YouSee Reviews 67,021

They have to training for better customer service , and Low down their expensive prizes

I've been a YouSee customer for 5 years, but my experience the last month has been extremely frustrating.My TV-boks stopped working about one month ago (Tv-boksen kunne ikke logge ind). I tried all the troubleshooting steps myself multiple times – power cycles, network checks, even considering factory reset – but nothing helped. The YouSee app on my TV worked fine, so it was clearly an issue with the box/account activation.Today (29 January 2026), I called support again. After a long wait, they finally told me the problem was that my account was still on an "old subscription." They said they had to cancel the old one and create a new subscription for the box to work. They promised it would be updated/moved in about two hours, and everything should start working automatically.That was hours ago – no email, no SMS, no confirmation, nothing. I still don't know the status, the box is still dead, and I have no way to check without calling again (which means more waiting on hold). This has dragged on for a full month now, with repeated calls and no real resolution or proactive communication.Customer service feels disorganized: they don't follow up, don't send confirmations for changes like this, and leave customers in the dark. It's unacceptable for a major provider to let hardware sit unusable for so long over what seems like an internal subscription glitch.I recommend checking everything in "Mit YouSee" yourself and considering alternatives like Norlys, Altibox, or just using streaming apps directly – especially if you value reliable support.Would not recommend until they improve communication and fix subscription/backend issues faster.

I ordered Fibernet in person at Fields YouSee, and from the very beginning I clearly explained that I’ve had previous technical issues with fiber and explicitly requested a technician visit BEFORE the subscription starts. The employee opened an incident, documented the issue, and assured me I would be contacted to schedule the visit. He said, its You See responsibility to make sure that Fiber works or find an alternative solution.

A few days later I received a message saying the case was “solved”. Spoiler -> nothing was solved. The internet still does not work.

Calling support is completely useless The so called AI voice bot is absolute nonsense and barely functional, even when speaking Danish. Since getting help by phone was impossible, I physically went back to YouSee again. Another employee “reopened” the case and promised I’d be contacted soon.

That was 6 days ago.

The ONLY message I’ve received since then is about my upcoming bill. For an internet connection that DOES NOT WORK. No technician. No call. No solution. Just billing notifications.

Your technical support system is a joke, your AI bot is borderline unusable, and your internal communication is clearly broken. Charging customers for a service you haven’t even made functional is unacceptable. This has been a complete waste of time and an incredibly frustrating experience.

And to make this even more ridiculous. I already tried ordering internet via your chatbot BEFORE Christmas. I clearly explained the fiber issue there as well, and your chatbot confidently promised that a technician would be sent in February. When I asked about this in the physical store, the employees told me they couldn’t see ANY order placed before Christmas at all. So either your chatbot lies, your systems don’t exist, or nobody has any idea what they’re doing.

Been with TDC/You See for 20 years and have had it with their service. Had a problem in Oct and they said have to change to fibernet, so got that done in Dec and has not worked properly since. All tv channels are locked and unable to change packages. Internet works on and off, eveytime I call they say they are working on it. Been 4 months and the nitwits at YouSee are doing nothing and I have to pay each month for stuff I dont want. They wont refund the unused items, which I ask them to cancel each week. We cant do it. Your packages are locked cause there is case underway. They are totally useless and dont care about their customers. Everytime you call all they want to do is sell you some other sh*t which doesnt work. Avoid YouSee.

Always a new hidden costs, always they could not reach the e-mail and then send a reminder letter with an extra cost, always no enough information on your subscription (what it holds and what not). Basically, it's a scam company sucking all your money with very bad service.

YouSee is a scam, money thirsty and untrustworthy.

I've made a trustpilot account just to write this and warn people, I wish i could put attachments and pictures of the invoices and the chat i had with the support, i don't even know where to start, you guys just love charging and charging but not returning any money that's not yours.

i was sick in december and i was getting my invoices via letters to my mailbox, not via email as i have asked the agent when i first signed up for the internet,fair enough, i missed out on a payment deadline and got a 100kr fine, which i paid, but they closed my internet, so i call and tell them i paid please open it up, they say because it was via bank, it will take days for your internet to comeback.. while im studying for my exam, okay then.. how do i get it now? mobilepay, so i send over 1000 kr, the guy tells me that since i overpaid, the money will be refunded (THAT DID NOT HAPPEN) he said if i dont get a refund, it will be deducted from the next payment (AGAIN THAT DID NOT HAPPEN)

Next payment comes like i haven't overpaid anything and YouSee acting like they don't owe me any money. And charge me 200kr extra for closing and opening the internet, which happened on the same day and literally was closed for an hour, i never knew you charge for closing the internet? and why isn't it written anywhere?

now the new invoice is 422kr, no deductions, and when i finally got ahold of the support, they say yea just minus it and pay the remaining, i ask to get a new invoice with the correct payment, they say yea sure, then nothing, a whole week later and now its the deadline for the payment, and they haven't sent any new invoice or anything, they want it to exceed the deadline so they can add another 100kr fine to suck you dry from your money.

SHAME ON YOU, I'M ONLY A STUDENT WHO'S UNABLE TO WORK DUE TO INJURY AND YOU JUST KEEP SUCKING MY MONEY AND MAKING MY LIFE WORSE.

Also when i first signed up, the agent told me, my internet would be 1000/1000, which in fact was another lie, he gave me 300/60, for a price you can get elsewhere for 1000/1000.

They never sent me any invoices for 3 months, and keep adding fines for not paying. I was so naive to assume that my subscription was quarterly. I ended up paying more in fines than the actual bills. I will never choose yousee ever again. The customer service staff talks rudely, and they never follow up on the issues.

We asked Yousee to install fiber internet for our newly built house. Yousee was not able to install the internet, we sent back all the equipment but yousee still asked for the monthly fee. We asked why we got such payment to the yousee and nobody was able to give me answer. Too easy to make money, yousee could just send the router/equipment to the client and have it back without installing the internet while still charging the fee, really good business for them.

Behagelige personer at tale med og god behandling. Hurtig til at klare mit problem.

The absolut most terrible service that I've had to work with ever. I switched from Norlys to get away from these problems. Spent all of last week, week 2, with out phone or internet despite having paid. Then it turned out I even paid 500 too much which I was then told they would return to my account. 2 days ago they said I would have my money back on friday, tomorrow. Because of their continued lies I called yesterday to check up on my money and they said latest monday or tuesday next week. Today I call and am told they will pull the money from my next bill. So they wont even pay you back your own money from a mistake they made!!

Last week I asked to talk to a manager amd was told one would call me with in 48 hours. Guess who never called. Today I very nearly demanded to speak to a manager and was told the same. Apparently it's impossible to speak with one unless you wait 48 hours however, that seems to also be impossible because they don't call!!

Don't use this company.

Been with these guys for over 10 years (could be longer) when I need help or need to buy a new phone with is seldom, always top notch service and excellent deals

I saw that they did not help even with the relocation process. I contacted them regarding the move. They said they would send the modem, and in the email the address shown is my current address, but in the chat they say it will be delivered to the new home. I consider this a complete lack of organization and system.

If you are a foreigner, I also do not recommend getting YouSee, as most responses are given in Danish

Very poor customer service and incompetent employees. I bought a mobile with a subscription. However I decided to return it and cancel the subscription the next day. Now after a month, I got an invoice for the monthly subscription!
I immediately called customer service eho first could not understand why this happend. After some time they I must go back to the store where I returned the phone to cancel the subscription (they should hv done it before). Then I went to the store-where the staff said he cannot do anything snd I must call customer service🥵🥵🥵
Now it is their fault that they didnt cancel the subscription in the first place. And I should call them several times and be sent here and there. I dobt have time for this drama as I have a 2 month old baby at home Thay should have handled this themselves!
I would give -10 starts if i could!

EDIT:
In response to yousee's response below, calling the number you mentioned isvexactly what I have been doing! Several times, in vain. Last time I spoke, the guy said he would help and fix this. He would call me on Friday 10 am and connect me to the subscription department who whould then cancel it. Well, HE NEVER CALLED. I do bot k ow how many hours I need to invest to resolve this. Absolutely pathetic.

The initial setup process for my fiber internet was really easy, and everything went exactly as agreed. Now, half a year later, I received a better offer from another provider, but when I called YouSee, they gave me an excellent deal for both my internet and mobile plan. They guided me through the whole process professionally, while keeping a friendly tone and making everything easy to understand. Thanks again!

My experience with YouSee has been extremely disappointing, and it is the reason I decided to cancel my subscription.

Everything started when I returned my fiber router. I was told I would receive an invoice by email, but nothing was ever sent. YouSee failed to keep their word. Instead, I was charged for the router due to a supposed “failure to return,” even though I HAD returned it.

After being forced to pay, I went to a YouSee store to confront the situation. I was told they would update the system to confirm that the router had already been returned and that I would receive my refund — something that should have been done from the beginning.

Right after that visit, I canceled my subscription because I realized the company is not reliable. In fact, it is the WORST company I have ever dealt with.

To make matters worse, five days after canceling, I received an email stating that I needed to pay for the same router again to avoid additional fees after cancellation. This means YouSee attempted to charge me twice for something that should never have been charged in the first place.

Now, one week and three days ago — on Friday — I called YouSee again to ask whether the refund would finally be processed for something that should never have been paid at all. I was told yes. They asked for my bank account number and explicitly said: “Okay, I have processed the payment. At most, it will be in your account within three business days, by Wednesday.”

As you can imagine, Wednesday came and went — nothing. On Thursday, I called again and was told: “Sorry, I can see in the system that it is delayed, but it will arrive tomorrow.” Once again, nothing.

Today is Monday, and I still have not received any refund or resolution. I called again today, and the most unbelievable thing happened: a YouSee employee told me she does not understand why her colleagues gave me deadlines at all, because according to the system, the refund does not even have a scheduled date and will most likely only be processed next month.

This is absolutely RIDICULOUS. The worst company I have ever seen or dealt with in my entire life.

My honest recommendation: please be very careful with this company. Based on my experience, YouSee is not honest. Every employee says something different, and nothing is ever concrete, consistent, or true. For these reasons, I strongly recommend staying away from this company. I will never recommend YouSee to anyone — neither to people in my circle nor outside of it. A truly terrible experience.

Yousee said they had no issues at their end. then "automagically" everything is solved the next day and they close the incident silently...

I had Wi-Fi service with YouSee for some time, but the quality was very poor and unstable.
In summer 2025, I was overcharged on one of my invoices. I contacted YouSee and escalated the issue. I was promised that the overcharged amount would be deducted from the following month’s invoice, but this never happened.
After six months of waiting for the correction on subsequent invoices, I finally cancelled my subscription. I then requested a refund for the overcharged amount, but received an email stating that this was “not within their policy” and that the amount was too small to refund.
In other words, they charged more than what was legally agreed and refused to return the money. I cannot describe this in any other way than unacceptable and dishonest business practice.

The service in store was impeccable. The staff member was very knowledgeable, efficient and helpful. He managed to solve all my issues and let me know about special deals.

I have been using yousee as the internet provider for several years. I have now moved the address, yousee was notified several week prior with a written confirmation from the received. Yet, it has now been almost 2 weeks without the internet. Every time we call them, we get different information: it started with "you will get internet on Thursday" to "we do not know why you don't have internet" ....the adventure continues.

Today marks 36th day of Yousee failing to port my number to them.
Uncountable minutes of talk resulted in nothing, still I don't have my number working.
They provided temporary number which they asked me to pay (INSANE!).
Even the stuff over the phone is trying or showing to emphasise and help the result = 0.
I suggest no-one to take any service from them at all!
I have already issued complaints, wrote to Yousee directly on Linked-in and Instagram, basically where every they exists still no return to messages or complains raised via portal and mails send to their kundeservice still no response is received.
Very unprofessional and I felt like I am being lied by customer service when I am on call with them.