Rackbeat Reviews 190

Really happy with Rackbeat. They made my business much more efficient and their support is top notch.

Love it. Highly recommend!

Supporten er god, men der er behov for workarounds og der er for mange fejl, så vi har droppet Rackbeat.

Rackbeat has made my day-to-day operations straightforward and has helped make inventory control and management efficient. I am happy with the purchasing and sales order processes we have established with Rackbeat's help, allowing us to focus more on growing our business. We're very pleased, and thank you for your support.

You asked us to write a review, so must accept the criticism that comes. This isn't a direct judgement on Rackbeat itself, but why on earth did Economic shut down a perfectly good, integrated warehouse management module to move over to a completely separate "lager" entity? I can see the benefits for some more advance use, but for a simple company like mine a fully integrated product is better than forcing together separate pieces of software. 2 lots of billing, import of customers etc.. that has different field settings, layouts that don't import from one to the other - and in general integration issues that occur whenever you have separate entities. Surely it was ok to keep Economic's lager module for those who preferred it and offer Rackbeat to those that felt they needed a more dedicated lager solution. To me it just smells of money making opportunity, how to screw more out of the customer who find themselves dependent on Economic. And yes, it is easy to suggest to change over to something else, but we all know the reality is not that easy - and besides, I like Economic as a program, just a shame that it was amputated and an artificial limb put on.

Since e-conomic is shutting down its inventory, parent company Visma suggested a move to Rackbeat. After having had a physical and online shop for 10 years, our "system" has never worked worse than this. Rackbeat itself has many flaws (search function doesn't work, you can not delete invoices from the overview, you can not add description to items if you create them in the invoice delivery pane, invoice background template is not white etc.). But the worst part is that the promised synchronization between Rackbeat and Shopify, which I was guaranteed would work, is full of flaws. Sold out items that were sold years ago suddenly appear online/available in the webshop, even though Rackbeat inventory says 0. And VAT is added to 2nd hand items (which have no VAT on them). Saturday I had to take our webshop OFFLINE for the first time in 10 years (!) since there are so many flaws and we had customers ordering items that haven't been available for years (stock = 0) which is catastrophic for any company. And customer service doesn't get back with solutions/a plan to fix their flaws in the system. I've written several email to the consultant and the support email as well - and I have called them, too. Nothing has been fixed. Besides a bad system, the customer service is horrible, too :-(

Bjarke - One Of Many Cameras

**UPDATE** - after 6 very frustrating days I was today informed that Rackbeat can not provide the service I was promised - integration between e-conomic and Shopify. We have to manually - on all new items added - handle the VAT/no vat manually in Shopify. Before moving from e-conomic to Rackbeat I was told - and assured - several times that this would not be an issue. Rackbeat brags with integration to Shopify on their website, but do not deliver.

I have also been told that Rackbeat does not have the ressources to fix this in the foreseeable future. This is so unacceptable - parent company VISMA pushes the move to a new system (Rackbeat) - and another paid monthly subscription - because they choose to shut down their existing inventory platform (e-conomic). The replacement (Rackbeat) is so much worse and is lacking crucial features. And to say that they don't have the resources to fix the flaws is beyond my comprehension. After all, Visma does the ressources to sponsor a whole Tour-De-France team. Absurd.