Lunarcat Company Reviews 82

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service and product quality, highlighting the speed and care taken with packing and shipping. Consumers have also consistently praised the responsiveness and knowledge of the staff, who are helpful and patient. People also value the quick response times and efficient service provided for any queries or problems. Customers highlight that the company goes above and beyond, assisting with customs documentation and helping to figure out the most cost-effective shipping options. Reviewers also appreciate the company's unique options, such as the ability to pick up items in person. Consumers highlight that the company keeps them updated throughout the whole process, providing photos and details.

Based on these reviews

Rated 5 out of 5 stars

Lunar cat delivered my package safely. It is highly recommended! If you need to communicate any worries they're very polite, understanding, and have never come across as uncaring towards their cu... See more

Rated 5 out of 5 stars

I’ve used proxy services before to buy items from Japan (including Buyee) and wasn’t impressed. I recently discovered Lunarcat and I couldn't be happier. They completely exceeded my expectations... See more

Rated 5 out of 5 stars

Lunar Cat helps people buy from Japan. Although there are many proxy services available, Lunar Cat offers unique options that others don't—most notably, the ability to pick up items in person. Addi... See more

Rated 5 out of 5 stars

I bought some items that didn't fit into my luggage and one (model gun) that would have been a hassle to take through customs in a country that wasn't my final destination. It was extremely last minut... See more

Rated 5 out of 5 stars

Had a good experience with lunarcat. Our product was very fragile, more than half of them arrived broken but lunarcat made it right for us and provided us options how to make it right. They're very ea... See more

Company replied

Rated 5 out of 5 stars

Lunarcat is the first proxy service I've ever used, and overall it was an amazing experience. I wanted to purchase merchandise from FINDME STORE's THINKR, but they don’t officially ship overseas.... See more

Rated 5 out of 5 stars

I had a great experience ordering through Lunar Cat. Shipping was quick, everything was packed well, and my order showed up safe and sound. Communication was solid the whole way — they kept me upd... See more

Rated 5 out of 5 stars

Lunar Cat was absolutely a pleasure to work with! I used their services to purchase many items at an event in Korea. They were so friendly, helpful, kind, and patient with me. They were more than will... See more

Rated 5 out of 5 stars

I enlisted Lunar Cat's help for buying items from Korea and shipping them to France. Lunar Cat provided quick, responsive service and was completely open regarding logistics and pricing. The item... See more

Rated 5 out of 5 stars

I was looking for a proxy service that could buy me items in advance for very anticipated items from Pokemon Center, Lunarcat updated me, they got my items within 5 mins. Surprising because items were... See more

Rated 5 out of 5 stars

Bought multiple items from multiple online sites, and had them delivered domestically. Website was easy to navigate and updates were given through email as well. For any queries and problems I had, Lu... See more

Rated 5 out of 5 stars

Needed a service to do some in person shopping in Tokyo. Lunar Cat had a swifty response, their service catered to all my needs while providing full details through out the whole process. Item... See more

Rated 5 out of 5 stars

I was a little skeptical at first to use a newly founded proxy service, but I'm glad I did! They're upfront with their fees, so you wouldn't be surprised with undisclosed fees. Very friendly and commu... See more

Company replied

Rated 5 out of 5 stars

Lunar Cat was reasuring, professional and just had really great customer service. They made the process easy to understand as I'd never used a personal shopper before. They explained the cost upfront... See more

Company replied

Rated 5 out of 5 stars

I had a great experience using Lunarcat, especially with Mercari bid items. I found a figure I wanted, and it wasn't available anywhere else besides the bidding section on Mercari, which Lunarcat he... See more

Rated 5 out of 5 stars

Using lunarcat service was such a pleasant experience for me! They were very on top of everything and made sure to communicate as clear and thorough whenever I had any questions! They are very honest... See more

Rated 5 out of 5 stars

I had a very positive experience with Lunarcat for in person (offline) shopping services in Japan. For me personally, they couldn't find the items I wanted at one store. They were quick to communicate... See more

Rated 5 out of 5 stars

Great in-person shopping service! I was honestly a bit skeptical at first as this was my first time using an in-person shopping service. Lunarcat was quick to reply to messages and provided updates ea... See more

Rated 5 out of 5 stars

I reached out with a unique request that no other proxy shippers would assist with - shipping house plants. Lunar Cat was eager and willing to help me along with this process. They were very prompt wi... See more

Company replied

Rated 5 out of 5 stars

I was looking for in-person shopping options in Japan when I came across Lunarcat on Reddit, despite this being my first time ever using an in-person shopper I decided to trust them. My request was la... See more

Company replied

Rated 5 out of 5 stars

I have purchased many items using Lunarcat, all times shipped nicely and quickly. They are incredibly flexible and will listen to all your questions and concerns and will respond quickly to resolve is... See more

Company replied

Rated 5 out of 5 stars

I discovered Lunarcat Company through an internet thread for proxies. The item(s) I wanted were only available in Japan so I reached out privately to inquire about their services. As having recently... See more

Rated 5 out of 5 stars

10/10. Clear, upfront and honest communication. I found Lunar Cat on reddit and I can definitely say that I 100% recommend them. They answered all of my questions and used wise or PayPal so I felt com... See more

Rated 5 out of 5 stars

LunarCat was an absolute pleasure to work with! They answered all my questions, took the time to work with sellers on offers and communicated very well throughout the entire process. They’ve been such... See more

Rated 5 out of 5 stars

They were able to get my items i wanted really bad that were only sold physically in japan, that other companies quoted me $300+ for, and they came neatly packaged and quickly, thank you so much !!!

Rated 5 out of 5 stars

I’ve had an amazing experience ordering through LunarCat Korea! Their communication was always prompt, clear, and incredibly polite. They updated me every step of the way — payment confirmation, s... See more

Company replied

Rated 5 out of 5 stars

I just recently bought many items from an exclusive anime event in japan and I was able to get all of the items I wanted from the in person shopping service. They were incredibly patient with my reque... See more

Company replied

Rated 5 out of 5 stars

I really appreciate how Lunar Cat was extremely efficient with everything. When I would text them, they would respond as soon as possible. The service in general was quick. I look forward to working w... See more

Rated 5 out of 5 stars

Big thanks for the help with my Japan Yahoo Auction purchase! Gave me solid advice throughout the process, kept me updated every step of the way, and was super responsive to all my questions. Really a... See more

Company replied

Rated 5 out of 5 stars

lunarcat was very helpful and responsive, they helped me ask the seller various questions and the whole process was quick and easy. delivery was quick and package came in good condition would use them... See more

Company replied

Rated 5 out of 5 stars

Great Experience using Lunarcat as my jp proxy!! This was my first time using this proxy, and everything went really smoothly! Communication was fast and clear, and the fees are very reasonable... See more

Rated 5 out of 5 stars

Lunarcat was friendly in chat and helped me order a few plushies at the Good Smile Store popup in Shibuya. I cannot be thankful and grateful enough as it was very difficult to get these plushies unl... See more

Rated 5 out of 5 stars

This sounds silly, but the Cat, has misplaced his favorite toy.... This little Giraffe that makes a little chirping noise. The Cat was - Devastated. We flipped the house upside down.... See more

Rated 5 out of 5 stars

I got multiple orders from various japanese webshops / marketplaces consolidated into one parcel and sent to my country at a very competitve rate. Lunarcat helped me to buy newly listed items... See more

Company replied

Rated 5 out of 5 stars

I had a request for an in-person only item, and Lunarcat helped complete the service! They were super clear on the order details, the item was bought in great time and the item arrived in perfect cond... See more

Rated 5 out of 5 stars

They are Very attentive I had a package that needed special marking and they did it! Got stuck in some customs but they were cleared fast, I would recommend 100%

Rated 5 out of 5 stars

I’ve had a discussion about the item I was particularly interested in. Very patience and was kind enough to keep me updated about from time to time. Best experience I’ve had so far considering it was... See more

Rated 5 out of 5 stars

Amazing customer support For I who is new to all the shipping stuff, They were incredibly patient and very helpful, would recommend them 100% if you have something to forward to your country.

Rated 5 out of 5 stars

LunarCat has been my go-to proxy for all Japanese goods. I’m a doll collector located in the US, with most of my collection coming from Japan, and one of the issues I’ve run into over the years is tha... See more

Company replied

Rated 5 out of 5 stars

Easy to communicate with, very responsive. The end to end process was easy because of the guidance provided by Lunarcat. I was able to get my item shipped from Japan in about a week. Highly recommend!... See more

Rated 5 out of 5 stars

Very friendly seller! Super fast responses every time, and always accommodating! The rates were reasonable, and the shipping was incredibly fast. I couldn't have asked for a better experience. I'll de... See more

Rated 5 out of 5 stars

lunarcat company was very communicative and very professional with my order. It was an event order from Osaka and they were always updating me on the process and answered all my inquiries , being very... See more

Company replied

Rated 5 out of 5 stars

The person who worked with me was extremely helpful and responsive, even doing the extra research for me when they didn’t need to. I highly recommend using this service, you won’t get it anywhere else... See more

Rated 5 out of 5 stars

Absolutely amazing! Lunarcat was quick to respond and purchase on my behalf. My items were promptly shipped and everything was transparent from the fees to shipping dates/options.

Company replied

Rated 5 out of 5 stars

Fantastic communication. Reached out because I wanted to buy something from Mercari shortly before I left Japan. They managed to get it to me very quickly and the communication was amazing. They are a... See more

Rated 5 out of 5 stars

The service was really fast and high quality, and the price was great too. The seller kept me informed throughout the whole process, shared the tracking number, and the communication was absolutely pe... See more

Rated 5 out of 5 stars

Amazing service and knowledge. Prompt and fast and a very nice person. With all the tariff mess going on, they were a godsend. Would definitely use their service again!


Company details

  1. Exporter
  2. Collectibles Store
  3. Import Export Company
  4. Jewelry Buyer
  5. Logistics Service
  6. Shipping Service

Written by the company

Need something from Japan? Is the product sold offline, or does other proxies refuse as 'restricted'? We provide a unique service, assisting customers to purchase basically anything (as long as it can be legally shipped). This includes (1) items from offline stores, anywhere in Japan, (2) Mercari listings, and (3) items of special categories (airsoft guns, toy weapons, furs, swords...) that need precise documentation or permits. We stay involved with responsibility from purchase to parcel delivery. Additionally, we operate in Korea as well, assisting customers looking for online/offline products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

82 reviews

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1-star

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Rated 5 out of 5 stars

They are Very attentive

They are Very attentive

I had a package that needed special marking and they did it! Got stuck in some customs but they were cleared fast, I would recommend 100%

February 10, 2026
Rated 5 out of 5 stars

Lunar cat is the best proxy

Lunar cat delivered my package safely.
It is highly recommended!
If you need to communicate any worries they're very polite, understanding, and have never come across as uncaring towards their customers since they warned me one of the items I wanted was a scam.
Their website also gives you the ability to choose options for transporting your package, letting you feel more secure when it comes to shipping.
10/10 would recommend ❤️❤️

February 10, 2026
Rated 5 out of 5 stars

Completely exceeded my expectations! I highly recommend Lunarcat

I’ve used proxy services before to buy items from Japan (including Buyee) and wasn’t impressed. I recently discovered Lunarcat and I couldn't be happier. They completely exceeded my expectations.

I was impressed right from the start when they quickly answered and followed up on a question before I had even placed an order. The communication felt genuinely personal, not automated, which made a huge difference.

They’re fast to respond, knowledgeable, and take great care with packing — everything was packed safely but also compactly to ensure the best shipping rates. Shipping was quick (to Canada), and they also assisted with proper customs documentation, making the entire process smooth and stress-free.

Lunarcat truly goes above and beyond. This will be my go-to proxy service from now on!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Proxy Service!

Lunarcat is the first proxy service I've ever used, and overall it was an amazing experience. I wanted to purchase merchandise from FINDME STORE's THINKR, but they don’t officially ship overseas.

Their website was easy to use and provided clear information and parcel updates throughout the whole process, which was reassuring as a first-time user. My items arrived safely and were very well packaged.

Definitely would consider using Lunarcat again for future purchases.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Responsive, Extremely customer-oriented!

Lunarcat was truly a godsend for an in-person purchase at an event in Nara that I requested, especially in such short notice. They were affordable, reliable, and responsive, and were very quick to rectify any problems that arose during the purchase process. I would recommend this service wholeheartedly and unreservedly.

January 27, 2026
Rated 5 out of 5 stars

One of my top proxy services

I bought some items that didn't fit into my luggage and one (model gun) that would have been a hassle to take through customs in a country that wasn't my final destination. It was extremely last minute, but lunarcat responded immediately and was able to help me forward my items! They helped me every step of the way and even helped figure out the most cost-effective shipping option. My packages arrived quickly and were packed with so much care. It was really nice being able to not worry about any paperwork. They were super communicative throughout the entire process which I think puts them miles above many other proxies and forwarders. Fees are super reasonable as well. I'll be using lunarcat again in the future :)

January 21, 2026
Rated 5 out of 5 stars

Great Service

Amazing service and knowledge. Prompt and fast and a very nice person. With all the tariff mess going on, they were a godsend. Would definitely use their service again!

January 20, 2026
Rated 5 out of 5 stars

Amazing

They were able to get my items i wanted really bad that were only sold physically in japan, that other companies quoted me $300+ for, and they came neatly packaged and quickly, thank you so much !!!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Proxy Service!

I discovered Lunarcat Company through an internet thread for proxies. The item(s) I wanted were only available in Japan so I reached out privately to inquire about their services. As having recently received my ordered products, I have the following to review: I can 100% guarantee that your order and time will be respected by this company! Their response times are highly commendable and would kindly explain/answer any questions I had. The pricing is affordable (we're in that tariff era) and the process could not have been any easier with their website.

Whether the item(s) are time-limited/sensitive or are in a specific place, this company will do its best to follow through. I am looking forward to using this service again and would highly recommend them to anyone who is seeking a proxy in JP!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Had a good experience with lunarcat

Had a good experience with lunarcat. Our product was very fragile, more than half of them arrived broken but lunarcat made it right for us and provided us options how to make it right. They're very easy to talk to and very understanding. Definitely recommend for any of your Japan needs!

January 13, 2026
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

We sincerely apologize for the damage to your fragile items. It was definitely our mistake for not handling them with sufficient care. We’re glad we were able to resolve the issue to your satisfaction through compensation, and we truly appreciate your understanding throughout the process.

Going forward, we will improve our packing standards for fragile items.
Thank you again for your trust and recommendation.

Rated 5 out of 5 stars

Great service

I was looking for a proxy service that could buy me items in advance for very anticipated items from Pokemon Center, Lunarcat updated me, they got my items within 5 mins. Surprising because items were already out of stock, I'm glad they could buy the items before that! Everything was packed perfectly, would recommand Lunarcat 100%.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Offline Shopping Service

I had a very positive experience with Lunarcat for in person (offline) shopping services in Japan. For me personally, they couldn't find the items I wanted at one store. They were quick to communicate and refunded me the fees, even though they still went and looked for it. I found the items at another store and placed another order with them which went smoothly. They have great friendly customer service so I'll be definitely using their services in the future.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, good communication

Easy to communicate with, very responsive. The end to end process was easy because of the guidance provided by Lunarcat. I was able to get my item shipped from Japan in about a week. Highly recommend!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

This sounds silly

This sounds silly, but the Cat, has misplaced his favorite toy.... This little Giraffe that makes a little chirping noise.

The Cat was - Devastated. We flipped the house upside down. The recovery mission sadly, was unsuccessful.

In the search for a new Giraffe, we could only find them for sale in South Korea. I attempted to order myself and have it shipped to San Diego, but that was a No-Go.

Lunar-Cat stepped in, placed my order and in very short order, we have successfully replaced The Cat's favorite toy! (Plus a back-up!)

I am so stoked she was able to help us. She made every very easy and thing arrived FAST!

Thank you x1 MIIIIILLLLLLLLLLLLION times! We are all so happy!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Using lunarcat service was such a pleasant experience for me! They were very on top of everything and made sure to communicate as clear and thorough whenever I had any questions! They are very honest and had great fee structure! I would use their services again! My package arrived safely and I’m very happy with how everything went

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Quick to solve problems (within minutes!). Very kind and fast to buy the product that was requested: the plush was bought before it ran out (which was a small window of time)

December 1, 2025

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