We often have a takeaway Saturday night, obviously kfc often gets the vote. But over the recent past, starting with the change of chips, which are now beyond awful, not that long ago you could pick... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Please go back to making proper fries. Used to order regular. Not any more. Get back to the basics, add specials, as and when. Comes to something when the barbacue bites and pop corn chicken. Is the b... See more
Ordered via app and collected from drive through at Crewe Dunwoody Way, was asked to wait in car-park and they’d bring food out, 40 minutes later had to go in and ask where it was, incredibly rude sta... See more
Good afternoon KFC customer care. Second visit to your new KFC in Heswall, Wirral. First visit was awful, had our food ruined. Today even worse. The place is absolutely FILTHY. Is the customer area a... See more
I took one bite of my chicken and felt something rubbery snap between my teeth, and when I pulled it out, I realized in horror it was part of a dead rat cooked into the meal. The smell hit me next... See more
Popped into our local KFC in Lyndhurst Road, Somerford, Christchuch Hopeless with new Tech in ordering - However Customer support stepped in. Manoj walked us through the process easily . HE WAS SO HE... See more
Visited KFC Wellington this evening. Had amazing service from Emily & Team. Food was fresh and service was prompt and faultless. Definitely the best branch of KFC I’ve visited. Tables were clear &... See more
I have no complaint with the workers of KFC, but the person or persons who thought the idea of giving you fillet chicken that goes in a burger instead of giving you proper boneless chicken is a dis... See more
KFC London Road Carlisle. Ordered a delivery, spent £38, but no chips were delivered in the order. No way of contacting the restaurant directly, no direct phone number. Contacted the delivery driv... See more
Biggest shout out to KFC. Love a good boneless banquet and I’ll scoff one whenever I can afford it. This review however is a major shout out to the top dog himself. Hugest thanks to the Colonel for ha... See more
Just ordered from KFC on Goring road lunchtime 23rd April '24 .....honestly the burgers lettuce and mayo wasn't even inside the bun ?the fillet burger was made up of two small dry bits of Chicken rath... See more
“Ali at KFC WSM was absolutely brilliant and went above and beyond to make our son’s birthday really special. His kindness, energy, and attention to detail made the whole experience memorable. Thank y... See more
Lrg popcorn chicken £6 lrg chips £3 so £9 for not even a meal no wonder the once full KFC was empty. Tell your workers too start looking for new job your days are numbered like morrison pizza hut I'l... See more
Chicken was so small, ordered 6 pwice chicken with fries and 2 large sides. Chicken was honestly the size of my finger, ordered through uber eats and had 2 stops along the way so it was stone cold, Un... See more
Ordered a dipping feast meal £32 all the chips missing from ordered after paying for delivery through just eat. Rang the store to speak to a women who was not helpful in the slightest and said we are... See more
I visited KFC in Congleton today with my four children and, as always, it was spotlessly clean and the food was fresh and piping hot. It’s the only fast food restaurant I choose to use in the are... See more
We visited the Raunds KFC outlet. A family quick bite that included grandparents, parents and grandchildren. There is plenty to choose from and the electronic menu is easy to browse and select from. W... See more
Delivered Mighty Bucket for One – these “wings” are a joke I ordered a Mighty Bucket for One from KFC on 30/01/2026, and what turned up was honestly embarrassing. The two chicken wings included in... See more
Brought my son 10 and his friends to KFC Dundrum Centre Dublin. The guys got chicken snack boxes which consisted of 1 piece of chicken each despite the picture on ordering screen showing 2 pieces per... See more
Hygiene is terrible, the women on the front, and it does seem to be only women allowed will handle money then walk behind the prep area and handle food, despite only just handling money, some chew... See more
Once again, giving KFC Sale the benefit of the doubt, we once again decided to get a 14 piece bucket plus 4 additional pieces. Well, you guessed it - total disgust and disappointment. The chips were... See more
I bought some kfc chicken to take away at Rhuddlan yesterday evening. When I opened the bag it was obvious at first sight that the chicken pieces were burnt, hugely overcooked. In decades of buying... See more
I paid £10 for the hot honey chicken burger meal and the only good thing I got out of it was the fries and drink . I had a severe stomach ache after. The burger tasted like fairy liquid or bleach it w... See more
Food was ordered from the KFC app and on delivery was stone cold. The delivery which it doesn't state at the time was from Uber eats. Equally the quality in which the food is being delivered should... See more
Bought a VARIETY BUCKET to be delivered from LIVINGSTON SCOTLAND STORE. Well variety means different not 10 cheap thin drumsticks. Rang store spoke to a young lass who gave her name as Aaron who said... See more
Northfield kentucky, ordered 3 x zinger dipped box meals and what a disgrace, some how chips came out two boxes over the cans of pop, 3 small pieces of chicken on each burger hardly any salad or sauce... See more
Ebbw Vale KFC......Absolutely the worst service and attitude of staff i have ever experienced, queued without a word of apology from staff to pay by card with bule light to be told she would not... See more
Order kfc from beaver road ashford at 6.20 its now 8pm and only just started preparing phoned up customer service was atroiousit was we havent got a just eat driver yet absolutely disgusting but t... See more
Since when did customers become so inconvenient? Called at Old Hill KFC this evening,went to the till to place my order to be told that all orders needed to be placed via the hub thing,told the se... See more
Meal was luke warm and not correct for the cult saving menu. Certainly no service with a smile, coke cup was literally thrown beside the order bag. And the floor is so slippery it was dangerous especi... See more
Not joking people but I will never eat KFC again they think they are fool us no way u keep eating humans but I'm OK thanks... KFC WHAT UP WITH YOUR NEW ADVERT dipping humans into oil u guys are litera... See more
I went to KFC in Bromsgrove Friday 16/01/2026 and ordered a large 3 piece colonels meal to eat in. When I sat down and opened my food I thought I had been given a meal from 1 of your competitors as... See more
We've been to the Dumfries KFC and we're blatantly ignored repeatedly and then treated with abject rudeness and all because we couldn't use the ordering system. This has happened 3 times since the mac... See more
Just ordered from KFC Blossom street and i'm severely disappointed and hurt by the stingy portion sizes, i feel like i've been inexplicably scammed and will be taking my business to the far superior k... See more
Ordered via the KFC app for a takeaway, total was something like £50. MULTIPLE items were wrong, and one meal was completely missing from our bag. When I contacted support, they said they would issue... See more
KFC Hemsworth Ordered via drive thru 1 x boneless banquet meal and 2 x wraps. Got home and found no popcorn chicken and no wraps. Travelled back, got no apology and was given 2 wraps and a... See more
Simply wanted to order 'Just Chicken' online. Only to be taken to the entire list of suggestions !!!!! I'm a big boy and can make my own choices. DO NOT WANT PROMOTIONAL IDEAS WITHOUT BEING ASKED IF... See more
KFC Beaconsfield Services. Zinger Tower Burger Meal with one piece of Chicken and a Pepsi Max. Didn't receive the drink and was given a water because they didn't have any drinks??? Then my burger was... See more
KFC Spalding. Recently opened. Toilets stank of urine, and didn't flush. Tables left dirty. Staff more interested in talking to their mates who were leaning sprawled out over the food serving surfaces... See more
Thought I would give chessington kfc Another go wish I hadn't I ordered a large popcorn chicken for £8 no way was that large more medium and considering I live only 10 minuites away it was barely w... See more
Ordered a £19.99, 6 piece bucket with gravy, from the Stonedale retail park in croxteth Liverpool chicken coating was tasteless and dripping with cooking oil ,the fries looked like they took them out... See more
Absolutely awful. Every visit to the KFC at Bedford Interchange Park is a disappointment, and this was the final straw. The chicken is shockingly bad — bland, greasy, overcooked to the point... See more
Everytime we place an order with the Blackburn Haslingden Road branch they cannot get it right. Either items are missing or incorrect. Its disgraceful! We normally use the drive-through but on this... See more
It was so horrible and heartbreaking I…
It was so horrible and heartbreaking I was not even half way through my call and they ended it that is horrendous for my mental health I was starving really bad customer service 😔😒💔
February 12, 2026
Unprompted review
KFC food quality decline
I always liked the quality of the chips at KFC in Northampton. Even when food purchased from Macdonalds, I always preferred to buy the chips fom KFC.
What they supply now is absolute rubbish.
Shame that they only seem to worry about cost of the product rather than the quality.
I took a picture of the chips supplied but do not want to put anyone off their food.
January 31, 2026
Unprompted review
Ordered a dipping feast meal £32 all…
Ordered a dipping feast meal £32 all the chips missing from ordered after paying for delivery through just eat. Rang the store to speak to a women who was not helpful in the slightest and said we are not willing to give the chips even if you drive to store after paying delivery and just go through just eat. I said can I take your name and refused to give her name, disgusting service! Reported to head office, why would we want to just eat chicken and not a meal? Not like it’s even cheap!!
February 7, 2026
Unprompted review
Cold chips/ forgotten items… again
Cold chips, forgotten drinks. These guys are the worst providers. Don’t use
February 7, 2026
Unprompted review
TERRIBLE
Good afternoon KFC customer care. Second visit to your new KFC in Heswall, Wirral. First visit was awful, had our food ruined. Today even worse. The place is absolutely FILTHY. Is the customer area a reflection of the food prep area? Revolting. Won't be going back.
I do have pictures of evidence. I don't recommend anyone going there
February 7, 2026
Unprompted review
Haywards heath branch excellent service…
Haywards heath branch excellent service and fresh cooked food
February 6, 2026
Unprompted review
great service and good came immediately
great service and good came immediately
February 6, 2026
Unprompted review
OMG what ever happened to the KFC secret…
OMG what ever happened the KFC secret recipe of spices , I've not had kfc for many years, we have a newly opened branch in Harwich Essex, today Friday the 6 Feb. 2026 1pm, we ordered a 10-piece bargain bucket Original, well at first glance the chicken looked like a soggy rag!! Oily and no crispiness to it all, and as for the secret spice it's so secrete, they forgot the add it the batter. The chips were uncooked and raw and limp as a dish cloth. £19.99 all went in the Bin,!!!!! never again will we use or recommend KFC ,Asda do a better spiced chicken for around 4.oo , okay you have to cook it, but ill be doing that always from now on.
February 6, 2026
Unprompted review
Potentially racist unwelcoming staff at Exeter sidwell kfc.
I recently visited the KFC on Sidwell Street in Exeter to try the new Honey Drip chicken burger. Unfortunately, the food itself was disappointing — it had no spice whatsoever and cost significantly more than the advertised price.
However, the bigger issue was the service. On that visit, the staff member serving me looked me up and down and then accused me of trying to pay with fake money. She took the cash away to check with her manager, who confirmed that it was real. No apology was offered.
When I returned another day, I was served by the same member of staff. Before ordering, I asked politely if I could use the toilet as I was desperate. I was told that the toilets were for customers only. I explained that I was a customer, but instead of resolving the situation, I was told I could speak to the manager. At that point I chose to leave and go somewhere more welcoming.
The repeated attitude and treatment made me feel judged based on my appearance, and honestly came across as stereotyping at best. It left me feeling uncomfortable and unwelcome, which is not how anyone should feel when visiting a fast-food restaurant.
Very disappointing experience overall — both in terms of food quality and customer service.
February 5, 2026
Unprompted review
Great staff
Went into the Union St branch in Aberdeen (12501) and was pleasantly surprised. The shop was clean and tidy. The tables were cleared and the staff were friendly. A young chap called Liam particularly stood out to me. Kindly went out of his way to help me. The food was good but the staffs efforts made my day.
February 4, 2026
Unprompted review
Good service
My experience was fantastic due the help and patience of the staff all willing to help.
I found Naomi and Nicole are always there to ensure good service and hot delicious food.
KFC at Weston-super-Mare Gallagher Retail Park is super convenient for when we come into town,we go here maybe 5-6 times a week.
February 3, 2026
Unprompted review
It isn’t nice and tastes of nothing and…
It isn’t nice and tastes of nothing and quite frankly it’s embarrassing. The portion size is tiny the gravy pot and popcorn chicken are half the size they used to be and I wouldn’t say it’s worth the money one bit.
February 3, 2026
Unprompted review
Chicken was so small
Chicken was so small, ordered 6 pwice chicken with fries and 2 large sides. Chicken was honestly the size of my finger, ordered through uber eats and had 2 stops along the way so it was stone cold, Unfortunately we have had previous negative experiences with KFC, its not like it used to be, definitely lost another 7 customers as my family won't eat from here again. What happened to KFC I dont know but I will go elsewhere for my Chicken from now on as 2 hours after we have eaten we are starving.
February 3, 2026
Unprompted review
Chicken has an after taste that is so…
Chicken has an after taste that is so awful and smells bad
February 2, 2026
Unprompted review
No refund and no food.
My daughter and her friends went to KFC Cabot circus in Bristol. My daughter used her card to pay for the food (it was her birthday) the kiosk didn’t give a receipt so she went to the counter. Another customer confirmed to the worker she did pay for her food as he was behind her. She was told to get it up on her banking app but there was not WiFi. Due to a language barrier my daughter thought she was told to leave. I then had a call to say she has no food and they had taken her money. On the journey into the city centre I tried to call the store repeatedly no answer so I arrive and it’s explained that the worker asked her to go outside and bring up her banking. She is austic and communication was hard and she didn’t understand. I showed the worker the payment in her account and he advised it was just pending and would bounce back. While in my journey I contacted KFC on line and was given a voucher for my inconvenience and had to get the refund at the store. Still no refund over a week later so contacted kfc online again as once again the store don’t answer the phone. Gave lots of details including a picture of the note the worker gave me confirming the money would be back in 3-5 days and my daughters card digits. Was told they would be in touch. Received a email yesterday to advise as they gave me a voucher they couldn’t help with the refund only the store can. They made me wait longer and I’m in the same position. Unsure why they asked for all the details and card number and still not refund. The voucher was for inconvenience not the refund. It wasn’t even the amount that was spent. Terrible experience all round. Will never step foot in KFC again
January 24, 2026
Unprompted review
better then mcdonalds
better then mcdonalds plus my nan is gay she loves mcdonalds thats why i fdont like her
February 3, 2026
Unprompted review
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