PostScan Mail Reviews 934

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable and efficient service, highlighting the ease of use of the website and app. Consumers feel that scans and forwarding requests are handled promptly and correctly. People feel secure and satisfied with the overall experience, noting smooth and efficient interactions. Reviewers consistently praise the knowledgeable, friendly, and helpful customer service. The responsiveness and attention to customer needs are highly valued. Consumers appreciate the staff's ability to resolve issues quickly and efficiently, often going above and beyond to assist with any questions or concerns. People express gratitude for the personalized support and the sense of trust and confidence it inspires.

Based on these reviews

Rated 5 out of 5 stars

I have been blown away by the incredible service from PostScanMail in Colorado. Denise Davis is the customer service rep who has been helping answer my millions of questions and make sure we get a do... See more

Rated 5 out of 5 stars

Been using them for almost 4 years for my transatlantic mailbox and forwarding needs, and the service has been very reliable. The website/app is easy to use, scans and forwarding requests are handled... See more

Rated 5 out of 5 stars

I had a great experience with this business. Mike, who assisted me, was extremely patient and resourceful. He took the time to answer all of my questions with clear, detailed information and responded... See more

Rated 5 out of 5 stars

I wanted to change my mailbox but keep my current plan, then I needed to change it back. Generally a mess and a pain to deal with, but Kisty Langford has been a superstar in responding quickly and res... See more

Rated 5 out of 5 stars

Our experience with PostScan Mail was excellent. We needed a mailbox while traveling last fall, and they worked out great. I would highly recommend. We created our account in person at the NW Flanders... See more

Rated 5 out of 5 stars

Excellent support. My USPS Form 1583 was first declined for a cropped passport image. The team told me exactly what to resend (both pages, full corners), reused my already-notarized 1583 (no extra fee... See more

Rated 5 out of 5 stars

Thanks Postscan!!! I am old school and was very hesitant about doing the virtual mail, until I reached out to them. Their customer service is very knowledgeable, friendly, and helpful. They helped me... See more

Rated 5 out of 5 stars

Kerry provides incredibly fast and friendly help. Every interaction is smooth, efficient, and welcoming. I am always impressed by how quickly things are handled and how satisfied I am with the overa... See more

Rated 5 out of 5 stars

Friendly and helpful customer service used to be normal, but these days it's noteworthy. I find it so much easier to give my money to a company when I don't have to fight my way through automated syst... See more

Rated 1 out of 5 stars

Be ware as some of the addresses advertised are erroneous. I bought a Chicago address with them, paid for online notary. Turned out address is legally a Chicago suburb address. Every place I used it w... See more

Company replied

Rated 5 out of 5 stars

Everyone who works at PostScan Mail in Las Vegas is THE BEST! I'm sending a million thanks to all who work there. You deliver incredibly efficient and professional services, always! I'm grateful that... See more

Rated 5 out of 5 stars

I accidentally deleted stuff from my account and couldn't figure out how to recover it. I submitted a request and shortly after my mistake had been corrected. It's a small thing, but it's also a big... See more

Rated 5 out of 5 stars

Sandra, working out of PostScan Mail's Las Vegas office, is a PSM Operator. Oh my, this title is no way fully describes what Sandra does—or the big smile she brings and the joy she deli... See more

Rated 5 out of 5 stars

Josie Ruiz has been an excellent customer service provider. She has been so helpful in all areas of set up and with any questions I have asked for assistance on. PostScan Mail as a virtual mailbox has... See more

Rated 5 out of 5 stars

Kudos to PostScan !! In an age of automation, to the point of reducing us all to robots, PostScan has put real human beings on the job. I was met with a very helpful attitude, to solve a problem wit... See more

Rated 5 out of 5 stars

We used PostScan Mail service for 1 year. We only stopped because we bought land, and didn’t need that service anymore. We had zero problems with this company. Always outstanding performance.... See more

Rated 5 out of 5 stars

Timely, clear, and kind customer service from Ash explaining the different virtual mail service and which one would meet my needs budget - cost friendly and location - Bogota. Signed up PostScan Mail’... See more

Rated 5 out of 5 stars

I love the service provided by PostScan Mail. They make it easy for me to keep up with important mail in the USA while living abroad. The scan feature is super helpful to get a look at important docum... See more

Rated 5 out of 5 stars

Great all round! From start to finish PSM have given great customer service and been incredibly helpful. In particular Zachary from the Santa Monica office. Can not thank him enough he was incred... See more

Rated 5 out of 5 stars

Excellent company with excellent customer service! I had to cancel the service just a few days after signing up. I emailed their customer support, and they followed up shortly and processed a full re... See more

Rated 1 out of 5 stars

They've lost multiple packages at this point worth over $500+. You expect this service to make your life easier but it has made it significantly harder. I do not recommend PostScan Mail. Try another... See more

Company replied

Rated 1 out of 5 stars

The time between receiving an email and accessing it in the application is excessively long: one to one and a half months on average. No matter how many times you contact support, it won't change an... See more

Company replied

Rated 3 out of 5 stars

Very difficult to get a clear answer. It took several emails to get an understanding of my concerns and then they were still not well addressed. They require a format for their virtual mailbox that... See more

Company replied

Rated 1 out of 5 stars

We have had two business addresses through PostScan Mail and have never received any mail through them in over a year. Mail that has been sent to that address has been stamped as undeliverable and was... See more

Company replied

Rated 5 out of 5 stars

Postscanmail is absolutely awesome. They helped through a very difficult time after I registered my Business, to get a legal US business address not attached to my Registered Agent. They are patient a... See more

Rated 2 out of 5 stars

I have used PostScan for almost 7 years without a hitch. This post is about one bad experience, though. The PostScan contractor in San Diego, Postal Annex, was supposed to send some mail to me via F... See more

Company replied

Rated 5 out of 5 stars

I use this service for my business, and every time I’m impressed with how seamless and convenient it is. Everything gets processed super fast, and they’re always sharp and on point — which I really ap... See more

Rated 5 out of 5 stars

I’ve had an amazing experience with PostScan Mail in Wilmington. Their service is incredibly fast and precise. As soon as a package arrives, they update the system within seconds, and if you request a... See more

Rated 5 out of 5 stars

Had a small billing issue that was handled quickly and professionally. Support credited the difference right away and clarified the new pickup fee policy. Service works fine for what I need — reliable... See more

Rated 2 out of 5 stars

They don't actually scan mail, they take a photo of it, upside down or sideways... dark... these are not PDF scans. In fact I talked to several locations and they dont even give them a mechanism to ma... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with PostScan Mail! They not only scan and forward all my mail promptly, but they also went the extra mile by completing and signing the Registered Agent form for my LLC. T... See more

Rated 5 out of 5 stars

Don and Loralei are two amazing people employed by this mail agency! Having post scans has uncomplicated my life simply by allowing the mail sent to me to not only be viewed, but opened for me as well... See more

Rated 5 out of 5 stars

PostScanMail has proved to be a well run and especially convenient mail solution for our small business. The online interface for managing mail is intuitive and receiving mail items shipped in batches... See more

Rated 1 out of 5 stars

HORRIBLE! AVOID. Absolutely abysmal. They almost never scan the mail. They take crinkled up, blurry, sideways photographs. I have had to fight with them to get my mail scanned properly for over a... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience with PostScan Mail's support team. They've been consistently proactive and incredibly responsive to all my questions, whether big or small. It's refreshing to work with a t... See more

Rated 5 out of 5 stars

The local office had sent an envelope that I requested be opened and scanned. Unfortunately, they uploaded the wrong content, which by the way was only the second time in several years of service tha... See more

Rated 5 out of 5 stars

The procedure in regards to PostScan Mail is a bit different for non U.S. citizens. Ms. Beverly Hunter provided me with the correct document (Identification Verification form) and how to proceed with... See more

Rated 5 out of 5 stars

I can't say enough about Terry O'Brien for his diligence in efforts and time trying to help me when no one else from this company would! When i need help with anything post scan mail- I will contact T... See more

Rated 5 out of 5 stars

I will start by thanking Kathleen for everything! She took me from a very dire situation to serenity. Everything she did was done with professionalism, empathy and care. Thanks so so much for ALL. For... See more


Company details

  1. Business to Business Service
  2. Business and IT Consulting Agency

Written by the company

PostScan Mail is a virtual mail solution that turns your postal mail into a digitized copy that you can view and manage online. Forward, store, or recycle mail items. Store your mail at our secure facility and only receive what matters. Running a business? Try our mailroom automation service at a low monthly price.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

934 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Helpful response to online request

The response to my online request for support was quick and tremendously helpful. It included screenshots to show me the exact steps I needed to take. A very positive experience!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Kisty is great!

Kisty is great!

He is incredibly kind and helpful, it is always a delight to see him when we go to pick up mail!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

PostScan Mail has flawlessly handled my…

PostScan Mail has flawlessly handled my mail for several years now. They are reliable, professional and respond to customers promptly. Their online app is simple to use, and eliminate the chore of processing mail.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

Excellent support. My USPS Form 1583 was first declined for a cropped passport image. The team told me exactly what to resend (both pages, full corners), reused my already-notarized 1583 (no extra fee), and approved it fast. Clear instructions, quick replies, courteous service. Thank you!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I really do enjoy Postscan mail

I really do enjoy Postscan mail. I trust them. With my mail. On time and accurate. Always let me know that my mail. Arrived promptly. Thanks Postscan. ~sarah

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love the service provided by PostScan…

I love the service provided by PostScan Mail. They make it easy for me to keep up with important mail in the USA while living abroad. The scan feature is super helpful to get a look at important documents quickly. Customer service is also super responsive, friendly, and helpful. Highly recommend.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Virtual Mailbox/Registered Agent

When we formed our new LLC, we needed a reliable registered agent and mailing address in Florida. After researching several options, we chose PostScanMail in Orlando because of its convenient location and positive reputation—and we couldn’t be happier with our decision.

From the start, their team has been incredibly responsive, professional, and helpful. Communication has been clear and consistent, and any questions we’ve had were answered quickly. They go above and beyond to make sure everything is handled efficiently, which has given us great peace of mind as a new business.

If you’re looking for a dependable virtual mailbox or registered agent service that truly values its clients, PostScanMail Orlando is an excellent choice. Highly recommended!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and fast service

I’ve had a great experience with PostScan Mail. The service is efficient, reliable, and exactly what I needed to manage my mail remotely. Their support team — especially Josie — was courteous, professional, and quick to help. Highly recommend for anyone looking for a dependable virtual mail solution!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Solution…

The mail service has been the perfect solution for us. Everyone that I’ve dealt has always been professional and courteous. I would highly recommend PostScan for those that need a mail service.

October 7, 2025
Unprompted review

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