Three days not receiving hosted emails from the server. Others were (seemingly randomly) getting through (mainly spam). No way of knowing I was not receiving all my emails until I tried testing the in... See more
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See what reviewers are saying
Stands clear value with transparent, all inclusive pricing, many plans come with essential features like SSL backups and security tools bundled in
Company replied
I have had hosted domains since the early 2000s, and the support is often between mixed and marginal. We moved our platforms to PlanetHoster around four years ago, and the support we received has be... See more
Company replied
I received from wordpress a "fatal error" message and couldn't work or open my website anymore ! I asked what to do to the support and 15 minutes later the problem was solved :-) PlanetHoster offer... See more
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Company details
- #2 of 4 best companies in Web Hosting Company
- #2 of 3 best companies in DNS Provider
- #2 of 4 best companies in Email Service Provider
- #4 of 27 best companies in Software Company
- #1 of 2 best companies in VPN Service
- #1 of 3 best companies in Website Designer
About PlanetHoster
Written by the company
Offre The World - Trustpilot - Rabais de 25%
Written by the company
- Obtenez 25 % de remise pour votre nouvelle commande PlanetHoster
- Code promo : Trustpilot-25
- The World Offer - Trustpilot - 25% Discount
- Get a 25% discount on your new PlanetHoster order - Promo Code: Trustpilot-25
Garantie | Warranty
Satisfait ou remboursé | Money-back guarantee
Satisfait ou remboursé
Après une commande d'hébergement web, vous pouvez bénéficier du service pendant 60 jours. Si vous n'êtes pas satisfait, il est possible de demander le remboursement. À noter que les noms de domaine ne sont pas remboursables. Par la suite, vous aurez le droit à un crédit au prorata pour les 180 premiers jours.
Money-back guarantee
After ordering web hosting, you can enjoy the service for 60 days. If you are not satisfied, it is possible to ask for a refund. Please note that domain names are not refundable. Thereafter, you will be entitled to a pro rata credit for the first 180 days.
Contact info
4.7
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best after-sales service !
The best after-sales service !
Always quick and detailed responses on my demands.
April 6, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Excellent Help Support
I've had an excellent experience with Planethoster for over 5 years now. Their support team is top-notch—always quick to respond and incredibly helpful, especially when I make mistakes :)) It’s reassuring to know that I have such reliable and efficient support at my fingertips. Highly recommend them for anyone in need of a dependable web hosting service!
March 29, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Bonjour,
Nous sommes ravis de connaître votre expérience positive avec notre équipe de service !
Votre recommandation est très importante pour nous.
Découvrez plus sur nos services en vous abonnant à notre page Linkedin https://www.linkedin.com/company/planethoster/
Avec nos salutations distinguées,
L'équipe de PlanetHoster
Service impeccable !
March 12, 2025
Unprompted review
Reply from PlanetHoster
Bonjour,
Nous sommes ravis de connaître votre expérience positive avec notre équipe de service !
Votre recommandation est très importante pour nous.
Découvrez plus sur nos services en vous abonnant à notre page Linkedin https://www.linkedin.com/company/planethoster/
Avec nos salutations distinguées,
L'équipe de PlanetHoster
Thank you so much
The support service responded within a very short time and resolved my problem very quickly. Thanks to you
February 14, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Great customer service!
Great customer service (available in minutes), and user interface experience. Thank you very much!
February 11, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Excellent !!!!!!!!!!!!!!!!!!!!!!!!
February 10, 2025
Unprompted review
Reply from PlanetHoster
Bonjour,
Nous vous remercions infiniment d’avoir pris le temps de nous faire part de vos impressions.
C’est un plaisir de savoir nos clients satisfaits.
Restez informé de nos dernières offres en visitant notre site web https://www.planethoster.com/fr/ et suivez-nous sur Twitter https://twitter.com/PlanetHoster !
Avec nos salutations distinguées,
L'équipe de PlanetHoster
Satisfaction
I no longer had access to my email but what was necessary was done quickly and seriously. This is the first problem we've had in two and a half years and I'm happy with how quickly it was resolved.
January 29, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very fast and efficient reaction
Very fast and efficient reaction to repair my WordPress broken site because of a plugin.
Just 100% satisfied !
January 30, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Wonderfull support team
Wonderfull support team, speaking french (as I'm located in France).
The issue was solved within less than 1h by productive mail exchanges. Special thanks to Nick P.
January 24, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Quick answer and very helpfull
January 14, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very good customer service
Very good customer service. Team is kind, try their best to help and they answer very quickly to requests.
January 11, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
an amazing service
an amazing service, it was written until 13 of january the replied could take a while but I have never seen anyone replying so fast...Thank you very much. Great service
January 10, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Exceptional Hosting Service with Outstanding Customer Support!
I am very impressed by the quality of service and support provided by PlanetHoster. Their hosting services are reliable, fast, and perfectly suited to my website’s needs.
What stands out the most is their exceptional customer support. I recently contacted them regarding an issue with FTP access, and they responded quickly and efficiently, providing clear instructions and solutions. Their prompt response time and professionalism made the entire process smooth and stress-free.
I highly recommend PlanetHoster to anyone looking for a dependable hosting provider with excellent support. It's great to know that I can count on them whenever I need assistance!
January 9, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
very pleased with them for many years.
very pleased with them for many years.
I love their support in Fr and Engl.
January 3, 2025
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Planethoster can BLOCK your account…
Planethoster can BLOCK your account for no reason, when you reach out they say ; we don't know whats happening, its not Planethoster who blocked your account (like its someone else job) BUT you should send us your ID so we can unlock your account.
me asking them : ok if its not you, I can just reset my password and log in ?
Them : (No clear response, and apearently I can not reset my password) if you want access to your account send us your ID !!
I'm with planethoster since years, as you know its difficult to move from hosting to another, but its a necessity now.
December 26, 2024
Unprompted review
Reply from PlanetHoster
Hello,
We are sorry to learn that your experience with our services has not met your expectations.
In order to respond accurately to your feedback, it would be helpful for us to have a reference ticket number.
It is possible that the blockage is due to an access restriction or a security breach.
For security reasons, we request two forms of identification to restore access to a customer account.
We have chosen to focus on your security and reputation, which is why, compared to the competition, PlanetHoster offers significantly higher security levels.
Our technical support is available 24/7. If you are having difficulty contacting us, you can open a ticket from your PlanetHoster customer area, under the "My Support" tab.
Feel free to direct your request to our service quality department for a review of your inquiries if you find the handling insufficient.
Best regards,
The PlanetHoster Team
Quick to solve (rare) incidents
December 12, 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very Good and amazing services !
December 7, 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
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