Placed order ( #6235 confirmed) on order says stock due in 28th November, now the 14th December and not heard anything despite money being taken. Have emailed through to chase and nothing back. Ag... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Took a few weeks to get delivered- quite frustrating as it said on the website stock was arriving the day after I ordered. The company could do a better job of keeping people informed about the stock... See more
Company replied
This pillow is super comfy and is really supporting me in getting a good night's sleep! I'm 26 weeks pregnant and spent a good amount of time researching what one would be best for me and, not take... See more
The products I have used from Kally Sleep are soo comfortable and they do last in my experience (body support pillow/sports recovery body pillow), really really good for joint pain. I've been u... See more
Great product not only supports my body but makes me feel good mentally too as it feels like you are hugging or being hugged, so helps sleep more soundly.Also delivered on the the delivery estimated t... See more
Due to what I believe are faulty items, I have been contacting the company since July 2025 to claim under their guarantee/warranty via multiple emails, live chats and via the contact us form on their... See more
Company replied
Easy to order kept up to date throughout my delivery process wonderful site an beautiful pillow over the moon with my order an wot I liked as well if I didn’t like it after so many days of trying I c... See more
I have had an horrendous experience dealing with Kally Sleep. I ordered a baby nest as a gift for a newborn, the item never arrived. Contacting customer services is like wading through treacle, eventu... See more
Company replied
The delivery time was very quick. I am currently 20 weeks pregnant and had been struggling trying to make nights comfortable wedged between Pillows. I read about the Kally U shaped sleep cushion, and... See more
After my first communications to Kally Sleep concerning non-delivery were not responded to, I posted a negative review and Kally Sleep responded quickly and positively to put things right. The... See more
Company replied
Ordered a pillow on Saturday 18th - fair enough, I missed the code for next day delivery (no idea why they'd lock this behind a code in the first place if it's free) and still no communication... See more
Company replied
I’ve placed an order on 12th of October, and here we are 4th of November and never received the 2pillows and pillow case. After several emails requesting update, they only replied once to say it’s o... See more
Company replied
Sent items by Evri who failed to deliver to the correct address (or failed to deliver), and no response from Kally Customer Service. And no pillows, so will need to resort to reclaiming my payment thr... See more
Company replied
Don't order from here!!! I ordered at the end of September, pillow never arrived, I emailed and got a response that it was on preorder, nowhere on the website had it mentioned this and it was showi... See more
Company replied
Was unsure whether the anti snore pillow would work and to be honest I don't know if it does ( I'm asleep so don't hear it! ) but I have woken up more refreshed, slept for longer and only went to bath... See more
Ordered on 21st October, then told item was out of stock, then told it would be delivered around 15th November. Still waiting and getting absolutely no response from customer service. Awful. UPD... See more
Company replied
Very disappointed with the side sleeper pillows. I ordered 4 (big mistake to order 4 without trying) I tried one pillow and found it to be horribly uncomfortable. Very hard pillow and one corner was... See more
Company replied
Terrible customer service, ordered 2 pillows 2 weeks ago and still not received items. Tried to contact them and no response, ignoring emails. They are taking people’s money and no way of getting it b... See more
Company replied
I’ve emailed Kelly sleep twice but no response. Ordered pillows on 7th Nov which were on pre order to be sent out on 13th Nov. No communication back from the company or any sign of my order. It seems... See more
Company replied
Bought the body pillow when it is on offer. Wow, it has been a game-changer for my comfort and sleep quality. It's big enough to snuggle up to any position and the material feels really nice and bre... See more
Following a recommendation by Which?, I placed an order for pillows with Kally Sleep. Having waited over a month, the pillows did not arrive. An email to them was not replied to. To cut a lo... See more
Company replied
Product that was bought for my birthday has misshapen within a week of using. Cannot get in contact with the company through their website or instagram. The pillow is no longer usable. They won’t answ... See more
Company replied
Felt good initially but quickly lost shape , now my neck is stiffer than it ever was :( *Edit. i missed the deadline to reply, didnt know there was one. The link to trustpilot is generated when... See more
Company replied
Great product, delivered in a reasonable time and let’s not forget that if the product that you have purchased isn’t for you and you return it, these super generous people donate it to a charity... See more
Update: Unfortunately after 6 months I started to snore again so much I stopped using this pillow as it lost its shape, which is a shame as it's so comfortable. I initially bought my first Kally A... See more
I ordered a pillow over a week ago and after many emails I still don't know what's happening. They have not answered my e mails , but continually bombard me with offers etc. Terrible delivery an... See more
Company replied
A warning is required I think. I ordered a pillow 10 days ago from Kally Sleep. My money was taken and although promised next day delivery, nothing has arrived. Two emails to the company reques... See more
Company replied
Changed my life. I am pregnant and have a slipped disc so have been having issues with sleep. This pillow has made a massive difference - no longer waking up in pain or feeling stiff in the morning. M... See more
I ordered 2 wedge anti reflux pillows on 05 May 2025. They wedges are so hard and uncomfortable so I returned the items. I posted them to the “sorting & handling” centre as per their instruction... See more
I ordered a pillow from Kally Sleep and changed my mind literally one minute later. There was no option to cancel, so I emailed them immediately. It’s now been over two weeks and I’ve had zero respon... See more
Company replied
Pretty decent pillow had to test it for a few days to see how it goes and have noticed it's already starting to flatten out a little which is odd because being expensive and plunp that it would... See more
I recently purchased a body pillow, and it’s been a game-changer for my sleep. Although it arrived without a case, the customer service team quickly resolved the issue, sending one out promptly.... See more
Bought the U-shaped pillow to help with join pain/ strain brought on my my hypermobility syndrome. This pillow has helped enormously with supporting my hips and back and as a result I am waking with... See more
I ordered the pregnancy pillow as I have Fibromyalgia/EDS needed some support sitting and sleeping. It’s absolutely incredible so far like no other so far there’s no dips in middle. It’s so supportive... See more
Very poor design, cheap fabric and terrible stitching. Had my u-shaped pillow for 2 months and it's ripping open already just from my head resting on the inner bend. Not impressed considering cost.... See more
Company replied
The product I ordered never arrived. Have filled out the contact form several times and had zero response. Evri have told me the item was lost in transit, but I can't even get a single response from K... See more
Company replied
My experience with kally sleep has been amazing from choosing the correct pillow on the website to getting it ordered and delivered. My user journey has been exceptional. Additionally my pillow has ar... See more
I’ve always hated not lying flat but recently had to get an Acid Reflux Wedge Pillow. I found they had a reduced sale price and free postage so I got two! Cleverly made in a clever wedge shape and was... See more
Very poor customer service. I've still not recieved my pillow, and no delivery date, after placing an order on 30 September. When I chased it up they said it was out of stock but would be sent on 7... See more
Company replied
Ordered and paid for delivery. 0 communication until I emailed them. The response was a brag about how popular they have become and that they don't even have the item in stock. They are still selling... See more
Company replied
Order confirmation came ok but as there stated more stock would be in on the 21st January, assumed that we would get confirmation of shipping or at least an acknowledgement or reply from three emails... See more
Company replied
I love this pillow! After spending a fortune on different pillows that all fell short I've finally found the right one! Super comfy but not so soft it loses it's shape quickly and being a body pillow... See more
The product didn’t work and I emailed within the 14 days for a return, I didn’t receive an answer. I then emailed on two further occasions without a reply. I sent a message on Facebook where they told... See more
Company details
Written by the company
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Contact info
Cavendish Square 18, W1G 0PJ, London, United Kingdom
- [email protected]
- kallysleep.com
3.3
Average
818 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer communication
Order confirmation came ok but as there stated more stock would be in on the 21st January, assumed that we would get confirmation of shipping or at least an acknowledgement or reply from three emails sent as there is no telephone contact number and the 'Chat' seems to be offline. Not impressed with the lack of communication as it seems on the face of it, along with these comments on this site, to be a scam but it also seems that some people have received their order, albeit weeks after the order......let's see what happens but I will be contacting the credit card company/cancelling the order if nothing happens in another week or so. Very disappointed as Which? promoted this.
January 15, 2026
Unprompted review
Reply from Kally Sleep
Hi Julie,
Thank you for your review, and we’re very sorry for the frustration caused by the lack of communication. We understand how concerning this can feel after the delivery delay.
We can confirm that your order has now been picked and packed. There was a delay in receiving stock from our supplier, which unfortunately impacted dispatch timelines, but this issue has now been resolved. Your order is progressing and will be on its way shortly.
We apologise that we didn’t communicate this more clearly and appreciate your patience while we worked through the delay. If you have any further questions or would like an update, please feel free to contact us at [email protected].
Kind regards,
The Kally Sleep Team
Poor customer service
Bought two pillows as recommended by Which. Nice pillows but have a problem with one of them and have tried to contact them by many different methods but absolutely no response - very poor customer service
January 22, 2026
Unprompted review
Reply from Kally Sleep
Hi Ann,
Thank you for your review, and we’re really sorry to hear about the difficulty you’ve had contacting us. We’re glad to hear you like the pillows, but we apologise that you have not been able to get in contact with us.
Please could you try emailing our customer care team again at [email protected], including your order number and details of the issue? We’ll make sure this is picked up and addressed as quickly as possible. Thank you
Kind regards,
The Kally Sleep Team
Poor communication and delivery but great pillows
Took a few weeks to get delivered- quite frustrating as it said on the website stock was arriving the day after I ordered. The company could do a better job of keeping people informed about the stock issues.
But as soon as I contacted them on Trustpilot and email the pillows were despatched, and they’re really comfy.
January 19, 2026
Unprompted review
Reply from Kally Sleep
Hi Hannah,
Thank you for your review. We’re very sorry for the delay with your order — the stock arrival was unfortunately delayed.
We’re pleased to confirm that all outstanding orders, including yours, have now been processed. We apologise again for the inconvenience and really appreciate your patience.
If you have any further queries or concerns please let us know at [email protected]
Kind regards,
The Kally Sleep Team
Late and unresponsive
I ordered on 12th January. The website says orders are sent next day. It’s now the end of the day on the 14th, my pillow hasn’t arrived, nor have I received any tracking info, and they haven’t replied to my email query.
January 14, 2026
Unprompted review
Reply from Kally Sleep
Hi Emma,
Thank you for your review, and we’re sorry for the disappointment caused. We have responded to your email and, as requested, have now processed a full refund for your order.
We apologise that we weren’t able to meet the next-day delivery expectation due to an out of stock item and appreciate you bringing this to our attention.
Kind regards,
The Kally Sleep Team
Following a recommendation by Which?
Following a recommendation by Which?, I placed an order for pillows with Kally Sleep. Having waited over a month, the pillows did not arrive. An email to them was not replied to.
To cut a long story short, the issues seem to be that they use Evri for their deliveries, and have a customer service department that is shy of speaking to customers.
Having cancelled my order, Kally Sleep did eventually process a refund, and I appreciate that.
Kally Sleep may have an excellent product, but I never got to see it. The directors of this company need to get a grip of what is going wrong.
December 13, 2025
Unprompted review
Reply from Kally Sleep
Hi Mark,
Thank you for taking the time to share your experience, and we’re genuinely sorry that you didn’t receive your order. We completely understand how disappointing and frustrating this must have been, particularly after waiting such a long time.
We do use Evri as one of our delivery partners, and they generally have a strong delivery record for us. However, we fully acknowledge that they unfortunately failed on this occasion — and on a small number of others — which is something we take seriously and continue to review.
We also recognise that our communication fell short during this period, and we’re actively working on improving our customer service processes to ensure better responsiveness and clearer updates going forward.
We appreciate your acknowledgement that your refund was processed, and we’re truly sorry that you never had the opportunity to try the product itself. Your feedback has been noted and shared internally, as it helps us identify exactly where improvements are needed.
Kind regards,
The Kally Sleep Team
Company has zero customer service or contact information - contact form on the website just gets ignored.
The product I ordered never arrived. Have filled out the contact form several times and had zero response. Evri have told me the item was lost in transit, but I can't even get a single response from Kally Sleep about sending me a replacement. At this point, I have lost all faith in the company. Kally Sleep, if you see my review, I would like a full refund for my order - not a replacement as requested in my previous communication. You clearly don't give a hoot about your customers, and you continue to use the cheapest and worse delivery company that exists. You should at least be providing a contact number and an email address on your website so that customers can actually contact you - not just a form that you ignore.
January 2, 2026
Unprompted review
Reply from Kally Sleep
Dear Natalie,
Thank you for your review, and we’re very sorry for the frustration caused by this experience.
We can confirm that the issue has now been fully resolved and a full refund has been processed for your order. We apologise for the inconvenience caused by the parcel being lost in transit and for the delay in reaching a resolution.
We do care deeply about our customers and always aim to resolve issues as quickly and fairly as possible. For clarity, our contact details — including our email address and customer service information — are available on our website, and we encourage customers to reach out directly so we can assist promptly.
We appreciate your feedback and regret that this experience did not meet expectations.
Kind regards,
The Kally Sleep Customer Service Team
Appalling customer service!
Due to what I believe are faulty items, I have been contacting the company since July 2025 to claim under their guarantee/warranty via multiple emails, live chats and via the contact us form on their website and none of my attempts have been acknowledged or responded to. I have never known such silence and lack of respect for pre-existing customers. Since seeing the most recent reviews on here I can see that I am not alone with this experience. Order: 305531
July 27, 2025
Unprompted review
Reply from Kally Sleep
Hi Ryan,
Thank you for getting in touch, and I’m very sorry for the frustration caused by the delay in our communication. We completely understand how disappointing this experience must have been and apologise that your earlier attempts to contact us were not acknowledged sooner.
We can confirm that we have since responded to your enquiry and that the issue with your order 305531 has now been resolved by arranging replacement items under our guarantee.
Please accept our sincere apologies for the inconvenience and for any impression this may have given. This is not the level of service we aim to provide, and we are reviewing our processes to prevent this from happening again.
If there is anything further we can help with, or if you have any additional questions once the replacements arrive, please don’t hesitate to contact us directly and we’ll be happy to assist.
Pillow of poor quality
Pillow of poor quality - way too fat. Oddly many of the 5 Star reviews are not reflected in the description!!
December 23, 2025
Unprompted review
Reply from Kally Sleep
Dear Julian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the pillow wasn’t the right fit for you. Comfort can be very personal, and what works well for some customers may not suit everyone.
The pillow has received a high number of 5-star reviews from previous customers and was also independently tested and awarded Best Buy by Which?, which we’re very proud of. That said, we fully understand that individual preferences vary.
If you’re unhappy with your purchase, please do get in touch with our Customer Service team and they’ll be more than happy to help explore a solution for you.
Thank you
Kind regards
The Kallysleep team
Wrong size sent, no response from customer services
Ordered a pair of pillow cases to fit a Kally Sleep pillow I have. Despite checking the sizes online the pillow cases I was sent were too small. I’ve tried contacting customer service about an exchange for the correct cases but they haven’t responded (not even a holding message to say they’ll respond at some point). There’s no number to call to speak to anyone and it’s not even clear on the website how to return the items for a refund (you’re directed to contact customer service). Not great.
EDIT - Order #6445. You have all of these details from the repeated emails I’ve sent. They’ve just been ignored for over a week. Asking me to send another email is a bit of a joke. Read the emails previously sent.
December 11, 2025
Unprompted review
Reply from Kally Sleep
Hi T Wims,
Thank you for your feedback, and we’re sorry to hear about the issue with the pillowcases. We have asked for some additional information so we could locate your order and arrange an exchange or refund, but we haven’t yet received those details.
Please get in touch with us at [email protected]
with your order number and the size you received, and we’ll be very happy to resolve this for you as quickly as possible.
Kind regards,
The Kally Sleep Team
No response to email chase
Placed order ( #6235 confirmed) on order says stock due in 28th November, now the 14th December and not heard anything despite money being taken. Have emailed through to chase and nothing back.
Again unfortunately seems to be a traight reading through other reviews. Buyer beware
EDIT: Can you give me some kind of idea when I can expect the items if I stick with the order?
EDIT: pillows now received and have changed the star review to 3 as they are of good quality. Just need to sort out the delivery expectations
December 14, 2025
Unprompted review
Reply from Kally Sleep
Hi Oliver,
Thank you for your review, and we’re very sorry for the delay and lack of communication you’ve experienced. Your order was placed as a pre-order for the Side Sleeper Pillow, and while the stock did arrive as expected, the exceptionally high demand has meant it’s taken longer than anticipated to process the large volume of backorders.
We completely understand how frustrating this is, especially as payment was taken at the time of ordering, and we apologise that we didn’t keep you better informed. Your order is still being processed, but if you would prefer to cancel and receive a full refund, please contact us at [email protected]
and we’ll take care of this for you straight away.
Thank you for your patience, and we’re sorry that your experience hasn’t met expectations so far.
EDIT: Your order has now been shipped. Please contact us if you have any further issues. Thank you
Kind regards,
The Kally Sleep Team
Well done Kally Sleep
After my first communications to Kally Sleep concerning non-delivery were not responded to, I posted a negative review and Kally Sleep responded quickly and positively to put things right.
The pillows arrived soon after and they are superb. Both my wife and I have slept really well from the first time we used them and we are very pleased with our purchase.
Well done Kally Sleep!
December 13, 2025
Unprompted review
Reply from Kally Sleep
Hi Dick,
Thank you for your review, and we’re sorry for the frustration caused by the lack of communication. Your order was placed for a pre-order item, The Ultimate Side Sleeper and your message to us was sent over the weekend. Our customer service team operates Monday to Friday, so there was unfortunately a delay in responding.
We completely understand how concerning it can feel to be waiting without an update, and we apologise that this wasn’t clearer. Your order remains scheduled to be fulfilled once all pre-orders are processed, but if you would prefer to cancel and receive a full refund, please let us know and we’ll arrange this promptly.
Thank you for your patience, and we’re happy to help resolve this in whichever way works best for you.
Kind regards,
The Kally Sleep Team
Felt good initially but quickly lost…
Felt good initially but quickly lost shape , now my neck is stiffer than it ever was :(
*Edit. i missed the deadline to reply, didnt know there was one.
The link to trustpilot is generated when someone purchases from you so i don't know why you cant see that i bought 2 pillows. (David Thomas)
The pillow raised my head so much that I started snoring for the first time and lying on my side resulted in permanent pain and stiffness. Switched back to old pillows and within 48 hrs my neck was back to normal.
December 13, 2025
Unprompted review
Reply from Kally Sleep
Dear Dave T,
We’re really sorry to hear that the pillow hasn’t performed as expected and that you’re experiencing discomfort — that’s certainly not what we want for our customers.
At the moment, we’re unable to locate an order linked to this review. If you could please contact our Customer Service team directly with your order details, we’d be very happy to look into this and see how we can help resolve the issue for you.
We appreciate you taking the time to share your feedback and hope we can assist further once we have the relevant information. Thank you
Kind regards
The Kallysleep Team
Very, very poor…
Sent items by Evri who failed to deliver to the correct address (or failed to deliver), and no response from Kally Customer Service. And no pillows, so will need to resort to reclaiming my payment through credit card or Small Claims Court. Very, very, poor.
December 10, 2025
Unprompted review
Reply from Kally Sleep
Hi Paul,
Thank you for your feedback, and we’re very sorry for the frustration caused. We are currently investigating the delivery issue with Evri to understand what has happened with your parcel.
We have also replied to your recent email to update you on the situation, and we’ll continue to keep you informed as we work to resolve this as quickly as possible.
We sincerely apologise for the inconvenience and appreciate your patience while we get this sorted.
Kind regards,
The Kally Sleep Team
Cancelled order & refunded
I ordered 2 pillows on the 28th November. I haven’t yet received them and I just read all these bad reviews so instantly cancelled my order. Within half an hour I had been refunded. Hopefully I dodged a bullet.
November 28, 2025
Unprompted review
Reply from Kally Sleep
Hi Lisa,
Thank you for your review. We’re sorry to hear that you felt the need to cancel your order, but we’re glad we were able to process your refund quickly for you.
If you ever reconsider or have any questions about our products or service, we’re always here to help at [email protected]
Kind regards,
The Kally Sleep Team
I would really like to know where my…
I would really like to know where my order is (5963]. email sent to (presumably) Customer Services but so far no reply. Product was supposed to be back in stock at the end of November.
December 10, 2025
Unprompted review
Reply from Kally Sleep
Hi Pamela,
Thank you for your review, and we’re very sorry for the delay regarding your order. We understand how frustrating this has been. As previously mentioned you ordered a pre-order product which means we were waiting on the stock to be delivered.
We’re currently working to get your order dispatched today, and we truly appreciate your patience while we finalise this.
If you need any further updates, please feel free to reach out to us at [email protected]
Kind regards,
The Kally Sleep Team
Order #5531 not received
Order #5531
I was willing to give the benefit of the doubt. But then I read another review who received exactly the same response as me when chasing my order: "The stock for this order has arrived and the team is working to get this order out the door as soon as possible as there are a number of backorders to process."
I am now starting to believe this is not genuine and that is very disappointing.
I have only ever received 1 email with the quoted statement above and nothing since even after chasing on another 2 occasions. The delivery on the website says 2-4 days - be honest and upfront, if someone asks when the item can be expected - tell them! My view may change if I ever receive the pillow....
November 24, 2025
Unprompted review
Reply from Kally Sleep
Hi Nicola,
Thank you for sharing your feedback, and we’re very sorry for the frustration caused by the delay. We completely understand how disappointing this has been, and we sincerely apologise for the lack of timely updates.
You purchased a pre-order item, and due to an unexpected surge in demand we have received thousands of orders for this product. Our team has been working through the backlog as quickly as possible during a very busy period, and we are processing orders in the order they were received.
We expect to have your pillow dispatched shortly, and we’re hopeful it will be delivered this week. We truly appreciate your patience and apologise again for the inconvenience caused.
If you need any further help, please feel free to reach out to us at [email protected]
Kind regards,
The Kally Sleep Team
Very disappointed with the side sleeper…
Very disappointed with the side sleeper pillows. I ordered 4 (big mistake to order 4 without trying) I tried one pillow and found it to be horribly uncomfortable. Very hard pillow and one corner was not filled and I couldn't puff it up so that it would fill. I wish I had read previous reviews and bothered to read the return policy. Returns are at customers cost. To return mine it was £15.00. I could have bought a pillow for that price probably better than the Kallysleeper. Buying a pillow I now realise should be done hands on and feel not online. Expensive mistake.
December 5, 2025
Unprompted review
Reply from Kally Sleep
Hi J Ives,
Thank you for sharing your feedback, and we’re sorry to hear that the Side Sleeper Pillows weren’t the right fit for you. Comfort is incredibly personal, and while this product is one of our most highly reviewed with a very low return rate, we completely understand that it may not suit everyone.
We’re also sorry to hear about the corner of the pillow not being filled correctly — that certainly doesn’t sound right. If you haven’t already done so, please feel free to contact us at [email protected], as our team will always try to help in cases where the product may be faulty.
Thank you again for taking the time to leave your review.
Kind regards,
The Kally Sleep Team
Free replacement
They replaced for free the cover of my pillow without question and without a guarantee. Super impressed.
November 30, 2025
Unprompted review
Reply from Kally Sleep
Hi Gellman Family,
Thank you so much for your lovely feedback! We’re delighted to hear that you were happy with the service you received and that we could help promptly with your pillow cover replacement.
We’re proud to stand behind our products and always aim to make things as easy and reassuring as possible for our customers — so it’s great to know we got it right for you.
Thanks again for choosing Kally Sleep!
Kind regards,
The Kally Sleep Team
Not received item - now received and pleased
I ordered the side sleep pillow on 10th November understanding that it would be back in stock on 13th November. Like so many people, I have not received my order which is really concerning and disappointing. I would not recommend this company.
Update in response to Kally sleep
I am not sure why you canot find my order. I received an email from Shelley at Kally sleep on 30th November apologising for me not receiving my order saying "The stock for this order has arrived and the team is working to get this order out the door as soon as possible as there are a number of backorders to process." My order number is #4942. It has not been delivered. A separate order has been delivered but not order number #4942.
Update
Received pillows! Wanted to update to say that they are really very good! I am very very pleased with them. Alls well that ends well,
November 30, 2025
Unprompted review
Reply from Kally Sleep
Hi Lucy,
Thank you for your review, and we’re very sorry to hear about your concerns. We’ve checked our system, and the tracking information shows that your order has been successfully delivered. We also don’t appear to have any record of correspondence from you regarding any delivery issues.
Please could you contact us at [email protected] with your order details so we can look into this immediately and make sure everything is resolved for you? We’re more than happy to help.
Kind regards,
The Kally Sleep Team
poor communication regarding delivery,
As so many others have said, very poor communication regarding delivery, not responding to emails and still waiting for two pillows weeks later.
November 28, 2025
Unprompted review
Reply from Kally Sleep
Hi Mary,
Thank you for your review, and we’re very sorry to hear that you haven’t received your order. We’ve checked our system and unfortunately we don’t appear to have any correspondence from you or at least the name you have provided in this review, so we haven’t been able to identify your order.
Please contact us at [email protected] with your order number and we’ll be more than happy to sort this out for you as quickly as possible.
Thank you again for your patience and feedback.
Kind regards,
The Kally Sleep Team
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