Boots Reviews 163,088

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the fast and reliable delivery service, often receiving updates at every stage of the journey. People highlight the good delivery options, the careful packaging, and the speed of delivery. Also, the honesty of the company is appreciated, especially when customers are made aware of any error with their order. Consumers find the prices to be good, especially with deals like the £10 Tuesday offer, which makes items more accessible. The wide variety of products available online is another positive point. However, some reviewers have reported issues with damaged products due to poor packaging. While opinions on the products and orders are mixed, the overall sentiment towards the company's service and prices remains positive.

Based on these reviews

Rated 5 out of 5 stars

My on-line purchases have always been delivered in good time and safely both through post and click and collect. The £10 deals on a Tuesday make more costly items accessible reducing a financial barri... See more

Rated 5 out of 5 stars

I recently purchased a Optimum Nutrition Gold Whey Protein Twin Pack. Aside from this brand of whey protein being excellent, and a highly recommended and reviewed product by others. Boots offered this... See more

Rated 5 out of 5 stars

Having access to most of the great brands at discounted prices is very attractive and kept me coming back to online Boots. The only thing is lonb delay of restocking sold out products can be annoying... See more

Rated 5 out of 5 stars

I'm really happy with Boots' online services. I usually want something specific, as opposed to a general rummage, for example, for makeup, in which case I prefer to go to my local store and have a moo... See more

Rated 4 out of 5 stars

Website is a little hard to navigate, search function/categories could be a bit better. Good variety of products online. Straightforward offers. Payment pages are simple and quick, able to use poin... See more

Rated 5 out of 5 stars

Brilliant service. We ordered quite a few items (15) due to not getting to the shops much in January. Boots delivered earlier than the day quoted which was a nice surprise. Everything was in stock,... See more

Rated 5 out of 5 stars

I had the pleasure of being helped by Karen who works in the women’s health part of the Boots store in Meadowhall, Sheffield. She was knowledgeable, professional and friendly. We chatted for a while a... See more

Rated 4 out of 5 stars

I've been using Boots.com website for my essentials, and every time the experience has been incredibly smooth. The site is very easy to navigate, making it simple to find everything from skincare to... See more

Rated 4 out of 5 stars

All things I ordered were great , however the packing wasn't. The box arrived in a large plastic bag with a small one attached with PO number to call if any items were missing . The box was unsealed a... See more

Rated 1 out of 5 stars

Product arrived damaged. Sent in a very lightly packed Jiffy bag so top had snapped off and product leaked out. Firstly it’s virtually impossible to contact Boots as they try and force you to their i... See more

Rated 4 out of 5 stars

Boots online have increased their varieties in their stocks. It is easy to order online rather than going into the shop where quite often, there are no human operated tills. One has to serve onese... See more

Rated 5 out of 5 stars

I love shopping with Boots online, the advantage card points soon top up when you are a regular shopper! And I think that’s why so many stay so loyal to Boots, my parcel arrived on time and I was upda... See more

Rated 5 out of 5 stars

I arrived in Chiang Mai with medication missing. Left on the plane. I had my prescription and anxiously looked up local pharmacy. Boots, in Chiang Mai! Lets try. Reviews were mixed but on this occasio... See more

Rated 5 out of 5 stars

I am absolutely rubbish with anything techy. Taken me all these years to actually buy online with my points before. However, I managed to do it thanks to the simplicity of the Boots site. My order wa... See more

Company replied

Rated 3 out of 5 stars

Ordering process was simple and easy. Products easily available. Arrived fairly quickly. One item was damaged, not simple process to sort this. And still waiting to hear back from someone after foll... See more

Rated 5 out of 5 stars

Best price despite Black Friday sales. Gives good smooth clean shave. However on/off button in wrong place, so if you hold razor in natural position, it turns off. Also charger requires 3 pin mains so... See more

Rated 5 out of 5 stars

Excellent all round. I use Boots.com on an infrequent but regular basis. A seamless experience from ease of placing order to very good delivery time and care, with helpful updates as to status... See more

Rated 5 out of 5 stars

Just love the ease of ordering, the delivery time is great, kept up to date through emails on arrival times. The choice you get with Boots is fabulous, there's always something interesting that tak... See more

Rated 5 out of 5 stars

I took advantage of a special offer for one of my favourite Armani Diamonds 50ml size, suitable for travel, also buying their Rose version to try. My order was delivered shortly, using the effic... See more

Rated 5 out of 5 stars

After having a bad experience with a seller on EBay I decided to purchase the same product from Boots. Obviously the price was more expensive (might I add, not in comparison to other ‘reputable’ fragr... See more

Rated 4 out of 5 stars

The item I purchased had Free delivery, but there was no obvious place to enter the code on either the payment or delivery option page, so I ended up paying for p&p. It was delivered in time so no com... See more

Rated 5 out of 5 stars

Easy to order and pay, quite quick to dispatch despite it being sales season. All order arrived safely, unfortunately in two separate boxes which I wouldn't have know about but for using tracking a... See more

Company replied

Rated 1 out of 5 stars

Order dispatch email received 0600 Sunday 25th January 48hr tracked. Today (February 1st) tracking still says Royal Mail are expecting it. Can’t get through to an agent due to AI robots not allowing m... See more

Rated 5 out of 5 stars

Clear description of product on website as usual is good & easy to find. Not full review given as xmas gift, however, came in two separate deliveries, albeit a couple of hours apart on the same day... See more

Rated 5 out of 5 stars

Sale prices were great value and plenty of choice. Delivery time little longer than expected. Had 5 texts from Royal Mail with different dates and times. Items arrived in 6 seperate boxes which is not... See more

Company replied

Rated 5 out of 5 stars

Items arrived quickly, well packaged, without plastic so packaging could easily be recycled, so very happy with my order. This was the first time I'd ordered on a £10 Tuesday. I've looked before but... See more

Company replied

Rated 4 out of 5 stars

Quick and easy to use website. Efficient ordering and despatch. Delivery was before initial expected date but came in two stages. Only told about that after first one had been received, otherwise woul... See more

Rated 5 out of 5 stars

Great value products, easy to use website and fast delivery. There are some really good deals if you look out for them, I usually buy in bulk when I see something that I want, which then gives me fre... See more

Rated 5 out of 5 stars

Delivery was quick considering the post Christmas time of year. All breakables without boxes wrapped fully. Just one observation to give you that needs attention but it’s regarding Christmas sale... See more

Company replied

Rated 5 out of 5 stars

First class website easy to navigate. Checkout process offering all options for collection / delivery. Full tracking of order with updates at every stage. Item safely delivered in mint condition (no... See more

Rated 4 out of 5 stars

A speedy delivery of items I can’t often find at my nearest store. Living on an island where recently there have been many ferry cancellations, combined with illness has meant this online delivery... See more

Rated 5 out of 5 stars

Boots consistently have a huge range of makeup, toiletries, vitamins, etc. in stock online. The prices are not always the lowest, but they often have really good offers on many items. Their points sy... See more

Company replied

Rated 5 out of 5 stars

I received a good service from Boots, good product( Phillips Shaver) that was well packaged but the whole experience was let down by my delivery, I ordered on a Wednesday afternoon and paid for a ne... See more

Rated 5 out of 5 stars

I'm having a long awaited grandchild due in Aug and ten pounds tuesday is a fantastic service from Boots allowing me to purchase bulk purchases for baby I love the app.,deliveries are quick and wit... See more

Rated 5 out of 5 stars

The toy looks perfect although I haven't unwrapped the plastic protection wrap It's an absolutely gorgeous gift for my almost 2yr old great niece's birthday in 3 weeks time Delivery was excellent... See more

Company replied

Rated 5 out of 5 stars

I have had a number of waterpics of different makes and this one from boots by Panasonic is really effective, has a good size water container, easy neat charging base, really good water spout, good p... See more

Rated 5 out of 5 stars

Ordered hairdryer with offer of substantial reduction shortly before Christmas, Posted and received very quickly, within two days, before the holiday. Properly boxed, well packaged, friendly courier.... See more

Company replied

Rated 5 out of 5 stars

Absolute bargain discounted prices for sustainable Suri electric toothbrushes. I bought two at different times, one for myself, one for my daughter, both times they were either halfprice or 1/3 off, p... See more

Rated 5 out of 5 stars

I bought my favourite Happy clinique Paradise limited edition for half price then got an extra 10% of with my advantage card. I also bought the perfume with the advantage points I've saved from prev... See more

Company replied

Rated 4 out of 5 stars

Ok online shopping experience with fairly quick delivery. I've not been afforded the opportunity to review the products, only Boots.com, which is a bit strange. Not sure what qualifies you to review t... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Supply Store
  3. Drug Store
  4. Online Pharmacy
  5. Pharmacy
  6. Vitamin and Supplements Store

Written by the company

Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.


Contact info

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4.2

Great

TrustScore 4 out of 5

163K reviews

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Rated 5 out of 5 stars

Best for Points, Price & Products

Always excited to get my Boots package, it’s like Christmas. I love that you can collect and spend your points. I used to think it was expensive, but it’s actually quite competitive and has the best quality products stocked in my opinion.

February 2, 2026
Rated 5 out of 5 stars

Boots are always on hand.

The people in the local store were all very polite and friendly. They explain medication and time to take. The store that deliver my nomad are always there if you ask what medication outside has been prescribed.

February 2, 2026
Rated 1 out of 5 stars

Not been delivered and I ordered at the…

Not been delivered and I ordered at the beginning of January, I spent £30, I tried calling boots, I tried emailing, I tried everything it states online and on the website, I still have not received my order, worth no help or reply regarding this.
Trying to get help was an absolute nightmare as well, call boots press a number for them to either hang up or say please call... So you call and it says incorrect number, absolute nightmare to try and resolve, not sure where I'm supposed to go from here.

January 14, 2026

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