due to USPS. I contacted Jersey d'Or about not receiving the shirt I had ordered. They immediately sent out a new shirt to me without hesitation. Their customer service is excellent.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Good Communication

Good communication, the jersey I ordered was not delivered so I contacted the company and they resolved the issue by sending another jersey- I just had to pay the shipping! Quick and timely responses. Jersey fit good!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, great jerseys.

Quality is great especially for the prices. They ended up sending me a wrong jersey in one of my orders but quickly responded to my email and sent the right jersey while letting me keep the wrong one. Great service, great jerseys, highly recommend.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had originally ordered a Portugal…

I had originally ordered a Portugal 2025/26 jersey set for my son for Christmas and experienced some shipping delays which the company kept me updated and informed about. Upon arrival, the item was damaged and they agreed to allow me to keep the existing product and replaced it with a brand new one at no cost! So far, customer service has been very helpful!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I needed to exchange two of the three tops I ordered. The service I received was second to none. Polite, swift, even letting me completely change one of the tops. I couldn’t be happier. Thank you, Romabelle xxx

January 21, 2026
Unprompted review

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