Blacks Reviews 65,326

Blacks themselves are an excellent retailer. Clear design of website, easily ordered a d promptly despatched and received. It's just a shame that the product design of my Salomon walking shoe is a bit... See more

Prompt service. Good, environmentally friendly packaging. The Roaming Jacket is a full length coat - super warm and very well made. The waterproof fabric has a lovely peachy finish. Excellent value i... See more

Excellent five star service from Blacks at all stages, including our first look at the jacket instore in Bath. DPD, though, let us down by failing to find our address and then claiming we did not ha... See more

I cannot remember the name of the staff member but, as usually a fabulous service! I had previously returned 2 items from a 4 item on line order and didn’t get the paper work back. Went back 4 days... See more

The products we ordered were exactly what we needed and very well made. The price too was very reasonable. They were ordered on 'next day deliver' and this was achieved. Although we did not receive a... See more

Rapid two day delivery ,fleece arrived as expected on time , lovely quality, great colour, practical,its also very warm and very good value for money. Better price than Blacks in store . Would buy ano... See more

We bought a refurbished tent and there are very few reviews online to state what kind of condition it would arrive in so I was very nervous, especially as the returns window is only 14 days. It a... See more

I bought three pairs of boots on-line, which arrived in good condition and promptly. I had to return one pair of boots, which were too big. The other two pairs were excellent. I was able to return... See more

Excellent service and advice from Mollie. Incredibly knowledgeable, made sure we were buying the right kit for the task and gave an honest opinion while allowing us to make a decision on hiking boots.... See more

The product bought was great and the delivery was fast. The only problem was that my credit card details were hacked (this was the only purchase on that card for many weeks) and £300 of unknown transa... See more

Paid what I feel is a premium on delivery but that’s the business policy of the sports direct umbrella company- it has still not arrived - no word from Blacks - do you even track your customers pu... See more

After asking Adam about whether they stocked workwear, I was pleased to hear that they have now got a few options. I chose the CAT trousers and socks as they are a trusted brand, and offer excelle... See more

We went into our local branch to look at getting a pair of walking boots each. Nion was very helpful without being pushy, he listened to our questions and answered them, giving three options of shoes... See more

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... See more

As soon as I walked in, I was given a very warm welcome by the staff. When I clearly looked a little lost is what product to pick, I was given so expert advice from the employees of the store, which s... See more

We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... See more

Paid extra for next day shipment but was delayed so requested a shipment cost refund. Contacted them via email, X, their contact form, and tried phone but 25 minute hold period. no response after... See more

I was wanting to buy another pair of Merrell walking shoes to replace my existing shoes. Blacks were able to provide exactly what I was looking for, at a greatly reduced price. It was the exact same m... See more

Molly was absolutely fantastic at helping find the right pair of hiking boots. Her knowledge of the different brands was superb and she gave excellent advice on choosing a boot to best suit an individ... See more

Ollie @Blacks Bristol….. what a guy!! He really knows his technical stuff, was able to easily help navigate to the right kind of boot (Meindl Respond Mid II GTX), he even questioned if I had any parti... See more

I ordered and paid for a pair of walking shoes on Tuesday 27th. There was no subsequent update on shipping, as with most companies these days. Today, Saturday 31st I received an email saying that, u... See more

address on my billing / shipping receipt was wrong. i sent a message with updated details right away via their contact us app, as the phone line was all automated messages. My address was still n... See more

Ordered an item on a Friday, Paid extra for Next Day Delivery. Next day nothing arrived, Sunday nothing. Monday received email stating to would be delivered between 14:30 and 16:30. Took time off... See more

Online order, Called reference an item not in package when it arrived and was told it would be with me in the next 24 hours to recieve an email the next day saying order cancelled. The guy in the pho... See more

You got in touch after I posted negative review trust pilot but still Waiting to hear back thru your contact page twice and phone call. You asked me to get back in touch to customer services which I c... See more

My order was placed on the 29th and I paid for next day delivery. I was told if I ordered within 30 mins this would arrived on the 30th. Now the 31st, no order has arrived. Checked the tracking and ap... See more

Don't get me wrong I love Blacks. But why on Earth does a reputable company select Evri as the courier! It took 4 attempts to deliver to my property so the product didn't arrive in time i wanted. Also... See more

I ordered a few things in the sale. I'm happy with the things I bought....however the Thermal Underwear arrived with the Security Tags still attached ! To add insult to injury I had to pay £2 to retur... See more

Ordered item came frequency ink tag still attached. Contacted blacks numerous and hears nothing back. Sent it back on return and had to pay £2. Have since contacted blacks asking foe a refund as it wa... See more

I always find it strange when you get asked to review something you haven't received yet. I had an email last Friday to say item was dispatched, as of this Friday I've still not received it, and the t... See more

You sent the wrong item, the package contents were for order #4405 and for a Mr Aisha Mir of W10 4RT. My order was #3595 You have not cooperated in refunding my credit card payment expeditiously... See more

Ordered online. Within a few hours realised I had ordered the wrong product. Asked for order to be cancelled, refused. Order sent out 3 days later. Sent order back 7 days ago and counting. Communi... See more

I cannot contact Blacks, elicit any response whatsoever. At all. This is beyond diabolical. It feels deceitful, underhand and unethical. I am sure consumer rights have been breached. I am desperate fo... See more

Adam helped my family for about half an hour. He brought us several different pairs of walking boots and gave practical advice, all with friendliness and good humour. Explained various options availab... See more

I would be very careful about purchasing anything online from this company. I bought a pair of boots online only to receive an empty box. Clearly the delivery company had stolen them in transit. Afte... See more

Order cancelled just as I left store- had to do a 29 mile return visit to get my money back as they don’t automatically refund card. Crap service and no recompense. If they don’t have it in store do... See more

When I bought my waterproof jacket, there was simply too much choice and I have had bad experiences with spending a lot of money on jackets that do not live up to their claims! Jude was a fantastic me... See more

Having browse around shop, from sale on, upon leaving the store I slipped on wet floor, no assistance from staff, grazing knee & tearing trousers. Complaining to Manager (Natalia) of this, offering sy... See more

Shocking! Ordered a 90L duffel bag for our ski trip coming up and while Blacks took the order and money they later cancelled the order with no reason given and this was after a few days. Same happene... See more

Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... See more

I paid for next day delivery because it was the only day there would be someone home, it didn't get delivered. I replied to every e-mail they sent regarding delivery and also emailed their 'customer s... See more

Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuab... See more

Pathetic customer service!! I was at sheffield city centre store today, and purchased three iteams, the person at check out was way too rude, making faces and ignoring my general questions. Thank g... See more

Spent extra money on next day delivery within their stated time windows; It didn't arrive next day. It took a whole day to even reach the delivery provider. But other than that it's a good store!

We visited the Blacks store today to buy camping gear for my daughter's trip, and we had a fantastic customer service experience from Alex and Trina. Both were incredibly knowledgeable and took... See more

Your chosen courier decided not to deliver the item. They never even got as far as my house but decided to return to their depot. This meant my item was returned to Blacks warehouse whereupon a refund... See more

Very easy to order online and good description of boots. They were very comfortable immediately I put them on and have a good grip in this muddy, slippery weather which I need when walking a very acti... See more

I Ordered a Rab Jacket online and paid for Next day delivery as going away and needed the Jacket. The delivery went fine but they delivered the older model Jacket as the New Model. I reported and... See more