Premier Property Lawyers Reviews 42,569

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff for their hard work and professionalism. Consumers highlight the excellent service provided, with many noting the team's helpfulness in clarifying points and documents. People also value the quick response times and the user-friendly experience, which made the entire process smooth and stress-free. Consumers consistently praise the company's customer service, emphasizing the approachable and honest nature of the solicitors. Reviewers appreciate being kept consistently updated at every stage, with everything explained clearly. People found the staff readily available for calls, promptly addressing any questions and concerns, which greatly contributed to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars

We cannot thank Zoe enough for all her hard work throughout our sale & purchase. She kept us consistently up to date at every stage, explained everything clearly, and worked diligently to move things... See more

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Rated 5 out of 5 stars

What we agreed at the outset was done correctly and on-time. I have bought and sold over a dozen houses and Premier Property Lawyers were a lot more pleasant to deal with than lawyers typically are.... See more

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Rated 5 out of 5 stars

Like most people , I don’t deal with mortgages often. The process previously has been tiresome, confusing and stressful. Premier property lawyers on the other hand were Excellent from start to finis... See more

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Rated 5 out of 5 stars

Everything was smooth, to be honest. Our solicitor was always available for a call and utmost honest. The eWay portal made it really clear what we needed to provide and we just did. The only unplea... See more

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Rated 5 out of 5 stars

We are still part way through our house sale this is therefore not a final review. To date PPL have been efficient and access via eWay online is very useful to see the progress, upload & check docume... See more

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Rated 5 out of 5 stars

This is the second house sale where my solicitor has been Hayley Worthington of Premier Property Lawyers, using the eWay platform. Once again the experience went smoothly from start to finish, in all... See more

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Rated 5 out of 5 stars

Our Solicitor Daisy Powell was brilliant, always available and answered emails or any phone calls with an upbeat and pleasant attitude. She understand our concerns and helped deal with them prompt... See more

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Rated 5 out of 5 stars

When our solicitor could no longer act for us due to their own issue, Sabeeah managed to salvage our case and complete our sale & onward purchase in just over a week, meaning we could get into our new... See more

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Rated 5 out of 5 stars

We’ve recently used premier property lawyers for our home move. Our conveyor Brody Collier was brilliant. Answered any questions we had with a very quick response. Also good at chasing our buyers soli... See more

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Rated 1 out of 5 stars

We had the worst experience. Purchased a leasehold with an existing underlease which meant two titles. Purchase was conditional on the titles being merged on completion. Fast forward 18 months and we... See more

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Rated 5 out of 5 stars

I wasn’t so sure initially to with estate agent recommended conveyancer but I am glad I did. The online portal made it easy to track progress, upload download documents. The dashboard gives you a... See more

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Rated 2 out of 5 stars

Poor communication and difficult to get hold of over the phone. Lots of hidden fees and also fees that increased in price from our original quotation. When we challenged our conveyancer over the adde... See more

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Rated 5 out of 5 stars

I was a first time buyer. Premier Property Lawyers (Karen) made it very easy for me always at the end of the phone when I had any questions and kept updated with everything going on via the app. Mos... See more

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Rated 5 out of 5 stars

First of all you can log in and view the process step by step so you are always informed with whats going on both with Emails and text. And i was lucky i got Paula morris as my conveyancer, she was ve... See more

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Rated 5 out of 5 stars

Bhavin made selling our house so much easier than we expected. He answered every question, helped us make informed decisions, and kept us updated at every stage. The communication was spot on, and t... See more

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Rated 5 out of 5 stars

Imran has been amazing, i couldnt recommend him enough. The communication has been quick and concise, even delt with our buyers really difficult solictors to make everything happen on time. He's kept... See more

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Rated 5 out of 5 stars

Our Conveyancer was Sarah Hill and she was fabulous throughout our sale and purchase. Nothing was too much trouble for her and she was very understanding when we had questions. Sarah made the whole pr... See more

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Rated 5 out of 5 stars

Sarah Hill was our conveyer , from the start of the journey she was on the ball with everything, She made the move as easy as she could bearing in mind my buyers solicitor was unhelpful to say the... See more

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Rated 4 out of 5 stars

I was able to buy my first home using this service. If you are a first-time buyer in the UK, I would recommend considering them. The only downside is that the initial quote is very competitive, but as... See more

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Rated 1 out of 5 stars

We used Premier Property Lawyers for a recent leasehold flat sale. They were awful in just about every respect - selectively answered questions, didn't advise us on our options, incorrect financial st... See more

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Rated 4 out of 5 stars

Taylor, my conveyancer, was fantastic. Overall, the service provided was great. She was always kind, helpful and responsive, which made my first remortgage that much easier. The only reason why I a... See more

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Rated 1 out of 5 stars

I would be very cautious about anyone using PPL, my experience of them so far is awful. They seem to have no interest in assisting people selling and buying property, and cause unnecessary stress an... See more

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Rated 1 out of 5 stars

Case reference 1292143.00002 and 1292143.00001 Regretting my decision to use this firm recommended by PB. Process started of fine but then it has slowed down. Getting calls from buyer literally ev... See more

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Rated 5 out of 5 stars

Have been dealing with Emily Denman from start to (almost) finish. She has been amazing and extremely helpful throughout the whole process with rapid responses to both mine and my buyers enquiries. I... See more

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Rated 5 out of 5 stars

Sonalee Dusara led us through the whole process with only one problem that was resolved in reasonable time. Case...1307490.00001. It was a slightly different scenario entailing Sonalee explaining tha... See more

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Rated 5 out of 5 stars

Lindsey Rose-Jones was fantastic. She acted swiftly and kept us fully informed each step along the way. She was clear and informative from our first conversation and remained on hand to answer any qu... See more

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Rated 5 out of 5 stars

Charlie clarke was an absolute god send. She was so patient and kind during our case (1313242.00001) she answered very quickly to any questions and doubts we had during our time working together. We... See more

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Rated 5 out of 5 stars

Emily has looked after our sale and purchase of the properties involved We have not moved in over 40 years, things are very different now, Emily was on the end of the phone when we had questions, w... See more

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Rated 5 out of 5 stars

An outstanding conveyancing company. We had the pleasure of dealing with Hayley Worthington for the sale of our property. I cannot praise her highly enough for her professionalism, expertise, clear co... See more

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Rated 3 out of 5 stars

My Conveyancer, Lucy, was excellent and I'd have no qualms about giving her 5 stars for her professionalism, efforts and helpfulness. The issue is the archaic and completely frustrating bureaucracy of... See more

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Rated 5 out of 5 stars

Good conveyance service. I would highly recommend and use again. Once we got the ball rolling, email s for updates were prompt and followed up with phone calls to us for reassurance. Very good support... See more

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Rated 5 out of 5 stars

Lindsey Rose Jones has been amazing from start to finish and has reinstated our faith in conveyancers (after terrible experiences with other companies). She’s always able to be got hold of, replies... See more

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Rated 5 out of 5 stars

Daryl Wyatt acted as our conveyancer and worked very quickly on everything we needed, ensuring everything went smoothly and as planned, despite our completion date falling on the first working day of... See more

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Rated 5 out of 5 stars

Upon appointing PPL I was appointed Helen to handle my case. She was excellent in communicating and responding to any queries and did her best to keep the case moving effectively. She dealt with a few... See more

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Rated 1 out of 5 stars

If I could rate lower than 1 star I would, avoid this incompetent company at all costs. I am shocked they have a Trustpilot score currently of 4.5, they wasted 9 months of my life! staff went off on l... See more

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Rated 5 out of 5 stars

Very professional and efficient service from Premier Property Lawyers. Amy Holt was always responsive, clear, and helpful during our house sale process. Even though we were moving abroad, everyt... See more

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Rated 5 out of 5 stars

Our conveyancer Adam was brilliant; contactable, understanding and worked on our behalf with the information already provided to him. When plans changed at short notice he handled it efficiently and w... See more

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Rated 5 out of 5 stars

Both myself and my partner have no complaints what so ever. Our conveyancer Jennifer Parkinson has been exceptional since day one. She has always kept us updated, chased any enquires on our behalf a... See more

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Rated 5 out of 5 stars

When Daniel took over, I saw a huge difference in his more amicable and calm approach. He took the time to explain and was very easy to work with. Buying or selling houses are stressful and Daniel mad... See more

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Rated 5 out of 5 stars

We’ve found the process of selling our house at times confusing and at others frustrating and stressful. However from the moment Charlie( Clarke) took over as our conveyancer we have felt much more re... See more

Company replied


Company details

  1. Conveyancer

About Premier Property Lawyers

Written by the company

Premier Property Lawyers are the UK’s largest conveyancing law firm and have a proud tradition of delivering outstanding customer care. We understand that moving home is both incredibly important but can be something that can feel daunting for you. We are here to look after your interests first and foremost and to ensure that you move home safely and securely.

Dedicated conveyancer
To guide and assist you through the entire conveyancing process, you will be assigned your own, personal conveyancer.

Regular status updates
You will receive regular status updates via email, SMS, phone call or letter, whichever you prefer.

eWay (online case-management)
A revolutionary online service that allows you to manage your case whenever you want, from wherever you are using a smartphone, tablet or PC.

No move, no legal fee
Finally, if your move falls through, through no fault of your own, we won’t charge you a penny in legal fees.

Opening Hours

  • Monday - Friday: 9am - 5pm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Left utterly distraught by PPL

Part way through the legal process to purchase our new home, our solicitor/conveyancer, PPL, chose to take on the seller as their client.

We have no idea why the seller chose to change solicitor mid-process to ours.

PPL didn't even have the courtesy to call us up or e-mail us directly about this, they just uploaded a letter to their portal telling us we had to agree to the arrangement or they wouldn't proceed.

With PPL choosing to represent the seller, it is clearly not in our best interests as buyers given the clear conflict of interest (in our view) and appearance of a conflict of interest (an objective view).

Left utterly distraught that we now have to restart the process with a new solicitor and feel very let down by PPL.

No idea if they will do the right thing and return the on-boarding fee we paid them given this caused by them.

February 11, 2026
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Reply from Premier Property Lawyers

Hi Andrew,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you. Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Would Definitely Recommend

Thanks to Licensed Conveyancer, Priti Mehta, the process of buying my house was as smooth as it could be (despite the absolute nightmare seller). The eWay Portal really helped with communications and the required transactions, keeping me (a total novice) fully up to date and on track. Priti helpfully and patiently responded to my many questions, which assisted with what would otherwise have been a much more painful process. Would definitely recommend!

February 9, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Premier Property Lawyers and that you found our online case management service helpful.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

honestly couldn’t be happier with the…

honestly couldn’t be happier with the service I received from Premier property lawyers and Karen Coaker. From start to finish everything was handled professionally, efficiently, and with genuine care.

Communication was clear throughout, any questions were answered promptly, and the whole process felt smooth and stress-free. It’s so refreshing to deal with a company that actually does what they say they will.

I would absolutely recommend them and wouldn’t hesitate to use them again in the future.

Thank you for such a positive experience!

February 11, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Sharon,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

kept in the loop when the buyer had…

kept in the loop when the buyer had questions!

February 9, 2026
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Reply from Premier Property Lawyers

Hi Lindsey,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 1 out of 5 stars

AVOID! AVOID! AVOID!

An absolute shambles of a company. Rejected a deed of variation letter as they were not happy with the wording so instead of going back to the waiting solicitors and say what wording they want they sit on it for weeks ignore everyone chasing then eventually after weeks of avoiding it they decide to say they don't know what wording they want on the letter. Seriously??? A huge firm that specalises in these cases don't know what wording they want on a deed of variation letter!!! Absolutely useless and they have now caused the chain to collapse!!!!

February 11, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Laura,

Thank you for bringing this to our attention. At Premier Property Lawyers we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Premier Property Lawyers

Rated 1 out of 5 stars

Sadly we are being let down by this company

Sadly we are being let down by this company. Our first time buyer is using Premier. We are the sellers and it is just our property in the chain. With the sale agreed back in sept ’25 and my responses to all enquiries submitted by our solicitors to Premier in December why are they still finding things left undone? And I might say they are finding them one by one with weeks in between. I understand that no one person at Premier is dedicated to a client but pick up files randomly. They have lost my solicitors replies and they’ve needed to be sent again. We are in desperate need of the proceeds from this sale to fund care home costs. Applying for a bridging fund is proving to be excessively challenging. I find it hard to believe Premier are scoring high on Trust Pilot.

February 9, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Suzanne,

Thank you for bringing this to our attention. As you are not our client, we are unable to discuss this case with you and would kindly request that you speak to your solicitor for an update.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Excellent service from Daryl Wyatt

Excellent service from Daryl Wyatt, portal access made tracking progress easy and he was responsive when we had questions.

February 11, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Kevin,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Premier Property Lawyers and that you found our online case management service helpful.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

We recently bought our first home

We were put in contact with Premier Property Lawyers by our Estate Agent and decided it was best for us to go with them and we’re so glad we did. Andrew Self was amazing throughout the process and the online portal is so easy to use and we found that this made the process so much easier. Being able to do everything in our own time and just log in through our phone, getting notifications when we had new actions etc it was just great for us we found it so useful. As I said earlier Andrew was amazing and updated and supported us throughout the process. Very professional and would recommend to anyone to use Premier Property Lawyers.

February 11, 2026
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Reply from Premier Property Lawyers

Hi Keira,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Easy to follow progress

Easy to keep in touch with progress at anytime on sale and purchase online

February 10, 2026
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Reply from Premier Property Lawyers

Hi Alan,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 1 out of 5 stars

We had the worst experience

We had the worst experience. Purchased a leasehold with an existing underlease which meant two titles. Purchase was conditional on the titles being merged on completion. Fast forward 18 months and we are selling - Premier Property Lawyers “forgot” to merge the titles, which meant we had to go searching for the previous owner to transfer the second underlease title to us. They were extremely unhelpful, I had to call and email multiple times a week, they caused so much stress I was off work sick.
They also forgot to send any deeds to our management company which incurred so many costs, they also didn’t assist us when the previous owner didn’t comply with the 12 month post completion conditions. Don’t use this firm.

March 23, 2025
Unprompted review
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Reply from Premier Property Lawyers

Hi,

Thank you for sharing your feedback with us. At Premier Property Lawyers we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Streamline service

Efficient, professional, very responsive and all interactions are comfortable and completed in a friendly manner.

February 10, 2026
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Reply from Premier Property Lawyers

Hi Joshua,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Really good communication

Really good communication. Solicitors were always helpful throughout the case. App is really good

February 10, 2026
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Reply from Premier Property Lawyers

Hi Bradley,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 4 out of 5 stars

So far a very prompt and helpful…

So far a very prompt and helpful service.

February 10, 2026
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Reply from Premier Property Lawyers

Hi Paul,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

At last a decent law firm without the hubris

What we agreed at the outset was done correctly and on-time. I have bought and sold over a dozen houses and Premier Property Lawyers were a lot more pleasant to deal with than lawyers typically are. There is something odd about the legal profession that fills it's staff with hubris when dealing with clients. But Premier Property Lawyers were much better to deal with than their peers in the legal profession so have the market cornered and I will certainly give ten out of ten and recommend to others.

February 9, 2026
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Reply from Premier Property Lawyers

Hi Christopher,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Remortgage of the property

I recently completed the remortgage of my property through Premier Property Lawyers, and the entire experience was exceptionally smooth from start to finish. My case handler, Taylor Smyth, provided prompt, clear, and proactive support throughout the process. Taylor consistently responded to my queries within an hour, guided me through each step, and ensured I remained well-informed right up to completion.

The dashboard/website used to share case updates and track progress was very user‑friendly and easy to navigate, which made the whole journey even more seamless.

Premier Property Lawyers offered a competitive price and delivered excellent service. I would highly recommend them to anyone looking for a reliable conveyancing firm — and you would be particularly fortunate to have Taylor managing your case.

February 2, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Premier Property Lawyers and that you found our online case management service helpful.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Brilliant service from Premier Property…

Brilliant service from Premier Property Lawyers, I was always kept up to date by Daryl Wyatt every step of the way making buying my property easy with no stress, the system to send and receive documents is brilliant, I would definitely recommend to my friends and family.

February 9, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Leanne,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Great Experience with Premier Property Lawyers

I was really happy with the service from Premier Property Lawyers during both the sale and purchase of my property. The entire process was handled efficiently and professionally, and I felt well supported throughout. A special thanks to our conveyancer, Imran Ali, for his help and professionalism.

February 3, 2026
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Reply from Premier Property Lawyers

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Imran.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Our experience with Premier Property…

Our experience with Premier Property Lawyers was great from start to finish. It was a pleasure talking to our advisor . It was a very professional service we received. We are 💯 % happy with the service provided. 💯 % recommend Premier Property Lawyers.

February 9, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

Rated 4 out of 5 stars

I was able to buy my first home using…

I was able to buy my first home using this service. If you are a first-time buyer in the UK, I would recommend considering them. The only downside is that the initial quote is very competitive, but as your case progresses, additional costs are added. I’m not sure if this is specific to this service or common with others. Overall, I was happy with what I paid in the end.

February 2, 2026
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Reply from Premier Property Lawyers

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Radhika was excellent

Radhika was excellent. She had great communication throughout and was always great at keeping us up to date.

February 1, 2026
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Reply from Premier Property Lawyers

Hi Harriet,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

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