Airtasker Reviews 13,435

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its ability to connect people with those seeking assistance, highlighting its transparency and secure payment system. Many users have successfully found help for various jobs and made side income by completing tasks. People value the user-friendly interface and the peace of mind the platform provides, especially regarding payments and task completion. The possibility of establishing good working relationships with taskers is also appreciated. However, some consumers have expressed concerns about the high service fees for both taskers and posters, which can make pricing challenging. Some reviewers feel that these fees are excessive and disproportionate, especially for smaller tasks. There are also complaints about users underpricing their services, leading to a race to the bottom. A few reviewers have reported negative experiences with taskers, including uncompleted jobs and unsatisfactory outcomes.

Based on these reviews

Rated 4 out of 5 stars

Airtasker is a great platform to find tasks and connect with people who need help. It's an easy way to get regular work. The main downside is the service fee (22%) which can feel high and makes quotin... See more

Rated 4 out of 5 stars

Fees are high for both the tasker and poster. New people entering the marketplace are willing to do EOL cleans for $120 including fees which is a joke. For experienced cleaners we cannot compete with... See more

Rated 5 out of 5 stars

Super easy to post a task. Received offers from 4 Taskers within about 15 minutes and had two tasks done in 2 days! Airtasker makes things really transparent, provides secure payments and general... See more

Rated 5 out of 5 stars

Danny was friendly, professional, and conscientious. Our seemingly simple job turned out to be really tricky, needing a very specific hinge, but Danny hunted it down and installed it, and now our cup... See more

Rated 3 out of 5 stars

Usefulness exists in pulling together names and the potential match of skills to your requirements; however, platform fees are excessive but I guess if you in fact go ahead with air taker you’re cov... See more

Company replied

Rated 5 out of 5 stars

Airtasker has been an awesome platform for me. I’ve used it to find help for jobs I needed done, and I’ve also completed tasks for others. Both experiences were smooth easy communication, fair prices... See more

Rated 3 out of 5 stars

Several times I've asked for more selective date filters while looking for work. A brief overview. Airtasker must take into account a minimum rate for removal work etc. Paying two men fuel and Air... See more

Company replied

Rated 5 out of 5 stars

Airtasker has been amazing so far as a landlord. We've been getting minor jobs request across our properties from Plumbing issues to fencing, blinds and mould removal. Agents were quick to provide... See more

Rated 1 out of 5 stars

It's a scam! Tasker came out and said he couldn't do anything for my repair. AirTasker is supposed to protect the funds until you are happy with the job but nope, the Tasker has the funds WITHOUT M... See more

Rated 5 out of 5 stars

Your company are a bunch of incompetent, ignorant, unreachable, rude pricks. There's no help for urgent matters! There's absolutely no contact number. Only a stupid email address that keeps sending me... See more

Company replied

Rated 5 out of 5 stars

I've used Airtasker multiple times and really love the marketplace. I've had someone assemble little race cars, clean my car, pick up and deliver a dress, and also steam-clean my carpet. It's great to... See more

Rated 5 out of 5 stars

What seemed like a simple task—connecting my Bass to the soundbar—turned out to be more challenging than expected. Even after 30 minutes, we were still stumped. The same went for linking the smart bul... See more

Rated 3 out of 5 stars

Likes: - Finding good opportunities and connecting people of all trades. Dislikes: - 22% is too much for airtasker fees - charging the tasker on tips and shaving 22% of them as well. - scamm... See more

Company replied

Rated 5 out of 5 stars

I recommend using Airtasker. We had a brilliant man name Kieran who assembled our shelf storage unit. He did it very professionally, was considerate and took pride in his job. He was tidy too. Bett... See more

Rated 5 out of 5 stars

Airtasker is a great platform for people to get things done without having to go through some lengthy registration and pay in advance garbage. You don’t have to pay until you assign somebody to a task... See more

Rated 3 out of 5 stars

In overall, Airtasker is a great app! Easy communications and payment is secured. However, Airtasker can think of something bigger now. Do not just focus or design the app to suit small jo... See more

Company replied

Rated 5 out of 5 stars

I've used Airtasker 7 times over 9 years for big jobs related to moving house and all have been completed exactly as I hoped. Now I am older and weaker I foresee more frequent need for help. The site... See more

Rated 5 out of 5 stars

Brilliant App for those who need to get stuff done! AirTasker is brilliant for connecting people looking for work with those who need to get things done. It provides pricing / budget guides and m... See more

Rated 1 out of 5 stars

AirTasker need to properly vet providers - Police checks maybe, as supposedly 'verified ID's' don't even match their names/suburbs on the site. I posted a housecleaning task & chose Adrian .e from Hen... See more

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Rated 1 out of 5 stars

Too many people who say they will do the job then let you down. Getting a refund is hard, and often Airtasker do not return the fees. Plus Airtasker have ridiculously high fees, charging both the ta... See more

Company replied

Rated 1 out of 5 stars

Far to many dodgy assholes with attitude,no qualifications, arrogance, no upfront proof of previous work done, I background checked 5;Inna row all were dodgy making false CLAIMS about work they did or... See more

Company replied

Rated 1 out of 5 stars

Airtasker Awards Finalist for 2023 - see My Listings. I am a Tasker with over 791 tasks & 676 reviews. My last task was number 792 & I received a $30 bonus. However, from 1 July 2024,... See more

Company replied

Rated 1 out of 5 stars

How is this bogus company even still operating. They charge outrageous fees and let any idiot bid for tasks without a care or not if they are qualified or vetted. Who in their right mind would choose... See more

Company replied

Rated 1 out of 5 stars

Too many multiple accounts and people doing thousands of dollar jobs for $5 to avoid Airtasker fees. Complained with proof and people still active. Names no longer a priority to validate as they... See more

Company replied

Rated 1 out of 5 stars

Horrific! Avoid, use one of the many other & better services, e.g. geeks2u. Airtasker is/offer a lousy service. Airtasker take your money. Airtasker only credit a portion of what you've paid when ta... See more

Company replied

Rated 1 out of 5 stars

Highly incompetent customer service. Needs more training since she doesn’t know how the payment system works. I still have to point her about it. She sent me a dispute form when there’s no dispute ne... See more

Company replied

Rated 1 out of 5 stars

Airtasker charges both sides — the customer pays to post a task, and the tasker pays a big commission from their earnings. On top of that, as a tasker on ABN, you need to cover fuel, labour, insuranc... See more

Company replied

Rated 1 out of 5 stars

Airtasker allocate jobs, then the tasker does not respond, despite me paying to get the job done at the agreed price, Airtasker have charged me £2.49 and Airtasker should refund me the full amo... See more

Company replied

Rated 1 out of 5 stars

The greedy bastards running the platform delete ANY comments that they don't like, regardless of the context! I asked someone to "please make an offer" for a job and these 2ats deleted the entire mess... See more

Company replied

Rated 1 out of 5 stars

These guys are too much! I’m not sure in which universe someone can provide a fencing quote if I violate the rules by providing an address for the contractor to actually be able to measure and look at... See more

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Rated 1 out of 5 stars

Airtasker’s fees are absolutely outrageous. By the time they take their massive cut, then GST is applied, and then you still have to pay income tax, you’re left wondering why you even bothered s... See more

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Rated 1 out of 5 stars

I think airtasker is a waste of time. I sent an email to them, re some of my concerns about my account, and i soon got a response saying that it is an unmonitored noreply sort of email address, an... See more

Company replied

Rated 3 out of 5 stars

AirTasker has been mostly positive for me, but it does irk me that AirTasker takes such high fees from the money agreed upon by the users. For example, a job where you might offer $250 to comple... See more

Rated 1 out of 5 stars

Airtasker is running with AI assistant called Kai, no real people in there. Only Kai will tell everyone, everything. They charge both parties- poster and tasker for cancellations and collect the money... See more

Company replied

Rated 3 out of 5 stars

I like that many people are using the app, make the user and tasker life better but customer service always help the customers, ignore the true and make the guys who really care their profiles sad. Se... See more

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Rated 1 out of 5 stars

Been unable to put offers in on jobs posted for 1 week now. No notification received. No information stating why. No information on how or when restrictions might be lifted. Not had a single response... See more

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Rated 3 out of 5 stars

Great platform for finding reliable workers. I don't like the 'finding a person fee' or the high fee charged to the tasker. Huge cut. It was hard seeing my ex receive so many 5 star reviews. The pl... See more

Company replied

Rated 1 out of 5 stars

Airtasker is an absolute joke the person that come to di my task burnt the motor out on the compressor that needed wiring ! He will not rectify the mistake & pay for a new motor, so I'm now out of po... See more

Company replied

Rated 1 out of 5 stars

Airtasker works fine when nothing goes wrong. The moment you have an issue, there is no one to contact. No phone number. No live chat. No support that responds. It’s been five days since a $... See more

Company replied

Rated 2 out of 5 stars

Airtasker has gone crap No longer can see when clients can see responses to been online Cancellation policy is not fair when can’t accurately describe under priced jobs and if need to revise... See more

Company replied

Rated 3 out of 5 stars

Like - you link us with customers. Dislike - please amend as below. 1 - When I browse tasks, make the 'category' default to my setting, ie Furniture, currently I have to type in each time. 2 - M... See more

Company replied

Rated 2 out of 5 stars

No contact from support despite emails. We made the mistake of paying someone before the job was completed and of course he never returned & left a horrible mess. We understand he had been paid,... See more

Company replied

Rated 1 out of 5 stars

Extremely high fees. They charge both the client and tasker massive fees. This is ridiculous. Your reply is complete non-sense. Look at Ebay and PayPal for example, they only charge the seller,... See more

Company replied

Rated 1 out of 5 stars

Too many scammers on Airtasker. Airtasker likes to remove comments calling out the scams rather than removing the scammers or protecting users. Maybe try only letting verified people post tasks? We ha... See more

Company replied

Rated 1 out of 5 stars

While the platform is easy to navigate, the person Rehan who came to do the job, did not do it properly. Sadly Rehan wanted to have more money thab what he initially agreed upon, although we had to fi... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

About Airtasker

Written by the company

Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.

Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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Rated 3 out of 5 stars

Long time Tasker who wants the platform to improve

I have been using Airtasker for years and it has been my main source of income, which is exactly why I am writing this review so honestly. I genuinely want the platform to improve for both Taskers and clients.

One of the biggest issues is the growing number of users who submit very low bids and then outsource the work offshore for extremely cheap rates. This distorts the market and creates unrealistic expectations for job posters about what quality work should cost. As a local professional, it becomes very difficult to compete without accepting pay that simply does not cover real living expenses.

This is a daily challenge. Many clients who eventually hire me openly share that they already lost money after accepting cheaper bids, only to discover the work was secretly outsourced. I often find myself needing to emphasise that I am a native English speaker based locally just to build trust, which is uncomfortable and should not be necessary.

While Airtasker offers ID verification, the system feels incomplete. It is too easy to obtain a blue badge without clear identity transparency. Many users do not use real photos, portfolios often appear to showcase work they did not personally complete, and some bidders use edited or misleading review screenshots. Spam style bidding is also very common, making it harder for genuine professionals to stand out.

Another challenge is that the platform does little to help set realistic expectations for job posters, which makes it harder for freelancers to deliver satisfaction even when they are skilled and professional. Considering the fees Airtasker collects from both sides, it would be reassuring to see more investment going into platform quality, verification, and user experience rather than primarily broad advertising.

I have also tried to customise my notifications using keywords, yet I still regularly receive alerts for unrelated physical tasks like furniture assembly or TV installation, even after contacting support multiple times.

I truly value Airtasker and the opportunities it has given me, and I hope these concerns are taken seriously so the platform can better support genuine professionals and deliver better outcomes for everyone.

February 5, 2026
Rated 1 out of 5 stars

Really poor platform

Really poor platform. I was communicating with a tradesman and then it became impossible to continue to communicate once he’d changed the offer (at my request, not his fault). Must be a bug. Now I’m stuck and unable to speak to him about the offer. Off to Checkatrade instead.

February 12, 2026
Unprompted review
Rated 3 out of 5 stars

Bad design of website

Bad design of website. Can’t copy the text from client’s description of job. For example, client post the link of goods for information. But we can’t copy the link and paste to browser for review. It is silly website design.

February 5, 2026
Rated 2 out of 5 stars

Fees are way too high. Support is extremely poor…

Ive used Airtasker fully generation and filling the gaps over the last eight years and the commissions are way too high on the end of the person doing the job
The cancellation fee is also extremely unfair.
Airtasker support through zendesk is non-existent
it takes weeks to get a response oh while Airtasker is making 60 million in profit.
When the app started it was very good user-friendly with great support and is now just extremely average average

February 5, 2026
Rated 1 out of 5 stars

Too scared to use again

One great experience, the next was dreadful. Airtasker still holding $10,000 of my money for shoddy, incomplete work claiming to have sent six people when they sent three. They were scammers and Airtasker needs to vet these people. Too scared to go se them again

February 5, 2026
Rated 5 out of 5 stars

Wonderful app

Wonderful app! I just moved into a flat in a new area and needed a lot of things done like taking things to the tip, putting together flat packed furniture etc.Found reliable, quality people.

February 5, 2026
Rated 3 out of 5 stars

The app is excellent and very easy to…

The app is excellent and very easy to use. The platform is well designed and user-friendly, and overall I had a good experience.
However, I feel the service fees are quite high. Sometimes it feels like the platform earns a large portion compared to the person actually doing the work.
We spend time, gas, travel, and deal directly with customers, and in the end we may only receive around $80 out of $100 while the platform takes about $20.
I believe lowering the percentage would make it more fair and motivate more taskers to stay on the platform.

February 5, 2026
Airtasker logo

Reply from Airtasker

Hi ZAY, thank you for the review. We appreciate your efforts as a Tasker, which is why we continually work on improving the platform to provide better experiences to all users and the fees are used for this. The Tasker's service fee for each task is calculated according to their current tier & can range from 12.5 to 20% of the task price. The higher the amount you earn and the higher your tier, the lower your fee for new tasks. For more details, please see: https://support.airtasker.com/hc/en-au/articles/200294499-What-is-the-service-fee

Rated 3 out of 5 stars

It is good I don't have alot bad to say…

It is good I don't have alot bad to say about it, though I wish you would be more certain on pay details for workers such as myself 3-5 days is a very big window especially when people bare trying to support there families ect if payments from task done, need to maybe send a msg to task workers payee's with more detail on when to expect payment for job. And not being able to send last names is a abut of a joke it shows trust to the task advertiser that your not hiding behind a fake name.
Other than those 2 things happy either the app ect

February 5, 2026
Rated 4 out of 5 stars

It is a great platform to connect…

It is a great platform to connect people who need to get something done with people who can help. The review system allows to check out a tasker before assigning the task. I had very positive experiences every time I have used Airtasker

February 5, 2026
Rated 2 out of 5 stars

While it’s a good platform fees are high

While it’s a good platform, but the fees are very high. Taking fees from both sides is not fair.

February 5, 2026
Airtasker logo

Reply from Airtasker

Hi Z S, we appreciate your review, and we understand your concerns regarding the fees on Airtasker. Running the Airtasker marketplace incurs expenses, and the fees are used in order to sustain its operations and expansion. Posters are charged a connection fee that starts from AUD 4.90, and only higher-value activities have a charge of AUD 49.45, which is the maximum. This is inclusive of GST. Taskers, on the other hand, are charged a service fee for each task assigned to them and it is calculated according to their current tier. The service fee can range from 12.5 to 20% of the task price. Tax is then also added to the fee.

The fees are used to pay for a number of expenses, such as the upkeep of safe payment systems, implementation of fraud prevention measures, insurance, and support services. Furthermore, the fees are used to improve our marketing and technological initiatives beneficial for both Posters and Taskers.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Greed has ruined the platform

Greed has ruined the platform
Fees are very high
Support non existent
Was good along time ago

February 5, 2026
Airtasker logo

Reply from Airtasker

Hi Steve, thanks for your feedback. We understand your concerns regarding fees on Airtasker. Fees help maintain the marketplace and support secure, reliable services.
For Posters, the connection fee starts at AUD 4.90, up to a maximum of AUD 49.45 for higher-value tasks (inclusive of GST). For Taskers, the service fee varies by tier, ranging from 12.5% to 20% of the task price, with tax applied.

These fees cover secure payment systems, fraud prevention, insurance, support services, and help fund marketing and technology initiatives that benefit both Posters and Taskers. We are also continuously working to improve support response times and service quality.

For more details regarding our fees, please see: https://support.airtasker.com/hc/en-au/articles/200294499-What-is-the-service-fee and https://support.airtasker.com/hc/en-au/articles/360031769372-What-is-the-Connection-fee

Rated 2 out of 5 stars

Airtasker Australia - honest review

App is heavily geared towards profit and commission. Customer support will always make a ruling in favour of Airtasker making money or the customer, leaving trade’s out of pocket as well as paying cancellation fees so that Airtasker still makes money.

February 5, 2026
Airtasker logo

Reply from Airtasker

Hi Graham, we’re sorry to hear you feel this way. Airtasker’s fees support the platform, secure payments, and Customer support for both Customers and Taskers. Our team reviews matters based on our Terms and the details of each case, with the aim of being consistent and fair to all parties involved. More details regarding our Cancellation Policy here: https://www.airtasker.com/au/cancellation-policy/

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