Minimal to no correspondence except for advertising since I made a claim with them over 7 months ago after a flight cancellation and full day of delay in travel plans. I have followed up twice and be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Based on reviews, created with AI
Based on these reviews
After some initial issues, Skycop got in contact with me and completely resolved everything. I’m very happy with the outcome and I appreciate the effort to sort this out. I have now received my compen... See more
Company replied
In all fairness to Skycop I wasn’t best pleased then they contacted me and everything got sorted out. I know they submitted our claim shortly after our awful experience with the Airline which we’ll... See more
Company replied
Absolutely terrible. Airline confirmed payment many months ago, flight delay was over 16 months ago and Skycop refusing to pay out. I've emailed multiple times,either ignored or generic, empty promise... See more
Company replied
I posted a review 2 days ago and Skycop still hasn’t responded to me directly. KLM has confirmed they paid my compensation to Skycop over six months ago, yet Skycop continues to claim they hav... See more
Company replied
My Paris–Athens flight delay was insane. Airline said “extraordinary circumstances,” aka their favorite excuse. Skycop kept emailing me updates (friendly tone btw). About 2 a short time later, they pr... See more
Company replied
Legit scam. I had a delayed flight in January 2024 with WizzAir and I decided to colaborate with SkyCop for compensation. After almost 2 years, in December 2025 I received an email that funny enough l... See more
Company replied
I am disappointed with the lack of progress and communication regarding my claim #83534a47. My flight (Wizz Air W43185) was delayed back in July 2024. While Skycop successfully got the claim approve... See more
Company replied
If i could rate a 0 star experience i would, i put a claim in ref 6fd83c5d in may 2025 and its still on going, i have sent numerous emails, messages but no reply, no communication nothing. I login to... See more
Company replied
I wish there was a possibility to give a negative rating. This is a scam company full of fake, paid reviews. Finally, a class action lawsuit has been launched against them, with hundreds of cheate... See more
Company replied
I initially tried to deal with the airline on my own, but every reply took weeks and led nowhere. The process felt endless and frustrating. Using this service saved me a lot of time, removed the stres... See more
Company replied
Verified
Having claims with airlines is always painful, stressful and nervously challenging. Skycop takes this burden on their side and that might be the best service ever. The fact is that today I received a... See more
Company replied
Swift reply to communication request. They've restarted my claim after a delay from my end. Really good service taking your mind away from dodgy airlines who never want to compensate anyone. Stress fr... See more
Company replied
I used Skycop to claim EU261 compensation for a Wizz Air flight (W62218, 11 July 2023, PNR DEPV2M). Wizz Air confirmed they paid Skycop, but I never received the money. I have signed documents with Sk... See more
Company replied
I sent my claim in september 2025. After many emails, I got answer, that my claim has been approved, and they just waiting for payment. One month ago I check status again, and info that airline comp... See more
Company replied
Flight fm Jhb to LHR delayed 48 hours. Someone suggested (not recommended) Skycop for claim. NOW over an year and had ZERO besides ‘standards letters’ stating how ‘dedicated staff and legal team worki... See more
Company replied
I filed my claim with Skycop in June 2023, right after our flight was delayed for 24 hours. Somehow I was receiving their emails in my Spam box. Received a call on November 6, 2025 from them and reop... See more
Company replied
This company feels like a scam. I did two claims with them. One in 2022, other one in 2024. After I gave 1 start on google review, I've received message from them on both of my claims that Comp... See more
Company replied
This goes to Tomas Vaišvila, CEO of skycop.com. You can't keep people's money if they are entitled to receive their compensation. Claim #74676d7c. I contacted Alternative Dispute Resolution for... See more
Company replied
Extremely scamming company. I have submitted claim, then 7 minutes after the submission i have tried to withdraw seeing their fees. They have been refusing to answer my emails and request for ca... See more
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Had to choose a rating but Skycop not even worth one star.BA.paid my compensation claim on 22 December last year.I was NOT notified that this had been done,but sent proof of payment to Skycop when I d... See more
Company replied
AVOID THIS COMPANY AT ALL COSTS. I started a claim via Skycop following a delayed flight with RyanAir. I completed the form on their website, however was unable to attach a copy of my passpor... See more
Company replied
I have had a claim well over 2 years ago,they said payment has been settled and funds would be in my account 27 November 2025! Now I've attempted to contact via email on multiple occasions but the jus... See more
Company replied
I registered my claim in June 2023 for compensation from BA for 2 pax for a cancelled flight. Initially all was fine, our flight documents were requested and uploaded and the claim was submitted. It’s... See more
Company replied
Now one year and despite being told they have received payment from airline I have not received anything. Frankly, this is criminal and airlines should refuse to deal with them. I suspect there migh... See more
Company replied
🚨 SKYCOP IS A TOTAL SCAM — STAY AWAY! 🚨 Claim ID #de0b5760 LET’S EXPOSE THIS SHAME PUBLICLY! This all started back in AUGUST 2025. Air Canada ALREADY SENT THE BANK TRANSFER on 10/2... See more
Company replied
Skycop's claim system is unworkable. I was claiming for a flight with 2 'legs' both booked together through the airline (Lufthansa) but despite logging very detailed info, Skycop attempted only to rec... See more
Company replied
I traveled to Saudi Arabia with my parents and my younger sister with Saudi Airlines. During our trip, we experienced several hours of delay, which led us to file a claim through Skycop. My parents... See more
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Claim was dismissed despite proof of an 8 hour delay with AJET. Skycop said I hadn't sent all the documents requested. I had. Twice actually. They now have all my personal data including passport numb... See more
Company replied
Absolutely unacceptable company. Do not use please. I sent all my details copies of all tickets all information requested yet hear I sit over 12 month later with no outcome. Been told, like so many o... See more
Company replied
Dear Skycop team, could you please explain why I keep receiving emails requesting additional information, even though I have already canceled the procedure (twice)? Do I really need to file a report... See more
Company replied
Once again here, after my previous review Skycop contacted me and asked to write an email do their support. Immediately after doing that they said my claim was approved and I should submit my bank det... See more
Company replied
Like many others here, I'm experiencing the same issue. I submitted my claim at the beginning of January 2024, and after 22 months, there has been no progress. At first, the process seemed very smooth... See more
Company replied
Original claim made 30.10.2023.Poor communication since. Then 10.03.25 If I agree to accept immediately a pay out in 3 days of €150. ‘By opting for the Fast Payout, you receive immediate final... See more
Company replied
Skycop is one of the worst companies I’ve dealt with. They collected all my documents, promised to handle my claim, and then disappeared. I’ve been waiting for months with zero updates and no an... See more
Company replied
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
3.1
Average
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress-free solution
Flight delays already ruin plans and create enough frustration on their own. Thanks to this service, at least the compensation process was calm and well-organized. I never felt overwhelmed or stressed during the claim.
January 29, 2026
Unprompted review
please, pay them now and let’s end this farce once and for all.
Premise: the compensation has already been received by you because the airline paid it back in October.
After countless emails (since August), WhatsApp messages, and Trustpilot comments, I was finally given an email address to contact in order to solve the issue.
What happened? You kept giving me different email addresses every time I left a comment, but luckily, the last one finally replied.
It took MONTHS and daily emails from my side before I got any answer.
I clearly stated that the issue involved all the members (there were eight of us), for a total of over €4,800 , yet only I was compensated. What about the others? Do they also need to expose the truth about how you operate before their cases are processed?
Their payment from Air Transat was received the same way as mine, so why haven’t they been paid or even contacted?
I personally sent you the images of the bank transfer made by Air Transat.
And yes, before you say that they need to write to a specific email address — THEY ALREADY DID. They also sent several emails.
Please, reply, pay them, and let’s close this matter.
Your refund to me changes nothing
I’m speaking out for my fellow passengers.
August 20, 2025
Unprompted review
scammers!!!
scammers!!!! , i know at least 5 people claimed through them, 1 -2 years and still nothing!!!
February 11, 2025
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your concerns.
We would like to clarify that Skycop is a legitimate flight compensation service, and unfortunately, some claims can take a long time to resolve due to airline resistance, legal proceedings, or prolonged negotiations. While this does not excuse poor communication, it may explain why certain cases can extend over a year in more complex situations.
That said, we take feedback like yours very seriously and would genuinely like to review the specific cases you’re referring to. As we cannot locate any claims based on the information provided, we kindly ask you or the affected clients to contact us directly at [email protected], including a claim ID or the email address used to submit the claim. This will allow us to investigate properly and provide clear, individual updates.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to clarify the situation and address any unresolved issues.
Best regards,
Skycop Team
Reply from Skycop
Dear Ervinas,
We are very sorry to hear about your experience and sincerely apologize for the lack of communication you’ve encountered.
Please rest assured that Skycop is a legitimate compensation service, and we would very much like to look into your case and clarify the current status. Unfortunately, we’re unable to locate your claim based on the information provided in the review. To help us investigate this matter properly, we kindly ask you to contact us directly at [email protected], including your claim ID or the email address used when submitting your claim.
Thank you for bringing this issue to our attention. We appreciate your patience and would welcome the opportunity to resolve this for you and restore your trust.
Best regards,
Skycop Team
Dont use Skycop
I would give minus stars if it would be posible.
you havent replyed on my mail for 4months and still no progess on the claim? Really 25Months and still nothing?
October 14, 2025
Unprompted review
Reply from Skycop
Hello,
We are truly sorry to read about your experience and sincerely apologize for the long delay, the lack of communication, and the frustration this situation has caused you.
We take concerns like yours very seriously. Unfortunately, we’re unable to locate your case based on the information provided in the review. To allow us to investigate what has happened and provide you with a clear update, we kindly ask you to contact us directly at [email protected], including your claim ID or the email address used to submit your claim.
While some claims can take longer due to airline resistance or legal proceedings, a delay of this length combined with unanswered messages is not acceptable, and we would like the opportunity to review your case properly and address the communication issue.
Thank you for bringing this to our attention. We appreciate your patience and hope to resolve this matter for you as soon as possible.
Best regards,
Skycop Team
Everything in the begining has been…
Everything in the begining has been streight forward and everything is completed and also the airline company did agree to compesate but is on hold since september 2025,
Claim #5a110ed0
February 11, 2026
Unprompted review
Reply from Skycop
Dear Arbon,
Thank you for sharing your experience with us. We completely understand how frustrating it is to see things stalled for such a long time.
Regarding your claim, cases can occasionally remain on hold even after an airline’s initial agreement due to additional legal, administrative, or payment-related steps required on the airline’s side.
To make sure your case receives immediate attention and that you receive a clear update on the current status, we kindly ask you to contact your claim administrator directly by replying to the latest email you have received from Skycop. Our team will be happy to review your case in detail and inform you of the next steps.
Thank you for your patience and for trusting Skycop. We truly appreciate it and remain committed to supporting you until your case is resolved.
Best regards,
Skycop Team
I am still waiting for my compensation…
I am still waiting for my compensation payment under Claim #8bd40c12.
Wizz Air has confirmed that the compensation was transferred to Skycop on my behalf, however I have not received the funds in my bank account yet. I have also sent multiple follow-up emails but have not received a clear response regarding the payment date.
I understand that processes may take time, but the lack of communication is very frustrating. I kindly request an update on the status of my payment.
February 11, 2026
Unprompted review
Reply from Skycop
Dear Linda,
Thank you for sharing your experience and for bringing this matter to our attention. We sincerely apologize for the delay in receiving your compensation and for the frustration caused by the lack of clear communication - we completely understand how disappointing this must feel.
Your payment is currently under review by our finance team, as incoming funds from airlines sometimes require additional verification before they can be released to clients. That said, we agree that you should have received clearer updates, and we are sorry this was not the case.
To ensure this is resolved as quickly as possible, we kindly ask you to contact us directly at [email protected], referencing your claim ID. This will allow us to look into your case immediately and provide you with a concrete update on the payment status.
Thank you very much for your patience. We truly appreciate your understanding and assure you that we are here to support you until this matter is fully resolved.
Best regards,
Skycop Team
Submitted a claim 2 weeks ago, no response
Submitted a claim 2 weeks ago. They requested me to submit additional files in a day or so and then disappeared after I did so. No response to my email so far. Please respond.
January 28, 2026
Unprompted review
Reply from Skycop
Dear Alikhan,
Thank you for sharing your feedback. We’re sorry to hear about the lack of response after you submitted the requested additional documents and understand how frustrating this can be.
Please accept our apologies for the delay. Your case is still in its early stages, and we would like to ensure your documents have been properly reviewed. To help us follow up and provide you with an update as soon as possible, we kindly ask you to contact [email protected] with your claim details.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best regards,
Skycop Team
If i could rate a 0 star experience i…
If i could rate a 0 star experience i would, i put a claim in ref 6fd83c5d in may 2025 and its still on going, i have sent numerous emails, messages but no reply, no communication nothing. I login to my account and all it states is its with the legal team. i honestly think that skycop is a huge scam. avoid at all costs.
February 10, 2026
Unprompted review
Reply from Skycop
Dear James,
We’re sorry for the long delay and lack of communication regarding your claim. We understand how frustrating this is and apologize for the experience so far.
Your case is still with our legal team, but the silence you’ve experienced isn’t acceptable. Please contact us directly at [email protected] with your reference number so we can review your case and update you properly.
Kind regards,
Skycop Team
I am a customer of Skycop
I am a customer of Skycop. Wizz Air has paid the compensation to Skycop on my behalf, but I have not received the funds yet. I have sent multiple emails and messages, but I have not received any response for several weeks.
I have formally submitted a complaint to the State Consumer Rights Protection Authority in Lithuania, as I have exhausted all direct communication with Skycop.
I am sharing this review to inform others about my experience.
February 10, 2026
Unprompted review
Reply from Skycop
Dear Linda,
We’re sorry to hear about your experience and understand your frustration. We regret the lack of communication and take your complaint seriously. Your case should be reviewed again by our payments team to clarify the status and ensure it’s resolved as soon as possible.
Thank you for sharing your feedback, and we apologize for the inconvenience caused.
Kind regards,
Skycop Team
Skycop handled my claim #6692f8da in an extremely disappointing and unprofessional way, and I would not recommend their service.
My claim status has been showing “Compensation approved, the airline has agreed to compensate you, we’re waiting for the funds” for a long time, but when I contacted the airline, they clearly told me that the payment had already been made to Skycop some time ago. Instead of clarifying this contradiction, Skycop keeps repeating that they “did not receive any payment”, without giving any concrete evidence or proper explanation, and without providing an official written statement on company letterhead confirming this.
Communication has been very poor: emails are answered with generic templates, my case is always “in legal status” and “needs more time”, and no one takes clear responsibility to investigate where the money actually is or to give me a clear timeline for my payout. I have repeatedly asked them to urgently verify with their legal and payments departments and to send me an official written confirmation of their position, but their behaviour so far has not restored my trust.
For a company that claims to defend passengers’ rights and make compensation “simple”, this lack of transparency, delay, and contradiction between what the airline says and what Skycop says is unacceptable. If Skycop genuinely believes no payment has been received, they should at least cooperate fully, provide clear written answers and work together with me and the airline to resolve the situation, instead of leaving the customer to chase both sides. In the future I will either claim directly with the airline or use another company, because with Skycop I have lost time, trust, and peace of mind, and unless their behaviour and communication change, I cannot recommend them.
November 19, 2025
Unprompted review
Reply from Skycop
Dear Zouh,
We’re sorry for the frustration caused and understand your concerns. When a claim shows “waiting for funds,” it means we have not yet received the payment in our accounts, even if the airline states otherwise. Payments can be delayed, misreferenced, or sent through intermediaries, which requires additional verification.
That said, we acknowledge your feedback about communication and transparency. Your case will be rechecked with our legal and payments teams to clarify the situation and provide you with a clearer update.
Thank you for raising this, and we regret the inconvenience you’ve experienced.
Kind regards,
Skycop Team
Major data security concern
Major data security concern. There is no support with this company. I am not sure if they are legitimate as they ask for unnecessary information through their form followed by their generic emails. As I went through the form I decided against logging a case with them but they created a case even though I pressed save for later. I have sent multiple emails and messages on social media to delete my information and still no response.
January 8, 2026
Unprompted review
Reply from Skycop
Hello,
We’re sorry for the concern this caused. Creating a draft case by clicking “save for later” does not activate a claim or any legal process, and your data should only be used for that draft unless you explicitly submit and authorize the case.
Your data protection request is taken seriously. Please contact us directly at [email protected] and we will ensure your information is reviewed and deleted in line with GDPR requirements.
Kind regards,
Skycop Team
Extremely scamming company
Extremely scamming company. I have submitted claim, then 7 minutes after the submission i have tried to withdraw seeing their fees.
They have been refusing to answer my emails and request for cancel claim and even though I HAVE NOT SIGNED contract authorization they are refusing to cancel my claim and try to get fees
February 10, 2026
Unprompted review
Reply from Skycop
Dear Teodor,
We’re sorry to hear about your frustration. If no authorization agreement was signed, your claim can be canceled and no fees should apply. The situation you describe is not how this should be handled.
Your claim will be forwarded to the assigned claim administrator, who will take care of your claim withdrawal process. They will contact you as soon as possible, thus please check your inbox.
Kind regards,
Skycop Team
I have a pending claim against FlyOne…
I have a pending claim against FlyOne that was lodged on June 18 ,no updates at all apart from that legal steps are in place.Please contact me asap about my outcome .It has been over 6 months!
June 18, 2025
Unprompted review
Reply from Skycop
Dear Valentin,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the lack of updates regarding your claim.
Please note that your claim is currently in legal status, which means legal steps are underway. This stage can take additional time, depending on the airline’s response and the legal process involved. That said, we acknowledge that clearer communication should have been provided, and we apologize for the inconvenience.
Your case has been flagged for follow-up, and a member of our team will contact you directly with an update. If you would like to reach us sooner, please contact [email protected] with your claim details.
Thank you for your patience and understanding.
Best regards,
Skycop Team
Improved rating
Following the bad review posted recently,I am happy to report that Skycop subsequently redeemed themselves by settling my claim with full compensation.
February 5, 2026
Unprompted review
Reply from Skycop
Dear Joan,
Thank you very much for sharing this update. We’re truly glad to hear that your claim has now been settled with full compensation and that we were able to resolve the situation.
We appreciate your patience and for giving us the opportunity to make things right. Thank you for updating your review and for your trust in our service.
Wishing you smooth and pleasant travels ahead!
Best regards,
Skycop Team
This company is a scam. Go somewhere esle.
This company feels like a scam.
I did two claims with them. One in 2022, other one in 2024. After I gave 1 start on google review, I've received message from them on both of my claims that Compensation is Approved. One year later, nothing changed. Still haven't' received the compensation.
In that time I wrote 2 requests to which they didn't bother to respond.
I'd be happy to change this review. But as of now, 0 stars reflect my experience.
February 8, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your experience with us. We’re truly sorry for the frustration and disappointment caused by the long delays and the lack of communication. We fully understand how upsetting it is to be informed that compensation has been approved and then see no progress for such an extended period.
Please accept our sincere apologies for not responding to your follow-up requests - this is certainly not the level of service we aim to provide. Your feedback is taken seriously, and your cases require immediate review to clarify their current status and next steps.
We kindly ask you to contact us directly at [email protected], referencing both claims, so our senior support team can investigate and provide you with a clear, direct update. We genuinely hope to have the opportunity to resolve this matter and restore your confidence in our service.
Thank you for bringing this to our attention and for your patience.
Best regards,
Skycop Team
Absolutely terrible
Absolutely terrible. Airline confirmed payment many months ago, flight delay was over 16 months ago and Skycop refusing to pay out. I've emailed multiple times,either ignored or generic, empty promise email reply. All documents are in place. They have stolen my money. Do not use.
February 7, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your experience. We’re truly sorry for the frustration and distress this situation has caused.
Please accept our sincere apologies for the lack of clear communication - this is not the level of service we aim to provide. We understand how concerning it feels when all documents are in place and payment is still pending.
Your case requires immediate review and has been escalated for urgent investigation to clarify the payment status. To ensure a direct follow-up, we kindly ask you to contact [email protected] with your claim details so a senior team member can assist you directly.
Thank you for your patience. We remain committed to resolving this matter.
Best regards,
Skycop Team
Worth every cent
I hesitated at first because of the fee, but in the end it saved me time, nerves, and actually got results.
February 6, 2026
Unprompted review
Reply from Skycop
Dear Jason,
Thank you for your kind feedback. We’re glad to hear that our service proved worthwhile and helped save you time and stress while achieving the result you were hoping for.
We truly appreciate your trust and wish you smooth and pleasant travels ahead!
Best regards,
Skycop Team
10 days after my last review i still…
10 days after my last review i still did not receive a response...
February 6, 2026
Unprompted review
Reply from Skycop
Dear Marija,
Thank you for your follow-up. We’re very sorry to hear that you still haven’t received a response after your previous review.
Please accept our sincere apologies for the delay. Your case requires immediate attention, and we have escalated it to ensure it is reviewed as a priority. Your claim was forwarded to your administrator, who will take a closer look at it and contact you as soon as they can.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best regards,
Skycop Team
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