Plusbog.dk Reviews 16,560

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I'm buying from Plusbog.dk, because their prices are very competitive, compared to others and delivery times are excellent! Received one book the next day and the second order was received the day af... See more

Rated 3 out of 5 stars

Expensive unless you have the membership, but I don't buy enough books to make it worth it. Wish they would email an invoice for the monthly membership charges. I didn't realize I had signed up for a... See more

Company replied

Rated 2 out of 5 stars

The information about the automatic membership is not very clearly displayed, just found out by checking my bank account statement! Pretty horrible way to make money by scamming people who’d rather... See more

Rated 5 out of 5 stars

I ordered two books at a great price. Plusbog offered a big discount and free shipping. Also I could pick up the parcel right around the corner and it arrived very quickly after I placed the order.... See more

Company replied

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Company details

  1. Book Store

Written by the company

Om Plusbog.dk Plusbog.dk er din online boghandel, som sælger bøger, spil og hobbyartikler. Som medlem får du de nyeste bøger til en ekstremt lav medlemspris for blot 89 kroner om måneden, men du kan også sagtens handle uden at oprette medlemskab. På Plusbog.dk kan du vælge mellem flere end 400.000 danske bøger, engelske bøger, e-bøger og lydbøger indenfor emner som f.eks. krimier, biografier, kogebøger og børnebøger. Som medlem får du bøgerne ekstra billigt, og sparer ofte 50-90% i forhold til den vejledende butikspris, - selv på de nyeste bøger! Og jo længere tid du er medlem, jo billigere bliver det. For eksempel får du som medlem fri fragt til pakkeshop og som Platinmedlem ekstra lave medlemspriser. Flere end 150.000 danskere har allerede oprettet et PLUSmedlemskab, og sparer mange penge på bøger, puslespil og hobbyartikler. Du kan også altid skrive til os via vores kundesupport: https://www.plusbog.dk/support


Contact info

4.0

Great

TrustScore 4 out of 5

17K reviews

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Replied to 98% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service

I ordered two books at a great price. Plusbog offered a big discount and free shipping. Also I could pick up the parcel right around the corner and it arrived very quickly after I placed the order.

July 11, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Mitsuko,

Thank you for your inquiry and for sharing your experience - we're happy to hear it!

Best regards,
Kathrine | Plusbog

Rated 1 out of 5 stars

Membership scam

I recently bought a book at Plusbog.dk. Price similar to other online offers.

1st problem: book wasn’t delivered as promised. Delivery instructions were not followed. I had to pick up the book myselves

2nd. I was then charged a for 89 member fee. I was not aware I had become a member. I feel it’s a scam and I can not recommend plusbog.dk

June 14, 2024
Unprompted review
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Reply from Plusbog.dk

Hi Henrik,

We're sorry to hear about your experience with us. I hope you have been in contact with our customer support about the delivery of your item. Furthermore, we welcome any feedback on how the membership could have been presented, so you wouldn't have overlooked it.

Kind regards,
Kathrine | Plusbog

Rated 1 out of 5 stars

Scam

Terrible shopping experience. I’ve bought one small book for my son and ended up paying about 700dkk for it. They subscribe you to a membership without you knowing it. I was going to order by normal price as there was not that much difference, but normal price was indicated in faded colours as if it is not active. I thought it is a campaign or something and ended up ordering member’s price. Unfortunately I found out after 6 months that amount of dkk89 has been deducted every month. I’ve reached out customer service but of course they refused to return my money

May 7, 2024
Unprompted review
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Reply from Plusbog.dk

Hi Kamola,

We're sorry to read about your experience and will keep the answer short, as we've already been in contact with you. It is true, that the price that's colored in, is the 'active' price, but as the check mark indicates, it's always possible to click between the prices to buy at the price you want. It is also mentioned in the basket, check-out and on your order confirmation, that your purchase includes a membership.

Kind regards,
Kathrine | Plusbog

Rated 3 out of 5 stars

Competitive prices are only for members, which will cost you

Expensive unless you have the membership, but I don't buy enough books to make it worth it. Wish they would email an invoice for the monthly membership charges. I didn't realize I had signed up for a membership (to get their competitive price) and was charged several months before I noticed :(

January 23, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Brig,

We're sorry to hear about your experience with the membership and thank you for taking the time to write feedback on the matter.

Kind regards,
Kathrine | Plusbog

Rated 1 out of 5 stars

I ordered a book that they have listed…

I ordered a book that they have listed as available. Then received a email that states it is no longer available from the publisher. This was a first time purchase with plusbog and they auto enrolled me in a membership despite not receiving what I’d purchased.

Nearly 2 months later and they still have the item that is no longer available listed for sale on the website and I get a bill from them for my membership that I was unaware I was enrolled in.

March 21, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Zachary,

Thank you for your feedback. In situations like these, you're always welcome to contact our customer support team (you can do so directly from the website).

I've sent you an e-mail, to try and sort out this matter - of course you shouldn't pay for a membership you haven't used, since the order was cancelled.

I look forward to your reply, so we can find a solution.

Kind regards,
Kathrine | Plusbog

Rated 5 out of 5 stars

fast shiping

fast shiping , and good price

April 10, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Ahmad,

Thank you for your review - we're happy to hear that you've received your order quickly and found our prices competitive.

Kind regards,
Kathrine | Plusbog

Rated 1 out of 5 stars

Predatory practices with forced membership

No option to stop the automatic enrollment into the sneaky 'free membership' when you complete a purchase. Of course you don't know they have forced you into an automatic renewing membership until they withdraw 89 kr at the end of 7 days. My books haven't even been delivered yet and they already stole the money for their lame membership.

Why do these cheap-a$$ companies follow these predatory practices, instead of building a solid relationship with their customers is beyond me. What a way to lose customers.

March 18, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Hann,

We are sorry to hear about your experience and would like to work with you towards a solution.

Therefore, we have requested more information so that we can match the correct costumer to this inquiry.

We very much hope that you will share the information needed for us to help you.

Kind regards,
Kathrine, Plusbog

Rated 5 out of 5 stars

Good service

Good service. Easy and Fast

March 3, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Milad,

Thanks for your review - we're happy to hear about your experience!

Best regards
Kathrine, Plusbog

Rated 1 out of 5 stars

total skam don't buy a book here

total skam don't buy a book here ! when you do you are automatically a member and will be charged 89 kr a month

February 9, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Stephen,

We've tried to contact you to sort out the matter, but you haven't gotten back to us. If you're open to having a dialogue, we hope you'll reply to the e-mail we've sent you.

Kind regards,
Kathrine, Plusbog

Rated 2 out of 5 stars

Scam

Scam, subscribed me to the membership with just one purchase and charged me on monthly basis until I noticed that. Dirty trick! I'll never get back

February 16, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Andrey,

We are sorry to hear about your experience and would like to work with you towards a solution. Therefore, we have requested more information from you, so we can match the correct costumer to this inquiry. You have chosen not to share this information with us.
We hope that you'll change your mind and share the information needed for us to help you.

Kind regards,
Kathrine, Plusbog

Rated 5 out of 5 stars

Perfekt prisniveau for “The Bitcoin…

Perfekt prisniveau for “The Bitcoin Standard” boghæfte efter medlemskab, hurtig pakke levering med notifikation.

January 27, 2024
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hej Kenneth,

Mange tak for din anmeldelse - vi er glade for at høre om din oplevelse!

Vh. Kathrine, Plusbog

Rated 1 out of 5 stars

False and scamming marketing methods

I was suddenly enlisted as a member and withdravm money from my account. I did not want to become a member. What a scam method - it is not clearly stated that when tou order a book on the website you automatically enlist as a paying member! Poor and unfair marketing

December 6, 2023
Unprompted review
Rated 2 out of 5 stars

Automatic membership enrollment

The information about the automatic membership is not very clearly displayed, just found out by checking my bank account statement!

Pretty horrible way to make money by scamming people who’d rather read books than the terms and cindutions of businesses with bad business practice. Non-member peices were not even displayed in the website 🫠

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

I give you one star because I can’t give you a zero. Awful service, worse customer support.
It took two weeks for you to send my damn book and you charged me 89 Kr for some subscription I was deceived into.
I made an account to be able to buy the book and apparently that was a monthly subscription. Thank God I noticed it in my bank account or I would be paying you forever for NOTHING.
This is a total SCAM! You should be ashamed. Totally pathetic to use books to rob people. Fu.c.k y.o.u Plusbog.dk

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

BE CAREFULL extra charges

Once you order, you will be auto-charged for membership which costs 10 euros monthly !!!

Når du bestiller, vil du automatisk blive opkrævet for medlemskab, hvilket koster 10 euro om måneden !!!
Better find another seller!

November 4, 2023
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hej Stanislava,

Først og fremmest er jeg ked af at høre om din oplevelse.

Vi er en medlemsklub, og for en ny besøgende på sitet viser vi det på følgende måder:

- Popuppen der skal trykkes "Lyder godt" til ved første besøg
- Når man browser produkt står der "Medlemspris"
- Ved pris-sektionen inde på et produkt kan man se medlemspris samt normalpris og dets fordele samt ulemper
- I kurven efter at have lagt et eller flere produkter i den
- På vores side "Hjælp"
- På vores "Læs mere" side
- På vores "Handelsbetingelser" side
- I kassen bliver der linket til "Handelsbetingelser" siden hvor medlemsbetingelser også er synlige

Det er selvfølgelig ærgerligt hvis du har overset det, og det beklager vi naturligvis.

Vi arbejder løbende på at optimere hvordan vi viser abonnementet til vores besøgende. I den forbindelse tager vi selvfølgelig din anmeldelse til efterretning.

MVH
Oliver

Rated 4 out of 5 stars

2 times have I contactet the company

2 times have I contacted the company, and no respons. Have bought a e.book, that not work on laptop, iPad, tablet, and phone.
But then came an email with information on how to make it work. So now it works.
Thanks....
I can count on you, I just have to have patience.

September 7, 2023
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi,

I can see that we did reply to your email twice. We apologize if you did not receive it. I will send you another guide to your ebook.

Have a nice weekend.

Best wishes,
Rie, Plusbog.dk

Rated 1 out of 5 stars

Companies without garantees

I saw that the shipment of my package was delayed and I contacted customer service to cancel the order as I would have left that address on the day of the expected arrival of the book but I had doubts that it would arrive on time. They assured me there would be no delays but the book didn't arrive and I left. When I asked for a refund, the answer was that what I was declaring was not true ... I paid and I did not receive any book! Company not serious and without guarantees

August 1, 2023
Unprompted review
Plusbog.dk logo

Reply from Plusbog.dk

Hi Vi,

I cannot find you in our system without a name/phone number or reference number but of course you should not pay for books that you don't receive. That is not our policy.

Please send us an email on [email protected] so we can solve the case and pay your money back.

/Rie, Plusbog.dk

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