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I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more
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I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more
I ordered a package from Denmark to Sweden, as i was on my way with the parcel to the post office. I arrived and couldn't send my parcel, because pakke.dk did not send me the label, they onl... See more
Verified
We are involved in business working 24/7. Every weekend one of our employees has a weekend duty with notifications on the phone on so to react for any e-mails arriving. One Saturday, on my duty... See more
Company details
Written by the company
Pakke.dk er en dansk virksomhed etableret i 2012 med datterselskaber i Sverige, Norge og USA. Pakke.dk har gennemført mere end 1.5 millioner forsendelser - og har hertil en stor fast kundebase som jævnligt benytter hjemmesiderne i 4 lande.
Contact info
Ringvejen 1, 8500, Grenaaa, Denmark
- 70 201 401
- [email protected]
- pakke.dk
3.3
Average
9K reviews
Replied to 19% of negative reviews
Typically replies within 1 month
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Verified
My parcel jest disappear
My parcel jest disappear, and the DAO 365 have no idea where it is
August 6, 2023
Reply from Pakke.dk
Hello Nikol,
Your parcel was handed in at a Postnord access point instead of a DAO access point, which is why your package was rejected. Your shipment is currently in our possession and will be returned to you. You are welcome to contact our customer service if you have questions regarding this.
Kind regards,
Pakke.dk
Verified
We are involved in business working…
We are involved in business working 24/7.
Every weekend one of our employees has a weekend duty with notifications on the phone on so to react for any e-mails arriving.
One Saturday, on my duty, I received 11 (!!!) notifications of mails similar to this one.
Imagine my joy when I had to jump back and forth to the telephone during my regular home activities (e.g. preparing dinner) ;P
And I was wondering if our feedback was so important right on the weekend...
With "regards",
Michal
August 6, 2023
Verified
A satisfied customer …
I got a very good experience with them. My suitcase was delivered from Germany to Denmark in just 2 days and everything was intact . Not an expensive service as well .I was super pleased with their service and I could give them more than 5 ⭐️
August 5, 2023
Verified
Verified
unreliably
I paid 30 dkk for collection by courier, unfortunately the courier did not come, I had to look for a shipping point myself
August 1, 2023
Reply from Pakke.dk
Hi Jacek,
We are truly sorry that our subcontractor did not pick up your package as expected. Please contact our customer service, they will help you and create a refund of the pick up fee. We are sorry for the inconvenience
Kind regards,
Pakke.dk
Verified
Fin levering
July 28, 2023
Verified
Super service
July 26, 2023
Verified
good service
July 24, 2023
Verified
Verified
Verified
problems with the pickup
At the day of the pick up of my boxes, the worker told me he could not help me take the boxes downstairs. I had to do it by myself. If i had a broken arm or was older, it would be impossible. The website says door to door, and the was not what happened.
Also, i had 4 boxes. I put 2 boxes down and went up the get the rest. It was heavy and took long time. So he took 2 boxes and left. I had to call and tell the service to come back and take the rest. And i had to wait at home and I lost an appointment because of that. He seemed to be too rushed and not careful to verify if his work was done before he left. It was very frustrating.
July 20, 2023
Reply from Pakke.dk
Hi Ricelli,
To have the driver enter your private home and act as a mover is not part of a door-to-door shipment. Door-to-door means the driver will pick up your shipment by your front door and load it onto the truck. We understand that the unfortunate misunderstanding regarding the number of boxes has caused frustration, for which we apologize. We are sure our subcontractor's driver did not mean to act rushed; they are often on a tight schedule and eager to accommodate other customers' expected time frames.
Kind regards,
Pakke.dk
Verified
Verified
Verified
Excellent service.
July 11, 2023
Verified
Very reliable service and delivery
July 12, 2023
Verified
Never picked up
July 12, 2023
Reply from Pakke.dk
Hello Irene,
We are very sorry if you were not able to reach us on the phone. Our customer service is available on the phone every monday to friday from 08 am-12 pm / 01-04 pm. We are more than happy to receive your call within this time frame and will do our best to answer your questions.
Kind regards,
Pakke.dk
Verified
Verified
you can't understand anything
you can't understand anything, nothing has been explained, what needs to be done next but to send the package
July 5, 2023
Reply from Pakke.dk
Hello Edite
We would very much like to understand your problem and solve the situation. Please contact our customer service and inform them of your problem, they will do their best to help you.
Kind regards,
Pakke.dk
Verified
Verified
Super og quick service
June 30, 2023
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