Rick Stein Reviews 13,000

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their freshness and flavor. Consumers are particularly satisfied with the delivery service, highlighting the careful packaging and timely arrival of their orders. The ordering process is also described as easy and efficient, contributing to a seamless shopping experience. People appreciate the excellent service provided, with specific mentions of staff members who were polite and efficient in resolving issues. Reviewers also value the presentation of the products, especially when purchased as gifts. Overall, the positive sentiment underscores the company's commitment to providing top-notch products and services.

Based on these reviews

Rated 5 out of 5 stars

I loved the Kate Stein nut bowls. I got them for my sister's birthday. My sister loves Padstow and all things Rick, his restaurant which she visits when she is caravaning down there. Every memorable o... See more

Rated 5 out of 5 stars

I had a voucher to use, but so disappointed that I could not use it for Stein’s at Home Dishpatch meal kits as several friends had told me how good they were. Had visited Stein restaurants in the past... See more

Rated 4 out of 5 stars

We stayed at the Seafood Restaurant for a week in the summer so are already big fans of Ricks food so we knew this hamper would make a lovely christmas present.The presentation box makes it feel reall... See more

Rated 5 out of 5 stars

These mugs made an excellent gift to share with three others, as a daily reminder of our friendship. The design is eye catching and evocative of the bays that surround Padstow.. The bonus, hidden till... See more

Rated 5 out of 5 stars

Lovely plate. Very quick to post and well packed. However will think carefully before placing next order as the delay at the Evri delivery office was disgraceful and although covered in a fragile tape... See more

Rated 2 out of 5 stars

I have so far made three orders from Rick Stein online fishmongers and I have yet to receive a correct order. Every time something doesn’t turn up or something else (that I didn’t want) is substitut... See more

Rated 5 out of 5 stars

Delivered on time, great fresh lobsters, crabs and scallops. Everyone had a very delicious meal with tomatoes and salad from the garden, new potatoes and homemade aioli, washed down with some Sauvi... See more

Rated 5 out of 5 stars

Invited close friends for dinner, and re-created the meal me and my husband enjoyed whilst staying at the Seafood Restaurant in 2023. STARTER Shellfish Soup, served with Smoked Mackerel Pate... See more

Rated 1 out of 5 stars

Every time I have visited the restaurant they've not had the curry. Additionally, I bought mugs from there at full price only to find them heavily reduced on their website. I felt conned. I emaile... See more

Rated 5 out of 5 stars

Had a day trip to Padstow, was advised not to go to Rick Steins due to cost, but went anyway as the billboard outside the Seefood Bar showed a lovely Lobster Roll. Had never tried lobster & always wan... See more

Rated 5 out of 5 stars

I ordered 4 hake steaks and they were absolutely beautiful. They arrived very early on the day promised, packed as always perfectly. I cooked them using a Rick Stein recipe which was so simple and... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Ordered the seafood platter plus additional dishes and a couple of bottles of wine from the Rick Stein on-line fishmongers. The orders arrived exactly on time and were very carefully packed and pre... See more

Rated 5 out of 5 stars

My order was received and dealt with in a timely manner. Slight disappointment as one of the side plates Coves of Cornwall design was damaged when delivered.I telephoned the customer service team and... See more

Rated 5 out of 5 stars

Having had 3 bad experiences with dpd I was at home for the scheduled delivery time and a very polite driver waited until I answered the door . This is no more than I think one should expect but , sa... See more

Rated 5 out of 5 stars

Arrived on time, packaged perfectly, fish exactly as described, smelling only of the sea, not fish! Cooked the turbot as Rick's recipe and followed it to the letter (not easy, as I am an Aquarian and... See more

Rated 5 out of 5 stars

My previous order went missing with Evri when I contacted rick stein customer service they were very helpful and sent a replacement out straight away. Which I received in a couple of days so thank yo... See more

Rated 2 out of 5 stars

First time ordering from Rick Stein Homewares. Order incomplete, but charged. Contacted Tuesday, told they’d look into it. Have heard nothing since, 5 days later. I’d expect a refund, replacement, e... See more

Rated 1 out of 5 stars

Unfortunately my 3 gift parcels were delivered by EVRI. And left outside on my driveway with no attempt to deliver to my door or to be left in the porch (where I had left a note indicating to leave in... See more

Rated 5 out of 5 stars

Oh my goodness, this is our second visit and we were certainly not disappointed. The food was amazing, the service was also fantastic, the staff are all so very lovely. It is definitely worth a visit,... See more

Rated 2 out of 5 stars

Wouldn’t deliver to my address in Scotland. Managed to get a delivery organised to an address in Edinburgh to be brought to me by family. Didn’t arrive on the day arranged so had to cancel, as it... See more

Rated 1 out of 5 stars

My daughter bought the Xmas Pudding and it was awful hardly any fruit but I did manage to find one chopped up nut really disappointing lacking flavour and stodgy. Had better pudding from Aldi and Lid... See more

Rated 5 out of 5 stars

Having ordered a homeware item for a birthday present I was very disappointed it was damaged when delivered. The package suggests the damage occurred in transit. When I emailed Rick Stein’s online sto... See more

Rated 5 out of 5 stars

My order, originally, was lost by the parcel couriers. Within 24 hours of my email being sent to Rick Stein's 'Lost delivery' office, I was phoned, the order for a replacement was lodged by the v... See more

Rated 5 out of 5 stars

Fish, so fresh they're nearly swimming! Packaging was excellent. Delivery was exactly as promised. Cooked to the recipes on the website. Everything was superb, so much better quality and flavour t... See more

Rated 5 out of 5 stars

I received my order with a defective product, Ema sorted it out and sent me a replacement which arrived within 48 hours. I then placed another order which went missing in transit. Even though this was... See more

Rated 5 out of 5 stars

Excellent, quality of the platter was superb, oysters were to die for, crab claws excellent and gravlax was so full of flavour , in fact the whole platter was exquisite. As for the fish soup, amaz... See more

Rated 5 out of 5 stars

Used Rick’s online shop numerous times and it is always very reliable with delivery etc and all the food/goods I have bought have been brilliant quality. I would highly recommend. Just great for treat... See more

Rated 5 out of 5 stars

Ordered this for my brothers 60th Birthday (who has everything!) and it went down a storm! He feels he will be munching and drinking away for a long time :-) Ordering was easy, shipping was quick, and... See more

Rated 5 out of 5 stars

I had coffee and some pastries from the cafe. The food was lovely, but some staff had a genuine attitude. Waited a while for someone to acknowledge us. Then served me like they were doing me a big... See more

Rated 1 out of 5 stars

The wine was left in a farmyard no where near my parents home. As a consequence my father did not receive his gift for Father’s Day. I suggest you do not use Evri. I have asked for some compensation b... See more

Company replied

Rated 5 out of 5 stars

I think Rick Stein is wonderful & love his TV programs & his books!! One day I hope to visit Padstow and eat in his restaurants!! And it looks like his family are also into food & hospitality too!!! �... See more

Rated 2 out of 5 stars

I received a £120 Gift Voucher from my daughter as a Christmas Present. Previously I have been able to use these to order a range of products but when I tried to use it to order a meal for two in earl... See more

Company replied

Rated 4 out of 5 stars

We had scallops which are always splendid followed by a new departure, turbot tranches. These were also very good but expensive,for us Dover Sole is equally delicious and better value.

Company replied

Rated 4 out of 5 stars

The fish parcel arrived promptly on the date I requested and included all the variety of fish I ordered. But one of the lemon soul fillets was not very fresh once cooked on the day of receipt - it was... See more

Rated 5 out of 5 stars

Beautiful Hake If possible better than the last we ordered Perfect for Good Friday and excellent portions Can’t wait to order your mussels when available Many Thanks , If I say so myself I coo... See more

Rated 4 out of 5 stars

The Dover Sole was delicious and I was pleased to be able to remove the skin easily. However the scallops were disappointing. They smelt quite strong and we're really sandy so needed a lot of careful... See more

Rated 3 out of 5 stars

The service was good and the location looking over Poole harbour excellent. Food was also very good but expensive but what was so disappointing was the cost of house wine exhorbitant at £42 per bott... See more

Rated 5 out of 5 stars

Another first class delivery, of first class fish from Rick Stein's. Hake, Cod and red Mullet were the order of the day. One word for the fish - Delicious! Another word for the delivery/ordering ser... See more

Rated 2 out of 5 stars

Was very disappointed with some of the fish I had purchased with a gift voucher that my husband had purchased last year but who has sadly died. I was really looking forward to receiving my fish but th... See more

Company replied


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Average for £

I booked the main restaurant @ Sandbanks for special birthday experience for my mother (7 people for an 80th) . Explained this when booking. Whilst the staff were quite pleasant - no mention of birthday or an attempt to make her feel special. Plus inflexibility with menu options.The restaurant was not busy as it was lunchtime.Given the amount we spent we won’t return and will explore other options locally with better atmosphere . A shame.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Voucher to spend

I had a voucher to use, but so disappointed that I could not use it for Stein’s at Home Dishpatch meal kits as several friends had told me how good they were. Had visited Stein restaurants in the past so decided to get something from the online fish shop. The delivery was well packaged and the fish was excellent quality. Using the voucher at check out was not clear and had to contact customer service who were responsive and very helpful.

January 29, 2026
Rated 5 out of 5 stars

Wonderful

The staff, the decor and the attention to detail, plus, of course, the fabulous food made our visit perfect from start to finish.

January 23, 2026
Rated 3 out of 5 stars

The main was a let down

We went there for lunch. The service was great. We enjoyed the starter and the dessert. However, the main, which was meant to be belly pork, was a let down. It was basically a large lump of fat, with hardly any meat. Shame, as this took away from the experience.

January 16, 2026

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