Perfumista Reviews 428

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of genuine fragrances available, including both mainstream and niche brands. People highlight the quality of the products, mentioning the professional packaging, clear labels, and the use of high-quality glass vials. Consumers also value the fast delivery service, which allows them to quickly try a variety of scents. However, some reviewers report issues with their orders, such as receiving the wrong items or experiencing leaks due to broken atomizers. Some people express concerns about the authenticity and longevity of the fragrances, while others are completely satisfied, even stating that they were able to discover new scents that they love.

Based on these reviews

Rated 4 out of 5 stars

I can see here that the lady before on here, Magdalena, has received my order and I hers. Have had no correspondence from the contact us page on my email. Can we get this sorted Perfumista? 30.8.2... See more

Company replied

Rated 4 out of 5 stars

Good selection and service. The bottles only come in one 8cm tall size which is a bit big if you're ordering 1ml samples. It's cool and all you're taking time off for holidays but why take down the e... See more

Rated 4 out of 5 stars

i love this company , but just had an order received today - #524828 - which was all spilt and all perfumes compromised over 100 gbp . I hope this will help me sort this out as it made me very sad. ot... See more

Rated 5 out of 5 stars

Amazing company. Had my large order within 5 days and also emailed customer service who updated me promptly will def use this company again! Packaging was lovely and labelled with def genuine samples.... See more

Rated 5 out of 5 stars

Ordered twice from them. Fast delivery, good presentation in quality bottles. Prices are a bit higher than other decants but the service is also better. Had some issue with a sample: I was thinkin... See more

Rated 5 out of 5 stars

I’ve been really happy with my recent orders from Perfumista. They have a great selection of fragrances at good prices, and the samples come in clearly labelled, quality glass atomizers. Delivery is q... See more

Company replied

Rated 5 out of 5 stars

Phenomenal experience, have ordered from this company a few times. Shipping is free over a certain amount and arrives very well packaged. Initially started using as they have a larger selection of c... See more

Rated 5 out of 5 stars

Brilliant! Not sure my first review for one of my many orders gone through. First of all genuine fragrances, amazing selection, decent dispatch time. Got many, many decants now and will order more. Th... See more

Rated 5 out of 5 stars

I fancied a new perfume so searched for my fave smells and was guided by the recommendations that popped up. Very reasonable price and well presented - I found a Loewe fragrance that I loved and have... See more

Rated 5 out of 5 stars

Very pleased with purchase from Perfumista. They have a huge range to choose from and different sizes too. The actual sprays themselves are good with clear labels. Overall i would have no hesitation t... See more

Rated 5 out of 5 stars

Perfectly fine from my two orders so far. None of the scents has unusually short duration like I have seen reported about other decanter retailers. Their shop is currently not accepting new orders w... See more

Rated 5 out of 5 stars

Absolutely first class experience. Professionally packaged. I have used other fragrance sample services over the years but this is now the retailer I will be going with. It's the first time I have use... See more

Company replied

Rated 5 out of 5 stars

Ordered samples from Perfumista a couple of times.Really wide range of products available. Efficient processing and fast delivery. I will definitely buy samples again

Rated 1 out of 5 stars

My order was shipped after more than a week, compared to other brands this was horrible. Furthermore my vials came broken, the liquid leaked to the bottom of the bag which then fell over me when I... See more

Company replied

Rated 5 out of 5 stars

I am so happy to find a place which I can trust. I order from them often and will continue to do so. The packaging is great and professional. They stock scents which I haven't heard of. I'd genuinel... See more

Rated 2 out of 5 stars

Ordered some 5ml samples from them. Atomiser on one of them was crap, broke immediately. Tried contacting them about it but never received a response. Atomiser on another lasted a couple of weeks and... See more

Company replied

Rated 5 out of 5 stars

My experience with perfumista had been exemplary, great selection and price. Also the samples come vacuum packed and in high quality glass vials. Highly recommend.

Rated 5 out of 5 stars

I’ve placed many orders by now. All good. Legit business with excellent selection of fragrances. Will return. Thanks!

Rated 1 out of 5 stars

I am a customer who has made 8 orders in a span of 2 weeks over 500 gbp and customer service is very uninterested to reply and help with an order they have messed up, clearly leaving the bottle open i... See more

Company replied

Rated 1 out of 5 stars

Wrong order received. I have received an order with 7 male perfume samples instead of 4 female samples. I have used the message facility to contact the store but had no response. It’s a data protectio... See more

Company replied

Rated 1 out of 5 stars

I ordered Guerlain pacholi ardent, it is not even close to the real fragrance. Very disappointed. UPD. They made a mistake as I think, I recieved the replacement after my complain to customer servi... See more

Company replied

Rated 4 out of 5 stars

The main issue with a lot of sample websites is that they sell fakes, so you're always taking a risk. I can say confidently that Perfumista's samples are 100% genuine because their samples hav... See more

Rated 4 out of 5 stars

The spray bottles are very cheap, I've had two of the four now stop working properly. The postage was also quite slow. Over all though I think 4 stars is a generous score as I love the concept and... See more

Rated 1 out of 5 stars

I ordered a sample of Penguin (Zoologist) from Perfumista after ordering from the official Zoologist website since the shipping was much cheaper, however upon arrival it smells nothing like the origin... See more

Company replied

Rated 1 out of 5 stars

Not bothered at all to send the items or to reply to the several contact attempts made by me. Not trustworthy. Several other places to order from! Me trying to be nice and order from a small busines... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Very reliable. Excellent quality, genuine products and service. I have ordered many times from here.

Rated 5 out of 5 stars

Very happy with my purchases, it’s a brilliant way to try out, hard to find niche fragrances that aren’t on a regular high street, always a fantastic service, well packaged,I can purchase with confide... See more

Rated 5 out of 5 stars

Always quick delivery and quality fragrance, great for trying before you commit to a full size and also great for taking on a trip

Rated 5 out of 5 stars

I had been purchasing samples from eBay but so many were fake. I tried some similar websites that claimed to be genuine yet were not. I was so happy to find out that Perfumista supplied real luxury fr... See more

Rated 5 out of 5 stars

Quick service, well packaged. Quality fragrances. Great choice. Will definitely use again.

Rated 5 out of 5 stars

Top top site. Delivery is great, products are well packaged and most importantly legitimate scents.

Rated 5 out of 5 stars

Problem with delivery swiftly resolved. Great product will be reordering. Thanks.

Rated 1 out of 5 stars

By sample 17 and still do not arrive 26 that’s very disappoint service, maybe send from china… First and last time by from this seller

Company replied

Rated 5 out of 5 stars

Overall I am pretty happy with the experience- I spent around £100 on scents - from what I can tell they are legit (I actually have a sample from Aventus I can compare to both for scents and perfo... See more

Rated 5 out of 5 stars

Great service, quality products. Excellent curstomer service after encountering a problem with one of the spray mechanisms.

Company replied

Rated 5 out of 5 stars

A Great Company Always Reliable great prices and delivers on time Many Thanks

Company replied

Rated 5 out of 5 stars

Great service and fast delivery, had my samples in just a few days. Used this company a few times now

Rated 1 out of 5 stars

Not authentic at all. Didn’t respond to email

Company replied

Rated 2 out of 5 stars

Took my money but received no confirmation email, tracking info or any indication my order is coming. Contacted them through form offering otherwise identifying information to find my order and fi... See more

Company replied

Rated 5 out of 5 stars

Filled my 1ml samples to the correct amount. Even threw in a free sample, good company.

Rated 5 out of 5 stars

Great glass atomizers, nice labels. Securely and beautifully packaged!

Company replied

Rated 5 out of 5 stars

Always delivering a quality product! Returning happy customer.

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

428 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I'm very satisfied

Ordered twice from them. Fast delivery, good presentation in quality bottles. Prices are a bit higher than other decants but the service is also better.
Had some issue with a sample: I was thinking they sent me eau de parfumes instead of extrait as I ordered, based on performance; reached out to them. They sent me another sample without asking to return the questionable one and without charging me anything.
Points also can be accumulated for purchases to get discounts on future orders.
Definitely satisfied.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Testers!

Very pleased with purchase from Perfumista. They have a huge range to choose from and different sizes too. The actual sprays themselves are good with clear labels. Overall i would have no hesitation to order from this company again, and will do so soon im sure

December 6, 2025
Rated 5 out of 5 stars

Brilliant

Brilliant! Not sure my first review for one of my many orders gone through. First of all genuine fragrances, amazing selection, decent dispatch time. Got many, many decants now and will order more. Thanks!

December 6, 2025
Rated 5 out of 5 stars

Very happy with my purchases

Very happy with my purchases, it’s a brilliant way to try out, hard to find niche fragrances that aren’t on a regular high street, always a fantastic service, well packaged,I can purchase with confidence, Thank you again 🙏🏻🙏🏻

December 4, 2025
Rated 4 out of 5 stars

Good selection and service

Good selection and service. The bottles only come in one 8cm tall size which is a bit big if you're ordering 1ml samples.
It's cool and all you're taking time off for holidays but why take down the entire site? Can't orders just have a longer estimated date? At least have it be view only.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

Broken vial, Long shippping time

My order was shipped after more than a week, compared to other brands this was horrible. Furthermore my vials came broken, the liquid leaked to the bottom of the bag which then fell over me when I opened my package.

Additionally, the one vial that isnt damaged lasted 1 hour. I firmly believe these are watered down despite the excuses Perumista will give. It seems this is a common problem after reading multiple reviews.

I would recommend choosing any other available brands as I have seen their extremely long shipping time to be a common issue. Extremely dissapointed with my purchase as well as my first time with the brand.

December 5, 2025
Unprompted review
Perfumista logo

Reply from Perfumista

Hi there,

Thanks for your message. We're very sorry to hear that your experience fell short of expectations — particularly in regard to the delivery time and condition of your order on arrival. That's certainly not how we want any first impression to go.

We take issues like this seriously, and we'd like to help put things right. Please reach out to us directly at [email protected]
so we can gather more details and provide the appropriate support.

Regarding your comments about product authenticity: we want to be absolutely clear — all of our samples are decanted directly from 100% genuine, original fragrances. We do not dilute, tamper with, or modify them in any way. Any suggestion otherwise is completely false and strongly refuted. Every vial is freshly prepared from the manufacturer's bottle and labelled in-house to ensure quality and integrity.

We appreciate all feedback, even when it's critical, and we’re committed to improving wherever we can. If you’d like to resolve the matter further, we welcome your message at the email above.

Update:
We followed up on this review and invited the reviewer to contact the team directly so the reported issues could be investigated and resolved. Unfortunately, no further contact was received, which has meant we have been unable to inspect the damage, support a courier claim, or offer a replacement or resolution. The team remain open to assisting should the reviewer wish to get in touch, and support will be provided in line with our usual process.

Rated 4 out of 5 stars

The spray bottles are very cheap

The spray bottles are very cheap, I've had two of the four now stop working properly. The postage was also quite slow.

Over all though I think 4 stars is a generous score as I love the concept and I will consider using them again. Maybe I'll get smaller bottles as the 5ml seem to struggle past the first couple of ml of sprays.

November 5, 2025
Rated 1 out of 5 stars

Not authentic at all

Not authentic at all. Didn’t respond to email

November 4, 2025
Perfumista logo

Reply from Perfumista

Hi there,

Thanks so much for taking the time to leave your feedback — and we’re really sorry for the frustration caused.

We’ve looked into this and, unfortunately, your original email landed in our spam folder, so it didn’t reach us as it should have. We only came across it after specifically checking in response to your review. Sincere apologies for the delay.

Just to clarify, the fragrance in question — Comme des Garçons Black — is absolutely genuine. All our samples are hand-decanted from original, authentic bottles, and we stand firmly by their authenticity.

We understand that fragrance can be a deeply personal experience, and sometimes a scent might not meet expectations or match how it was remembered. That doesn’t mean it’s not authentic — formulations can evolve over time, and scent perception varies from person to person.

If there’s anything else you’d like to discuss, or if we can help further, please don’t hesitate to reach out.

Warm regards,
The Perfumista Team

Rated 5 out of 5 stars

Amazing company

Amazing company. Had my large order within 5 days and also emailed customer service who updated me promptly will def use this company again! Packaging was lovely and labelled with def genuine samples. Thank ypu!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

I will only trust Perfumista!

I am so happy to find a place which I can trust. I order from them often and will continue to do so. The packaging is great and professional. They stock scents which I haven't heard of.
I'd genuinely join a monthly subscription similar to Scent Bird if Perfumista did this.

October 7, 2025
Rated 4 out of 5 stars

Genuine fragrances, which is what matters

The main issue with a lot of sample websites is that they sell fakes, so you're always taking a risk. I can say confidently that Perfumista's samples are 100% genuine because their samples have often led me to buy full bottles of the fragrance(s) and they smell identical.

The collection of fragrances is also very good and they usually have what I'm looking for with a good balance of mainstream stuff and more unusual brands.

I would give Perfumista five stars however my only real criticisms are that dispatch times can be quite variable. I've had some orders arrive very quickly but occasionally even if I've only ordered a single decant it can take a while to arrive. I don't judge this too harshly, though, I get the impression that this is a small operation rather than a massive team. The main thing is that you will get an authentic product.

Responsiveness on the customer service portal is also a bit variable - this could definitely be improved.

However if you've come here because you want to know if this place is selling legitimate samples of whatever fragrance you'd like to try out then the answer is 100% yes and they're my go-to for fragrance samples now.

October 27, 2025
Unprompted review

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