Anchor Reviews 1,422

Okay. So it's Friday night and because of one flat's STUPIDITY, the fire alarm went off!!!
An HOUR LATER, it's STILL going off.
I pulled the 'emergency cord' and it took 15 MINUTES for someone to ANSWER!!!
If it was a GENUINE EMERGENCY, I'd be DEAD!!!!
I've just spoken to one woman who said the fire brigade came out, but they're not allowed to even TOUCH the alarm box, it has to be someone from Anchor comes out to turn it off!!!
So as it is late on Friday night, it could be MONDAY MORNING before anyone turns off the FIRE ALARM!!!

So, if you plan on moving into an Anchor property, don't have a medical emergency, or you'll be DEAD before anyone answers your call!!!

Post-edit: Someone DID come out to stop the alarm. But I stand by my complaint of 15 MINUTES to answer the emergency cord is UNACCEPTABLE!!!

The company make you feel at home and are there to help when needed

Financial advisor fir Anchor re Customer service was amicable understanding compassionate and made time like he was used to being around elderly.

Right from the beginning of filling out the application to moving in everything has been very smooth and easy with help always available just a phone call away. The location manager, Laura, was extremely helpful with the sign up and moving in process and all the residents have been very welcoming. The studio flat I have moved into is a very reasonable size with lots of light from large windows. There's a very well designed shower room with loo and basin and a nice kitchen and storage rooms. There is also a communal garden and sitting room plus a laundry and the whole building is very well looked after. I am very, very happy and grateful to be living in such a great place.

Everything went really well, the flat needed everything doing but we knew that and we have completed most of it and absolutely love our new home here at Flowerbank. The only negatives is I am still awaiting my door key after 9 weeks, we have 1 but myself and partner live here so we can't go out separately but I have been told this matter is currently being sorted so just hope this is the case.

Always room for improvement. And the engineered arrived without the tiles required.
Could have been given better instructions prior to installation
Typical lack of information

Good communication and pleasant, knowledgable staff. I had a hassle free experience.

Signed for my new home today everyone at anchor was superb from start to finish.
Have to give a massive mention to Shanaye who was amazing from start to finish with out her I would still be homeless. Thank you so so much xx

since moving in ,its been all good my warden is so helpfull and one of the nicest people iv met ever

Hi this isn’t really a review I was just wondering what are the waiting lists times on average once someone is on the waiting list to be housed in one of your properties. Thanks

Nicky who helped us with our application process. Very professional and helpful.
Property is to a high standard and had been cleaned.
We love our new home.

Everything was moving very smoothly. Paperwork, information and support been amazing. I hardly recommend Anchor 5/5

Well organised and smooth move in, staff and manager very helpful and supportive.

Anchor have been very professional and amicable. Efficient administration staff and excellent manager. Thank you.

First impressions, welcoming and informative meeting with scheme manager, details of what is on offer, costs and conditions.
At Grove House, the scheme manager goes over and above my expectations.
The location of the property meets my needs.

All went straight forward with paperwork and making my 1st payment.
Very happy it was stress free.

Anchors Services from the very beginning has been a very pleasant experience and all the staff I have dealt with during the start of my tenancy have been both professional and very friendly
Would definitely recommend to any one else looking for property

Thank u for everythink u have done for is

Everyone is so nice and helpful Joanne has been great always there for me

Anchor are unable to even follow their own Complaints Policy which they publish on their website. Documents online state quite clearly that an acknowledgment to a complaint will be received within 5-working days, followed by a telephone call 2-working days after that by whoever is handling the complaint.

I logged a complaint on behalf of an Anchor tenant, of which there was some telephone communication regarding the issues with the complaints team on the phone beforehand, before we sent the complaint via email and with a letter of authorisation for me to handle the complaint on their behalf as they were stressed and could not do this themselves. The 5-working day timescale for acknowledging the complaint has long expired, and despite me sending a follow up email chasing the acknowledgement, there has still been no response from Anchor via email or letter to either me or the tenants.

Appalling that this organisation cannot take issues seriously, especially when they relate to breaching The Equality Act 2010 and failing to make reasonable adjustments for their tenants during planned works. And this is not the first time I have experienced a bad experience when Anchor handle complaints, so it's not a one off, it's a frequent problem.

Anchor, please do not respond to this review, by asking me to telephone you, because I will not be doing that.

EDIT: 05/02/26

Anchor have now contacted me via message on Trustpilot asking for more information, including a reference number. How can I have a complaint reference number when 10-working days have now passed and you have not acknowledged the complaint which was emailed to you on 26/01/26 in which I also spoke to someone on the phone in complaints to actually tell you an email was being sent that afternoon regarding the issues that were raised by your tenant on 21/01/26 on the phone! I have responded to your message and supplied relevant information including my personal details so you can respond.

EDIT: 13/02/26

Further to Anchor’s response for the benefit of Trustpilot on Friday 6th February. 2026, neither me nor the Anchor Tennants that I am advocating for have received any response to the complaint we raised on 26/01/26, yet Anchor wrote in their Trustpilot response 7 days ago that the Complaint Handler would make contact with me, it must be being handled by the Invisible Man.

I even sent a further email to Anchor on Wednesday 11th February 2026, chasing them again and still no response from them. If there is one thing I hate, it’s landlords who can’t support or follow procedures when dealing with tenants, especially those who are vulnerable and need additional support.

They are fully aware of the complaint since prior to the email I spoke to three Anchor employees within the complaints team including Kyle, who initially told us the area manager would contact us over the complaint since it involved Planned Works, and surprise surprise she has not got back to me, or the tenants either.

So, tell me again Anchor, how is this good customer service and you following your own complaints policy.

Looking forward to asking the Housing Ombudsman next week to investigate this complaint failure and issue a “Complaint Failure Handling Notice” to you for breaching your own complaint policy, plenty of evidence that I’ve done what I can, including screenshots of your response here on Trustpilot a week ago. For anyone else reading this you do not have to wait for a formal response at Stage 2 to escalate a complaint to the Housing Ombudsman, you can approach them 15-Working Days after logging a complaint if the landlord has chosen to not respond and follow guidelines on complaint handling.

Perhaps we should also approach the local press, after all Anchor have been in our local paper on at least two occasions over failures from management and repairs at other Anchor Sheltered Housing Schemes.