Comcast Reviews 3,594

ABSOLUTELY TERRIBLE SERVICE AND SUPPORT - DO NOT RECOMMEND

We operate an apartment community and manage 96 modems through Comcast/Xfinity. We pay over $3,000 per month ($36,000+ per year) for this service, and yet the level of support we receive is absolutely unacceptable.

We recently had an issue with 7 modems that required immediate technical support. We reached out to our account manager then through xfinity support bulk account support specalist Arvind, expecting professional assistance given our substantial monthly investment. Instead, what we experienced was nothing short of negligent:

1. Arvind failed to provide any meaningful help or troubleshooting
2. He abruptly CUT THE CALL in the middle of our conversation without explanation or resolution
3. We were left without proper support for critical infrastructure that our residents depend on daily

Despite being a bulk account with significant monthly spending, we were treated dismissively. It appears to be nearly impossible to reach the right person at Comcast/Xfinity who can actually help. The support structure is broken - there's no accountability, no escalation path that works, and no urgency given to commercial customers like ourselves.

This is completely unacceptable for a company receiving $36,000+ annually from our business. We are now actively exploring alternative providers because Comcast's customer service is non-existent for bulk accounts.

I would never use this company due to the racist people that work here, Shawn Pugh, your Incident Management Supervisor has been sending racist comments to Jasmine Crockett. I'm guessing anyone not of his race is not welcome to do business with this company

Xfinity, you are one horrible company. Having no service, neither phone, no heat, and probably no internet, for someone who’s in a wheelchair, and during the olympics, is quite possibly the lowest a “company” can ever go.

If there was any other reputable non-dish company out there, you better believe I would leave quicker than quick.

For a company that requires a forced “update” every three days, this is beyond any curse word imaginable.

Stop with the fluffy commercials and fix this from the ground on up before you loose even more customers.

The one gigabyte Wi-Fi speed has never registered Over 200 MB with any other speed check other than Xfinity zone technician which means not even in the customers app does it even come Close. Not only are they fraudulent and it took the FCC to acknowledge it and I am still having streaming drop from like a speed but they also donated to have the East wing of the White House destroyed for trumps unprecedented White House ball. There are 10 toll-free Customer Service numbers each with the same Answering machine stating for privacy purposes we do not discuss billing over the phone and Tech support is only for your email and login and it actually hangs up after that which is why when you Google Xfinity cancellations in 2025 were 1.865 million. Check it out!

The internet has never been as skippy and laggy as it has lately (since last fall). Every device (TVs, tablet, computer) is similarly affected

I had Comcrap for 14 years. Never again ! My bill was 373 dollars a month. My internet and video was pathetic. They kept telling me they will fix it soon. After a month I went to AT&T fiber to the house and Direct TV streaming . Best decision i have made. Love it!

Just when you think Comcast couldn't get any worse - they find a way.
They are now reading my outgoing email, censoring and refusing to send it. They claim I am sending out SPAM!!! A few messages here and there from me - a long time customer - and certainly not in the millions actual spammers send. Ironically, these messages I send are actually forwards of SPAM to the abuse contacts. Comcast is unable or unwilling to block them on the way in!!!
Further irony, Comcast is dropping their email service entirely, forcing us to Yahoo. As they raise rates.
AT&T fiber is now up and running in my area and looking better and better.

Comcast absolutely sucks. Speeds were fine until they randomly decided to come "fix the line". My download went from 600 mb/s to 6 mb/s. Genuinely preposterous.

Here I am again, leaving a bad review, waiting for someone to fix this situation with these Comcast Xfinity scammers. Two months ago, one of their installers fell while installing security cameras and crashed through my kitchen’s drop ceiling. I’ve filed countless complaints, opened an endless number of tickets, and no one has resolved anything. I want to specifically point out the head of installers in Houston, who has been calling me and lying to my face, claiming that I refused help from the installers. That is a total lie from him, because he keeps making promises and never follows through, even after two months. Yesterday, when I told him I would give him 48 hours to fix it before getting a lawyer, he said no lawyer would take my case and that I could do whatever I wanted.

So here I am again, leaving a bad review. If it takes five years and every single week to keep leaving bad reviews until they fix my ceiling, I will do it. It’s not about money; it’s about principle and the care they should have for their customers. It’s unacceptable that, as he says, I should find a provider and pay out of pocket, and then supposedly get reimbursed by insurance, with a bunch of excuses. I don’t have the money for those repairs, I don’t have the time, and I shouldn’t have to deal with this. He should have told me from the start, but he kept lying and promising to send someone who never showed up. Two months have passed, and every time I ask for proof of my alleged refusal, he never provides it. He keeps closing tickets whenever I open them, and I don’t understand how Comcast employs such shameless, unprofessional people. Again, I’m talking about the head of security installers in Houston. I’ve tried contacting him; he doesn’t respond. I don’t know what else to do or where to escalate this, because when I call customer service, all they do is open a ticket and refer me back to him, and he’s not solving anything. They don’t give me any contact number for a superior who can actually help, because I’m still a customer. The only reason I haven’t closed my account with Xfinity is that if they treat me this badly now, I can’t imagine how they’d treat me once I’m gone.

I repeat, and I advise you: stay away from Xfinity Comcast. They have good prices, but if you look at their reviews, they have some of the worst reviews out there, with no help and scams. They promise you the best when you go to their stores, but when it comes to solving problems, they’re scammers. Stay away, and I won’t stop until my ceiling is repaired and they take responsibility for the damage they caused, not me.

Comcast internet is very slow and disconnects frequently.

Comcast network sometimes suddenly slows down.

Horrible customer service, horrible internet. Avoid at all costs

I’m having a problem with paramount plus app that’s on On Demand being very glitchy, stop and go.
They had me on the phone for over 45 minutes, and accomplished absolutely nothing. No help whatsoever.

The person I was speaking with stated that I should order Showtime with paramount plus. He had no clue on what he was talking about.
Why would I want that?

I just want to watch a couple of shows such Tulsa King and Landman being shown on Paramount Plus.

if I could give this company a negative # I would,been with them 20 years and the price keeps going up and up,they also keep taking away TV channels all the time and want you to pay to use them now. also when you want to leave they keep saying you owe them $ for stopping service,there is no contract after 20 years of service,who are they kidding? do yourself a favor and stay away from this lousy company! and forget about customer service with them, it is a joke!

Worst internet provider in Florida. The service is extremely unreliable, with frequent outages and slow speeds. The connection drops constantly, even during basic tasks like browsing or streaming. Customer support is unhelpful and rarely provides real solutions. For the price being charged, the service quality is unacceptable. Not worth the money at all.

This is the most dishonest company out there. Their customer service just passes you from one person to another and if they tell you that they have a new plan for you it's a boldfaced lie. The customer service is absolutely pathetic. They raise rates on you even in so called contracts. Years ago they used to be a good company. They are the worst now. I hate them.

Avoid using comcast/xfinity at all costs.

I am literally writing this as I wait on the phone ( I requested a call multiple times until I finally got them to actually call) and the machine said to press 1 to confirm I requested the call. Dead silence 30 min and counting, not even music or anything to show that I'm on hold.

This is after I started trying to contact them about my terrible service 4 hours ago.

Basic ISP nonsense. Terrible service and betting that you won't wait hours to cancel your service. Better to pay $20 more a month and deal with constant internet outages than sit through their torture to cancel service.

I write this while I'm on hold because I hope that it will save at least one person from their purposely designed awfulness. Avoid this company at all costs.

UPDATE: disconnected after 30 min. Great job comcast/ xfinity!

Update 2: don't use any number or chat. I learned after 5 hours of chatting and calling they can't cancel. You need to verbally confirm with the retention department. No one told me for 5 hours! They will say they are helping and working towards canceling, but they just string you along until you give up.
USE THIS NUMBER TO CANCEL!
1 877 424 2028

This should be illegal.

I contacted Comcast because I was locked in at a five-year rate and all of a sudden that rate went up and they have no explanation for it except that it’s costing them money. Well that’s money that they need to eat. They lied by saying it was locked in for five years and I am a customer that always overpays my bill so this should not be happening.

Constant drops, ever rising prices. Only option we have and they take full advantage of offering the worst service at high prices. The second anything else worth a damn comes into town, I will never look back