Lights.co.uk Reviews 16,295

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the extensive selection of lighting products available, making it a convenient one-stop shop. The quality of the products is generally considered good, with many noting compliance with EU and UK wiring regulations. Consumers also highlight the efficiency of the company, which is based in Germany. However, some people have reported issues with the delivery service, citing delays and discrepancies between estimated and actual delivery times. A few consumers have also mentioned problems with the order process, particularly regarding returns and incorrect items. Despite these concerns, the service provided is generally well-received.

Based on these reviews

Rated 4 out of 5 stars

They carry a huge range of lighting product selection and is a convenient one-stop-shop. The products are of good quality. Prices are alright taking into account the promotional discounts, a... See more

Rated 4 out of 5 stars

good products. we bought a dimmable led panel for the kitchen and two ceiling lamps with internal dimming controlled by a little remote despite coming from Germany they arrived rely quickly. pr... See more

Rated 5 out of 5 stars

Products delayed due to manufacturer stock issues but was kept well informed with expected delivery date. Only thing I was surprised about.... Ordering from Lights.co.uk was that products were impor... See more

Rated 5 out of 5 stars

This is a really efficient company based in Germany that has a great selection of lights. Prices are not the cheapest but the variety is good. Ordered 2 bedside lamps that had issues, took two further... See more

Rated 1 out of 5 stars

Slow delivery, poor packaging so item arrived not fit for use. Item too big to return by standard postage method but the "arranged" courier hasn't collected it yet for it to processed so I can get a n... See more

Company replied

Rated 5 out of 5 stars

The original lights I ordered were out of stock so I was informed immediately and as no payment had been made I didn't need a refund. The replacement ones I ordered arrived very quickly and look real... See more

Rated 5 out of 5 stars

Great bright light securely packed for delivery. I like the dimensions being on the website so you know what you are getting. Fitting is as easy as it can be - when wiring something over your head a... See more

Rated 5 out of 5 stars

I bought four outdoor wall lights from this company after returning some cheaper ones I bought from another company which didn’t comply with UK electric system. These are good quality. I fitted one... See more

Rated 5 out of 5 stars

Very pleased with the table lamp I purchased, although it was quite along delivery time around 3 weeks. I’d originally seen and admired the lamp in an Indian restaurant in Prague and tracked it down o... See more

Rated 5 out of 5 stars

It is not yet installed, so I cannot comment on its performance. I t did arrive promptly, was well packaged and looks good. The fact that it came from Germany without any customs hassle made we wonder... See more

Rated 5 out of 5 stars

Vast stock list but filters on website make it much easier to refine searches than lots of other websites. Despite UK web address actually comes from EU but that wasn't a problem. Took about 5 working... See more

Rated 5 out of 5 stars

Lindby LED 3 spotlight Joffery white ceiling light. Pleased with the minimal design and level of light for a small kitchen. It was relatively easy to fit with a push in block for the wiring rather th... See more

Rated 3 out of 5 stars

Like others on the review thread, we fell foul of the website claim that everything is deliverable in a couple of days. So we have been waiting now for a couple of weeks. The product ( when we... See more

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Rated 5 out of 5 stars

An excellent STEINEL sensor security light for the back garden. So much better quality than the cheap badly built Chinese made competitors. No doubt the latter are made with child labour too and dread... See more

Rated 1 out of 5 stars

Used as a hoped for great source of identifying Class 2 lights for the UK as its a nightmare to find them. Lights recorded as Class 2 on website, but incorrectly labelled. Have since seen othe... See more

Company replied

Rated 5 out of 5 stars

Bought 6 lights. 5 different size Lindby & one large Arcchio & they are absolutely brilliant. No issues fitting & highly recommend. Did read reviews which were mixed but we cannot fault the lights or... See more

Rated 2 out of 5 stars

Very poor customer service. The lamp I ordered is for a bathroom wall as per advert but on a sticker inside it says only suitable for ceilings! I've had no response yet. Customer service is very slow... See more

Rated 5 out of 5 stars

Good choice of lights on website, with good search filters. Easy to order. Light came fairly quickly but unfortunately not quick enough for scheduled install (my fault) so couldn't use it as had an al... See more

Rated 5 out of 5 stars

Very good quality product which arrived well packaged. Exactly as described on their excellent website, and good value. Very straightforward to install. Nice to be able to change colour temperature. T... See more

Rated 1 out of 5 stars

I ordered the lights on 4th January and the still haven't arrived (expected delivery was 2-5 working days). I have emailed twice both times I have been told they are contacting the delivery compa... See more

Company replied

Rated 1 out of 5 stars

I bought a Lindby ceiling pendant light fitting. Looked as was needed on their website advertisement. Unfortunately, once hung, the light diffused does not look as advertised. There is a huge seam tha... See more

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Rated 3 out of 5 stars

This is our second purchase from this company. The products have been of good quality. The company kept us informed from ordering to delivery. Sadly, this time it is 3 stars due to very poor delivery... See more

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Rated 3 out of 5 stars

we ordered a light to match one we already had. the order was very delayed but the company did keep us in touch with the delay and expected date and gave us the option to cancel and get a refund. Unfo... See more

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Rated 2 out of 5 stars

The delivery… didn’t get round to us on schedule so claimed we weren’t in - this is a lie as my ring camera shows the Amazon delivery chap come 15 mins after they claimed to miss us - they never bothe... See more

Company replied

Rated 1 out of 5 stars

Delivery was slower then originally stated, despite saying in stock and giving a date turns out in stock in a different country and arrived way later then expected. Once received the item wasnt wood a... See more

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Rated 1 out of 5 stars

I had a ceiling fan installed by qualified electrician The fan does not work,so far the after sales has been useless, I am still waiting for an email, with suggestions, to get it working. So far zero... See more

Company replied

Rated 1 out of 5 stars

Still have not received goods, Lights.co.uk but in Germany!! Little or no assistance in helping find my goods purchased. I would stay away from ordering anything from them in future. Going to try and... See more

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Rated 2 out of 5 stars

The lights are fine but annoyingly, they are sold as dimmable. However what it doesn’t mention anywhere is they aren’t compatible with dimmer switches, they do some weird stepped dimming process by tu... See more

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Rated 4 out of 5 stars

Lights are fair value for money, thus they were reasonably priced and look reasonable quality. Despatched and received packaged well and quickly. I would say they are worthwhile considering

Rated 3 out of 5 stars

I’ve given this three stars because, to be fair, the lights themselves are lovely and exactly what I was looking for. However, the experience of actually getting them was a real letdown. It took ab... See more

Company replied

Rated 4 out of 5 stars

Swift action from customer service team when they learnt of issue. Lights were delivered with European plug fitted. 2 UK 3 pin plugs had been included but these were not adaptors. A photograph showe... See more

Rated 3 out of 5 stars

Ordering was easy, however very disappointing to find a part missing and we’ve had to return the light, a little more info on the process would have been helpful, I,e., you return your light and once... See more

Company replied

Rated 1 out of 5 stars

Terrible experience. Purchased a lamp in December, they sent me 2 pieces for 2 different lamps. (That now I have to return). Purchased a different one, and for no reasons they communicated to Royal Ma... See more

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Rated 4 out of 5 stars

Item came a day earlier than promised, so I wasn't home to accept delivery. Item was very well packaged. Slight issue with moving the cable into the ceiling rose as it twisted everything. But manage... See more

Rated 1 out of 5 stars

I placed two orders in early November. One was okay with a slight delay and delivered to my house. The second had long delays - over six weeks. No phone-calls taken. Slow to respond to emails. They re... See more

Company replied

Rated 1 out of 5 stars

The light I received came with a European 2-pin connection, instead of the standard 3-pin connection and an adapter that didn't fit the connection. This was n't clearly advertised or made known when p... See more

Company replied

Rated 1 out of 5 stars

When ordering you are told 2 - 5 days delivery. What you are not told is that the lights come from Germany and this time frame is not feasible. I ordered a light for a birthday present. This compan... See more

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Rated 5 out of 5 stars

ordered 7 round ceiling lights from Light.co.uk reasonable delivery time, as some of the lamps were not in stock, all the lights were very well packed and arrived ok, price was good quality of light v... See more

Rated 3 out of 5 stars

Lights are expensive. Only guaranteed for 2 years and then get passed back to manufacturer. When contacting lights uk one is passed to a call centre who didn’t know anything about my problem. Eventual... See more

Rated 5 out of 5 stars

Purchased a ceiling fan from these guys, it was very easy to fit and the main thing is that it's very quiet and very stylish. For someone that's not the best at DIY it had easy to follow instructio... See more

Rated 1 out of 5 stars

This is third or fourth time I have ordered from this company and I always have the same issue with delivery being quoted as 5 working days but in reality taking many weeks. My latest order just hasn'... See more

Company replied

Rated 1 out of 5 stars

Ended up buying 5 Lindby ceiling lamp Elaina Which costed almost £300. The quality is very bad, and the colour (brass) doesn’t much the description and doesn’t look like in the photos. The colour in... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Lights.co.uk is the leading online destination for lamps and lights in the UK. Explore our extensive product selection of over 50,000 items from more than 400 brands, ensuring you find the perfect lighting solutions. Plus, you can benefit from our free delivery service on orders over £50. For added peace of mind, we offer free returns within 50 days alongside excellent consultation and expert advice. By introducing Lights.co.uk Professional, we cater for the unique needs of our trade customers. Our services encompass professional lighting design and the dedicated attention of our Account Managers. The right lighting is a cornerstone of our daily routines, ensuring comfort and enhancing safety. It shapes ambience and productivity, making a room come alive. We're dedicated to bringing this captivating world of lighting into your home!

50 Days Free Returns

Our hassle-free returns policy

At Lights.co.uk, we offer free returns within 50 days. This gives you the convenience of returning any items you've ordered from us through our dedicated returns portal.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 4 out of 5 stars

The order was delayed by a couple…

The order was delayed by a couple months due to stock problems but communication was always top notch, even after I forgot updating my address after moving while waiting for the package, they were so helpful in locating where the package was left. The product is great, high quality and exactly as pictured.

January 29, 2026
Rated 5 out of 5 stars

Good

Good, efficient service. An excellent light at a good price. Just what I was looking for for my kitchen.

January 30, 2026
Rated 1 out of 5 stars

Still no item has arrived

Still no item has arrived. Yet you take the money

January 26, 2026
Lights.co.uk logo

Reply from Lights.co.uk

Dear Customer,
Thank you for your feedback.
We are so sorry your item has not arrived. Our customer care has already contacted you with the update.
Best regards,
Your Lights Team

Rated 5 out of 5 stars

I already had an idea of what I wanted…

I already had an idea of what I wanted and what I found on lights.co.uk were spot on. I searched a lot of websites and stores. The quality is superior to the high street stores, not made in china. No offence. Delivery was quick and the lights were well protected in transit.

November 22, 2025

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