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Moda di Andrea  Reviews 638

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authenticity of the products they receive. Consumers appreciate the brand's offerings, particularly highlighting the bags and shoes. People are also very satisfied with the shopping experience, noting that their questions and concerns are addressed promptly and efficiently. The delivery service is another aspect that customers frequently commend. Reviewers often mention the fast shipping times, with many receiving their orders within a few days, both within Europe and to the US. The careful packaging and presentation of items also contribute to the positive experiences. The staff is consistently described as providing brilliant service.

Based on these reviews

Rated 5 out of 5 stars

I ordered some louboutins from Moda for my mums 50th birthday. I was skeptical as my order with another company before this had defects so was nervous about buying such a high priced item online. The... See more

Company replied

Rated 5 out of 5 stars

the bag was shipped the next morning after ordering it & it came to me two days later . looks just like photo & beautifully packed . it was the wrong color i needed but i have to send back. their cus... See more

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Rated 5 out of 5 stars

I like the old money style and this online shopping is perfect for this kinda style. I think that shirts and strict trousers looks way better than skinny jeans and some kind of a tshirt with some str... See more

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Rated 5 out of 5 stars

Excellent experience with Moda di Andrea. I ordered two pairs of Loro Piana boots to select one and return the pair that fits less. They sent me authentic high-quality items, delivery was fast and com... See more

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Rated 5 out of 5 stars

Honestly speaking, i loveddddddddd the prices! Amazing deals on the jacquemes! I got the Le grand bambino in light brown and i am veryy very happyyy with my purchase! Alsoooooo, the express delivery w... See more

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Rated 5 out of 5 stars

Super fast transaction, I purchased it at night, validated the next day and then received the item the following day! Very happy and contented. Merci Sam for preparing my order(golden goose).

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Rated 5 out of 5 stars

Quick Reply from messaged sent. Ordered pair of DSquared2 denim shorts. Item as described, well packaged & very quick delivery. Brilliant Service 10/10

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Rated 5 out of 5 stars

I purchased a pair of Lanvin shoes which arrived on time and in good packaging delivered by DHL. I would not hesitate to purchase from this company again.

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Rated 5 out of 5 stars

Absolutely great experience buying from this boutique. Quick delivery from France to uk. Fantastic price for absolutely beautiful Jimmy choo’s! Thank you ☺️

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Rated 5 out of 5 stars

Another repeat purchase of Kate 100s for the wife. Once again a great price, fast delivery and all round excellent service. Thank you.

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Rated 5 out of 5 stars

Moda was truly a blessing. Wonderful service, super fast shipping, and the item was perfect. I'll be shopping here for now on!

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Rated 5 out of 5 stars

Moda di Andrea had the shoes my daughter has been wanting at a wonderful price. Shipping was super fast!

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Rated 5 out of 5 stars

More fabulous, elegant shoes for the wife's 'special' selection. Great price. Fast delivery. All round perfect.

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Rated 5 out of 5 stars

This is the second time I am trying this website in this month and they performed very well! Very fast delivery and correct intact product

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Rated 5 out of 5 stars

I’m satisfied with shopping on the site Moda di Andrea. Christian Louboutin bag was very good. Delivery was fast. Great communication. Recommended.

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Rated 5 out of 5 stars

Great service, very fast delivery(came within 3 days) and order came as described. Will order again. Highly recommended

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Rated 5 out of 5 stars

Just received my package from you. They’re gorgeous! Thank you for the great ease of my shopping experience.

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Rated 5 out of 5 stars

Very good shopping services. I already tried them for a couple of times in a year and they have been always good in terms of shipment and quality of the products.

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Rated 1 out of 5 stars

Ordered/paid for available item, two days later order cancelled/refunded with no explanation Clearly, if you can read in the description area it states cancelled with no explanation. There is no... See more

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Rated 5 out of 5 stars

Ordered two pairs of Louboutins. My items came in perfect condition! Speedy shipping, items were pristine, and packaging was well done. So happy with the service. Plan to shop again soon.

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Rated 1 out of 5 stars

I had a bad experience with Mode di Andrea. I ordered a Loro Piano shirt for $330. The cut was far too large and I already ordered the smallest size. I immediately followed the instructions for a retu... See more

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Rated 3 out of 5 stars

First of the actual item came very speedy and well packaged and the item is stunning. I was concerned to see the soles of the shoes had some indents in them and sent photos of this to customer servic... See more

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Rated 4 out of 5 stars

Delivery was swift. I would have given 5 star but the note I requested to be attached to the delivery was written in ink and on a sheet of paper. I was expecting it to be printed on a card.

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Rated 1 out of 5 stars

I bought a pair of shoes in october 6th. I shipped the shoes back and were delivered on 15 october. Today is 28th october and no refund has been returned.

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Rated 4 out of 5 stars

The packaging was good , and the bill in an envelope was nice touch . The item is good quality . My only complaint is that there was only 1 logo dust bag for my pair of Jimmy Choo boots instead of... See more

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Rated 5 out of 5 stars

Fast shipping and my wife new shoes arrived in excellent condition. Will purchase again

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Rated 5 out of 5 stars

Ease of order..wrapped and presented well...promp delivery...Great service from start to finish ..

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Rated 5 out of 5 stars

Prompt service is excellent. Thank you so much for my McQueen Chelsea Sneakers! 🥰🥰

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Rated 1 out of 5 stars

I strongly advise caution when ordering from Moda di Andrea. I ordered a Philipp Plein jacket in size M but received size L. I immediately contacted customer support and... See more

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Rated 4 out of 5 stars

Item was shipped almost immediately after I placed the order. Got here on time too

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Rated 5 out of 5 stars

I was doubtful about the size, but everything is perfect. Great and quick delivery.I recommend the store.

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Rated 5 out of 5 stars

I'm very happy with my order, the packaging was phenomenal and the shipping was quick.

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Rated 5 out of 5 stars

I was impressed with the fast delivery! 📦 I was not familiar with Moda do Andrea so I was apprehensive at first but it was on overall positive ordering experience.

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Rated 5 out of 5 stars

Very good place to enjoy nice company and a lot of luxury choice based on shoes, bags and clothes, I spent 2 hours in the store talking with a very professional manager which knows the story of every... See more

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Rated 5 out of 5 stars

An amazing experience from start to finish!! Great pricing & SUPER fast delivery with beautiful packaging. I’ll definitely be ordering again.

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Rated 5 out of 5 stars

Thank you so much ,the shirt is incredible So smart .Thank you .Definitely order from you again.

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Rated 5 out of 5 stars

Arrived on time right size well everything about was just excelent

Company replied


Company details

  1. Boutique
  2. Clothing Store
  3. Department Store
  4. Fashion Accessories Store
  5. Handbags Shop
  6. Shoe Store

Written by the company

Découvrez l’univers Moda di Andrea, maison parisienne depuis 1982, et votre destination incontournable pour une sélection exclusive de chaussures, vêtements, sacs et accessoires de luxe à prix irrésistibles. Située au cœur de Paris, notre boutique offre une expérience unique mêlant élégance, expertise et passion pour les grandes maisons. Nous proposons une sélection prestigieuse comprenant les iconiques Louboutin, Golden Goose, Jacquemus, Balenciaga et Prada, ainsi que d’autres créateurs d’exception. Pour rendre le luxe accessible, nous offrons le paiement en plusieurs fois sans frais, afin de vous permettre un shopping serein et flexible. Votre commande est expédiée rapidement et en toute sécurité grâce à notre service DHL Express, assurant une livraison fiable et rapide. Icônes couture, sneakers tendance, sacs signature ou pièces rares : Moda di Andrea vous accompagne pour sublimer votre style avec des créations uniques au meilleur prix. Bienvenue dans l’élégance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

638 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Honestly, such a good experience with Moda Di Andrea. The customer service was excellent, and the shipping was very fast—I received my order within a couple of days. Everything was smooth and hassle-free.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid. Ignored emails, wrong size sent, refund only after Klarna, fee deducted

I strongly advise caution when ordering from Moda di Andrea.

I ordered a Philipp Plein jacket in size M but received size L. I immediately contacted customer support and sent follow-up emails and no response at all. I was ignored for weeks.

The only reason this issue got resolved was because I opened a case with Klarna. Only then did Moda di Andrea reply, claiming they had “not seen my previous emails,” and finally provided a return label.

After returning the jacket, I was refunded, but they still deducted €22 shipping costs, even though the wrong size was sent to me and the entire return was caused by their mistake.

This was a frustrating experience:
• wrong item/size shipped
• customer service ignores emails
• refund only after escalation (Klarna)
• shipping costs deducted despite seller error

I lost trust in this store. I’m posting this review to warn other customers.

UPDATE (in response to the company’s public reply):

Thank you for your response.

For accuracy, I would like to clarify the facts:
1. I contacted you on November 10 immediately after delivery regarding the incorrect size and sent a follow-up message afterwards due to the lack of a clear resolution.
2. The central issue remains that you shipped a different size (L) instead of the ordered size (M) without my prior consent. Any internal “recommendation” does not change the basic requirement that customers receive exactly what was ordered unless an explicit agreement is made in advance.
3. You acknowledge that a relevant message was “not seen”. From the customer’s perspective, this results in uncertainty and the risk of return/exchange deadlines expiring.
4. The Klarna case was opened solely to ensure the matter was handled within a protected framework and to prevent the loss of consumer rights due to delayed or missing communication.

I acknowledge that the refund has now been completed (including the refunded deducted fee). This does not change the reason for the review: the combination of an unauthorized size change and inadequate follow-up communication, with effective action only after escalation via the payment provider.

This review reflects my experience and is intended to inform other customers.

November 5, 2025
Moda di Andrea  logo

Reply from Moda di Andrea

Hello,

We would like to provide factual clarification regarding this situation.

The order was placed and shipped on November 5 via DHL Express, and delivered on November 10. Upon receipt, you contacted us on November 10 to report that the size did not fit and to request an exchange. We replied to your first two messages the same day.

Regarding the size sent: this model runs extremely small, which is consistent feedback from our customers. In order to provide the best possible shopping experience, we therefore shipped a size L instead of the originally ordered M, as this is the size generally recommended for this specific model.

Nevertheless, we fully respected your preference and immediately offered either an exchange or a refund. You then requested a size S.

Unfortunately, this last message was not seen, which we acknowledge as an oversight. However, we would like to clarify that no follow-up was made after your message of November 10—no additional emails, WhatsApp messages, or phone calls—before a case was opened directly with the payment provider.

We receive hundreds of customer messages daily, and this omission was in no way intentional. As soon as the payment provider’s case came to our attention, we replied immediately on December 16, apologizing and sending the return label the same day.

On December 31, you contacted us again, indicating that you had not seen our December 16 message, and confirmed that you would return the jacket.

Upon receipt of the returned item, the refund was processed in accordance with our policy.

Regarding the amount mentioned in your review, €22 was not withheld. The amount initially retained was €15, corresponding to administrative fees related to the payment dispute procedure, not shipping costs. As a gesture of goodwill, this amount has now been fully refunded.

We regret that this experience did not meet your expectations and, of course, respect your decision to shop with other retailers in the future.

Moda di Andrea Team

Rated 5 out of 5 stars

Delivery & Customer service

the bag was shipped the next morning after ordering it & it came to me two days later . looks just like photo & beautifully packed . it was the wrong color i needed but i have to send back. their customer service SUCKS !! giving me a harder time to return the bag when its only a 14 day return policy . i was ahead of it & asked before receiving how can i return & they told me a return slip would be inside that was false , they then asked for my email just for them to tell me to email them & they respond every 2 days . started as a good experience & now it’s ending terribly . truly annoyed overall !

January 10, 2026
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Reply from Moda di Andrea

Hello,

Thank you for your wonderful review. We apologize for the confusion, but we are glad that you are satisfied with it.

Moda

Rated 1 out of 5 stars

Ordered/paid for available item

Ordered/paid for available item, two days later order cancelled/refunded with no explanation

Clearly, if you can read in the description area it states cancelled with no explanation. There is no other place for reason and/or comments. If the item was not in stock I understand and I would not have proceeded with purchase.
Clearly, I reviewed the merchant email before submitting this review and found no information.

January 8, 2026
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Reply from Moda di Andrea

Dear customer,

Please note that we sent you an email yesterday at 9:09 AM, before proceeding with the cancellation, clearly explaining the reasons for this decision.

We kindly invite you to reply directly to that email so we can discuss the situation together and try to find a suitable solution.

Best regards,
Moda

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Authentic. Product in pristine condition

January 5, 2026
Moda di Andrea  logo

Reply from Moda di Andrea

Dear Leslie,

Thank you for your feedback!

We’re glad you’re satisfied.
Moda

Rated 5 out of 5 stars

Moda was truly a blessing

Moda was truly a blessing. Wonderful service, super fast shipping, and the item was perfect. I'll be shopping here for now on!

December 26, 2025
Unprompted review
Moda di Andrea  logo

Reply from Moda di Andrea

Dear Charles,

Thank you for this wonderful comment.
We hope to see you again soon!

Moda

Rated 5 out of 5 stars

Excellent experience with Moda di…

Excellent experience with Moda di Andrea. I ordered two pairs of Loro Piana boots to select one and return the pair that fits less. They sent me authentic high-quality items, delivery was fast and communication was A+. Return was accepted with no hustle and refund was immediate. I’ll definitely visit the site again to order more.

November 29, 2025
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Reply from Moda di Andrea

Dear Customer,

Thank you very much for taking the time to share your experience with Moda di Andrea. We are delighted to hear that you were fully satisfied with the quality and authenticity of the items, as well as with our delivery, communication, and return process.

Customer satisfaction is our top priority, and your feedback truly motivates our team. We look forward to welcoming you again very soon on our website.

Kind regards,
Moda di Andrea Team

Rated 5 out of 5 stars

Great service

Great service. Quick arrival.

December 3, 2025
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Reply from Moda di Andrea

Dear Anne,

Thanks for your amazing feedback :)

Hope to see you soon again !

Moda

Rated 5 out of 5 stars

I'm very happy with my order

I'm very happy with my order, the packaging was phenomenal and the shipping was quick.

December 3, 2025
Unprompted review
Moda di Andrea  logo

Reply from Moda di Andrea

Dear RIV,

Thank you for this wonderful review!

Looking forward to welcoming you back again.
Moda !

Rated 5 out of 5 stars

Very good shopping experience

Very good shopping services. I already tried them for a couple of times in a year and they have been always good in terms of shipment and quality of the products.

November 28, 2025
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Reply from Moda di Andrea

Dear Farnaz,

Thank you for this wonderful review!

It will be a pleasure to welcome you back.
Moda

Rated 4 out of 5 stars

Good

Delivery was swift. I would have given 5 star but the note I requested to be attached to the delivery was written in ink and on a sheet of paper. I was expecting it to be printed on a card.

November 26, 2025
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Reply from Moda di Andrea

Thank you for your feedback!
We're glad the delivery was fast.

We currently don’t provide printed cards, but your comment gives us a great idea to improve our service.

We appreciate your support and hope to earn that 5th star next time.
MODA

Rated 5 out of 5 stars

Very Good Service

Quick Reply from messaged sent. Ordered pair of DSquared2 denim shorts. Item as described, well packaged & very quick delivery. Brilliant Service 10/10

November 19, 2025
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Reply from Moda di Andrea

Dear Christopher,
We deeply thank you for your feedback.
We hope to see you soon :)
Moda Team

Rated 5 out of 5 stars

Great buy!

Just received my package from you. They’re gorgeous! Thank you for the great ease of my shopping experience.

November 13, 2025
Moda di Andrea  logo

Reply from Moda di Andrea

Dear Dolly,
We deeply thank your for your feedback !
We hope to see you soon :)
Moda Team

Rated 1 out of 5 stars

I bought clothes online and the key to…

I bought clothes online and the key to the original store was fake, or so they told me… beware of scams

November 5, 2025
Unprompted review
Moda di Andrea  logo

Reply from Moda di Andrea

Dear,

Unfortunately, we are unable to identify your order: your name does not appear in our customer database, and no reference or order number was provided with your review.

All our products are new and 100% authentic, sourced exclusively from official suppliers. Our store has been operating since 1982, and we take authenticity and customer satisfaction very seriously.

At this stage, we genuinely do not understand what your review is referring to.

Regards,

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