KFC Reviews 5,819

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Consumers report concerns about the order process, particularly regarding cold and unfresh food upon arrival. Some people mention issues such as reduced sizing and inconsistent quality. Consumers express mixed opinions regarding the product, quality, staff, and service. Some reviewers highlight positive experiences, such as fast and convenient service, while others cite rude and disrespectful staff. A few reviewers report issues with the staff, such as poor management skills and lack of attention to customers.

Based on these reviews

Rated 2 out of 5 stars

The branch at orion shopping centre ( not the food court one) has gone down hill over the last few months. The sizing has and portion shas drastically been reduced. c'mon a wing should not be classifi... See more

Rated 3 out of 5 stars

KFC offers decent food, but the experience could be better. The chicken was tasty and crispy, but the portion sizes felt smaller than expected. The service was okay, though it took a bit longer than u... See more

Rated 3 out of 5 stars

KFC is still my go-to when I want something fast and salty, and when it’s fresh it really hits. But I liked the old menu more. I miss the old zinger (the spicy one that actually had a kick) and the tw... See more

Rated 3 out of 5 stars

KFC has really good flavor and the chicken is always enjoyable Service is usually fast and convenient However the quality can feel inconsistent at times and the fries are not always fresh Prices a... See more

Rated 1 out of 5 stars

Day before yesterday i placed an order at the larkana branch but received my order cold and unfresh. Fries were soggy zingers were smelt chicken tasted stale. Completely ruined the experience. Not wor... See more

Rated 5 out of 5 stars

Went to kfc Hume highway liverpool on Sunday was told no bacon ... didn't think anything then I mentioned to a friend who advised that his don went Sunday night and ordered bacon cheese on his burger... See more

Rated 4 out of 5 stars

The food was outstanding. However, there were two reasons I cannot give 5 stars. 1: when I walked up to the counter to place my order the cashier (Angel) was texting someone and paid me no attention f... See more

Rated 1 out of 5 stars

The single most user unfriendly website I have ever used. The phone app doesn't process payments and the website has no slide on the sides forcing the used to manually scroll through to get to the de... See more

Rated 1 out of 5 stars

Placed a DoorDash order well before closing time at KFC 5852 (5852 S Western Ave, Chicago, IL 60636). The restaurant had over an hour left in their shift and flat out refused to make the food.... See more

Rated 1 out of 5 stars

I do not write bad reviews but i had my husband pick up a meal at Scottsburg IN. KFC with Original chicken, fries, biscuits and nuggets. The chicken was so tough and old it was inedible, the nuggets a... See more

Rated 1 out of 5 stars

KFC, on North highland, Jackson, tn, I hear from inside source that the manager does not staff the store well enough to give 30 minutes breaks on shifts longer then 6 hrs ... Poor management skills,... See more

Rated 1 out of 5 stars

Haven’t been to kfc in about 10 years, just ordered 62$ worth of food, couldn’t even eat it, extra crispy 16 piece was packed down in one bucket soggy and stuck together, worst fried chicken I’ve ever... See more

Rated 1 out of 5 stars

Very poor customer service at Canklow Rotherham kfc we got Bargain Bucket: 10 pc: £ 18.99 Original Recipe Chicken: 10 pc, 2x Regular Signature Fries, 2x Regular Signature Fries, 1 x Regular Gravy: £... See more

Rated 5 out of 5 stars

Cindy (Sicklerville, NJ location), is wonderful! She is friendly, efficient & obviously a good person. She served me & even asked if I needed salt(which I did,). Been here several times & received exc... See more

Rated 5 out of 5 stars

The service I got at Bredell Square KFC was 100% minus nothing the lady at the front approach me with a smile offer to help at the kiosk when I got my order it was packed nicely and the lady who prese... See more

Rated 5 out of 5 stars

KFC's original recipe is in secret and I would like to know what species thye’re using for fried chicken. crispy , greasy, and weirdly delicious. Quality might vary a lot by location, some places nail... See more

Rated 1 out of 5 stars

While at store #E320118, I ordered a classic chicken sandwich combo to dine in. I was given my food in a bag (to go) in stead. When I reminded the cashier that I'm dining in she attempted to snatch... See more

Rated 1 out of 5 stars

Every KFC in Tuscaloosa area AL is unresponsive, inattentive, unfriendly, frequently runs out of biscuits makes roll substitutions but does not ask your permision or inform you until you get home to f... See more

Rated 1 out of 5 stars

Went to KFC on 11th st. In Lincoln, Ne. Had the worst experience! Picked up our order as ordered online traveled 25 miles home to realize they forgot half our order. They didn’t even apologize a... See more

Rated 2 out of 5 stars

The KFC branch at The Palms Mall, Ring Road, Ibadan, has a welcoming ambience but the quality of the food is appalling. Whilst I don't want to get into the reduced quantity compared to last Xmas,... See more

Rated 1 out of 5 stars

Kala Shah kaku Branch, very bad staff , untrained , servings too much bad, cash counter girl behaving like Desi food Stall, I'm here 04-04-2025 on 4:45PM My kids was crying that's why eat the food... See more

Rated 1 out of 5 stars

We dont want new products, quit cooking with synthetic oils, quit using soy fillers in everything, and your customers will return. When I was a child in the early eighties, KFC was my family's favorit... See more

Rated 1 out of 5 stars

The cooks did not have any white chicken available even after being asked to cook it. Kitchen area had multiple food containers on the floor, also had taco bell hot sauce packets scattered across the... See more

Rated 1 out of 5 stars

I visited KFC hoping for a tasty and quick meal, but I was left disappointed. The fries were small, soggy, and had black spots, clearly not fresh. The portion size was smaller than advertised, which w... See more

Rated 1 out of 5 stars

Extremely disappointing experience at this KFC. The integrity of the food was unacceptable. Several pieces of chicken looked as if they had already been eaten, while other pieces were poor quality,... See more

Rated 1 out of 5 stars

I purchased a bucket and chicken tenders tonight, but unfortunately, the chicken looked very dark and unappetizing—almost dirty. It didn’t have the usual golden brown color I’ve come to expect from... See more

Rated 2 out of 5 stars

KFC Preston Hwy 40219 chicken breast looked gray inside tasted old, we ordered 6 wings they only had 3!! How is that even possible? Drumsticks fair Chocolate cake was this old and drying out. Not a... See more

Rated 2 out of 5 stars

Still a delicious original recipe BUT the chicken was cut up weird. Mystery cuts with splintered bones in our expensive($$$) bucket. Gravy has gone down hill- potatoes were still like the powdered... See more

Rated 1 out of 5 stars

KFC has over the years removed the bread , BBQ beans , green crunchy coslaw and there yellow macaroni salad and there gravy doesn't seem to be the same . The coslaw and macaroni salad are outright gro... See more

Rated 1 out of 5 stars

I ORDERED A MEAL WORTH R107 ON TGE 4TH OF NOVEMBER FROM KFC MEREDALE ON COLUMBINE ROAD WHEN IT WAS ABOUT TO BE DELIVERED THEY CANCELED THE ORDER AND SAID THEY WOULD REVERSE THE MONEY TILL TODAY... See more

Rated 1 out of 5 stars

Filthy tables bins over flowing and toilets unusable due to them been Filthy i told the lady behind counter she just looked at me at said i know. Also I ordered a rap with out cheese to take away I sa... See more

Rated 1 out of 5 stars

Well, the leave a review box says it all. It starts off with "what went wrong this time" hmm... Key word, thus time. Husband brought home the not famous mashed potatoe bowls. They used to actually b... See more

Rated 1 out of 5 stars

Placed an order through uber eats from Canterbury Street Gillingham, which was paid for, then collected from store for delivery. Order was then cancelled by driver. Contacted store who were very rude... See more

Rated 1 out of 5 stars

Went to our local drive through at Bury, for 2 fillet burger box meals, which includes a fillet burger topped with cheese and a hash brown, 1 piece of chicken, a side (gravy ) large signature fries an... See more

Rated 2 out of 5 stars

After being in hospitial & respite. On crutches ,it was a struggle. Was looking forward ,to something the taste buds wanted. The floor ,is an accident waiting to. Floor as raining , no caut... See more

Rated 1 out of 5 stars

If you ever want to go to KFC in Northern Ireland do not go to Magherafelt!! The way the staff interact with customers is absolutely appalling, even with children in the car. I will say the young staf... See more

Rated 1 out of 5 stars

KFC WELLINGBOROUGH delivery yesterday 22/2/2025. Absolutely disgusting, food arrived cold had to re heat in the microwave delivery driver decided to travel Up the A45 rather than towards my property.... See more

Rated 1 out of 5 stars

My recent experience at KFC was very disappointing. When I went inside to order, a Mexican girl with short hair took my order, and she was extremely rude and disrespectful the entire time. She didn’t... See more

Rated 1 out of 5 stars

They just reduced the size of the boneless mini filets the are easily under half of the size they where a few week back again srinkflation… honestly if you knew how much I spent at kfc it would be rid... See more

Rated 1 out of 5 stars

Went to KFC Northumberland Street, Newcastle. Ordered 8 pieces of chicken, only got 5, they forgot 1/ 2 drinks, gravy was leaking, chips were cold, the 1 drink we got looked disgusting like there was... See more

Rated 1 out of 5 stars

Kfc on 5109 walzen they are all very rude they don't attend customers right I standed in line over 20 minutes they are just laughing and joking with each other. And the place really smells very ba... See more

Rated 2 out of 5 stars

It's been awhile so tonight we got a family meal which included dark meat, mashed potatoes/gravy, corn & biscuits. The only enjoyable part was the corn & the biscuits. The rest was amazingly horribl... See more

Rated 2 out of 5 stars

I order for a KFC Gold Edition Tandoori Chicken Burger with fries, the picture shown on the advertisement is completely reverse to the poor Quality served, 1. Chicken quantity was very average &... See more

Rated 5 out of 5 stars

I’ve always love kfc chicken, I frequently visit the East Main location in Rock Hill, sc and they never disappoint. I’ve had some bad experiences with fast food but never kfc especially this location.... See more

Rated 1 out of 5 stars

Most over priced, over rated, under staffed, uneducated, takeaway I have EVER dealt with. To adequately feed a family of 4 to cost over £50 for delivery is disgusting when your staff NEVER get the or... See more

Rated 1 out of 5 stars

We just went to KFC in Tucker Ga and it was horrible. There were 3 girls in the back prepping Taco Bell orders for the drive thru and no one at the register for 10 mins. It looks as if the Mgr was sta... See more


Company details

  1. Restaurant
  2. Food Products Supplier
  3. Take Away Service

Information provided by various external sources

KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy™, Grilled Chicken™ and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)


Contact info

2.5

Poor

TrustScore 2.5 out of 5

6K reviews

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Rated 2 out of 5 stars

The chicken was over cooked and dry and…

The chicken was over cooked and dry and tough like it had been sitting there for severals hours. The mashed potatoes had no flavor and the gravy was the worst I have ever had. I will never go there again for sure was disgusting. I got a bucket of chicken, 2 large mashed potatoes and gravy and I was suppose to get 4 rolls. She forgot to give me my rolls. Worst for the money.!!! And she told me to pull over and shed bring it to me and I said how long I have popcicles in back and she threw the bag at me.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

I do not write bad reviews but i had my…

I do not write bad reviews but i had my husband pick up a meal at Scottsburg IN. KFC with Original chicken, fries, biscuits and nuggets. The chicken was so tough and old it was inedible, the nuggets and fries were old, greasy and cold but edible, the biscuits where old and hard. I just had surgery so didn’t have my husband leave again to return but it’s hard to pay for something that is inedible!

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

do not eat at the KFC on State Park…

do not eat at the KFC on State Park Road terrible customer service.. The food is always wrong and even when they give you the wrong food and you Take the entire meal back and asked for them to fix it. They would not!! completely unacceptable.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

This KFC location (3770 William Penn…

This KFC location (3770 William Penn Hwy) is consistently the worst. They never get an order right, they're always out of stock, and you rarely leave with everything you paid for.
Today, Feb 8, 2026, was the final straw. I ordered the $20 Super Bowl wing deal plus other items via the KFC App, totaling over $55. After waiting the 30 minutes the app required for my order to show as 'Ready,' I drove to the store only to be told they didn't have the wings. They offered nuggets or tenders instead, but if I wanted those, I would have gone to McDonald’s.
When I expressed my frustration—since I had already paid, waited, and driven there—the clerk became rude and argumentative. Worse, they refused to issue a refund in-store, claiming that because it was an 'online order,' I had to do it myself. However, the app has no clear way to initiate a refund for an unfulfilled order. They finally gave me a corporate number, and now I’m told I have to wait several days to get my money back.
This store has zero control over their own digital ordering system and even less respect for their customers. My money is essentially being held 'hostage' while my family's Super Bowl plans are ruined. If you’re on a budget like me, stay away—this franchise will take your money, waste your time, and offer nothing but attitude in return. 2/10.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Cold and Unfresh Food – Very Disappointing Experience

Day before yesterday i placed an order at the larkana branch but received my order cold and unfresh. Fries were soggy zingers were smelt chicken tasted stale. Completely ruined the experience. Not worth the money this time. I ordered KFC expecting hot and fresh food, but unfortunately the food arrived cold and unfresh. The chicken had no crispiness and the fries were limp. Very disappointing service.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

The single most user unfriendly website…

The single most user unfriendly website I have ever used. The phone app doesn't process payments and the website has no slide on the sides forcing the used to manually scroll through to get to the desired function. It would have been quick for me to drive to the next town and order over the counter. It's almost like the website was programed by a junior highschool work experience student who has never designed a website before. Completely unfit for purpose.

February 8, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a bucket for a movie night…

I ordered a bucket for a movie night with friends. The app showed 30 minutes, but the driver arrived after an hour and a half. The chicken strips were lukewarm and rubbery. To make it worse, they forgot the garlic dip I paid extra for. Two stars only because the driver apologized, but I won't order from this branch again

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Muslim staff no bacon

Went to kfc Hume highway liverpool on Sunday was told no bacon ... didn't think anything then I mentioned to a friend who advised that his don went Sunday night and ordered bacon cheese on his burger and got it ... I started thinking well it was a Muslim employee and that's the only reason I didn't get bacon ........ this is disgusting if can do the job dont eirk there ... I no longer go kfc... I sent complaint but like usual no reply.
Go red roster their food so much better

February 1, 2026
Unprompted review

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