Nordgreen Reviews 5,189

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the stylish and beautiful design of the watches, highlighting their clean, modern aesthetic and the quality of the materials used. People find the watches versatile for various occasions, from business to casual wear. The consensus is strong regarding the product and service quality, with reviewers frequently praising the overall value for money. Consumers have reported positive experiences with the service, mentioning frequent updates on their orders and professionalism. However, opinions on the delivery service and order process are mixed, with some experiencing delays and unexpected additional charges, particularly for orders shipped to the US. Despite some issues, many are repeat customers and express their intention to continue ordering, showing a strong affinity for the brand and its products.

Based on these reviews

Rated 4 out of 5 stars

Very stylish, good looking watch/bracelet. It's the size I wanted but as there's little contrast between hand and face colours, sometimes difficult to read in certain light conditions (My own fault,... See more

Rated 4 out of 5 stars

It might not be fair to take away a star for something that is mentioned in the small print T&C’s but the £60 import duty I had to pay via the courier was unexpected. It looks as if many of Nordgre... See more

Rated 4 out of 5 stars

These took a long time to get to me due to import review at the shipping hub. I guess b/c of Tariffs - I got an additional bill from Fed Ex and Homeland Security for additional shipping charges. I l... See more

Rated 4 out of 5 stars

The crown on my 3-year old Nordgreen watch broke while trying to adjust the date. Probably my fault for over tightening it, although I wish there was a design feature to prevent this. I contacted Nord... See more

Rated 5 out of 5 stars

I love this women's Anika 32 mm with gold mesh bracelet. It can be worn for business, casual or formal. The white face is gently illuminating under the glass and the gold hands are perfectly balance... See more

Rated 5 out of 5 stars

Everything went as expected. I live in Greece and chose the fast shipping option, so the order arrived in just 1 business day, right on time. The Nordgreen watch offers great value for money: cle... See more

Rated 5 out of 5 stars

Great customer service! Helped with tariff charges we were not expecting. Such a good experience working with Nordgreen. Will continue to order from them. I love their watches!

Rated 5 out of 5 stars

It was the second time I had ordered a second watch from you. Not only did it live up to my expectations but it also exceeded them. Frequent updates for my order, premium quality, great standards, pro... See more

Rated 5 out of 5 stars

It all started with looking for a well designed analog watch that doesn't cost a fortune. Found Nordgreen and quickly fell for the aesthetics. Beautiful brand and web experience, easy to buy and very... See more

Rated 5 out of 5 stars

The brushed finish on the casing and the flat glass give the Philosopher models extremely clean, modern and sharp aesthetic. While there are many watches with clean looks nowadays, the recessed d... See more

Rated 5 out of 5 stars

I absolutely love my watch and the ability to change the straps to match my outfits. My watch started stopping and starting. I had the watch for quite a while so the warranty was up. After replacing... See more

Rated 5 out of 5 stars

Great Design, good choices and options, wonderful neat packaging and extremely prompt , secure delivery- the watch not only looks good it’s easy to adjust and keeps perfect time. It’s my 2nd purchase... See more

Rated 5 out of 5 stars

I have already purchased two items from Nordgreen. A Philosopher a year ago and now a Guardian. Both are very beautiful. Their quality is first class. I love the clean, minimalist design. I recommend... See more

Rated 1 out of 5 stars

Unfortunately the watch did not work when delivered. Company sent mailing label to return it but it didn’t have enough postage to cover the cost of returning it despite the fact that I used the same... See more

Company replied

Rated 5 out of 5 stars

Frist of all I liked the wat het. Seen it at a local juwelry, where it was highly overpriced ( over 600 euros). I then went shopping on the internet, where I ended @ nordgreen.com Made the order a... See more

Rated 5 out of 5 stars

I have a Nordgreen watch which is very stylish and looks great. When I ordered a new strap recently there was a difficulty with delivery . I contacted customer service who replied very quickly. They l... See more

Rated 5 out of 5 stars

I've actually owned the Native watch for 2+ years now, and only recently purchased a new strap since the original was getting frayed. Great quality all-around. I've received numerous compliments on th... See more

Rated 4 out of 5 stars

The heavy weight of the fabric is fantastic quality. I asked customer services for information on sizing and did not get helpful information on this, which delayed making a decision for about a ye... See more

Rated 5 out of 5 stars

It's a beautiful watch with simple, clean style. Sharp but not too sharp where it could come off as standoffish. Comfortable to wear. Time will tell if it lasts. Personable, clear, and attentive custo... See more

Rated 1 out of 5 stars

Order being shipped to US got stuck en route due to customs issues. Hasn’t been dealt with yet for over a week. I still haven’t received my order and can’t cancel it. This was not clear as an expectat... See more

Company replied

Rated 1 out of 5 stars

I never received the item despite ordering it a month ago. It sounds like it got stuck in customs on its way here (I live in CA). I have been in contact with the company and they have confirmed that... See more

Rated 3 out of 5 stars

About Philosopher, 36 mm: the watch works, as for now after 1 week good, but: the nit strap has small screws which hurt my wrist. I got one message where I was offered a mesh strap. Have sent 3 emails... See more

Company replied

Rated 1 out of 5 stars

Abysmal customer service communication that failed on nearly every level. Nearly an added week of UPS warnings and threats about "Watch Sheet or be held at Customs" -- to which Nordgreen was incredibl... See more

Company replied

Rated 1 out of 5 stars

I have been given a guardian watch by a friend. Purchased from an independent retailer. Unfortunately I am unable to wear it as the strap is to small and extension we’re not included. I contacted the... See more

Company replied

Rated 1 out of 5 stars

My watch is currently in the Memphis hun of FedEx and has been there since Sept 26 held up for some undisclosed custom issue , FedEx is look into it but is not sure why, I don’t know if they reache... See more

Company replied

Rated 1 out of 5 stars

Unfortunately the guardian watch built to last 100 years broke after 4 years. The face inside the watch started rotating. I sent it in to the repair shop and the watch got stolen. They offered me a la... See more

Company replied

Rated 4 out of 5 stars

Everything fine but why not compose watch and watchband myself? Impossible to understand. Had to buy an extra watchband so I could have the colour combination I wanted. Black Friday discount melted aw... See more

Rated 4 out of 5 stars

My Nordgreen watch which I liked very much, had the stem fall out as I was changing the time for daylight savings time. After quite a few emails and photos, Nordgreen okayed replacement of the watch... See more

Rated 1 out of 5 stars

I ordered a watch, which broke within the first 6 months of usage. After 4 months of forth and back, I got a replacement. But 3 months later, the watch had the same error/fault as the last one: the c... See more

Company replied

Rated 5 out of 5 stars

Got my first watch from Nordgreen 4 years ago, which I lost earlier this year. I couldn’t even think of getting a different watch from the one I had worn everyday since I received it! The support team... See more

Rated 5 out of 5 stars

This is my second order. Nordgreen gave me not only the fast but the most reliable online experience. Didnt feel any doubt since I getting all the updates from the time I placed the order. I have one... See more

Rated 4 out of 5 stars

Concidering Nordgreen being a Danish company I find it very strange that you no longer offer prizing in SEK as you have a couple years ago. It is a bit irritating that you stopped this part of service... See more

Rated 1 out of 5 stars

I ordered a uni-sex watch, which was pictured on the website as fitting both men and women, but the band was so short it would never fit a man. Nordgreen would not replace the band without my paying a... See more

Company replied

Rated 5 out of 5 stars

First and most importantly for me, this is actual hypoallergenic. I get immediate reactions to nickel, and I’ve been wearing this watch for over a week without issue. It arrived on time and quickl... See more

Rated 5 out of 5 stars

I requested a spare link for my 3-Link strap after having lost the original spare that comes with the strap. They unfortunately couldn’t accommodate this request, but that was honestly expected. They... See more

Rated 2 out of 5 stars

Loved the look of the watch and got a few compliments almost immediately. The only issue was that the watch was supposed to be water resistant which ended up not being the case. I wore it just one tim... See more

Company replied

Rated 5 out of 5 stars

I recently had an issue with my Nordgreen Guardian. The issue was covered by the product's warranty, and so they sent me a new watch promptly. Even though I am on the other side of the world I was onl... See more

Rated 5 out of 5 stars

My most recent watch purchase was for my daughter's birthday as she has always admired mine. She loves it! I have one I bought for myself about 2-3 years ago. I wear it every day and really love it.... See more

Rated 1 out of 5 stars

I bought a beautiful Nordgreen Unika watch and when the battery died I took it to 3 jewellers who could not get the back off to replace the battery so Nordgreen sent me another. The hands were also ou... See more

Rated 5 out of 5 stars

The Philosopher is bright, clear, clean, exact, & elegant. Simplicity and accuracy was what I was seeking. It arrived quickly (I'm in New York City), in perfect condition; & exceeded my expectation... See more

Rated 1 out of 5 stars

My bad experience has to do with the return procedure. 1. The procedure is not transparent and cumbersome. 2. I returned a leather strap of 30 Euros. The handling fee for returns amounts t... See more


Company details

  1. Watch Store

Written by the company

Nordgreen is a Copenhagen based watch brand that believes in true Scandinavian design and fine craftsmanship. As watch-lovers, Nordgreen believes all watches should have the highest quality and best design. As Danes, Nordgreen believes in companies that are honest, sustainable, and that put others first. As consumers, Nordgreen couldn’t find any affordable watch company that embodied all of these things. Nordgreen's vision is to pioneer inspirational Scandinavian design that inspires awareness and action around the challenges facing the planet, and humanity. We believe that longevity is key: designing and manufacturing timepieces that look to the future. We take timelessness very seriously. And not just because we’re a watch company. From our Guardian watch, designed to last 100 years, to our achievement of B Corp certification – finding the balance between profit and purpose is our commitment. This is merely the beginning – we are committed to achieving a zero footprint and every aspect of our business is working to realize that goal. We like to say that we are future positive. As a transformational challenger brand our focus is to enable our customers to look good, do good and feel good. Our values are deeply rooted in our love for the planet. Our goal is that Nordgreen watches act as a reminder that we can all influence the world we leave behind for the next generations - even through the smallest of actions. We believe that there is hope for tomorrow. Our vision and mission, and our desire to be a transformational brand are summarized in the mantra: Do good, look good, feel good.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Replied to 70% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great customer service

Great customer service!
Helped with tariff charges we were not expecting. Such a good experience working with Nordgreen. Will continue to order from them. I love their watches!

February 1, 2026
Rated 3 out of 5 stars

No give back program/tariffs

The watch is beautiful and I am mostly happy with my purchase. However, part of my motivation for purchasing a nordgreen watch was their generous "give back" program in which you can use the serial number on the watch you receive to donate to 1 of 3 charities. I was especially excited to donate to protecting rainforest. Shortly after ordering, I got an email stating a tree would be planted due to my purchase. I thought that sounded great. What they didn't tell me is that they have effectively shut down their give back program and instead simply plant a tree for every watch sold. When I tried to go to the website to use my donation, most of the links to the charities they supported no longer worked. It almost seems like false advertising. I also didn't expect to receive a tariff bill. The watch shipped to me in the U.S. from Denmark. A few weeks after receiving the watch I received a notice from FedEx stating the seller had refused to pay the tariff and I was now responsible for it. Not cool.

December 22, 2025
Rated 5 out of 5 stars

Outstanding customer service and…

Outstanding customer service and overall experience.

I had several interactions with Nordgreen’s support team regarding an order (price adjustment followed by a replacement for an item received with a defect). At every step, their responses were fast, clear, and genuinely solution-oriented.

The team showed great transparency, honored their commitments, and resolved the situation smoothly without unnecessary back-and-forth. The follow-up was professional, human, and efficient — something that has become rare these days.

Beyond the quality of the watch itself, the customer experience was flawless from start to finish. I highly recommend Nordgreen, both for their products and for their exceptional after-sales service.

Thank you to the team for your professionalism.
Sylvain M.

December 31, 2025
Rated 5 out of 5 stars

Great expectations come true

It was the second time I had ordered a second watch from you. Not only did it live up to my expectations but it also exceeded them. Frequent updates for my order, premium quality, great standards, professionalism at its best. A happy, satisfied customer is a devoted customer! Thank you Nordgreen team!

December 31, 2025
Rated 5 out of 5 stars

I have already purchased two items from…

I have already purchased two items from Nordgreen. A Philosopher a year ago and now a Guardian. Both are very beautiful. Their quality is first class. I love the clean, minimalist design. I recommend them to everyone. The support is also excellent. Thank you very much.

December 28, 2025
Rated 5 out of 5 stars

Top marks Nordgreen!

Nordgreen is AMMAAZZING
I have 4 of their watches, and also gave a fifth one away. All have been amazing.
Out of the 5, only one I bought directly from the company.
Love the philosopher but my latest purchase is the Succession. Amazing watch

December 25, 2025
Rated 3 out of 5 stars

Peculiar Date window

I love the watch itself but the date window is rediculously tiny and is unreadable

December 9, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for your feedback. We’re glad to hear that you love the watch itself, and we appreciate you sharing your thoughts about the date window.

Your input is valuable and will be shared internally as part of our ongoing design considerations.

If there’s anything else we can assist you with, please let us know.

Best regards,
The Nordgreen Team

Rated 1 out of 5 stars

I have not received the watch I ordered…

I have not received the watch I ordered a month ago.

December 11, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for your review, and we’re sorry for the long wait you experienced.

We can confirm that your order was been successfully delivered on the 5th January. The extended delivery time was due to recent changes in tariff regulations, which resulted in longer customs clearance processes. Unfortunately, this was outside of our control and unavoidable.

We truly appreciate your patience and understanding throughout this process.

Please feel free to reach out again if there’s something we can help you with.

Best regards,
The Nordgreen Team

Rated 5 out of 5 stars

Quality watch (my third one)

Quality watch (my third one). Exactly as shown online. Highly recommend. Had a shipping delay, customer service was excellent and resolved immediately. Buy one, you won’t be disappointed.

December 10, 2025
Rated 1 out of 5 stars

Never received item

I never received the item despite ordering it a month ago. It sounds like it got stuck in customs on its way here (I live in CA). I have been in contact with the company and they have confirmed that it hasn't left customs in weeks. We are moving (which I didn't know when I placed the order a month ago). I reached out to the company, and they have said there's nothing they can do about refunding me, changing the shipping address or other options. So I'm sort of stuck in limbo without the item and not knowing how to manage this.

December 1, 2025

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