Marcus Store Reviews 438

I purchased the Harrington Jacket online, but they warned me of the size differences between the US and UK/Europe. So I changed the medium to a large. Unfortunately they did not enlighten me to th... See more

Great product for a very reasonable price. Excellent style & fabric of the jacket I ordered not some cheap unnatural fabric that is illfiting. The fact that it comes from CN could be the tracking is... See more

The Marcus-store customer service is the best I've ever encountered on-line shopping! We ordered a Harry Stone Jacket and received the wrong jacket. After contacting them, David was assigned to our a... See more

I ordered 2 Jackets on December 17 and received them on the 30th. Very quick considering they were coming from overseas. The company kept me updated throughout the shipping process. I did reach out to... See more

Ordered 12/9/2025, supposed to arrive in 2-8 days. Has had my money for 59 days. Package lost, new one sent. Customer service never answered questions. Felt like it was communication with a computer.... See more

Watch out for this scam! This is how they play: the item they send is different and cheap cheap compared to the picture they have on website. Then you will want to refund. They will discourage you by... See more

I ordered two Harry Stone jackets in size “Large” on 29 Mar 25. The jackets were delivered to my doorstep on 8 April 25 in the expected time. One of the jackets was marked “XL” and not a good fit so... See more

My initial order was placed incorrectly. Specifically, there were items that in the order that I did not want to receive or pay for. Ultimately everything was resolved due to the exceptional customer... See more

I ordered a few items several (about three) weeks ago and still have not received them. I was told by David N, (probably a bot) when I complained and got some generic reply. Do NOT do business with... See more

I would never buy from this store. They sent a jacket that was too small. I notified them and they gave me a return request number within the 2 week return period but never sent me a return address. I... See more

I have never ordered from Marcus before and won't hesitate to do so again. The quality and price is terrific but what really puts them over the top is the customer service. I've never seen better! Cou... See more

Can I go lower than 1? Ordered in January 2025 and nearing the end of February 2025 still no ETA or purchase. Horrible customer service. Requested cancellation and refund and denied. Reported as frau... See more

Horrible experience with the store！ I ordered jacket with first showing a price in Cad$, but was charged with the same number but in US$ (~45% higher!). I contacted the store right away to cancel the... See more

Slow delivery of my Harry tone Jacket On arrival it was too big and poor quality, the zipper is junk. Got the return authorization but went to the Post office and found it would cost $37 (fo... See more

I just would like to say the customer response was fast and extremely helpful when ever I had questions. I purchased the Harrington for $74.00, and let me say the quality was great, the stitching was... See more

Just received my jacket from Marcus Store and very pleased with it good quality and fit. So despite many negative comments the only slight downside was the delivery time about 24 days

To any potential Australian customers beware. The pricing all the way through ordering is in Australian dollars. The last click for final checkout amazingly enough goes to American dollars which wou... See more

quick delivery, product as advertised very pleased. A dispute regarding amount billed was taken care of with no stress. Would not hesitate to order again

I still haven't received my order, that I placed almost a month ago. Any response from the Marcus store or their shipping company,Falcon Express, has been from BOT written emails. Terrible customer s... See more

The customer service, coupled with a return policy of just 14 days, is unacceptable. My wife purchased 2 jackets at the end of October for my birthday on November 22. The jackets do not fit, and t... See more

I ordered two jackets (size 2XL) for £62.40, but when they arrived, they were far too small (?mislabelled). Other jackets/clothes I have from other suppliers in size 2XL fit perfectly. Following very... See more

I ordered a jacket on December 14 2025 and I have not received information on the delivery time. I was expecting better service. They charged my bank account immediately though. Update... See more

I purchased a jacket from Marcus Store that was advertised in Canadian dollars, but the price switched to USD at checkout. The tracking link provided initially did not work, and it took several ema... See more

Tracking info after shipping notification was received by me and indicating that falconexpress.org had the parcel has not had an update for ten (10) days. Requests for info to Marcus-store and falcon... See more

Shocking customer service. Jacket arrived and very nice the watch never arrived and the packaging had been tampered with ....I complained and after many weeks they decide I should take it up with t... See more

Ordered a Harry Stone Jacket for a trip, they said 11-day delivery and it has now been 22 and has been in customs in Vancouver for 3 days. I should have done my homework on this company they reply ver... See more

I ordered a jacket ($100) and they sent the wrong size. When I contacted Marcus to advise of the error, they said that I would have to pay the return freight to Europe ($45Canadian). Nothing but terri... See more

I bought two Harry Stone jackets sizes were not right. Took forever to get here. Return policy is pitiful. You would just be better off selling on eBay because you'll never get your money backNever de... See more

I ordered a Harry Stone jacket from them on 9/9 /2025 and when I was sent a tracking email, it didn't work and when resent, still didn't work. Finally the jacket arrived (later than promised), it di... See more

Just received and very perturbed! It's advertized as Harry Stone Jacket made in UK. What a crock. I got scammed because what I received is a no name brand not indicated anywhere where it was made. I h... See more

The order was confirmed with an expected delivery of 4-8 days. There was also a statement that I would be updated every step of the way. Once I was notified it had shipped, I received no updates. T... See more

Received my jackets and a little disappointed that they arrived from China and not the UK but the jackets certainly resemble a Harry Stone original. The tracking of my parcel was not a good experience... See more

I wanted a Katana-styled shirt and these seemed to be the ticket. I bought a 2XL in an abundance of caution as an XL is normally nice and lose! A Hobit couldn’t fit into these shirts and went ab... See more

I had a very good experience with Marcus Store. The website was easy to use and the team was great about checking in to make sure I had selected the right size of jacket. Delivery was speedy. The ja... See more

BEWARE…DONT BUY! Marcus Store is just a Chinese or other East Asia country front. These jackets are not made in the UK nor do they have a US store. Product is shipped via low cost providers from th... See more

The customer service was great. However, the product and the policies are not. The product that arrived from ordering a jacket online did not match the label/graphic of the picture, in which, the word... See more

Company is a scam operator. They send you damaged unwearable cheap goods. You can return but it will cost you more than you paid for goods. Buyer beware!!

Don't use this company! ** Update: As of 9/14, still have not received any discount "code". Received a jacket my wife ordered for me. The jacket was actually very nice. However, I wanted to e... See more

The order process was simple and I was kept informed along the way re:tracking. The product was excellent which is a rarity today with on line shopping. I would recommend Marcus and Co to all b nels... See more

Good marketing, however low quality product line. Sizing completely off. Non existent return policy. Big time buyer beware.

These guys were great to deal with. Highly communicative and always helpful. Love my jacket too, of course, but the customer service sets them apart.

I ordered a product at the beginning of the new year... after multiple emails, I was told it was cancelled by their shipper due to an incorrect address ( complete Lie) I then was told the polic... See more

I ordered a Harry Stone jacket on Oct. 20,2025. On Oct.23 or 24 I went to the site of the company who does there shipping and entered the tracking # to which there was no response. I tried again the n... See more

My husband's jacket came on his Birthday! He loves it and it fits perfectly. We are very happy with the Marcus jacket. David kept me informed through the process.