wio.io Reviews 141

Big garbage, can't wait for Revolut Business to open in UAE. They announce 2 days to open bank accounts, but stay more than 15 days for a single shareholder and normal ecommerce activity.

Overall it has been a great experience. Yes, they have issues, but I have been happy overall.

Only negative is they don't let you keep your account once you leave the UAE (unless you keep your UAE ID)

I’ve been using Wio Business and my account has been under verification for 8 days, while the announced timeframe is 5 days.

During this “review,” incoming payments are being blocked, which is directly impacting my business and cash flow. Support hasn’t provided a clear reason, a precise list of what’s missing, or a real ETA—just delays.

A business bank can’t afford to freeze payments without clear communication and fast resolution. I’m disappointed and I hope Wio improves both verification speed and support follow-up.

Don’t trust them they are scam

Very incompetent customer service when it comes to the business banking. There is no personal manager when things need to be resolved quickly (which is normal for businesses).

No one to talk to regarding problems and no one responds via WhatsApp. If you need a reliable bank, better to look elsewhere. But when things work they do work, unless you have an issue and then it’s hopeless.

Wio gave a me the best souvenirs to remember , because of them my entire life went to different level , no money access to my personal neither business account , there was a cash deposit on 17 July on 7 November suddenly without any notice my bank was suspended, I can’t pay my bills business or personal. I have no money with me .

Despite sharing the requested document they don’t respond or provide any updates

Customer service keep sending me automated reply . Ready made

I have been suffering to buy food no money

If your EID or trade license expires. Despite you uploading the updated ones they will still close your account.

You don’t have a physical office, so at the very least, provide a minimum-quality customer care team.

WIO Investing Is Not Ready for Public Use – Serious Limitations That Put Customers at Risk

Review:
I have been an active trader for several years—day trading, swing trading, and long-term investing across multiple global platforms. I recently decided to try WIO’s new “WIO Investing” product, and the experience has been extremely concerning from both a risk-management and operational standpoint.

After purchasing nearly $300,000 worth of shares through WIO, I attempted to sell the position during a time-sensitive market move. Only then did I discover—without any prior notice—that WIO limits customers to selling a maximum of 50,000 shares per transaction (and effectively per day).

There was no warning before buying, no mention of this limitation during order placement, and no disclosure in the app that selling is restricted in this manner. Anyone with trading experience understands that liquidity and exit flexibility are non-negotiable in any investment platform. Allowing customers to buy large positions freely while restricting their ability to exit those positions is both illogical and potentially dangerous.

I contacted WIO’s support immediately and escalated the matter to their investment team. Despite acknowledging the urgency of the issue, no one followed up for two weeks. When I contacted them again, a manager simply stated that this limitation was “company policy,” without offering any explanation for why the platform allows unlimited buying but severely restricted selling.

This raises a critical question:
What happens if a customer invests hundreds of thousands—or millions—and the stock drops sharply?
Under WIO’s current restrictions, users would be unable to liquidate quickly, potentially incurring massive losses through no fault of their own other than relying on WIO’s platform.

From my experience, WIO appears to be launching products too quickly without the necessary infrastructure, safeguards, customer support, or basic trading features that every other established brokerage provides (Interactive Brokers, Robinhood, Fidelity, etc.).
No reputable brokerage limits your ability to sell your own positions in this way.

WIO’s customer service has also been consistently slow, unresponsive, and difficult to escalate, which only compounds the risk of using their investment product.

I previously recommended WIO to others, but after this experience, I cannot continue to do so.
WIO Investing is not ready for public use and poses real financial risk due to poorly designed policies, a lack of transparency, and inadequate customer support.

Until these issues are addressed, I strongly advise traders and investors to avoid using WIO Investing. The platform needs significant improvements before it can responsibly support users’ financial decisions.

Poor support. Spent 2 hours with no solution and couldn’t speak to a supervisor. Alhamdulillah it made me rethink how much money I keep with WIO.

We work with over 25 banking institutions all over the world. WIO stands out as one of the best.

- investing programs
- amazing customer support
- multi currency account
- AMAZING high interest on their save program
- beautiful and easy app interface
- invest programs includes crypto, UAE and US stocks, ETFs
- Cash back incentives

Things they can improve:
1) lower conversion rates from AED to USD, EURO, GBP
2) add crypto custody wallets with addresses, receive, and send function
3) add stable coins like USDC and RLUSD

Wio bank refused to receive normal transfer from Georgia referring to "secret internal policy" which is never published anywhere — it was official response from their support. So instant loss of 30Euros because of their secret inner policy. Other UAE banks received same transfer immediately without any concern. Stay away from Wio with their "secret policy"

A bank that takes your money and doesn't give it to you a customer service that doesn't see your problems and that responds like a robot, I don't recommend

Very disappointed with Wio Bank.
I made a cash deposit several days ago, but the amount is still not showing in my account. I’ve shared all the details with your support team on WhatsApp many times, but there’s still no proper response or action. Even after waiting more than 30 minutes in chat, no one replies. This is really frustrating — please fix the issue urgently and improve your customer service.

My salary was supposed to be credited on 25-09-2025 and i was going crazy because i had a rental cheque that i need yo pay. So i contacted my company who confirmed that my salary was processed on time which was credited later on on 26-09-2025. after following up and raising a service ticket request through wio where today I’ve received the following response on my ticket where they said “The salary was showing as pending in the WPS inward report due to a few technical incidents” Seriously is that how you handle people salary? apart of that they said to waive off any subscription fees my salary should be 15k and above, is that a joke? So for high salary people you want to make their life more easy and for people who is getting less they need to paid the cost?, and the response that i got from their customer representatives Nader, it’s unfair to claim benefits that i am not eligible for, the subscription this is management decision for targeted people, seriously? I am going to request my company to transfer my salary somewhere else.

I am very surprised to see so many negative reviews and very sorry for those who have. For me, after a year of use almost, I have yet to need to contact Customer Support at all so I cannot testify to that. All I can say is that I use WIO for long-term investments and the range of portfolios that are accessible on their platform in the UAE is very interesting. The User Interface is well-designed and user-friendly, their fees are very competitive compared to other banks that offer similar services and their digital cards are very useful. Exchanging currencies, transferring funds from one account to another is super easy. So far for me it's been the best experience on a mobile banking app I've had in the UAE.

Unbelievable bank and worse service i have ever had. Business banking is a nightmare with them. Changed business name but TL number remains the same, they took over 3 wks, two complaints and still not resolved. Its a nightmare and i would never recommend them.

Worst bank I have seen. They rejected me without any reason. Welcome to UAE where no shit is given to their customer.