I have had good experience with Fibia, easily requested the Internet service and Fiber connection and got it and now after around 1 year because our company is providing an Internet service, I have t... See more
Company replied
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Invited
Fik super god service at Mikkel i teknisk support
Company replied
Useless customer service. Our WIFI has been out of use for one week now. We have phoned several times and reported the problem. We even filled out the online form. However, they still have not got... See more
Company replied
Really bad quality of service. The service is intermittent and at the 2,4 GHz band of the router, the speed never reaches the expected value. Moreover the customer service is terrible. Choose another... See more
Company replied
Company details
Written by the company
Fibia leverer fibernet til Østjylland og store dele af Sjælland. Vores mål at levere markedets bedste og hurtigste internet samt tv og telefoni. Vi mener, at fibernet er den vindende teknologi, også på den lange bane - for dig og for Danmark. Vi har allerede 225.000 kunder, og der kommer hele tiden flere til.
Kontakt Fibia Kundecenter
Written by the company
- Ring til os på tlf. 70 29 24 44
- Kontakt os, hvis teknikken driller, eller du har spørgsmål til abonnement eller produkter. Ved eventuel forlænget svartid anbefaler vi du benytter vores "ring tilbage"-funktion - du beholder din plads i køen. Du er også velkommen til at skrive til os via vores kontaktside på fibia.dk.
- Åbningstider Kundeservice
- Mandag-torsdag kl. 9-16. Fredag kl. 9-15.
- Åbningstider Teknisk Support
- Mandag-fredag kl. 8-21. Weekend/helligdage kl. 10-16.
Contact info
Energivej 33, 4690, Haslev, Denmark
- 70 29 24 44
- [email protected]
- www.fibia.dk
3.3
Average
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invited
Reply from Fibia
Hej Daniel.
Jeg er glad for at høre, at du havde en god og positiv dialog med vores medarbejder, Mikkel, samt at I sammen fik løst din problematik 😊
Vi ønsker netop, at viderebringe vores kunder en positiv oplevelse, når uheldet skulle være ude.
Tak for din fine anmeldelse.
Venlig hilsen
Ada, Fibia
Invited
Reply from Fibia
Hej Søren.
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
Invited
Super god service
December 1, 2022
Reply from Fibia
Hej Maj-Britt.
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
God dag
Jill/Fibia
Nice service
I have had good experience with Fibia, easily requested the Internet service and Fiber connection and got it and now after around 1 year because our company is providing an Internet service, I have to stop the Fibia service, and this request also was quite fast and easy.
The quality of the internet also was good enough for me.
November 16, 2022
Unprompted review
Reply from Fibia
Hej Sach
Thank you for your review.
We are happy to know that your experience with your Fibia subscription has been satisfying, both regarding your internet quality and experience with out customer service.
Best regards
Simone, Fibia
Invited
Super god service
October 3, 2022
Reply from Fibia
Hej Søren,
Tak for at dele din oplevelse her på siden.
Jeg ønsker dig en god dag.
Med venlig hilsen
Jill/Fibia
Invited
Super support!
October 3, 2022
Reply from Fibia
Hej Tina,
Det er lige præcis sådan vi ønsker vores kundeservise. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
Invited
Reply from Fibia
Hej Hans
Tak for din anmeldelse.
Alle tiders, at du er tilfreds med din hjælp fra vores tekniske kundeservice.
Venlig hilsen
Simone, Fibia
Invited
Super god service
September 16, 2022
Reply from Fibia
Hej Herdis
Tak for din anmeldelse.
Vi er rigtig glade for, at du er godt tilfreds med din service fra Fibia.
Venlig hilsen
Simone, Fibia
Invited
god og venlig behandling
September 16, 2022
Reply from Fibia
Hej Arne,
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
Invited
The customer support agent was very…
The customer support agent was very kind and helpful in changing elements of my subscription. I promptly received the confirmation email within minutes. I am very satisfied by the customer support. Also, the waiting time was less than 5 minutes which is a great improvement compared to long waiting times some years ago.
September 16, 2022
Reply from Fibia
Hello Christos
Thank you for your review.
We are very happy to hear that you got through to our customer service quickly and received friendly and competent help with your inquiry.
Kind regards
Simone, Fibia
Invited
Super duper👍😉
September 13, 2022
Reply from Fibia
Hej Henriette,
Jeg er glad for, at høre du har haft en god oplevelse ved kontakt til vores Tekniske Support.
Tak for din anmeldelse.
God dag.
Mathias
Invited
Super service
September 12, 2022
Reply from Fibia
Hej Christa,
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
God dag.
Mathias
Invited
Super god support meget tålmodig og rar…
Super god support meget tålmodig og rar service fra Bjørn :D
September 9, 2022
Reply from Fibia
Hej
Mange tak for din fine anmeldelse.
Hilsen Lasse
Fibia
Invited
God service.
September 9, 2022
Reply from Fibia
Hej Lisbeth
Mange tak for din fine anmeldelse.
Hilsen Lasse
Fibia
Invited
Tak for god information
September 8, 2022
Reply from Fibia
Hej Frandsen,
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
God weekend!
Jill/Fibia
Invited
Super service
September 7, 2022
Reply from Fibia
Hej Johnny,
Så præcist kan det udtrykkes, hverken mere eller mindre. Tak for din anmeldelse.
Med venlig hilsen
Jill/Fibia
Invited
God service-god dialog.
September 7, 2022
Reply from Fibia
Hej J. O. Hansen
Tak for din anmeldelse.
Alle tiders, at du havde en positiv oplevelse med henvendelse til Fibia.
Venlig hilsen
Simone, Fibia
Invited
Reply from Fibia
Hej Zuzanna,
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
God dag.
Mathias
Invited
God serves..
September 5, 2022
Reply from Fibia
Hej Sigurdur
Tak for din anmeldelse.
Alle tiders, at du er godt tilfreds med din service fra Fibia.
Venlig hilsen
Simone, Fibia
Invited
Fantastisk samtaler 🌹 tak for stor…
Fantastisk samtaler 🌹 tak for stor hjælp . Mvh Marcela Bengtson 🌹🌹
August 31, 2022
Reply from Fibia
Hej Marcela,
Tak for din anmeldelse.
Godt at du fik brugbar vejledning til løsning af din henvendelse.
God dag.
Mathias
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