Company activity
Updated 6 hours ago
This page gives you a detailed overview of how SmartTrace has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.
Claimed their Trustpilot profile: August 2017.
Confirmed details
Proof of identity
Proof of identity of a user associated with this account
Contact details
Google My Business account verified and synced
Bank account
Bank account registered during subscription process
Pays to access extra Trustpilot features.
Asks their customers for reviews — whether positive or negative.
Review sources
Where reviews have come from for the past 12 months
Organic
838
Verified
101
Invited
0
Redirected
1
Total reviews from the past 12 months
940
Star distribution by review source
How star ratings differ by review source from the past 12 months
Reviews over time
How SmartTrace got its reviews in the past 12 months
Reply behavior
How SmartTrace replied to negative reviews in the past 12 months
SmartTrace’s flagging activity
How frequently SmartTrace flagged their reviews in the past 12 months
What's a flagged review?
SmartTrace may flag a review if they think it's in breach of Trustpilot's guidelines.
SmartTrace selects the reason(s) they're flagging the review, so we know what to investigate.
We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).
Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.
If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.
- SmartTrace flagged 8 of their reviews a total of 8 times.
- 87% of those cases turned out to be invalid.
What happened to the 8 flagged reviews from the past 12 months?
Reviews still online on trustpilot.com
7
Reviews removed from trustpilot.com
1
Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by SmartTrace
7
Reviewer resolved the breach of Trustpilot's guidelines
0
Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines
1
Reviewer didn't resolve the breach of Trustpilot's guidelines