Jetpac Travel eSIM Reviews 2,725

I purchased a data pack for Argentina. When I landed and connected to the e-sim, it wasn't working. I tried the troubleshooting suggestions on their app, but couldn't fix it, so I messaged jetpack on... See more

I always use Jetpac — it’s such a reliable service. Whenever I’ve had any issues with installing or activating an eSIM, their support team has been incredibly responsive on WhatsApp. Today, Dan help... See more

I have used Jetpac 4-5 times in USA and Mexico and have now purchased for Switzerland. Great coverage, fantastic value and superb customer support via email or WhatsApp or call. Great App, and 2 l... See more

Purchased 4 jetpac 30 day packs for Europe which includes UK. Bulk buy discount of 20% made the packs best value. Support when we had issue an with roaming was simple and easy via whatsapp. Team were... See more

Kind of "debt" I owe to Joevy whom I contacted almost a month ago. Professional and polite communication on WhatsApp. Fast responses to my questions. "Walked" extra mile to check all aspects of my pac... See more

i used Jetpac esim on my last trip to United States and it was pretty seamless installation and it worked as expected. two requests for future use: 1. it wasn't clear right away that the eSIM was conn... See more

I used it last year on an old device and it worked really well all around the Philippines. Got a new phone and transferred all from the old including the Jetpac app. The app said the eSim was installe... See more

First time I purchased e-sim for travel in India (from Switzerland). I was a little afraid, they answered all my questions within 5 minutes. Arrived in India at 2am a little config problem in my phon... See more

Tried a different esim before Jetpack and couldn't get it to work on my Android, so gave Jetpac ago and was up and running in no time. The connection on my travels has been very good and a LOT better... See more

First time using JetPac and thought the price to buy 4 eSim packs with unlimited data for South Korea was great. Setting up my first eSIM was easy but I got confused with assigning out the other 3 eSI... See more

Jetpac has amazing value for money e-sim packages. I had some trouble to connect because it was my first time using an e-sim but the online service of assistance through Whatsapp was Impe impeccable.... See more

I was having a problem getting data roaming working when I transferred to a new eSim when my old one ran out after 30 days. Almin was so patient and kind, and kept trying to help, suggesting different... See more

Bought an eSIM using my account and wanted to assign to my wife but did not know how to. Requested help from Jetpac via WhatsApp and their response was immediate. Was helped by Randy. Great guy wi... See more

I have been using Jetpac for awhile for my foreign trips in North America, Europe and Asia. Am using it again for my trip in Asia Pacific particularly Japan and China. Have had some concerns before... See more

Jetpack eSim worked perfectly as soon as we landed in Germany. Great coverage and speed. For a family of 4, our Australian telco would have charged $800 for our overseas trip but we all had 30Gb each... See more

Thanks Randy for your prompt response. My pack will not be void after 3 months. As you may be aware travelers book well in advance and prefer to do everything in advance (at least I do). Look forward... See more

As a returning customer to this eSim provider, I was blown away by their excellent customer service helpline who assisted me with the transfer of my eSim between my old and new phone. Randy was able... See more

Fantastic customer service! I ordered an eSIM pack but my phone was kicked so I couldn't use it. They refunded my purchase right away. Once my phone is paid off, I will certainly use this service i... See more

The last years I used their service in Asia without any problems. The connection was great throughout the trip. After changing my phone, I had some issues installing a new esim for the next holiday bu... See more

Contacted Jetpac on WhatsApp to clarify some issue with multiple eSIMs and APN setting. Spoke with Mr. Dan who was very polite, professional and fast in responses. Many thanks to him. It's the second... See more

Just asking questions at this stage and Angelika was spot on and efficient. In fact she wasn't. When I had bought the product, it turns out that the information about which network the eSIM uses was c... See more

Your reply says nothing about fixing this issue. Please fix !! Make it so user can activate whichever pack they want to be using. Until this is done i will not be using jetpac Cannot u... See more

I reached out the the Help Line and Pavi was able to provide solutions to the installation and activation issues (mostly due to my own confusion) I was having. Pavi helpfully walked me through the ste... See more

Absolutey fantastic support! I had some trouble while using the eSim on an other device. Just a breath ahead i got a fast solution via the whatsapp support. Just amazing ! Thanks a lot guys!

I had two regional packs. EU and China. Balance on Jetpac App was still showing EU after I left EU and landed in China. Angelika from help desk terminated EU pack and China balance finally showed on A... See more

I recently purchased 2 eSim packs from Jetpac. Very easy proces, but there was an issue installing the second eSim. I emailed Jetpac and within a very short time Theresa from Jetpac emailed a solution... See more

Can’t tell much yet on the connection, in New-Zealand it wasn’t too good, to be honest, but the customer service is sensational. I still don’t knit what happened but apparently my wife and I swapped S... See more

I had an issue installing the eSIM on my new iPhone. I had a Jetpac eSIM on my old phone so I was getting error message “code is no longer valid”. Nicole from Support helped me by issuing a new eSI... See more

Using Jetpac e-sim for my second trip to Turkey in the past 3 months. Customer tech support is awesome! They guide you through the process with the great patience and expertise. Helped me with e-sim a... See more

The travel e-sims I have bought over times have always been very competitively priced and usage/quality good. Easy to install. I like the free perks as well whereby you can register your flight and... See more

The service team is amazing, fast help and you don't talk to ai but to an actual person whose super interested in making everything working for you. Dan who helped me was the man! Service for my frien... See more

I downloaded my eSIM a month ago and just went back to check it was ready for my trip. It was a bit confusing to try and find it - I initially logged in with my email but in fact needed to log in via... See more

We used Jetpac last year in Italy and it worked well for us. Headed to Sicily this February, and I had trouble loading a new eSIM on my iPhone so I contacted Jetpac. They responded within minutes, lis... See more

Great deal on an esim for travel in Spain including rural areas. Initial hiccup on installation was solved quickly with tech support. No issues at all and good coverage between cities. The free Goo... See more

I was very disappointed initially when, after more than 4 hrs after landing and transiting in HK and then arriving in Taiwan, my e-Sim couldn't connect. Then came Carl... he was very patient and, via... See more

Wow, I didn't think I would ever get such quality service from an online company via an app I downloaded. Jetpac has definitely changed my opinion. I made an error with details I entered and contacted... See more

Once the eSIM is activated, it’s great. Really good value and does what is needed. We bought regional packs for Australia & New Zealand, and have previously used Latin America packs. BUT getting the... See more

I bought a Jetpac today and had issues with installation as I had previously installed an eSim from JetPac. Dan I launched a chat session and |Dan from support solved my issue in minutes. He was excel... See more

I failed to label the esim I was installing, and Carl was able to help me right away. I didn't have to repeat myself - something that's always frustrating when it comes to customer service. They const... See more

I had an active Jetpac plan for Portugal which I didn’t fully utilize before I purchased the 2nd plan in Turkey but I couldn’t activate my Turkey plan. Nel did a fantastic job helping me out. His det... See more

JV helped me with specific helpful suggestions. I tried a few of them which did not work and then finally reconfiguring the APN worked. The APN reverts back to normal when you buy a new pack so even... See more

I had purchased 2 plan’s for Thailand 🇹🇭 but for some reason I couldn’t connect the phone to my plan. The support desk Hannah and others were extremely helpful and patient with me so not too good at... See more

I had a problem installing my eSIM via the Jetpac app and subsequent tries via the QR code did not work as my phone had rejected that eSIM after the failed attempt. The support service however qu... See more

I got into trouble of assigning three packs to myself thinking I would be able to use three QR codes to set up for three phones, not knowing it is one QR code per email. Ferlene who was the online sup... See more