Pupsdream Reviews 1,956

Bed is cute & very soft. Guide didn't really match accurately for dog size though. Would have purchased next size up but don't want to exchange at this point because NO communication from seller durin... See more

The calming dog bed is amazing - my border terrier is very reluctant to settle in a bed but loves this one. I had initially bought a jacket which wasn't suitable, and was credited store credit + 20% o... See more

Great machine, our dogs have slowed their barking down to just about nil, when they bark they realise that following the bark will be an uncomfortable sound. It is funny to watch their reactions and... See more

Quick to arrive, and easy ordering experience. These definitely work! We noticed the difference within a few days with our Jack Russell who, when we first got her, was getting heaps of ticks. She neve... See more

Brought a xl bed arrived after 2 weeks, Very poor quality ask to return under consumer right,there website page says return within 100 day . Wouldn't accept a return offered a credit note not a... See more

Great product! Looking at the size chart and the pictures other people put up, I opted for the size down as our Bailey was to the lower end, so glad we did as they fit perfectly! They have give Bailey... See more

Our cats absolutely love their pups dream beds. They are warm and calming and they will snuggle up for hours in them. We have three cats and I had to buy another larger version for our Burmese brother... See more

The information on the site was quite comprehensive, the quality of the products stood out, the site itself is very user-friendly, free shipping and the ability to track progress was greatly apprecia... See more

We had ordered a dog bed for our Labrador, but had requested the wrong size. Roland gave advice on correct size and sorted out the replacement - nothing seemed too much trouble. The replacement has... See more

Awful company! Replies once a day to emails in the middle of the night, flat out refuse me returning an unused not fit for purpose item when the website clearly states you can return within 100 days f... See more

Ordered a calming bed on sale, described as being made of memory foam. Absolute scam. Noticed that the bed is permanently on sale and is definitely not made of memory foam. It's cheaply made with the... See more

Just as the previous person wrote they do not honour what they advertise. There is no returning option. There is no refund. More importantly BEWARE I was on their website. I wasn’t completely committe... See more

Scam company!! Had a terrible and faulty bark collar delivered which fell apart as I tried to put it on the dog. I requested a return address and refund straight away which they say on their website... See more

The company were fantastic at customer service, especially when I had an issue, very responsive and helpful. I was kept up to date with delivery expectations as well. And the actual bed, my dog is o... See more

My grandkitty is enjoying his fluffy birthday bed! Great soft comfy bed, generously sized, great for an adult cat. . Delivery time to US accurate. Will definitely buy from this company again!

Do not buy! They had trust pilot delete my original review. Scam! I have emails documenting slow responses and false promises of shipping my item. I waited almost 2 months for my dog bed and it never... See more

Purchased a couple dog coats as my dog is an awkward size for fitting. The coats did not fit. Ordered a 3rd size which was never delivered. Requested a refund well within the 100 days guaranteed timef... See more

Beware of this company. Like others I tried to return an item and being ignored. They were responsive when I emailed about expected delivery date and when I initially asked for a refund albeit avoidin... See more

Stay away from these rogue traders. They advertise a 100 day money back guarantee, no questions asked. When you then request a refund they refuse and use delay tactics to get you to accept store credi... See more

If I could put 0 stars I would, Sven from customer service probably doesn't even read the emails. They refuse to give me a proper tracking number and have changed the delivery date twice. As per their... See more

Ordered 2 dog beds, 1 has something sharp inside the fabric. The other is still packed. Im getting nowhere with returning them & getting a refund, as others on here have said, they offer you a voucher... See more

Placed an order on the 28/02/2025. Never received a confirmation email and it just said order confirmed on website. The funds left my account but no tracking info arrived, just a load of money off ema... See more

I bought the original cloud 9 dog bed , it was delivered within the timescale stated in the website. My dog loves his new bed , he is an elderly whippet who likes his comfort- this bed meets with his... See more

Our new rescue dog loves her new Calming Bed. It seems to be great quality and I particularly like the fact that you can remove the cover for washing (essential really, but it’s surprising how many d... See more

My dog absolutely loves the bed - He’s only 11 weeks old and before it arrived he couldn’t be anywhere if not right next to someone, now we can leave him alone for an hour or so and come back to him c... See more

Ordered a barking collar for my dog. The collar arrived in a dishevelled box, it was a cheap product and did not work properly. when requesting a refund they made the process extremely hard and they... See more

Easy to order, fast delivery and can't get my pup out of the bed, ended up buying another as a regular visiting pup also took a liking to the bed and they couldn't both fit! The discounts when buying... See more

Our lab is a mess when we get home from our frequent hikes. Every day, this cover keeps our couch safe. He seems to remain more composed while wearing it, and it dries quickly and is easy to wash. Alt... See more

My granddoggy, Luna, absolutely loved the interactive fish toy! Her parents did, also. It is a very pretty blue fish, which charges easily and moves for a long time. Luna has so many stufffies, so I l... See more

All my interactions with Pupsdream were positive. Ordering process was very easy and products arrived seamlessly. Everything we ordered to date has been great. We ordered few items for our new rescue... See more

Our 15 year old dog needed a new bed to be comfortable. We researched and finally ordered The Original Calming Cloud 9 Dog Bed. It was wonderful. He immediately lay down and you could tell that he l... See more

Like others have said, the 100 day moneyback guarantee is false. After several emails (offering store credit) me threatening to call my credit card company, they told me that if I donated it to a pe... See more

The website was easy to navigate and definitely some of the best deals. Great communication with email updates and easy parcel tracking. The product was exactly as described and I'm very happy overa... See more

What can I say other than Pupsdream is first class in every respect. It was completely my fault that I ordered 2 dog beds which were actually too small, when they arrived. I called Pupsdream and expla... See more

My 13 year old cocker spaniel absolutely loves his doughnut style bed. He had a big operation and his bed actually arrived the day he had operation. So when he came home he had a comfy cosy bed to res... See more

My experience... Delivery: It took weeks to arrive. Collar: When I went to put it on my dog, it fell apart. The stitching was faulty, that held the clasp on. Response from Pupsdream: Another... See more

Had a rethink on my order initially placed , contacted customer service who changed my order to a larger size . It took many days to arrive which was a surprise as I thought it was only coming from Ca... See more

Great service & product, plus very responsive… highly recommend to any dog lover, must be comfy as Rico has made it his home already, preferred to the sofa, thanks Pups Dreams 🐾🐶

PupsDream I have been ordering from for over 12 months now. I have not had a bad product. Ordering is simple and delivery is quick, the packaging itself has always been in tact. I have ordered blanket... See more

I purchased a no bark collar after reading the 100 day return policy. The collar has no effect on my dog. When I inquired on doing a refund pupsdream offered a credit with them for future orders.... See more

AVOID!!!!!! Return policy is all lies, they will not refund as there website states all they do is offer 50% refund or a credit note. Wish I had read reviews on this company as I am now out of pocket... See more