Rains Reviews 2,836

I've only bought the raincoat & just purchased my second one, saving the first for walking the dogs as it's finally showing signs of wear. These have worked really well for me & are truly waterproof... See more

UPDATE: Rains have since replaced my bag so a successful outcome. Customer service has been great once they responded to my email, however still very slow and so only 4 stars. Zipper on rains back... See more

Two items from my order were lost by the courier, which was obviously frustrating. However, after a short phone call with one of Rains’ customer support employees, FH, and a few follow-up emails,... See more

I bought a rucksack in store. I wanted to look at them in reality rather than online and I wasn't disappointed. It's stylish, very comfortable to wear and holds more than I need. My only disappoint... See more

I absolutely love the messenger bag I just got. Very sleek and stylish, and quite inexpensive too. Unlike many of the other Rains bags there’s a laptop sleeve with pockets for various stuff inside... See more

cutting-age contemporary designed good quality clothes and luggage line(special like!) at more than fair prices. I sincerely enjoy backpack, long jacket and cap from Rains so far. I’ll definitely buy... See more

This is my 4th Rains jacket and my first in a "puffer" style. It is not only absolutely adorable, but it is comfortable, water proof and warm. The stylist in the Madison Ave store was amazing and supe... See more

nightmare delivery . couldn't deliver . called Egyptian call centres - they hung up on me . no local knowledge . no digital access to change any delivery options . dozens of emails . 5 day... See more

Terrible experience. Ordered a jacket in the sale fair enough what arrived resembled a 1990’s child Halloween costume bin bag. Anyway I decided to return the process didn’t work so I contacted them... See more

edit: if you are having trouble getting through to their customer service team this website is the way to do it. i just received my replacement jacket in the mail yesterday. loved my jacket until s... See more

I bought a raincoat 18 months ago which I adore, but sadly 2 of the poppers became faulty. I contacted customer services who were very polite and helpful. Initially they sent addition poppers to try b... See more

I’ve been a Rains customer for a decade now, starting with a classic raincoat that’s still in rotation today. Over the years, I’ve added backpacks, vanity and travel bags, shorts, pants, and of course... See more

I became familiar with RAINS when I settled in Brittany by the sea. They provide equipment suitable for every season really sheltering you from the hazardous weather from rain to sunshine in the same... See more

This is about outstanding customer service. Both my husband and I love our Alta Puffer coats. They are very warm and lightweight. My husband’s coat developed a problem, which I called customer service... See more

Bought a bag in-store in Amsterdam, charming staff and who were helpful and knowledgeable about the products. Product itself is fantastic - high quality, very functional (tonnes of purpose made p... See more

Rains products are absolutely incredible. Bought a backpack to carry my dogs stuff in on our daily hikes and no matter the weather, everything within is bone dry, bought a second smaller backpack, bou... See more

Trail Cargo Backpack: This was bought using a voucher given by Rains following a faulty goods claim( zip bust on weekend bag) Really disappointed again with a Rains product. The stitching on t... See more

I really like the minimalist design of Rains products, but unfortunately every item I’ve bought has fallen apart surprisingly quickly — all while still under guarantee. I’ve owned two gilets/slee... See more

FedEx, the company you use to deliver your items is very inefficient The backpack I bought on line ar Rains got lost between Danemark and Switzerland It arrived 5 days later than announced after a... See more

I was disappointed with the raincoat but I haven't been able to contact customer support via phone, email and haven't yet received my UPS shipping label after filling out the form on their site 4 day... See more

Terrible experience. I ordered a rain coat as a gift and needed a size bigger. Local stores wouldn’t honour an exchange so the only way to exchange it was to place a new order. The refund took a mo... See more

I initially placed an order on Dec 4, 2025. It is now January 9, 2026 and there has been no communication regarding my order even though I have emailed and called MULTIPLE times over the past month pl... See more

Purchased a rucksack as a Christmas present for my wife. She didn’t like the colour chosen so tried to return for an exchange. Their UK customer service number just cancels, tried their online submiss... See more

The messenger backpack is spacious and works perfectly for office days when I need to carry lunch along with all my work essentials. The only drawback is the shoulder straps: they loosen very easily a... See more

I alrady had a bag from Rains and appriciated rubbery finish resistance to scrathing and greas smudges. Now I went for the backpack. Design wise it is awsome. Build Quality also seems (so far a... See more

I expected so much more from a Danish brand. Received my belted raincoat yesterday, and was appalled by the quality. Horrendous uneven stitching, itchy unpleasant material, flimsy fit, ridiculously lo... See more

The suitcase is fantastic! The delivery, however, was a nightmare. It was supposed to have arrived last Thursday and it was delayed until yesterday. FedEx is really a bad choice for deliveries. My... See more

I have just bought my first Rains waterproof puffer coat in Amsterdam and have been wearing it in Europe every day for the past 10 days. It has kept me toasty and dry. In 2024 I purchased my first Ra... See more

Shopped at the store in Williamsburg, New York and the staff were incredibly helpful and friendly. Ended up buying more than I expected but am very pleased and just recently ordered more online. Cloth... See more

I have read the other reviews, and it seems communication is the issue. My partner and I purchased 2 rucksacks in NYC and so far have been happy with them. We wanted something unusual and practical, a... See more

Over the years we’ve purchased several backpacks, wallets, raincoats, and misc bags and they are always outstanding. Great quality materials, well made, and incredibly durable. They are absolutely w... See more

I purchased the Suva Vision Softshell Jacket in late October at the beautiful 575 Madison Avenue Store in New York City. Anne, the store salesperson, was knowledgeable and gracious. The jacket was e... See more

I love the designs and creativity of this brand. The fashion week shows that I see online are superb! The high quality fabrics keep me absolutely dry and comfortable. Your sales assistants are very he... See more

Lovely jacket, good fit, keeps me dry. The one disappointment is the colour; online “Pool” looks light blue but in real life, it’s much closer to a cool grey. There were limited colours available in m... See more

I needed a new longer length raincoat, my older Didriksons version having worn out. I was impressed with the website but wanted to see the products in person. On a trip to London, we happened upon a R... See more

Awful. Total lack of communication about returns. Bought bag, really didn’t like, then sent back. They said it would take a while to return and refund, but tracking is useless and it now seems to have... See more

Zip tag broke off my Green "Book Daypack Large" so I emailed support and they offered no solutions. All I wanted was a new tag, not a new bag or anything. In customer supports words " H... See more

I love the story of Danish brand by Daniel Brix Hesselager and Philip Lotko, of how they met in design school and created Rains. I read about Brix Hesselager and furniture design in the FT. I have the... See more

I bought a Rains jacket less than a year ago and it’s already ripped under the armpit after very light use. For a brand that markets itself as premium and sustainable, this is laughable. There’s n... See more