Teufel Audio Reviews 523

TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

Even though i didn't get to use the products i ordered due to a change of heart the return process was, for the most part, smooth. Even though i faced some difficulties, Jacky from customer care was a... See more

Rated 5 out of 5 stars

I bought the Consono Concept 8 system for my apartment and its the purchase that brings me the most happiness.The neighbours are happy too!😂 Thanks a lot

Rated 3 out of 5 stars

It's amazing how easy it is to write a review about this product without ever having used it. There's a lot of reviews on here that seem to be written in English by French, German and other nationalit... See more

Rated 3 out of 5 stars

Great products but awful customer support. Took me 10 days to finally receive a quotation for a B2B order just to find out that it's wrong again... I'm fed up, thanks Teufel. Maybe this review helps t... See more

Company replied

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Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

Good sound is about more than just music – it’s the way we listen. Since 1979, we’ve been engineering and designing Teufel products in Germany with lots of passion for good sound. From portable Bluetooth speakers and headphones all the way to stereo speakers and home cinema systems, we’ve been offering the best in sound at the best price from our home city of Berlin.

Customer Information

Written by the company

8 week trial period
Up to 12 year guarantee
Buy direct from the manufacturer

Contact info

3.7

Average

TrustScore 3.5 out of 5

523 reviews

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Rated 4 out of 5 stars

Even though i didn't get to use the…

Even though i didn't get to use the products i ordered due to a change of heart the return process was, for the most part, smooth. Even though i faced some difficulties, Jacky from customer care was able to assist me so in the end all was good.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered

Ordered T500 - Denon DRA-900H -Pro Ject debut S phono.
Delivered to Ireland in perfect condition from Germany. Shipped quickly and delivered in seven days. Perfect communication. Great sound so I'm extremely happy. Definitely recommend.

September 29, 2025
Unprompted review
Rated 3 out of 5 stars

Great products but awful support

Great products but awful customer support. Took me 10 days to finally receive a quotation for a B2B order just to find out that it's wrong again... I'm fed up, thanks Teufel. Maybe this review helps to improve your service.

September 17, 2025
Unprompted review
Teufel Audio logo

Reply from Teufel Audio

Thank you very much for your feedback. We are very sorry that you are not satisfied with the processing of your order.
As we do always set very high standards when it comes to product quality and service, it is very unsatisfactory for us when we are unable to meet our customers' expectations at 100%.
We are going to evaluate your experience with our customer service internally. We hope that you will still give us another chance to prove it.

Rated 5 out of 5 stars

First purchase from this company

First purchase from this company. Delivery is fast and efficient. The only packaging for the speaker was damaged. Fortunately, not a speaker. The products met my expectations. Most importantly, how the music sounds on these speakers I am satisfied.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great products at competitive price!

Great products at competitive price!
I’ve used Teufel products for over 15 years and have always enjoyed them, excellent quality for a reasonable price. Refreshingly different. Good after sales service and professional hotline in case of issues or quesetions.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

It's rare to find a business that does…

It's rare to find a business that does customer service really well. I ordered a large 5.1 home cinema system, and the amplifier unfortunately arrived faulty.

The return/replacement is still in-progress, but Teufel answer their phones within 30 seconds every time, and everyone is always super helpful.

Therefore, regardless of the faulty device, kudos to your team!

May 14, 2025
Unprompted review
Rated 3 out of 5 stars

Pain in the a..

So bad the experience while writing my address and payment process. the Zip Code was not accepted and was requested to be changed several times.... Later on I tried not exagerating 10 times to pay with 3 different metods. A pain in the a..

March 30, 2025
Unprompted review
Teufel Audio logo

Reply from Teufel Audio

Dear Esmeralda, thank you for your feedback, and I apologize for the difficulties you encountered with our webshop. Please reach out to our customer service if you face any issues or require assistance, and to share your suggestions on how we can enhance our checkout process. Thank you. Best regards from Berlin.

Rated 5 out of 5 stars

I found a discount for the shipping…

I found a discount for the shipping costs, which was great, and also a discount for the product I wanted to have. I admit that I would not have bought them without the discounts...
Absolute high quality and great sound!

November 17, 2024
Unprompted review
Rated 2 out of 5 stars

annoying

annoying
I am so annoyed! I have the "Airy Sport", the bluetooth is shit! ok? you always have to put it in charge in order for it to work! ON 40% Battery!!!!!!!

October 28, 2024
Unprompted review
Teufel Audio logo

Reply from Teufel Audio

Thank you for sharing your feedback. I apologize for the difficulties you are experiencing with your Airy Sports. Please feel free to reach out to our customer service team for assistance.

Rated 5 out of 5 stars

Everything was perfect

I recently purchased a 5.1.2 setup and I couldn't be happier with my decision! The sound quality is exceptional, providing an immersive audio experience that truly enhances my movie nights. The shipping to Greece was surprisingly fast and hassle-free. Overall, a fantastic purchase that exceeded my expectations!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

After about two months of use, I can recommend Teufel to you as well!

I bought mine at a sale on Teufel's site in August, after a friend of mine recommended them to me. I was having a hard time deciding between two headphones, but I went with the Teufel Zola, with teal&lime covers and cusions and a dark grey base.

It looks beautiful, and is comfortable to wear over a long period of time. My friend(s) who I play with and talk with on discord, say the mic sounds really good and what I've deemed from my recordings, I agree!

Shipping took a little while, but that has nothing to do with Teufel and more to do with the destiny location the courier.

Overall I'm very happy with the purchase and can recommend Teufel for others!

October 15, 2024
Unprompted review

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