PM Property Lawyers Reviews 2,524

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People express mixed feelings about the service in general. Some consumers praise the company for clear communication and a smooth process, particularly highlighting the efficiency and friendliness of some team members. However, others describe significant issues, including delays and a lack of responsiveness. Some reviewers mention that the staff is rude and not helpful. Consumers report negative experiences regarding contact and response times. Many reviewers mention difficulties in getting timely responses to inquiries, with some noting that emails and calls were often ignored. Some reviewers also report issues with the quality of customer service. The opinions about the staff are diverse, with some praising individual team members for their helpfulness and professionalism, while others criticize the staff for being rude and unknowledgeable.

Based on these reviews

Rated 1 out of 5 stars

We were due to complete today. They received our deposit & fee payment last week. Our mortgage funds were released today but have found out they have gone into insolvency. SRA are being usel... See more

Rated 1 out of 5 stars

Our buyers are using this shambolic firm we now in month 6 of a simple convayncing empty house no chain Our own solicitor /estate agent are at a complete loss how to get this sale through... See more

Rated 1 out of 5 stars

How this company has more than one star is baffling!! Consistently sat on our case with no action being taken, lied about what work had been done, rarely responded to messages on their app, could... See more

Company replied

Rated 1 out of 5 stars

Do not use this compony ,WARNING,,,YOU WILL REGRET IT. this is the worst solicitors there is. There is no point singling out one problem. They are the problem. What a diabolical shambles of a s... See more

Rated 5 out of 5 stars

The initial online system on the Valerie Holmes website is excellent. It has improved alot since last year too. Everything can be done remotely at your convenience and messages are answered promptly w... See more

Company replied

Rated 1 out of 5 stars

Appointed September 2025. Here we are February 2026 and still no further on than when we started. Staff are rude Jacob Loveless team have no knowledge, do not return calls or respond to emails and can... See more

Rated 1 out of 5 stars

We are mid property transaction and the service is worse than useless. Endless delays, lies and inefficiencies. Now having been strung along for weeks, asked to review documents they have not sent,... See more

Company replied

Rated 4 out of 5 stars

I am still in the early stages of my sale and buying next house.But the way the initial stage has been completed within first week of opening the file with PM Property Lawyers, Clear communication and... See more

Company replied

Rated 5 out of 5 stars

Selling and buying a house can be one of the most stressful periods of your life.I can't thank Amy and Ryan enough for being so helpful, friendly and continued communication throughout the process. Di... See more

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Rated 1 out of 5 stars

DONT use this company avoid at all costs would not have given 1 star but had to to review. There communication is abysmal dont respond to emails from estate agents or buyers solicitors . Have been tr... See more

Rated 1 out of 5 stars

They couldn't be any worse if they tried. It took them 5 months after instruction to send initial enquiries. The case was passed onto a solicitor outside the firm who was not qualified to work on the... See more

Company replied

Rated 1 out of 5 stars

Extremely poor service. More than a week after I was supposed to receive the contract for review I am still having to chase for an update, let alone the product I have paid for. Entirely useless.... See more

Rated 1 out of 5 stars

Getting really fed up of them hassling me for my business. I happened to use a site that gave me conveyancing quotes and since then PM Property Lawyers have not stopped badgering me via email, text an... See more

Company replied

Rated 1 out of 5 stars

Appalling communication and customer service. Our buyers have used this solicitor and we're currently a month delayed. Apparently every document they receive they need a week to "process" and then a f... See more

Company replied

Rated 1 out of 5 stars

I'm supposed to complete my house sale today, all phone lines engaged for the entire morning, fines will be imposed on myself and my buyer and these will be forwarded onto PM Property Lawyers. Absolu... See more

Rated 5 out of 5 stars

We completed the purchase of our first home today. Donna and her team were extremely helpful throughout the whole process and did everything possible to complete the sale, in a very tight timescale of... See more

Company replied

Rated 5 out of 5 stars

Jessica Heraghty and her team were really helpful with the initial correspondence with me. Her team kept me updated throughout the initial file opening stage and promptly followed up with any updates.... See more

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Rated 1 out of 5 stars

I would give zero stars if I could. I’m using this company to buy my flat. The amount of delays, no communication and me chasing them is utterly unacceptable! I’m almost losing my flat with the slow p... See more

Company replied

Rated 1 out of 5 stars

This has to be the most unprofessional company ever! The idiot dealing with the my late father in laws property sale team owen lost numerous important documentation, informing ourselves we had to re... See more

Company replied

Rated 1 out of 5 stars

The worst 'lawyers' that have ever existed, especially James Wood. Never getting back to the other side, losing documents and lying about not receiving documents, causing as much delay as possible for... See more

Rated 5 out of 5 stars

They were first class in every respect. Definately the best experience I have ever had with a Conveyencer. It all went smoothly and the inevitable stresses for me were smoothed out by them efortlessly... See more

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Rated 4 out of 5 stars

I engaged PM Property Law via an ‘introducer’ (Home Legal Direct). I found them to be thorough, professional and courteous. My transaction was a fairly straightforward one, no chain on either side and... See more

Company replied

Rated 1 out of 5 stars

Absolutely ATROCIOUS customer service! I started the buying process in June 2025, and here we are almost in February 2026, and still chasing enquiries. For the record this was a straightforward sale... See more

Rated 5 out of 5 stars

I have to say - I had a really positive experience with Amy Thompson and her team. They made the whole transaction smooth and straightforward. When Amy says she will ring you back, she always does! Ry... See more

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Rated 5 out of 5 stars

Such a friendly & efficient team I had the pleasure of dealing with Isabel Canetti & Sofia Sajid they both shown so much help & support in the last few months, They’re very quick to deal with conveyan... See more

Company replied

Rated 5 out of 5 stars

PM property lawyers handled our case from end to end, giving updates on progress and answering any questions, they were great to work with! A special thanks to Esme in the final phase, helping with fi... See more

Company replied

Rated 4 out of 5 stars

Passed to PMPL by My Home Move Conveyancing who I had used 3 times before very successfully. Similar system and no issues with contacts Isabella and Jacob on the allocated legal team. Good advice g... See more

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Rated 5 out of 5 stars

I have only just started the process with PM law but they have been incredible. They have kept us up to date and requested any information that they require promptly. Rebecca has been dealing... See more

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Rated 5 out of 5 stars

Thank you so much to Kay Liddle and her team for helping me with what turned out to be a very long and complicated sale. We have been hit with legal battles and issues from every angle and Kay has too... See more

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Rated 5 out of 5 stars

Ellie couldn't have been more patient, helpful, supportive, professional and brilliant all round. She answered all my questions and gave me all the information I needed to make a balanced decision on... See more

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Rated 4 out of 5 stars

Overall happy with service. Reasonable price and good communication. Deducted one star due to time scale. Instructed in September and completed end of Feb. Chain free sale/purchase. Would use again a... See more

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Rated 5 out of 5 stars

The service i received was top notch, these things do take time to go through and they have more clients than just me so they’d be a knock on effect for delays, I thank you Donna cutts and all the tea... See more

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Rated 5 out of 5 stars

I decided to use PM property for my house purchase. Had my offer accepted 30th November and i completed February 14th! Amazing work by Donna, Halimah and the team. They answered all my questions and a... See more

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Rated 1 out of 5 stars

I would NEVER have given my business knowingly to a company with such poor reviews! Unfortunately, I searched online, went with a legal company with great feedback and they passed my purchase... See more

Company replied

Rated 1 out of 5 stars

The whole process of buying a house has been painful and this is largely down to our solicitor. Had I been able to give zero starts I would have. We have Jack Connaughton and everything takes l... See more

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Rated 1 out of 5 stars

Not even 1 star but there is no option for that. Absolute ridiculous service. I would never want anyone else to go through the same experience we have done with this company. We are in the midd... See more

Company replied

Rated 2 out of 5 stars

The app is poorly designed. Once confirmation was given of the PM property Lawyers being appointed the conveyancer's no correspondence was received from them. I had to do a lot of chasing and finding... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE. We have already wasted £4000 on removals that came, packed the house and unloaded due to incompetent solicitors. We are now waiting to book removals again. Everything is ready to... See more

Rated 5 out of 5 stars

As first time buyers we are very grateful for the level of service we have received so far. We received a quote for the service on a weekend and by the Tuesday after we had received contact from our a... See more

Company replied

Rated 1 out of 5 stars

Very poor my completion date was on Monday by Tuesday nothings been done and cant get hold of anyone after I paid all my money.

Rated 5 out of 5 stars

I recently completed my Right to Acquire process with PM Property Lawyers and I couldn’t be happier with their service. From start to finish, their team was professional, efficient, and sup... See more

Company replied

Rated 1 out of 5 stars

I would give 0 stars if that were possible. From start to finish, this was an absolute disaster. The entire process was unnecessarily prolonged, deadlines were repeatedly missed, and basic... See more


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Legal Services

Written by the company

National Conveyancing Firm of the Year 2019 We’re a multi award-winning law firm specialising in conveyancing and property law. Using innovative technology, we make the conveyancing process as simple as possible for our customers. Digital ID checks mean you can get going with your property sale or purchase really fast and the PMPL MyCase app keeps you updated in real time. Our Law Society CQS accreditation means you can be confident that your transaction will be handled by a highly trained, experienced team. We always work to make the process as smooth as possible for you. Fixed value-for-money fees – so you know right from the start what your legal fees will be. And we make sure that any third party costs are explained clearly so you know what to expect. Nationwide service – wherever you are in England or Wales we can help you buy, sell or re-mortgage a property. You don’t need to visit us in person (though we’re always happy to meet you!) and we’ll communicate by email, phone or whatever method suits you. Our people – our friendly team understand that buying or selling a property can be stressful. So we help you to navigate what can be a complex and confusing process and explain what’s happening so you’re never left in the dark. Simple language – unless you’re a lawyer, you don’t need to know any legal jargon. So we don’t use it. We’ll communicate with you in plain English and explain anything you don’t understand. We handle all areas of property law – from conveyancing; property or neighbour disputes; helping landlords and tenants with renting, letting or assisting with problems. We also specialise in commercial property, including buying, leasing or selling a business.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

3K reviews

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Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

NOT SOLICITORS

Appointed September 2025. Here we are February 2026 and still no further on than when we started. Staff are rude Jacob Loveless team have no knowledge, do not return calls or respond to emails and cannot answer simple questions. Avoid at all costs. Found out they have now been closed down by the SRA. Luckily we had not parted with any money just a lot of time wasted to have to start again.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Puts a spanner in the works.

I was in the process of selling a house, gave PM lawyers instructions to do the whole legal process. Within a couple of days the website was down, phone calls unanswered, the app "under maintenance". I then googled the business and read that they gone bust... lost my initial deposit I paid and all this within 3 days of signing up with them.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

The worst 'lawyers'

The worst 'lawyers' that have ever existed, especially James Wood. Never getting back to the other side, losing documents and lying about not receiving documents, causing as much delay as possible for no reason, never answering, hardly liaising back. My mortgage process was delayed by 3-4 months thanks to them.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

We were due to complete today

We were due to complete today.

They received our deposit & fee payment last week. Our mortgage funds were released today but have found out they have gone into insolvency.

SRA are being useless. The phone lines on the number giving is permanently engaged and the emails are bouncing back.

Anyone been in this situation before or can help?

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this compony ,WARNING,,,YOU…

Do not use this compony ,WARNING,,,YOU WILL REGRET IT.
this is the worst solicitors there is.
There is no point singling out one problem. They are the problem.
What a diabolical shambles of a solicitors office, they really are.
Under no circumstance should you use them .as you will be looking for a new lawyer to take legal action against them.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Please avoid

I'm supposed to complete my house sale today, all phone lines engaged for the entire morning, fines will be imposed on myself and my buyer and these will be forwarded onto PM Property Lawyers.
Absolutely disgraceful

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely ATROCIOUS customer service

Absolutely ATROCIOUS customer service! I started the buying process in June 2025, and here we are almost in February 2026, and still chasing enquiries. For the record this was a straightforward sale with no chain either side. I have been ignored, postponed, let down, and continuously neglected. I have had to do most of the legwork myself, adding to the already stressful situation which is buying a property. The staff are rude, nonchalant, unreliable, tardy to name but a few. I have absolutely NOTHING positive to say about PM Property Lawyers and at this point I’m not even confident we’ll get to completion. AVOID at all costs, please!!! I will be reporting to the Legal Ombudsman and seeking compensation
EDIT
I did not in fact get to complete as PM Property Lawyers folded on the week of my completion leaving me in a nightmare situation. I wish I had never set eyes on this company, they have ruined my life

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE.

DO NOT USE.

We have already wasted £4000 on removals that came, packed the house and unloaded due to incompetent solicitors.

We are now waiting to book removals again. Everything is ready to go supposedly besides 1 statement. They can NOT seem to get this over the line. The lack of communication is diabolical and we are now camping back at our house wondering if we will ever move. Our buyers are waiting to get in and our sellers have already had to get a bridging loan and move out.

It is beyond a joke. Have tried phoning again this eve to get hold of a senior manager. Our lawyer has gone home for the day, sent no update and is on leave for 2 days. We are supposed to be completing on Weds.

I can't give 0 stars but DO NOT EVER use this company unless you want to go through hell.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service. More than a week after I was supposed to receive the contract for review I am still having to chase for an update, let alone the product I have paid for. Entirely useless.

I will not use this firm again and highly recommend anyone considering them does not.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars if that were…

I would give 0 stars if that were possible.

From start to finish, this was an absolute disaster. The entire process was unnecessarily prolonged, deadlines were repeatedly missed, and basic tasks were not handled in a timely manner. Due to the lack of competence, the buyer almost pulled out of the transaction altogether.

We then had to wait months to be paid back. PMPL failed to pay the lender on time, which resulted in interest charges that we should never have incurred in the first place. Chasing for updates became the norm, and clear communication was virtually non-existent.

Overall, the experience was extremely stressful and poorly managed from beginning to end.

The only positive aspect was our most recent lawyer, James Wood, who was friendly and professional. Unfortunately, this came far too late. The individuals we dealt with previously were extremely rude, unapproachable, and unhelpful, which only added to an already frustrating situation.

I would not recommend PMPL to anyone.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

DONT use this company avoid at all costs would not have given 1 star but had to to review. There communication is abysmal dont respond to emails from estate agents or buyers solicitors . Have been trying to sell a property with no chain to cash buyer for 9 months and still not able to complete ,a complete an utter shambles and very unproffesional would avoid at all cost ,

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great online pre conveyancing system

The initial online system on the Valerie Holmes website is excellent. It has improved alot since last year too. Everything can be done remotely at your convenience and messages are answered promptly within 24 hours. We have been able to complete all our "paperwork" remotely in a different country. Daniel Blackburn has looked after our case and checked everything if we made a mistake. The ID check was different to last year and even more amazing how it linked to your passport and bank.

December 8, 2025
Unprompted review
PM Property Lawyers logo

Reply from PM Property Lawyers

Thank you for you positive feedback David. We appreciate your feedback and will pass this onto the team.

Rated 1 out of 5 stars

Appalling.

Appalling.
Think chasing for any movement, weeks left unanswered without good reason, simple no chain cash buy takes 11 months.
Avoid like the plague.
Really really cannot not reccomend enough

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Resolved a boundary issue

Konstantina Resolved a boundary issue, liaising with the developers solicitor and myself to ensure we arrived at a suitable resolve. Konstantina checked in regularly to ensure tracking of agreements before signing off on the new boundary agreement and securing my the land registry title deeds. This additional work was unforeseen but did not impact my bill as the developers solicitors where held to make this payment due to their error. This is the type of solicitor and company you want in your side.

October 1, 2025
Unprompted review
PM Property Lawyers logo

Reply from PM Property Lawyers

We kindly thank you for your positive feedback Jo. We will pass this onto the team.

Rated 5 out of 5 stars

PM property lawyers handled our case…

PM property lawyers handled our case from end to end, giving updates on progress and answering any questions, they were great to work with! A special thanks to Esme in the final phase, helping with fiddley address changes!

November 28, 2025
Unprompted review
PM Property Lawyers logo

Reply from PM Property Lawyers

Thank you for your positive feedback James. We appreciate this and will pass this onto the team.

Rated 1 out of 5 stars

Dreadful

Our buyers are using this shambolic firm we now in month 6 of a simple convayncing empty house no chain
Our own solicitor /estate agent are at a complete loss how to get this sale through excuse after excuse things that should have been done in first few weeks now being raised
Terrible stressful time after bereavment made 100 times worse
Should be reported to law ombudsmen law society
Dont use under any circumstances
Im so glad im not paying them !!

If there was a minus star would use

November 1, 2025
Unprompted review

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