LaserPecker Reviews 1,184

Lin was the most kind and compassionate service person I have EVER dealt with! Waving the 5% restock fee and issuing call tags to decrease my shipping charges after my wife died ( and unexpected)w... See more

Received my order in good time despite its being one of their busy times, during black Friday event. Was missing the Bluetooth adaptor that's was meant to be included, but a few emails later with Em... See more

Lin provided quick solutions and support throughout the diagnosis process. In the end it was faulty hardware which I replaced and everything worked after. She also sent a gift to help with the cost be... See more

I lost my “Hardware Key” and couldn’t use my LP5 without it. Not sure why the added this key, but anyway, it’s required. I contacted LaserPecker Customer Support and Shirren responded immediate... See more

I had preorder questions. I was called back and the customer service representative was very courteous and answered my questions. I then proceeded to place my order which has been shipped. I am now... See more

Excellent service! Ella addressed my specific question, checked my answers with photos to ensure she wasn't wrong, and then provided precise information. The issue was figuring out which safety goggle... See more

On receipt of my Laser Pecker LP2Plus, I was unable to have it engrave properly. Through a few interactions with Lin at the Help Desk, he was able to diagnose the issue and help me correct the settin... See more

My experience with laser pecker staff so far has been exceptional. When I had questions about my order they were very quick when replying and answered all my questions. The LX2 is without doubt the be... See more

After an update, my Laserpecker LP5 broke down. The Laserpecker support team confirmed the issue after several tests and asked me to return the device for repair or replacement. A special thanks to K... See more

This little device is really easy to set up and operate. 100mm limitation, but most jobs are within that scope, and larger jobs can be done in parts thanks to the alignment preview. My only gripe is... See more

Ella answered all emails quickly and eith care and attention. Nothing seemed too much. Even when I misunderstood the products arriving, I thought I had received everything, she explained what was ha... See more

I can’t say enough about how incredible LaserPecker is! Their customer support is truly outstanding. Any time I’ve reached out, I’ve received a response within a day or two, and this experience was no... See more

Placing an order in the holidays will always present challenges due to the high amount of work. But after placing my order, I was experiencing some delays. Having contacted customer service about this... See more

I am impressed by the build quality of the LP5 and its accessories. And I say that as an old school mechanical engineer. I suffered a false start, with a small but crucial omission from the packing... See more

Gloria analyzed the problem very carefully and came up with a solution that worked perfectly. This was a complicated problem caused by incompatibility between the latest Firmware/Software and an early... See more

Had some top notch support from Gloria from laserpecker.Went through emails and things she wanted me to try to determine my problem with the laser.All went 100% smooth she explained everything.In the... See more

I’m having a hard time getting mine up and running. The instruction manual is very generic. The instructions aren’t specific to my machine and make it unclear. I’m pretty tech savvy and mechanical... See more

Customer Support was extremely quick responding and helpful. Gloria helped me through a software/new part issue that took almost 2 weeks. She kept asking where things were at and not relenting until m... See more

Helped me with correcting my laser head replacement came quickly. The only issue is I prefer one on one communication directly speaking to somebody not an AI but an actual physical person. The proces... See more

I ordered a dongle to use my LP2 with design space on my pc. 8 days after ordering and paying for it I had still not received it - E-mail to Laserpecker service desk - NO response after 2 days. Ord... See more

I love the laser pecker when it works - but there is a serious slide extension issue that I have been fighting since I received the laser. Laserpecker is trying to help, and even replaced the slide -... See more

Lin was very helpful and went above and beyond what was required to fix my problem. The only reason I gave 4 instead of 5 stars is due to the long response time. Because customer service is based in C... See more

I recently purchased the new LaserPecker LX2. Before the launch, I placed a deposit that entitled me to a discount on the launch price. However, when I completed my purchase, the discount wasn’t a... See more

We are a small men's shed that have been using our LP2 with great results. We need assistance in changing our account details and were quickly and professionally assisted by LIN in achieving the resu... See more

Never used one of these before, but it has so far done exactly what I want. Tripod is a little dubious - not quite so easy to get it stable at the correct height, but with persistence I have managed t... See more

I ordered the Laserpecker LP4 (super bundle) in March 2025. Initially the protective cover couldn't be installed properly. Their customer service representative LIN shipped a new one to me. LIN also... See more

First of all, I love the product! I purchased the LaserPecker 1 Pro after reading and watching several reviews. I wanted an affordable, entry-level, laser engraver to mark my woodworking projects and... See more

So far, we haven't been able to use your machine for our needs. I, Eduardo Rosenfrie, was hospitalized for 8 weeks due to an infection on my right leg. I came back from the Rehab center on 12/21/202... See more

Bought a laser pecker 4, after seeing an Ad showing it turned to the side engraving larger glasses upright. The rotary wouldn't turn until the firmware update was completed, but once completed, the la... See more

Recently I bought and tested a Lasepecker LP5. I was surprised about the delivery speed, and the quality of the product. Hardware and software works really fine. Perfect choice. During accessing su... See more

By far the best support I have ever experienced as a customer! Emily's response was quick, extremely friendly, and so constructive! I ordered the LP5 with a few extras. I accidentally ordered one ext... See more

Working with Camille was great! She was very responsive and helpful with all of our questions. The only thing I would say generally is that the shipping cost is quite high and if there was an op... See more

I had ordered the LP5 and they apparently found problem with the conical safety cover so they reached out to me ( pretty sure to everybody that purchased one) to let me know about it and made it possi... See more

I’d like to sincerely thank the LaserPecker team for their outstanding customer service and support. Thanks to Kita’s kind assistance and quick communication, my faulty laser block was replaced with... See more

I had a weird problem with my laser where the preview and piece on my computer screen had to be tweaked oddly in order for it to laser correctly. After sending in pictures describing the issue, they v... See more

I contacted Laserpecker for assistance regarding the replacement of a part that unfortunately had been the victim of theft during my recent house move. LIN answered my message and I was blown... See more

This company has been a dream to order from, and would have no hesitation in recommending them. I actually ordered the wrong item, and a customer representative (LIN) actually cold emailed me to... See more

LaserPecker, in this case Gloria, answered my questions always within 24 hours, very often even faster. She guided me very well through the return- and refund-process (one item was ordered wrong - my... See more

My LP1 Pro worked well, but after about a year, it started having issues. It would barely show the preview bright rectangle, and more importantly, it couldn't engrave at all. The engraving process... See more

Had a problem with LaserPecker LP2, Raised a support ticket got a prompt reply. Received a replacement unit after NY. Shout out to Ella who kept me informed of progress and resolved the issue with... See more

I encountered a problem with my laserpecker 5 the blue preveiw window disappeared and had no laser. I contacted customer support and was helped by a great person named Shirren. She guided me throug... See more