The reusable packaging, if you need to return any item. There's a separation of each item indide it's own plastic bag. Clothes and shoes come always in great condition, of the shelf feeling.
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Sold as new, but clearly second-hand with defects
If you want damaged items with clear defects and wear marks sold as "new," this is your go-to address.
Quality Issues:
Products marketed as new arrived with obvious quality defects and visible signs of use
The packaging was even damaged, like something from a second-hand market
My Experience: I ordered the same item twice, thinking the first was just an unlucky edge case. Apparently, this is what their "discount" is really about — offloading second-hand goods or quality-rejected stock that brands discarded.
Bottom line: AVOID if you actually want something new.
Excessively long delivery times
My order is ready since the 23rd of January, today is the 29th and it was not handed over to the carrier. It always happens like this, It takes always 1-2 weeks to receive an order. It is completely unacceptable nowadays to take so long to deliver an order. Last time, I had to find a last-minute alternative because the dress I ordered for a wedding didn't arrive on time.
I had already given up on shopping at About You, but I decided to give it another chance, and I already regret it. Compared to other websites, About You falls far short of expectations and the competition.
Good discount
Easy to order and deliver on time.
Delivery refused and no refund
I ordered many times from Aboutyou.pt, and most of the times everything ran smoothly. I had recently however a problem with the delivery via ctt, with the delivery driver marking the product as being delivered when I refused delivery. Their customer service shrugged 🤷♀️ as ctt said everything is in order, so I was left with no product and no refund. This client service is unacceptable from such a big and well established company.

Reply from ABOUT YOU
Very good and trustful site
excellent customer service.
About You is an online store that guarantees its customers attractive prices and has excellent customer service.
I love the quality of product as…
I love the quality of product as quality of service and fast shipping of my order
Good deals and good experience with…
Good deals and good experience with receiving my orders on time.
QUICK AND EFFICIENT
Fast delivery and good customer…
Fast delivery and good customer service. Nice abd professional people answering email with my request.
The best style online shop!
The quality of the products is very good. Is easy to buy and to return the products. The sizes fit the most of the time. About you is my main online shpping store. I like very much the style, you can find cloths for everyone at any prices.
Highly recommended
Highly recommended. Easy returns. Vast selection and good prices
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