Dunelm Reviews 64,701

Ordered some little house decor accessories. Can’t comment if they are any good because Evri never delivered it and despite marking it as delivered they can’t prove I signed for it or that they left... See more

We like the store (Huntingdon) as it seems the best opportunity for the range of products it sells. There are some negatives. We have bought a Carmen electric blanket that failed after 10 months. Thi... See more

Lights are good quality and enhance our home. Unable to take the order in store and only have display lights. However ordering was easy on line and delivery had to be to home not store. Deliver... See more

Ordered on Monday 19th Jan 2026, acknowledged immediately and delivered lunch time Friday 23rd Jan 2026. Amazing delivery time for such a quality sofa. Delivered professionally by AIT home delivery se... See more

On 21st November I ordered some made to measure Lucca Opal curtains & tie backs through the Bridgend branch. The curtains arrived earlier than expected and Claire worked exceptionally hard to make... See more

I've recently become a much more frequent shopper at dunelm. Whether they have pumped some investment into where they come up in Google searches or they just have everything I ever search for - either... See more

Was easy to order online, very easy to collect from store, staff very quick in bringing your order out to you, only one bad remark is that some of the soft items (ie) a snuggle cushion harry potter w... See more

I saw it, I bought it, it arrived. That which was supposed to happen did happen. Delivery was on time, there were no hidden extras. Does that make it a great experience? I think it was a 'normal' exp... See more

Ordered two 61cm /24inch Blackout Roller Blinds Thermal. Upon installation find that each Roller blind actually only measures 47.3cm / 19 inches Width short by over 12cm / 4.5inches hence window... See more

Good quality products at realistic prices, added bonus of being able to see products displayed in store as well as on the web-site. Helpful and polite staff always available for advise. Fitting inst... See more

At Dunelm's Wincheap, Canterbury, branch there were some issues with a click and collect order I placed. I approached Debbie for assistance. She was clearly busy managing other orders,and routines, bu... See more

I visited Highgates' branch, this evening at 8.55pm and was allowed to come in and purchase a very needed picture frame, when the store closes at 9pm. The member of staff, (most probably a manag... See more

Used the various web sites to select curtain options for a wide, bedroom bay window. Actual width needed two pairs of ''wider'' curtains - only available on-line. Did not want to buy on-line without c... See more

Visited Dunelm ,Chester, yesterday and was served by Amanda. The staff are always helpful anyway but Amanda was particularly lovely. She was immediately approachable and while I was deciding on a rug... See more

Visited the Linkway Retail park, Cannock Dunelm, we were very impressed with Jackie. Whilst being busy in the lighting aisle, Jackie dropped everything to help us require help purchasing stools. She w... See more

My first ever visit to Dunelm was today and at your Stockport store. From the warm welcome upon entering the store to actually serving us when we had finished shopping,James was an absolute gent... See more

Purchased 2 bedside lamps to go with our new bedding and curtains. One of the lamps is not new and has marks including nail varnish and a tear in the base felt. To make things worse the lamp does... See more

From our initial enquiry to delivery of our goods I have nothing bad to say. The consultant who called knew her stuff and offered great advice. As the product required was out of stock she set up anot... See more

Appallingly Customer Service Ordered a large rug for my 84 year old mum just after Christmas, still waiting for it to be delivered. Chased the useless customer service team multiple times, cha... See more

Ordered a 6ft x 4ft carpet online (£200+) nice looking product. Slightly surprised to receive an email confirming it had been delivered and with a signed (by me) proof of delivery receipt. It was in f... See more

No problem with Dunelm, but a problem with Yodel. There are two flights of stairs to my home. The Yodel driver decided he or she didn,t want to climb the steps to deliver my parcel and left it at the... See more

Update following Dunelm’s reply: Put that information on your website then! That would be really useful. —- Impossible to contact, online chat doesn’t work, they won’t provide an email, or a phone... See more

My wife enquired at the Curtains section in the Wolstanton, Staffs branch this morning about a particular type of curtain hook. The member of staff was disrespectful, having no patience whatsoever. Sh... See more

Update: Refund is on the way (confirmed by PayPal) so that's a relief. Furniture due to be delivered on 29th Jan, received a call early that day to say it hadn't arrived with delivery company and the... See more

Dunelm behave fraudulent I ordered 2 products: an artificial plant and a painting. On there website the picture put up was the plant with a vase and painting was the frame and picture when both items... See more

Used to be a great shop with good product range but since moving to the new store it is dreadful. So many items in locked cabinets so impossible to browse, details of location of items e.g duvets is... See more

Bought some pillow cases in Dunelm today .. sale on there, considering they were £8 each for a single pillowcase prior to the sale, when i got them home and opened them, took them out to view, well a... See more

I placed a order it arrived 6th Jan returned unopened 8th Jan it was send back via Yodel. Rang Dunelm they said it is in their warehouse waiting inspection on the 15th Jan now being the 2nd Feb still... See more

New home so wanted a new set of hand and bath towels... Dunelm being prominent and open on Sundays was my choice. Bought 4 blue and 4 yellow bath towels but noticed they were shedding fine blue/ye... See more

Was very surprised at how small & untidy the Exeter store was. It did not reflect the lovely selection online, was very untidy & felt like a standard layout had been crammed in too small a place. I ha... See more

This company, just like all of the other global conglomerates that have wrecked small businesses, are stonewalling consumers completely. They can't even be bothered to answer one simple question abo... See more

Took my rug to the till, it had a hanger with cardboard wrapped around the top with the price embossed into the cardboard. When the assistant scanned it at the till I was charged an extra £2. I had... See more

Curtains are great/ as expected. The join in material could be more subtle but ok. Ordering very easy and delivered earlier than expected. Delivery not great though, did not ring bell or knock on doo... See more

Ordered items on line in the sale. Made some returns in the store. Assistant in Grimsby was very helpful. Much easier than expected. Happy with products purchased. Appreciated free home delivery as it... See more

Wardrobe order half missing. Initially contacted store. Told 3 days for them to locate missing box. Spoke to them 4 times today- no manager to speak to. No reasonable resolution offered. Mistakes happ... See more

We went to order a made to measure Roller Blind curtain. We have never ordered a roller blind curtain before and didnt know how to take the measurement whether from Inside or outside the window. T... See more

Awful. I was sent a damaged item and when I went to store to replace it, it was an awful experience. Staff were not aware of online laws and regulations. An awful experience where I was embarrassed in... See more

This fleece was ordered for our granddaughter but unfortunately there was a delay in collecting the product from the store. When we first ordered this item we were told that the fleece would be avai... See more

Poor customer service team, when you make a complaint and get a reference number. That’s when it all starts no structure what’s so ever. I made a claim under a warranty sent photos as requested l.inst... See more

Please refer to the review I've already given on the Dunelm website for the Dolan Wide 8 drawer chest (1 star by LB). The chest itself is good, except for the missing parts. Why is it impossible to... See more

Received a email informing me that my coffee table had been delivered on 7th January and even signed for by myself .... Really I have camera evidence to say no delivery has taken place at my address... See more

Used to be a pretty good online experience with speedy delivery. The last two orders have made have been disastrous. The current one is days past its agreed delivery date and nobody seems to know why... See more

Ordered bedding through you via bowlift. On 3rd January....you said if would be delivered within a week. I am still waiting. Tracking number doesn't work. Bowlift advertised silk bedding which I... See more