DeliveryApp Reviews 264

I use same-day carriers on a weekly basis. As part of our company protocol, I decided to trial a new platform to see if we could reduce costs — unfortunately, it turned out to be a complete disaster.

The website advises allowing a two-hour collection window, which isn’t ideal but acceptable. The booked collection window was 11:31–13:31 with delivery marked as ASAP. However, the driver didn’t arrive until 14:31, already outside the stated window, and then took a further two hours to deliver the goods.

Had I used our regular same-day carrier, the parcel would have been collected within 30 minutes and delivered far quicker, especially as the journey would have been made during off-peak hours.

If this shipment had been urgent, the service would have failed entirely. Based on this experience, I would not rely on this platform for time-critical deliveries.

Registered over a week . Uploaded all relevant documents. Got emails saying

‘A member of our Operations team will review your submitted documents and be in touch to confirm we have everything we need before activating you on the platform’

Logged back in on the app after an hour or so and my account has been temporarily deactivated , No explanation given . Sent numerous emails have had no replay .

Dissatisfied and disappointed. Pathetic!!

Update after your reply to my review :

My account is not active it is still in review

The job was accepted for a collection time of 8am and then dropped at 7am by the driver 1 hour before the collection. The collection time was moved to between 8 and 11am but was actually collected close to 12pm.

Harsimranjeet Singh is a top tier driver! He went above and beyond, even through a protest that was going on at the time to make sure that our delivery was successful!

The company started off very well, with 5-6 successful deliveries. DeliveryApp's costs are unmatched by any other haulage company. However, we then experienced issues: one driver was conducting other jobs while our urgent delivery was on board, and another delivery was delayed due to the driver citing personal issues, once again with our goods on board. Both incidents incurred additional costs for our company, as we had to have people stood on site waiting.
Up until these recent incidents, I would have recommended DeliveryApp. However, in light of these issues, we have decided to return to our former haulage company.
If you do not require time critical deliveries I would recommend, if your goods are required somewhere in a timely fashion, I would avoid.

Booked a job a week in advance. Called to double check that everything is ok the day before and the worker said all is ok, there shouldn't be any issues. We had added in the details that we would prefer if the driver could take a passenger to which the DeliveryApp worker said is not going to be possible due to the insurance, which is fair enough.
On the morning of the booked move date, we get the news (2h before the driver is supposed to be here) that our job will not be able to get done since we had added a note about the passenger (which is something we discussed the day before already and we agreed we wouldn't drive in the car with the driver in order to honour their policy). The DeliveryApp team suggested we cancel this job and re-book it without mentioning the passengers, which we did. About 10min later, I receive a call from the DeliveryApp and the same worker is now telling me that the job can only be done if we book a White Glove service as otherwise the driver cannot enter the property. Mind you, this is happening now about 1.5h before the original booked moving slot that was booked a week ago.
Needless to say, we have cancelled the booking altogether and are now having to shift our own time around to find another moving company that can do the job last minute.
DeliveryApp has wasted our time, they seem unorganised and unreliable. With having booked the job a week in advance and suddenly having issues ON THE DAY OF THE MOVE is unacceptable. Will never use them again and will not suggest them to anybody! Their pricing may seem attractive, but it's a lesson learned - the cheapest is not always the best!

Excellent service. Highly recommend.

Fantastic service as ever- great for solving last minute delivery needs!

I set up an account to be a driver and heard nothing for more than a week. But now logged on. Plenty of jobs but none in my area as yet but still early days. Good app for bigger citys

Really easy to use, don't have to do much and the drivers are always relibale, always arrive on time and without hassle :)

The booking process is good, the vehicle on time and as ordered, updates and live tracking are good, and the delivery was completed as required. A good experience from start to finish

Took me a month to set up the account with numerous issues nobody ever gets back to you leave you in the dark I've literally not had one job a complete waste of time and effort I've paid hundreds for extra insurances for nothing also you get a notification for a job then proceed to look as soon as you click on it another driver had had it rubbish system absolutely shocking.

Excellent service both from the drivers and the support staff. As a regular user of the service, I'm very happy.

Best service and price , we are very happy.

Does what it says on the tin. Excellent service.

Good service, prices and the DA team will call up to sort any issues quickly and efficiently. Looking forward to booking more shipments.

They are the best app for delivery in 3 months I had only the best jobs on platform with them .