Lassonliving Reviews 110

The outside light fitting I ordered seems ok and works but the wiring is somewhat lightweight and flimsy for a fitting that is to be used outside - I guess time will tell? My main complaint of this co... See more

I was a bit unsure after reading mixed reviews, but I’m glad I gave it a try. The lamps are high quality and fit perfectly in my interior. I accidentally broke the glass shade while installing it, con... See more

We’d been searching for a modern pendant for above our dining table. Ordered from Lasson Living and it arrived in just a few days. Solid quality and exactly the atmosphere we were hoping for. Customer... See more

I placed my order before reading the reviews so was understandably concerned about the quality of the lights and, if required, the communication from the support team. Honestly, I couldn’t be happie... See more

Communication was good. It took a little longer because of the holidays, but the lamp arrived well packaged and feels high-quality. You can choose warm, cool or neutral light. The wrong bulb was inclu... See more

I found the company a pleasure to deal with. Several hitches caused by my mistake in ordering + the long distance the lights came from, were dealt with efficiently and courteously (one email even ans... See more

As other have said. Don't buy from Lasson Living. Partial shipped an order. Given the run around about the missing items. Then offered a partial refund. Then delay after delay getting the refund until... See more

I accidentally ordered the wrong voltage, sent them 6 emails before dispatch to change as correct voltage was the same costs (had no option to cancel myself) with zero response and incorrect ones have... See more

The one time I forget to check TP before purchasing from a new brand, lesson learned! The descriptions and images on the website do NOT match the products that arrived very late and badly packaged all... See more

The wall lights we received bore no resemblance to the images and descriptions on the website. The lights were plastic & hideous on arrival. It’s so disappointing but worse still was the awful custome... See more

Ordered lamp way 10 days before Christmas, failed to arrive until after, then product did not fully match description. Expected to make return to China at my own expense before receiving a promised re... See more

AVOID AVOID AVOID As with other reviews, this is a scam website that drop ships poor quality/cheap items from China and does not allow returns. Fake customer service number. Delayed email response... See more

I made a leap of faith with this company, you must appreciate that the light fittings are made in China, therefore the goods do take longer to arrive, and they do arrive. The light fittings are as des... See more

Three weeks after ordering a light, I was contacted informed of a delay and given the option of a refund, which I agreed to. After several emails and phone calls which don't connect, almost three mont... See more

Absolute sham of a company - they need to be reported - they offer money back guarantees and returns on their website, but ignore you if you actually request on. Avoid avoid avoid! They cat even provi... See more

Ordered a ceiling light and it arrived directly from China in very poor packaging and the item itself was tat!! Nothing like the website description and picture! When I contacted customer services the... See more

I ordered the product in early December, by mid December they told me the product was not available and would i like an alternative or a refund. I asked for a refund and 4 weeks later I'm still awaiti... See more

Commiserations to those like me who are only arriving here once having been scammed. Ignore the 5 star reviews. I have been in corresponding with customer service for more than 3 weeks and still no... See more

We ordered 2 wall lights and a ceiling light. They informed us they couldn’t obtain the ceiling light but had sent the wall lights via EVRI. They never refunded us the cost of the ceiling light, despi... See more

My suspicions were raised from the start when, despite the website stating 'in stock in the UK', I received notification from a shipping company in China that my item had been dispatched. When it even... See more

Wish I had read these before ordering. I ordered a light which took weeks to arrive, by which point the electrician had been and gone (installing a light I had to buy off Amazon to arrive in time). Be... See more

The company responds but they are unhelpful. Each person you speak to gives you different advice which makes the resolution outcome longwinded. Also, two of my products are faulty and they don’t want... See more

Cheap quality with lots of plastic parts. Shipped from China with no paperwork. Expensive for what you get- AVOID. This is not a London based family business- all lies. Website with its cosy lifestyle... See more

Ordered two Vintage Amber Glass Ceiling Lights. When they arrived, we discovered there are no brackets to attach them to the ceiling and no assembly instructions. Our electrician confirmed they... See more

This is a scam. Do not order from Lasson Living. This company uses bots to boost their reviews; look at how the positive reviews are from various locations (typically US or Ireland) whilst Lasson Li... See more

Ordered some wall lights, they wasn’t dimmable so couldn’t use them. Was asked if we would accept a percentage of the money back and credit for the store to use rather than refund them as would have c... See more

Please do not deal with this company. Despite the glossy website this company is wholly based in China therefore delivery takes ages. I ordered 2x pendant lights but only 1 arrived. No response from t... See more

I placed an order for a light fitting, which 3 months later still hasn’t arrived. I have sent many emails and they keep saying that they are looking into it. At first they said it had been delivered... See more

I would leave 0 stars if I could , ordered two wall lights, only one arrived weeks late, brackets didn’t fit so couldn’t use it anyway, been waiting on a refund for over a month and they no longer rep... See more

Why didn’t I look at the reviews before I ordered! I’ve had an uneasy feeling about them since just after ordering, something didn’t feel right. My items haven’t arrived, I’ve had two tracking emails... See more

Wish I had read the reviews earlier. Was given the impression that my lamp had shipped but I cannot get information. The tracking site looks very odd. Have requested a refund.

They are based in China. My delivery arrived after Christmas, and when it finally did arrive the lights came with no instructions and bulbs that did not fit into the lampshade. They have no phon... See more

100% scam company. Ordered arrived and in line with their 30 day return policy i asked for a refund as id changed my mind. Ive been told I need to return to China at my own cost which is not men... See more

Disappointing quality and customer service. The lamp I purchased was clearly defective. I shared photos with customer service, but after what they described as a “careful review,” they stated they cou... See more

One of the worst products I have ever bought. The experience was an absolute nightmare from start to finish. I couldn’t get back in touch with the seller after the purchase. Everything arrived at diff... See more

Scam website!!!! Do not order from this website. I wish I should have checked these reviews before I bought something. Your orders directly shipped from China. I ordered 2 products. It took 3... See more

Scam Provide products of poor quality which are not fit for use. State return warehouse address is abroad and attempt to persuade you to have a partial refund. Interesting business model.

Ordered 2 wall lights, it took over 2 weeks for them to arrive because they were shipped from China (not apparent on the website as it’s a UK company). Had found some alternative lights in the meanti... See more

I ordered an outdoor security light. It is very poor quality. The sensor cannot be adjusted it comes on and goes off at random. I will stick to uk companies with a good reputation in future

Advertised aluminium outdoor light. Sent me plastic one, very poor quality I would not trust it to be hooked up to electrics! I have had 3 emails back and forth so far trying to argue not refunding me... See more

SCAM WEBSITE - AVOID Ordered a £50 outdoor light which looked good quality on the photos. Plastic rubbish arrived, probably cost £1 to produce. Website states products can be returned but af... See more

Beware of this company!!! The quality of lights delivered is the total opposite of what they display on their website. The website looks quality, the delivered product is cheap tat. The refund... See more