LUTHER MELBOURNE Reviews 176

Great quality clothing with fine attention to detail and wonderful fit.

Also, the absolute best customer service I've ever seen. Lucy is the GOAT!

Great clothes, fit well. And very smooth delivery and returns process - staff super communicative and helpful.

Fast delivery times, quality products and great customer service!

I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie.

I contacted Luther Melbourne and Lucy responded very quickly, and she happily arranged a free return lable and store credit so we could exchange the item.

On top of this we received a discount code which gave us an extra 10% off!

My daughter loves her clothes, and we are both very happy with the goods and the service we received.

i bought the grey trackies and they’re genuinely the comfiest things i’ve ever worn in my life, so i had to buy the matching hoodie and the shorts too. i actually couldn’t recommend their pieces enough, insane quality!

Lucy was extremely helpful with assisting me with an exchanged. The company really takes care of its customers :) The clothing of this brand is extremely high quality I will be purchasing again!

Absolutely great company. Quality of clothing is amazing. 100% recommend

​I have had an incredibly poor experience with Luther Melbourne. I never received the package I paid for, and the company refuses to take any responsibility.

​Despite contacting them multiple times, they simply shift the blame onto me and expect me to do all the investigation work myself. They never follow up or provide real answers, leaving me frustrated and out of pocket for something I never received.

​It is extremely unprofessional to treat customers this way. I strongly advise everyone to stay away from this business!

Customer service is excellent at Luther. So accomodating and always reply promptly.
And the sweats are such great quality, my kids have multiple coloured sets and we also buy them as gifts and everyone loves them!

They were very helpful when I had a problem with my product. They shipped a replacement out immediately no questions asked. 10/10 service.

The worst customer service. I purchased a third pair of trackies from this brand because I loved their original stock. However, after their restock, they completely changed the style and fit. The new version was much bigger, wider, and far less flattering. It also lost the barrel leg look and became a boring, traditional straight leg style.

At first, I thought it was a manufacturing fault. The company later sent out an email admitting the restock didn’t meet their standards, so I assumed it was a one off issue. I returned the item for an exchange in the same size I had previously purchased without any problems, paying $25 to send it back. Unfortunately, I received the exact same pair again.

By this point, I was extremely frustrated. I had removed the tags only because I was assured I would receive the original version, yet I was sent the same redesigned pair that looks nothing like the original style. It felt like a complete waste of money, particularly as I had purchased two different colours.

When I requested a refund, I was told I would need to send the item back again with the tags attached. This was unreasonable given the product had been updated and changed from its original design without proper notification to customers prior to purchase. In situations like this, ACCC consumer guarantees apply, and I would have expected better understanding of these obligations from a business operating in this space.

Overall, this was the worst customer assistance I’ve experienced. There was no understanding or accountability. I will not be purchasing from them again. Buyer beware, their products have changed.

I want to start with the only positive which is the garments we’ve now received as the exchange are beautiful but to get the exchange within their 30 day policy was an absolute ride of constant emails me having to show them that ACCC’s regulations just so that I could get an exchange for an item that they deemed faulty in writing to me. I still have this email if you need to see it.
You try so hard to support local businesses and then they make it so difficult to exchange an item they deemed faulty by their supplier and was exchanged within their 30day policy.

Then we had to wait weeks for the new items in exchange. It’s a shame, because they’re Melb based and I love that!! But given my experience I’ll never refer anyone to them again.

Great customer service and good help! Product is perfect.

I made an order for some items part of their Black Friday sale. Shortly after receiving confirmation I wanted to order some more things and reached out to the customer service team if they could add an item to the original order to avoid paying shipping twice on two separate orders. I received an email back from a staff member named Lucy who added the extra item to my original order and provided the new invoice. Their service was quick and efficient and a relief for myself as a returning customer. Love the quality of their clothes with the customer service to match!

Great products, ordered the baggy trackies and the fit is perfect, their blank tracksuits are great. Customer service was very helpful and supportive. Overall amazing

Great customer service and fix up after an exchange went wrong but sorted out in the end
Great quality clothing on the smaller size tho so size up
Very quick delivery

Outstanding customer service and flexibility with an item exchange.

Lucy was an absolute pleasure to speak to and assisted me with my queries.

Lucy, part of the customer service team, has amazing service and assisted me with returns, exchanges of size, and refunds, making my experience smooth and seamless. I love the Luther collections' amazing quality goods. Could not recommend it more, just limit the amount you wash dark colours and read the washing care carefully, as I follow the instructions, but my dark colours have faded quite a bit :(. Overall amazing company and even better customer service

I got my order wrong and there communications team on email did extremely well replying very quickly answering my questions and overall making my experience easy and fast!

10/10 service and product. Highly recommend

It fit well and looks good, it’s thick and warm.
The only detrimental problem is the fleece falls out and sticks to all clothing and sheds everywhere.