Top Rent A Car Romania Reviews 32

We spent a lot of time analyzing car rental companies and we found that top rent a car consistently has excellent customer reviews and very cheap prices. At least for Romania and Bulgaria. We hope this saves other people time and frustration if they rent from this company. We strongly recommend it.

The whole process - booking, service, car, employees, was excellent. I had great experience and I will come back for sure.

Good company: well organized, nice welcome, good location in Bucharest airport, car in good conditions, conform to the expectations.

The agent was very helpfull and very nice Very good car.

I was back for another rental and, as last time when I rented, the experience was awesomee!! I’ve got full support for all my questions, professional and friendly attitude from the staff, great price for the car and overall, I’ll probably be back again to rent from Top rent a car!! They are simply the best! I highly recommend them! 🤩

First and upmost. The man in the countr that accepted me when arriving (and also when dropping the car) was really great and helpful!
Other than that no specific issues to address. But the service was great

Lucian really helped me with my experience in Romania! He recommended the best car for me, and also for my family, the price was good!

I was amazed by the service! A
I was genuinely impressed after all the rentals I have done around the world this was the best I had so far !
Arrived at airport straight to pick us up in same car I had rented! Took us straight to the hire place and done quick check on car no Fuss car was new and very minor scratches all paperwork was done fast! Done deposit as standard they never forced me to buy anything! Smooth check out as well! The guys who work here are amazing! My next rental will always be from these guys even if I have to pay a bit extra !

It great service, fast no issues at all. I used before and I do recommend them. They most important things happen that they don't try to get more money or charges at the pick up.

Soon after I rented a car from this company, I got a tyre puncture after hitting a pothole.
The wheel wasn’t completely flat, but the system warned that the pressure was dropping — even though the tyre still felt quite hard. I reported the issue to the company, and they suggested that I install the temporary spare wheel.
The vulcanisation shop was literally 1.5 km away, so I jumped in the car and drove there carefully. The mechanic replaced the wheel. Later, when I informed the company, they immediately asked if I had driven on the punctured tyre. I said yes, and explained that it was still quite hard, not completely flat, and that I drove only 3–5 minutes at about 25 km/h.
Instead of helping me find a repair shop or offering any practical support, they started blaming me — saying I had destroyed the wheel and would need to pay for both a new rim and tyre. I tried to explain my side, but they kept focusing on costs instead of offering a solution. No one even suggested where I could get the tyre properly fixed.
As a result, I was left stranded in a small Romanian village on a Friday after 17:30, with no assistance and a message from customer support saying it was past working hours — that I should either call the Bulgarian helpline or “find my own way.” Bravissimo.
The next morning, around 09:30, I got a message from them saying, “Send us your location; we’ll try to find a service for you.” How interesting. Of course, by that time I had things to do and couldn’t waste more time waiting, so I just kept driving slowly on the spare wheel.
Conclusion: the customer service is unprofessional and should be replaced — much like a tyre with a puncture.
In the end, I was charged only for the tyre and not for the rim, thanks to Lucian Ionescu, who showed genuine empathy and called his manager Plamen to confirm that the rim was in good condition.
Final conclusion: Lucian is a great guy who truly cares. The customer service team, however, is rubbish. And the company charged me €280 for a non-branded tyre.
Think twice — they have only themselves to blame.
I chose this company because they had a 5-star rating, but unfortunately, I turned out to be the one who had to lower it.

Small company- quick, polite and friendly service

Great experience

New car, no problems at check-in nor ar check-out.
Check-in could be a bit faster as all data were provided beforehand (but this is a general problem of most of the car rentals); on the other side, returning the car went very fast and smoothely.
I would renta again a car here!

Really friendly and helpful service, couldn't have been more welcoming. We've had bad experiences from other hire firms in the past .. this was a pleasant surprise.
Car was great, prices on par with others.

We'll definitely use them again.

Not my first time renting a car in Bucharest, but by far the smoothest. The car was exactly as promised - the model and age. all previous scuffs and damages were documented. The car itself was in perfect driving order. If any disputes arise, the return inspection is based on your own pictures and videos that you took upon the receipt of the car. Thanks to the possibility to check in all you customer data beforehand, getting the car and driving was under 10 minutes. Instructions for use were given very clearly, all the required documents included, as well as an insurance form in case of any incidents. My fourth time renting a car in romania and so far the best experience. Highly recommended!

Good condition and clean car, fresh autopark, excellent service. The car of the same class can be given by company instead of reserved by you online.

A smooth experience, throughout. Friendly staff, easy to find location, good value for money. Five stars!

Great service
Very helpful

The Van I rented was perfect and clean
The price is really affordale and the employee was professional, helpful and kind.
I really reccomend Top Rent a Car Romania

Great service, good communication and the people were very helpful.