BAD SERVICE. After telling them i will come outside they told me ''come down'' through the phone device. The other guy dropped my package (so the package is broken). Then I had to take my receipt from... See more
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Merged
The experience depends on the driver that you get. My driver was helpful in loading and unloading stuff. He arrived on time. To get the lowest price, you should minimize the time used by having... See more
Company replied
Verified
Overall good experience. Mobile app has no comment field for the whole journey which is editable by the user, while their FAQ tells to use that field in some cases. I used comment fields for specific... See more
Company replied
Booked a car, was charged (reserved amount) and the next day when it was scheduled, they just canceled. No compensation, no discount, no solution, absolutely nothing. Just that “until the car comes,... See more
Company replied
Company details
Written by the company
Mover er en dansk virksomhed, der leverer software- og logistikløsninger, som reducerer spild og gør folks liv lettere. Vores teknologi og driftsmodel skaber reel forandring i en branche, der er afgørende for den globale økonomi og har en betydelig indvirkning på miljøet. Vi hjælper flere af Europas førende brands med deres logistik, men håndterer også kurérforsendelser for private. Vi tænker transport i andre baner. Ved at kombinere vores intelligente software, logistikindsigt og datalogi skaber vi en helt ny tilgang til last-mile-logistik.
Contact info
Artillerivej 86, 2 tv., 2300, København S, Denmark
- +4572170700
- [email protected]
- moverlog.com
3.4
Average
539 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BAD SERVICE
BAD SERVICE. After telling them i will come outside they told me ''come down'' through the phone device. The other guy dropped my package (so the package is broken). Then I had to take my receipt from the ground outside because they lost it while bringing my package inside.
January 14, 2026
Unprompted review
Unreliable mess
Absolutely do not recommend due to unreliability.
I booked with Mover to move all my stuff within the Copenhagen area (NV to Vesterbro) and got a cancellation 30 minutes before the latest time they were supposed to arrive. Their excuse was that they had no other drivers for my time, but they said they might have something at 14:00 in the afternoon. I agreed and in the end they also cancelled on me. This all happened on a Friday. In the end, I had to book with another company that was much faster and more reliable.
Consider having an actual confirmation feature and contact person, this booking setup with no confirmation or any information is a terrible business model.
Horrible service - don't waste your time on their unreliability.
July 4, 2025
Unprompted review
Reply from Mover
Hi Victor,
I am truly sorry for the inconvenience you experienced. Last-minute cancellations are never acceptable, and we understand how frustrating this must have been on a moving day.
Your feedback on our booking and confirmation process is valid, and we're actively working on improving reliability and communication to prevent this from happening again.
We appreciate you bringing this to our attention and again apologize for the disruption.
All the best,
Emma - Mover 🚚💨
Booked a car
Booked a car, was charged (reserved amount) and the next day when it was scheduled, they just canceled. No compensation, no discount, no solution, absolutely nothing. Just that “until the car comes, you can never be sure - it’s just a request”. What kind of service is this?
Answer: how would there be an order number since you canceled everything? I called 3x yesterday and got no solution. Is there any right now after sharing my experience on Trustpilot?
June 4, 2025
Unprompted review
Reply from Mover
Dear Martin,
Thanks for taking your time to write this to us. I'm sorry to hear you had a bad experience with us.
For me to investigate the matter and find out what have happened do you have an order number?
Again thanks for letting us know about this and I do hope you will get back to me, so we can investigate the issue properbly and have the possibility to refund you.
Kind Regards
Caroline - Mover 🚚💨
Dear Martin,
I'm asking because I would very much like to investigate what happened yesterday. But if we have made a withdrawn for the trip and not only a reservation you would have a order number and that's why I asked for this. But a profile-id or email for your profile I can also use that.
It was a very busy day yesterday for our dispatchers and I know we had to cancelled some trips during the day, but you should of course get an explanation to why we did.
If you have a profile-id or email I would be happy to look into the case and see if we have made a withdraw or if the money is only reserved and cancelled from our end.
Kind Regards
Caroline - Mover 🚚💨
Didn't show up twice
Didn't show up twice; first with a lame excuse, day after without any reason and left us waiting till 9PM in the evening.
May 24, 2025
Unprompted review
Reply from Mover
Dear Peter,
Thanks for taking your time to write this to us. I'm sorry to hear you had a bad experience with your delivery.
For me to investigate the matter and find the driver you're writing about do you have an order number?
Again thanks for letting us know about this and I do hope you will get back to me, so we can investigate the issue properbly.
Kind Regards
Caroline - Mover 🚚💨
The delivery guy was very bold
Dear Caroline,
I contacten IKEA and they told me that they gave Mover the job to deliver in our home and not in the curbside. At this moment I leave the review at the current state.
Dear Caroline,
Ok, so what you are basically telling us is that we paid IKEA for delivery over the threshold of our front door but IKEA only gave you the order to Mover to deliver to the first threshold of the building? Is that a correct summary?
Dear Caroline,
Thank you for investigating this case. Here is the order number from IKEA: 1515148435. IKEA initially offered us to refund the delivery costs, but after the lie of your delivery person they told us that we get nothing. We do not want our money back. We only want justification. A deal is a deal. Please note: We live in an apartment building, but on the ground floor and we have paid for delivery to the threshold of our front door.
Thank you in Advance. Peter Wekker.
The delivery guy was very bold. Should brought the goods over our front door but put the goods in the street and when we told him that we paid for bringing the goods inside he waved goodbuy with his hands and shouted: “ Call IKEA” and jumped in his van and drove away. We indeed called IKEA and IKEA told us that the driver said that he put the goods inside our house which is a big lie. Do not do business with Mover in the Netherlands.
April 29, 2025
Unprompted review
Reply from Mover
Dear Peter,
Thanks for taking your time to write this to us. I'm sorry to hear you had a bad experience with your delivery from IKEA Netherlands.
For me to investigate the matter and find the driver you're writing about do you have an order number from IKEA?
Again thanks for letting us know about this and I do hope you will get back to me, so we can investigate the issue properbly.
Kind Regards
Caroline - Mover 🚚💨
Reply again:
Dear Peter,
Thank you for your reply. We have found your order and delivery and looked into the matter.
I'm really sorry about how you felt and if there has been any misunderstanding regarding the delivery with IKEA. With your order-id from IKEA it shows it's a one-person delivery which means our drivers are meant to deliver the goods on the curbside and not all the way to the door.
I'm really sorry if there has been a misunderstanding between you and IKEA, but our driver was only delivering to your curbside.
I'm sorry our driver didn't tell you this but just told you to call IKEA.
I really hope this answer helps with the misunderstanding between you and our driver. As this inquiry might be more meant for IKEA is there any chance you possibly could remove this from Mover's Trustpilot and instead report the matter on IKEA Netherlands Trustpilot.
Kind Regards
Caroline - Mover 🚚💨
Reply again:
Hi,
Yes, that is correct. I'm really sorry this have happened.
We only have the order as a delivery to the curbside.
Kind Regards
Caroline - Mover 🚚💨
Verified
The driver was extremely friendly
The driver was extremely friendly. He's really a nice guy.
December 21, 2024
Reply from Mover
Hi Malika,
Thank you so much for the 5 stars 💙! We are happy you experienced a great service from our driver. We are looking forward to be helping you again another time.
Best regards,
Caroline - Mover 🚚💨
Verified
Reply from Mover
Hi Lucas,
Thank you so much for the 5 stars 💙! We are happy you experienced a fast service and are looking forward to be helping you again another time.
Best regards,
Emma - Mover 🚚💨
Verified
it was great!!
Andreea helped us a lot and it was super easy and fast to do everything!
October 1, 2024
Reply from Mover
Dear Lisi,
Thank you so much for the 5 stars 💙
I'm glad to hear you had a great experience using Mover and our driver, Andrea, helped you out smoothly.
All the best,
Caroline - Mover 🚚💨
Verified
Reply from Mover
Dear Moktar,
Thank you so much for the 5 stars 💙
I'm glad to hear you had a great experience using Mover and the driver helped you out.
All the best,
Caroline - Mover
Verified
The company and the driver were fantastic
The company and the driver were on time. Really helpful and easy going.
Items delivered with care.
100% recommended service.
May 15, 2024
Reply from Mover
Dear Pedro,
Thank you so much for the 5 stars 💙
I'm glad to hear you had a great experience using Mover and the driver helped out and were on time so everything went smooth.
All the best,
Caroline - Mover
Verified
Reply from Mover
Dear Akanji,
Thank you so much for the 5 stars 💙 We are happy to hear you had a great experience using Mover and everything went smooth.
All the best,
Caroline - Mover
Verified
Reply from Mover
Hi!
Thank you so much for the 5 stars 💙 We are happy to hear you had a great experience using Mover!
All the best,
Emma - Mover 🚚💨
Verified
Great mover
We had Constantin as our mover. He was just wonderful! Very quick and friendly. Would defiently use your services again.
December 16, 2023
Verified
Big difference in money quoted and charged. Unacceptable!!!
The amount quoted to me at the time of booking the car was DKK 188, however the final amount that was deducted from my account was DKK 439.94, which is 3 times the original amount. Also, I had booked a car as the total weight of my luggage was less than 100kgs, but the driver came in a van. This is unacceptable thus look into this complaint and refund the difference amount.
November 16, 2023
Reply from Mover
Dear Sukumar,
Thank you for reaching out and sharing your concerns. We apologize for any confusion or inconvenience this situation may have caused you.
Upon reviewing your case, we noticed some factors contributing to the discrepancies in the final charge. There might have been an oversight regarding the VAT, which, unfortunately, wasn’t included in the initial price estimation you calculated. We strive to be transparent about such charges, which are available on our booking form on the website.
Additionally, regarding the change from a car to a van, this adjustment was made in response to the size of your luggage, which exceeded our standard vehicle’s capacity (80x80x80 cm). As a result, our team had to adjust the booking to accommodate the size of your luggage safely, but we apologize if this change was not clearly communicated to you.
We understand the importance of having clear and accurate billing, and we apologize if this was not effectively communicated in your case. To resolve this, we invite you to contact our support team at [email protected] and refer to this correspondence, for a review of your charges. We are more than willing to review your charges and look into a possible refund if any misunderstanding occurred.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Best regards,
Anne Sofie from Mover
Verified
Overall good experience
Overall good experience. Mobile app has no comment field for the whole journey which is editable by the user, while their FAQ tells to use that field in some cases. I used comment fields for specific destinations as a workaround.
September 30, 2023
Reply from Mover
Hi there😀,
We're pleased to hear you had a good experience with our service. I'll pass your recommendation on to our internal teams - so hopefully, we can make the experience even better and more transparent.
Have a great day!
Best regards,
Malene, Mover.
Verified
Everything went great
Everything went great. My mover Valentin was extremely friendly and went out of his way to help.
September 1, 2023
Reply from Mover
Hi Fionn,
Thank you for your review of Mover.
I allow myself to pass on the friendly words about Valentin - he will surely be happy to hear that!😊.
Have a nice day.
All the best,
Katrine from Mover
Merged
Great Idea, Poor Execution: A Review of Mover's App Functionality
This company has a unique concept, and I appreciate its existence. If possible, I would prefer to book my "moves" through Mover's call center - then hands down - I would give it a 5-star rating. However, the company operates primarily through its app, which has many useful features but is also quite buggy and unreliable in its core functionality. For example, the driver's location on the map is often incorrect, and it can be challenging to determine their actual whereabouts. Additionally, I encountered a confusing error message while attempting to register an account. After contacting customer support, I learned that I already had an account and needed simply to reset my password.
March 3, 2023
Unprompted review
Merged
Needed a sparepart delivered as quicky…
Needed a sparepart delivered as quicky as possible. we told that it war Urgent and was promissed to be delivered from pick-up to us in 1 hour. Didn`t arrive as promissed, they took another customer first. big loss of production and money.
DO NOT USE THEM
Read what I write. Delivery FROM pick up. ID: IO 4506204324. You picked the sparepart up but insted of driving direct to us you took another customer first so we lost production because of late delivery.
February 21, 2023
Unprompted review
Reply from Mover
Hello Claus,
I am terribly sorry to hear about the inconvenience you have had using our service!
Unfortunately we can't determine which "Claus Kristensen" you represent in our system and the ID you have provided is not existing in our system either, so I can't comment on this particular booking from the information provided. (Are you sure it isn't the Taxi service with a similar sounding name you are having issues with?)
Please reach out to our support team at +45 72 170 700 or [email protected] for urgent assistance or your back.
Please note, that we rarely (never) promise pick-up and delivery within one hour, because it is impossible to predict due to a variety of reasons. This is also stated clearly in our app and on the website.
As mentioned, please reach out to our support staff so we can help you and not the least credit your payment.
Kindly
Katrine from Mover
Merged
Company charges more than initially…
Company charges more than initially specified in the app without even informing or telling you.
After the lift (that cost 462DKK), I have surprisingly received an invoice and got automatically charged 100DKK extra in a separate transaction above the amount that was stated in the app.
Beware of these services and use alternatives if possible.
January 9, 2023
Unprompted review
Merged
The price is SCAM
The price is SCAM! When I booked the trip, it gave me an estimated price, but I ended up paying 300% of that price. It is the worst service ever!!!
July 5, 2022
Unprompted review
Reply from Mover
Dear Martina,
Thank you for your feedback. We are sorry for the experience you have had!
Looking into your trip, we can see that you have paid exactly the estimated amount for the driving including 5 minutes loading and off-loading at each stop (370 DKK).
However, there were additional 75 minutes of loading time that you have also been charged for (545,73 DKK). Likely because of the furniture you were moving.
We have tried to make it as clear as possible when ordering - by web or app - that additional loading time will be charged seperately.
Kindly
Katrine from Mover
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