RS

Absolute con. They made ONE delivery attempt outside business hours on a Friday, then demanded £7.95 just to try again. Completely unacceptable. Under UK consumer law (Consumer Rights Act 2015), sellers and couriers are expected to make multiple reasonable delivery attempts within the promised window — customers should not be charged extra redelivery fees for a standard service failure. Avoid.

I use same-day carriers on a weekly basis. As part of our company protocol, I decided to trial a new platform to see if we could reduce costs — unfortunately, it turned out to be a complete disaster.

The website advises allowing a two-hour collection window, which isn’t ideal but acceptable. The booked collection window was 11:31–13:31 with delivery marked as ASAP. However, the driver didn’t arrive until 14:31, already outside the stated window, and then took a further two hours to deliver the goods.

Had I used our regular same-day carrier, the parcel would have been collected within 30 minutes and delivered far quicker, especially as the journey would have been made during off-peak hours.

If this shipment had been urgent, the service would have failed entirely. Based on this experience, I would not rely on this platform for time-critical deliveries.