I ordered some louboutins from Moda for my mums 50th birthday. I was skeptical as my order with another company before this had defects so was nervous about buying such a high priced item online. The... See more
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Découvrez l’univers Moda di Andrea, maison parisienne depuis 1982, et votre destination incontournable pour une sélection exclusive de chaussures, vêtements, sacs et accessoires de luxe à prix irrésistibles. Située au cœur de Paris, notre boutique offre une expérience unique mêlant élégance, expertise et passion pour les grandes maisons. Nous proposons une sélection prestigieuse comprenant les iconiques Louboutin, Golden Goose, Jacquemus, Balenciaga et Prada, ainsi que d’autres créateurs d’exception. Pour rendre le luxe accessible, nous offrons le paiement en plusieurs fois sans frais, afin de vous permettre un shopping serein et flexible. Votre commande est expédiée rapidement et en toute sécurité grâce à notre service DHL Express, assurant une livraison fiable et rapide. Icônes couture, sneakers tendance, sacs signature ou pièces rares : Moda di Andrea vous accompagne pour sublimer votre style avec des créations uniques au meilleur prix. Bienvenue dans l’élégance.
79 RUE DE LA VICTOIRE, 75009, PARIS 9, France
Replied to 100% of negative reviews
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Honestly, such a good experience with Moda Di Andrea. The customer service was excellent, and the shipping was very fast—I received my order within a couple of days. Everything was smooth and hassle-free.
I strongly advise caution when ordering from Moda di Andrea.
I ordered a Philipp Plein jacket in size M but received size L. I immediately contacted customer support and sent follow-up emails and no response at all. I was ignored for weeks.
The only reason this issue got resolved was because I opened a case with Klarna. Only then did Moda di Andrea reply, claiming they had “not seen my previous emails,” and finally provided a return label.
After returning the jacket, I was refunded, but they still deducted €22 shipping costs, even though the wrong size was sent to me and the entire return was caused by their mistake.
This was a frustrating experience:
• wrong item/size shipped
• customer service ignores emails
• refund only after escalation (Klarna)
• shipping costs deducted despite seller error
I lost trust in this store. I’m posting this review to warn other customers.
UPDATE (in response to the company’s public reply):
Thank you for your response.
For accuracy, I would like to clarify the facts:
1. I contacted you on November 10 immediately after delivery regarding the incorrect size and sent a follow-up message afterwards due to the lack of a clear resolution.
2. The central issue remains that you shipped a different size (L) instead of the ordered size (M) without my prior consent. Any internal “recommendation” does not change the basic requirement that customers receive exactly what was ordered unless an explicit agreement is made in advance.
3. You acknowledge that a relevant message was “not seen”. From the customer’s perspective, this results in uncertainty and the risk of return/exchange deadlines expiring.
4. The Klarna case was opened solely to ensure the matter was handled within a protected framework and to prevent the loss of consumer rights due to delayed or missing communication.
I acknowledge that the refund has now been completed (including the refunded deducted fee). This does not change the reason for the review: the combination of an unauthorized size change and inadequate follow-up communication, with effective action only after escalation via the payment provider.
This review reflects my experience and is intended to inform other customers.

Reply from Moda di Andrea

Reply from Moda di Andrea
the bag was shipped the next morning after ordering it & it came to me two days later . looks just like photo & beautifully packed . it was the wrong color i needed but i have to send back. their customer service SUCKS !! giving me a harder time to return the bag when its only a 14 day return policy . i was ahead of it & asked before receiving how can i return & they told me a return slip would be inside that was false , they then asked for my email just for them to tell me to email them & they respond every 2 days . started as a good experience & now it’s ending terribly . truly annoyed overall !

Reply from Moda di Andrea
Ordered/paid for available item, two days later order cancelled/refunded with no explanation
Clearly, if you can read in the description area it states cancelled with no explanation. There is no other place for reason and/or comments. If the item was not in stock I understand and I would not have proceeded with purchase.
Clearly, I reviewed the merchant email before submitting this review and found no information.

Reply from Moda di Andrea

Reply from Moda di Andrea
Moda was truly a blessing. Wonderful service, super fast shipping, and the item was perfect. I'll be shopping here for now on!

Reply from Moda di Andrea
Excellent experience with Moda di Andrea. I ordered two pairs of Loro Piana boots to select one and return the pair that fits less. They sent me authentic high-quality items, delivery was fast and communication was A+. Return was accepted with no hustle and refund was immediate. I’ll definitely visit the site again to order more.

Reply from Moda di Andrea
I'm very happy with my order, the packaging was phenomenal and the shipping was quick.

Reply from Moda di Andrea
Very good shopping services. I already tried them for a couple of times in a year and they have been always good in terms of shipment and quality of the products.

Reply from Moda di Andrea
Delivery was swift. I would have given 5 star but the note I requested to be attached to the delivery was written in ink and on a sheet of paper. I was expecting it to be printed on a card.

Reply from Moda di Andrea
Quick Reply from messaged sent. Ordered pair of DSquared2 denim shorts. Item as described, well packaged & very quick delivery. Brilliant Service 10/10

Reply from Moda di Andrea
Just received my package from you. They’re gorgeous! Thank you for the great ease of my shopping experience.

Reply from Moda di Andrea
I bought clothes online and the key to the original store was fake, or so they told me… beware of scams

Reply from Moda di Andrea
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