Toponetrader Reviews 2,873

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their helpfulness and the excellent customer service provided. Consumers highlight the team's responsiveness and the speed at which they address inquiries, noting that support is readily available and solutions are provided efficiently. People appreciate the low cost and special service. The promptness of payouts is a frequently mentioned positive aspect, although some reviewers are yet to experience this firsthand. The support team, including individuals like Arjie, David, Daniel, Ade, Janice, Usman and Sarfraz, receives special recognition for their knowledge, patience, and dedication to helping traders succeed. However, opinions on payment processes are mixed, indicating varying levels of satisfaction among reviewers.

Based on these reviews

Rated 5 out of 5 stars

Good customer service by Daniel. I would recommend top one trader, just pay once no monthly subscription no, hidden charges no need to pay again like apex funding after passing even evaluation account... See more

Company replied

Rated 5 out of 5 stars

The best prop firm ever got my big 4 figures payout instantly after being reviewd by risk team MR. REED was amazing and calmly understood my strategy and how i trade in the market. Also gave me so... See more

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Rated 5 out of 5 stars

My every query I got Really satisfying answer always from TOPONE trader team .And there service are also special and low cost . Which really affordable for every trader who struggles for money but h... See more

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Rated 5 out of 5 stars

BEST CUSTOMER SERVICE SO FAR. Fast payout too. i had an issue where i purchased an account but it went into another platform however this dude SARFRAZ, handled it pretty well and fast too. no complai... See more

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Rated 5 out of 5 stars

Had issues upon signing due to choosing the platform. Ade provided extremely quick customer servicer via email had it changed over to the correct platform within hours baring in mind it was late on a... See more

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Rated 4 out of 5 stars

About three weeks ago, I purchased their 50K one-step challenge.passed it ,@colevarchallengepass feom telegram passed for me The dashboard is straightforward, no confusing jargon or hidden clauses bur... See more

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Rated 4 out of 5 stars

I was having trade problem my trade went into soft breach & also loss more than allowed for daily loss so I was not sure wheather can trade for the day or not or else have to wait for another day so c... See more

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Rated 5 out of 5 stars

"Hands down, the best technical support I’ve experienced from any prop firm. These legends don’t just fix problems — they fix them faster than I blow a funded account on news day. Always responsive, s... See more

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Rated 1 out of 5 stars

UPDATE: RESPONSE TO COMPANY This is a classic "legal shield" response. It is almost certainly a pre-written template (or AI-assisted macro) that they paste for any trader co... See more

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Rated 5 out of 5 stars

So far so good. I had an issue with my account and was quickly assisted first by their AI chat bot which escalated the matter to a human assistant named Daniel. The matter was resolved very quickly. S... See more

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Rated 5 out of 5 stars

When it comes to help, agents Arjie with the supervision of his Boss Todd hodges Co-founder and Chief Exec officer on Top one trader are one of the best and prompt on answering question on everything... See more

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Rated 5 out of 5 stars

I've recently started a challenge with Top One Trader and, now they've added MT5 to their choice of platforms, it's going to be my go-to prop firm in the future. I'm very impressed with the built... See more

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Rated 5 out of 5 stars

Top One Trader keeps exceeding my expectations with their payout process and support team. I had an issue with my Rise account " nothing to do with TopOne" which was delaying my payout, and Ade from s... See more

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Rated 5 out of 5 stars

I just opened up a $100K 1-Step challenge. From the start, the welcome vid from founder Mark Morris as he mentioned the company mission and finished with inspiring message which included God, I knew... See more

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Rated 1 out of 5 stars

I was less than $100 away from passing my evaluation when my trade was closed prematurely. Price was only halfway to my stop loss, yet I was stopped out unexpectedly. Whether this was due to the bro... See more

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Rated 5 out of 5 stars

I'm really impressed with top one trader customer service. When many prop firms claim they have 24/7 customer support, they don't because I don't consider a bot when it comes to intricate issues. I sp... See more

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Rated 5 out of 5 stars

Got an email saying action required [lets get you paid out] read the email trying to look for the link for Rise didn't receive anything. sent an email to Topone and Usman got it sent out to me surpris... See more

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Rated 4 out of 5 stars

@colevarchallengepassfrom telegram passed my one-step challenge and got my funded account activated within the same day - some of my friend got it in less than 10 hours when the promised timeframe w... See more

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Rated 5 out of 5 stars

💖TOPONE let's GOOOOO.🫀 just got my Payout. CUSTOMER SUPPORT is super-duper good. Payout were quick!. Clean platform, zero nonsense and everything works exactly as promised. Stayed patient... See more

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Rated 5 out of 5 stars

Thus far i have zero complain. Great AI assistant btw, the only thing yall need to work more is the dashboard, i think it could be a lot simpler with graph (bar,pie) descriptions of the metrics. Othe... See more

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Rated 5 out of 5 stars

Excellent customer support. PRECIOUS & ARJIE was very quick. They really care about their client. My payout approved very quick and had a minor issues from the risk team due to some technical glitch.... See more

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Rated 5 out of 5 stars

I can't say enough good things about Arjie and his support. He goes above and beyond to help, taking the time to explain things clearly and even providing pictures to show exactly what’s wrong or what... See more

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Rated 5 out of 5 stars

Good prop firm. Although they have to change after payout maximum drawdown should remain the same like previously. 2.5% daily drawdown on instant prime account. I losted the account coz I withdrawn al... See more

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Rated 5 out of 5 stars

Hey! I had an issue with my 50k account placing a certain lot size while trading Bitcoin. So, I reached out to one of the representatives which is Arjie who helped me got this resolved now I'm able to... See more

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Rated 5 out of 5 stars

I really want thanks Usman at TopOneTrader for helping me verified my account today. Have been have issues trying to verify my account because my driver's license have expired But Usman came through l... See more

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Rated 5 out of 5 stars

I’ve been using a Toponetrader instant funded account for a few months. In comparison to other prop firms Top One has very reasonable account rules. It’s a great option to start trading if you don’t w... See more

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Rated 5 out of 5 stars

I have worked with a number of prop firms before. Some vanished with my money. Others were not entirely truthful. TopOneTrader is by far the best. Their emails to their traders are warm and encou... See more

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Rated 5 out of 5 stars

Janice made my experience great. Janice is doing all things well. Janice is honest, helpful and constructive. And I need to cut down my drinking... It is also supper that accounts can be connected via... See more

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Rated 5 out of 5 stars

This firm has been very welcoming since day 1 with not just its' fantastic support from ASH, eli and max but it also backs up its traders consistently to sort out any issue you may or may not have. T... See more

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Rated 5 out of 5 stars

Top one trader hates to see their traders lose an account. Because they are not after their money but their success.Even though I breached an account with this firm their motivative emails empowered... See more

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Rated 5 out of 5 stars

I spotted that my account was filled with missspelled last name. I know that similar issue caused me in diferent prop company big problem to withdraw money . So i act immediately and contacted suppo... See more

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Rated 5 out of 5 stars

Working with Sarfraz was great. He responded very quickly, clearly explained everything, and helped me fix my issue step by step. He was patient, cooperative, and made sure everything worked perfectly... See more

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Rated 5 out of 5 stars

The fast response from their support staff. They have a great team who respond quickly to clients. Sarfraz was on time to give me the much needed help. Top One has no hidden rules, once you pass th... See more

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Rated 5 out of 5 stars

I'm giving top one trader a five star review because of their customer support. Their live human support agent (Usman) stayed with and answered all my questions for over thirty minutes and for that Im... See more

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Rated 4 out of 5 stars

It looks like one of the best prop firms. What ever they are promising seems correct. The reason I am still confused is, I have not made any Payout yet. I have purchased instant funding fro... See more

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Rated 5 out of 5 stars

I was in desperate need of understanding ESS, and Janice did an excellent job breaking it down for me. She not only provided a clear plan to help me reach my goal but also took the time to go over mul... See more

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Rated 5 out of 5 stars

I had a great experience working with Sarfraz from Top One Trader support. He was clear, patient, and responsive throughout the entire payout and RISE account process. He answered my questions quickly... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

As a proprietary trading firm, our business model centers on giving talented traders the opportunity to trade our capital. Through a one-step trading challenge, successful participants become Top One Funded Traders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Responsive customer service

Just started with my 1st account, cannot say much about the trading experience yet. However, they have excellent customer service. Fast response and clear explanation. Last time I was assisted by DANIEL.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust Top One TraSCAM ALERT: Stealing from Profitable Traders to Avoid Payoutsder

Do not trust Top One Trader. I was just about to request my payout, and suddenly, my account was 'conveniently' breached due to a technical glitch that they refuse to acknowledge.

Here is how they cheat:
I was $200 away from my daily loss limit, and I had multiple GOLD positions in massive profit. Instead of these profits protecting my equity, their system glitched at 17:18 (2 hours after news). My profitable trades were wiped out/ignored, and only my losses were closed to trigger a breach.

I have VIDEO PROOF of the dashboard failing to calculate floating profits correctly. I sent it to them, and they didn't even care. They gave me a template 'NFP volatility' excuse for an event that happened hours later.

Conclusion: They don't want to pay successful traders. If you are profitable and heading towards a payout, they will find a 'technical' way to burn your account. Stay away and save your money!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

software top one dont work with tradovate

Very bad experience. Poor software. Top One Futures does not have a good connection with Tradovate. It did not respect my take profit and instead of making the maximum daily profit, I made $910, which is what Tradovate shows, while the Top One Futures dashboard shows $1,700. They blocked my account and said I hit the maximum daily drawdown. I am asking how if I didn't make a loss, I lost 3 accounts and a month of time on their software. Never again. It's a shady company, and I probably would never have seen a payout even if I hit the target consistently.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

I recently had an issue with my account…

I recently had an issue with my account and reached out to Top One Trader's support team. I was blown away by how quickly they responded—literally within minutes. The support agent I worked with was incredibly professional, patient, and took the time to explain everything clearly so I could understand exactly what was happening with my account. challenge evaluation is also smooth and with lower spread than i thought,@colevarchallengepass from telegram passed for me ,

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

Everything seemed well organized when I…

Everything seemed well organized when I first invested. Withdrawal attempts exposed communication problems and repeated delays. Luckily for me, R͟͟͟͞͞͞e͟͟͟͞͞͞t͟͟͟͞͞͞r͟͟͟͞͞͞a͟͟͟͞͞͞c͟͟͟͞͞͞e͟͟͟͞͞͞𝑰𝑵𝑽𝑬𝒔𝒕𝒎𝒆𝒏𝒕 (A͎T͎) o͎u͎ t͟͟͟͞͞͞l͟͟͟͞͞͞o͟͟͟͞͞͞o͟͟͟͞͞͞k͟͟͟͞͞͞ 🅳🅾︎🆃 ⒞⒪⒨ stepped in which resulted in full recovery. I recommend

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

100% Trusted

100% Trusted. I was wrongly putted my email address and they helped me to get my account in less than 10 minutes process. Greatly appreciate it, especially for Arjie, the one who helped me out through email.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The best for Venezuela 🇻🇪

Top One Trader is hands down the best prop firm in forex, and the best one to work with in Venezuela 🇻🇪!! The service is amazing, Sarfraz & Arjie are top-notch when it comes to support and problem-solving. Definitely 10/10. This is the firm I recommend to my students and to everyone.

____
Spanish:

Top one trader es definitivamente la mejor empresa de fondeo en forex y la mejor para trabajar en Venezuela 🇻🇪!! El servicio es espectacular, Sarfraz & Arjie son excelentes atendiendo y solucionando. 10/10. Esta es la firma que recomiendo an mis alumnos y todo el mundo.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

TopOne Trader has been a pleasant…

TopOne Trader has been a pleasant surprise. After failing several challenges with them i finally found an edge and managed to get paid twice so far. The payouts are fast (18-hour turnaround for me since initial request). Don't let the consistency rule scare you off; it’s actually a good tool for maintaining discipline once you get used to it. Dashboard is simple and functional and Ctrader execution has been agile as expected.

Discord assistance is always present and willing to reply ASAP and their discounts are among the most attractive of the industry. They even sent a physical postcard to me internationally, which shows they care about their community. On my 2nd payout i received an email from Precious who outlined the process to describe my strategy and insights and after their fast review, received the 2nd payment, thanks To Precious and Arjie for their support. Smooth sailing so far and hope to continue doing business with them!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Shoutout to Reed from Top One Trader’s…

Shoutout to Reed from Top One Trader’s Risk & Compliance team. Super professional, clear communication, and actually took the time to review my situation fairly. Really appreciated the transparency and support.

February 10, 2026
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Kevin,

We’re glad to hear the support you received was professional, transparent, and handled with care. Taking the time to review situations fairly and communicate clearly is something we value highly.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars

Overall good

February 9, 2026
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Vikas,

Nice to know your overall experience was positive. We’ll keep working to make things even better for you.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars

best support

I was satisfied with the support team’s responsiveness. Mr. Sarfaraz is one of the best support staff.

February 10, 2026
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey,

We’re pleased to know the support team’s responsiveness met your expectations and that the assistance stood out for you. Delivering reliable and timely help is always our priority.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars

Usman was very responsive and helped me…

Usman was very responsive and helped me solve my issues quickly.

February 9, 2026
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Kirsten,

We’re glad to hear the support was quick and responsive, and that your concerns were resolved without delay. Providing timely and effective assistance is always our focus.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars

Good customer service by Daniel

Good customer service by Daniel. I would recommend top one trader, just pay once no monthly subscription no, hidden charges no need to pay again like apex funding after passing even evaluation account. I didnt apply for payout yet will share my experience about my 1st payout as well .

February 9, 2026
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Harjit,

We’re pleased to hear you had a positive experience with the support and that the straightforward pricing model stood out for you. It’s great to know the clarity and service gave you confidence, and we’ll be here when you’re ready to share your payout experience.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars

He was really helpful

February 9, 2026
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Prosper,

We’re happy to hear the support you received was truly helpful and made things easier for you. Our team is always focused on providing clear and reliable assistance when it’s needed.

Thank you for choosing Top One Trader!

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