ABOUT YOU Reviews 1,773

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products available, noting that items often arrive in excellent condition, mirroring an off-the-shelf feel. People appreciate the careful packaging, where each item is individually wrapped. Consumers also highlight the fast delivery service as a significant advantage. The prices are considered good, and many reviewers are happy with the value they receive. Consumers report satisfaction with the delivery speed and the quality of the products. The variety of articles is appreciated, and the overall ordering process is described as fast and simple. People find the service efficient, with orders often arriving on time. The easy-to-use platform and the availability of good deals contribute positively to the consumer experience.

Based on these reviews

Rated 5 out of 5 stars

The reusable packaging, if you need to return any item. There's a separation of each item indide it's own plastic bag. Clothes and shoes come always in great condition, of the shelf feeling.

Rated 5 out of 5 stars

The order came when expected, the goods where according the sizes. I needed to return one of the items and I add a very nice support from the assistant that guide me throw the process.

Rated 5 out of 5 stars

I have always ordered a lot of things from here and Everthing was always perfect. The returns are easy and free, people can pay in 30 days or separatly 3 times which is really good. I really like this... See more

Rated 5 out of 5 stars

Fast delivery, good original product. I had to return some items and request a refund. Free postage for the return and a fast refund thru paypal. 5 star service...

Rated 5 out of 5 stars

Absolutely thrilled with my order from About You! Fast delivery, beautiful packaging, and the items are even better than I expected. Highly recommend!

Rated 5 out of 5 stars

ITS A DREAM BRAND, and they have my respect This is the Brand! ABOUT YOU They have the most caring support Team, i just talk with Fabio from About You, they will be so nice to you, resolve all... See more

Rated 1 out of 5 stars

If you want damaged items with clear defects and wear marks sold as "new," this is your go-to address. Quality Issues: Products marketed as new arrived with obvious quality defects and visibl... See more

Rated 5 out of 5 stars

This company is perfet for me. All the clothes and acessories are excelent and beautiful. Very special for everyone.

Rated 5 out of 5 stars

I ordered a jacket and it was delivered quite fast. As it was not what I wanted, I returned it and the process was fast, no extra charges and the refund was made smoothly.

Rated 5 out of 5 stars

It's a very usefull site, in witch I trust very much. It' very quick and the items are very good pagaged and protected. I absolutly recomend About You

Rated 5 out of 5 stars

Great website, classic style clothes. Free delivery and return, hassle free. Good pricing.

Rated 1 out of 5 stars

My order is ready since the 23rd of January, today is the 29th and it was not handed over to the carrier. It always happens like this, It takes always 1-2 weeks to receive an order. It is completely... See more

Rated 2 out of 5 stars

I ordered many times from Aboutyou.pt, and most of the times everything ran smoothly. I had recently however a problem with the delivery via ctt, with the delivery driver marking the product as being... See more

Company replied

Rated 5 out of 5 stars

The quality of the products is very good. Is easy to buy and to return the products. The sizes fit the most of the time. About you is my main online shpping store. I like very much the style, you can... See more

Rated 5 out of 5 stars

Trusted site. I've made many buying there and was always happy... Great discounts when you wait for the right time.

Rated 1 out of 5 stars

DO NOT TRUST!! Two times already ordered basic shoes at AboutYou, and both times wrong size. Even if I called them, wrote them and contacted them via the website. Both times same mistake. After... See more

Company replied

Rated 1 out of 5 stars

My experience with About You was terrible. I returned an item in early July, and they said they refunded the money on August 8th. However, I haven't received anything. I've contacted my bank, and they... See more

Company replied

Rated 1 out of 5 stars

I would rate zero stars. Received my package today missing four items. More than €400 in goods not delivered. Avoid at all cost. The reply bellow means nothing since the problem hasn't been sorted. Mo... See more

Company replied

Rated 1 out of 5 stars

My product was supposed to be delivered 2 weeks ago. It still hasn't been shipped and About you refuses to refund the money order and continuously asks me to wait a few more days for them to resolve t... See more

Company replied

Rated 1 out of 5 stars

I ordered shoes listed as new, but they arrived without original packaging, no tags, and missing the extra pair of laces. This clearly violates EU consumer law — specifically, Directive (EU) 201... See more

Company replied

Rated 4 out of 5 stars

They have a good variety of articles and high quality products. Although the prices are high, they have good sales.

Rated 5 out of 5 stars

I Really like the ítems of About You, high quality on affordable price. So happy with everything that I buy there.

Rated 5 out of 5 stars

The simplicity of everything. It flows with about you… Thank you for the short time the delivery took to come 👏🏼

Rated 5 out of 5 stars

The delivery time was quick. Everything was very good packed. The service was amazing

Rated 4 out of 5 stars

Product with excepcional quality, great prices, fast delivery and clear information. A great shopping experience.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Sold as new, but clearly second-hand with defects

If you want damaged items with clear defects and wear marks sold as "new," this is your go-to address.
Quality Issues:

Products marketed as new arrived with obvious quality defects and visible signs of use

The packaging was even damaged, like something from a second-hand market
My Experience: I ordered the same item twice, thinking the first was just an unlucky edge case. Apparently, this is what their "discount" is really about — offloading second-hand goods or quality-rejected stock that brands discarded.
Bottom line: AVOID if you actually want something new.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Excessively long delivery times

My order is ready since the 23rd of January, today is the 29th and it was not handed over to the carrier. It always happens like this, It takes always 1-2 weeks to receive an order. It is completely unacceptable nowadays to take so long to deliver an order. Last time, I had to find a last-minute alternative because the dress I ordered for a wedding didn't arrive on time.
I had already given up on shopping at About You, but I decided to give it another chance, and I already regret it. Compared to other websites, About You falls far short of expectations and the competition.

January 29, 2026
Unprompted review
Rated 2 out of 5 stars

Delivery refused and no refund

I ordered many times from Aboutyou.pt, and most of the times everything ran smoothly. I had recently however a problem with the delivery via ctt, with the delivery driver marking the product as being delivered when I refused delivery. Their customer service shrugged 🤷‍♀️ as ctt said everything is in order, so I was left with no product and no refund. This client service is unacceptable from such a big and well established company.

November 17, 2025
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Olá Gabriela,
Muito obrigada pela tua mensagem. Lamentamos o sucedido com o teu processo de compra na ABOUT YOU.
Trabalhamos diariamente para melhorar os nossos processos e por isso o teu feedback é essencial.

Com os melhores cumprimentos,
A equipa ABOUT YOU

Rated 5 out of 5 stars

The best style online shop!

The quality of the products is very good. Is easy to buy and to return the products. The sizes fit the most of the time. About you is my main online shpping store. I like very much the style, you can find cloths for everyone at any prices.

December 12, 2025
Unprompted review

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