MGA Reviews 94

This is the worst airline company I have ever used, I don't have the words to describe it!!! They customer service is horrendous, they are evading their legal responsibilities, lying directly to the customer, only after government agencies get involved they actually react and even then not fully and still causing you a headache. How can a company that is is doing such a serious business be so unprofessional I have no clue, never in any European country I have faced such low level of standards is beyond me! Don't even bother contacting them, if there is issue or they are obligated to compensate you contact SGHM - Turkish Directorate General Of Civil Aviation right away, because this company gonna waist your time and lie to your face like some scammer for months on end...

Kid forgot his Iphone 12 mini on the plane and smartphone traveled back to Turkey. Wrote them twice. Never got any feedback from this gang.

Just terrible. The crew was totally unorganized, they seem that they had no clue of what they were doing. The flight was 4 hours late and nobody told us anything. They flight was more than 8 hours long and the infotainment was not working for everybody.

They just cancelled our flight without any reason. 2 weeks before flight. Now we have to pay a lot to book a new flight as prices went up. Just awful! .

Look at the reviews and take note. We thought new company let’s try them and forget the reviews. Got to the airport and a family had missed there AM flight through no fault of their own. They had actually checked in and waiting for a gate number. It didn’t materialize so they went to find out and oh the planes gone. We had booked the night flight. Only 25 people on board so shouldn’t be any delay. Passengers all at the gate by 20:10 ready for 21:00 departure. Still departed almost 1 hour late. Then the cream on the top was the email literally the day after arriving in Turkey. Your return flight due on the 18th Sept has been cancelled and sorry here’s £80 each to get home unless you want to go on the 21st Sept. we are sat in Turkey no stress as we can deal with it but just read the reviews and cheap is not always good. Shocking experience.

Extremely good experience. Never heard of this airline prior to flying home unexpectedly and was quite nervous. Had absolutely nothing to worry about and it was one of our best flying experiences hence why I had to leave a review. Punctual, professional, aircraft was spotless and crew were lovely. Thank you to everyone who works for MGA

In July 2025, during a flight with Mavi Gök Airlines, I encountered a serious problem: my suitcase was damaged — the hard shell was cracked, one wheel was missing, and a new protective cover was scratched.
After filing a Damage Report at the airport, I sent official complaints to the airline via email and through their online form, but to this day I have not received any response or compensation offer.
I find this level of service unacceptable, especially given the official documentation confirming the damage. I hope my review will help other passengers and encourage Mavi Gök Airlines to improve their service quality.

We are now in the Asteria Bloom hotel Side, and I had a trouble that my suitcase didn't arrive same time as me yesterday, it was in Tallinn and came to Antalya airport just today.

The first bad news was from the airlines. I got the contact of the gentleman who filed a report for my luggage at the Antalya airport T2 Lost and Found office, he was very helpful and when he tried to arrange a transfer, the airline deny it and said that it was passenger fault.

The second bad news is that the hotel is full of Anex tour people and they're all useless in helping out, the tour guide herself, first misinformed me during the checkin date that my baggage will arrive to the hotel. And second day, she was met by my girlfriend at the hotel and she snapped at her (I was told she wasn't kind at all, and my gf told me that she looked overall quite annoyed for the situation) that's because perhaps we were not interested in buying a tour from her but we actually had to deal with a real problem instead.

Anyways, now i need to arrange transportation to airport again (while Anex tour cars keep going to the airport and hotel back and forth daily), they have so many transfer cars, so many people all around - with 0 solution.

So I am here with the same clothes for more than 48 hours, second day of my trip is going without my luggage and all belongings, i have to pay extra 140 eur to get to Antalya airport again (i am not going there myself, i prepared a power of attorney which has my passport copy, my signature and a statement that I allow X person to get my luggage)..

So bottom line, all the money, energy, time spent on this surely make me realize that I will never book anything from Anex tour or MGA ever again!

Thanks for not doing anything, it will be remembered!!!!