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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the tool's capabilities in image editing, graphic design, and AI features, highlighting its user-friendly interface. People find the app versatile and powerful, with some considering it an indispensable tool for both basic editing and more complex creative tasks. Consumers also praise the platform for its ability to enhance image quality and provide useful features for various projects. However, some reviewers express concerns regarding the subscription and payment processes. People report unexpected charges after signing up for free trials, with difficulties in canceling subscriptions and obtaining refunds. Consumers also mention issues with the credit system, citing unclear billing practices and automatic renewals. Some reviewers report negative experiences with the app's performance, such as crashes and slow processing speeds.

Based on these reviews

Rated 5 out of 5 stars

Really awesome. Unbelievable. You get daily free credits to create more upon completing some tasks daily. Has so many terrific features you can get lost in the app for days together. Worth exploring f... See more

Rated 5 out of 5 stars

I have been using Fotor for a few years now for basic editing and its features. I find it fairly easy to use. Now I am learning how Ai can turn a photo into a video, a text into an image, and it's all... See more

Rated 5 out of 5 stars

Fotor isn't my main photo editor, but I use it regularly to create frames, add text to my photos, or make fun creations using AI. There are many other features that I don't use, but I know they exis... See more

Rated 5 out of 5 stars

I started using Fotor because I wanted to learn AI photo animation, and it has truly opened a new world for me. At 74 years young, it’s incredible to see what’s possible with today’s technology. Fotor... See more

Rated 5 out of 5 stars

Fotor has become an indispensable part of my life. I could not imagine living without it. Its ability to edit and improve the quality of my photos and its uses are remarkable. And the way it can const... See more

Rated 5 out of 5 stars

I think it is very exciting and fun to use if you're just trying to create or look at AI generated images for fun. It can help a lot with assignments that need image examples, and it can give you exac... See more

Rated 5 out of 5 stars

I am constantly impressed with the power and versatility of Fotor. For the cost I think there's no better value out there. I dedicated a little time to reviewing everything it's capable of, and I feel... See more

Rated 5 out of 5 stars

The FOTOR.COM app with all of it's AI capabilities is pretty freaking AWESOME!! I have tried other AI editing platforms, other platforms to create videos and images, but NONE have compared to FOTOR.... See more

Rated 3 out of 5 stars

Fotor is constantly wasting my credits by refusing to follow directions. It will follow directions fine, then all of a sudden it stops and wont correct itself until I ask it thd same thing 4 or 5 ti... See more

Rated 1 out of 5 stars

DO NOT DOWNLOAD THE APP OR PROVIDE ANY CREDIT/DEBIT CARD INFO Downloaded the free 7 day trial - cancelled within 1 hour as completely useless. Did not utilize the app beyond 30 minutes of download... See more

Rated 1 out of 5 stars

Fotor has one of the worst customer support I have ever experienced in my entire life. DO NOT press the start a free trial button and follow the prompt to select a plan to continue. They wont honor th... See more

Rated 5 out of 5 stars

I was getting good images with Canva AI, but I needed more. Found FOTOR and created a video from my image - of a lady drinking tea. The resultant 5 sec video blew my mind! Immediately purchased a... See more

Rated 5 out of 5 stars

I’m impressed with Fotor after using it for a few weeks. The clean, intuitive interface makes designing graphics, editing images, and using AI features remarkably easy. I particularly value the speed... See more

Rated 5 out of 5 stars

Fotor just let me cut out an image of a person from the background. It did it automatically and for free - PNG went straight into my downloads. Almost perfect but so quick! No logging in or email addr... See more

Rated 1 out of 5 stars

Be careful, the subscription process is not clear. The options with the subscribtion are still very poor. The assistant is quite rough, generates rather primitive pictures. As much as I tryed to expla... See more

Rated 5 out of 5 stars

The best photo restore ever! I thought I had lost precious childhood memories due to moist spots and stains, but with Fotor now I can have my favorite photos beautifully displayed in a gallery wall!

Rated 1 out of 5 stars

This isn't a company, it's a digital parasite. They trick you into signing in, giving them all your data, then hold your own work hostage. You can't even edit your own photo without paying their exorb... See more

Rated 1 out of 5 stars

Falsely and wrongful charges on the last day of the trial period. Highly recommend all users be vigilant and stay away from this unlawful photo-editing provider. Let your friends stay alert of this on... See more

Rated 1 out of 5 stars

Absolutely despicable. Had to enter credit card for free trial. None of the features worked as I expected so went to cancel my trial the same day before I was charged. Pop up screen made me accidental... See more

Rated 1 out of 5 stars

I tried their 7day free trial, I tested 1 old wedding photo. A faded print from the 1970's. The results were worse than the original. I immediately tried to cancel the free trial. I used their we... See more

Rated 1 out of 5 stars

I got a very lucrative offer on fotor, it's 30% off..it's like just 799 Indian rupees for a year, it's not much so I plunged for the payment. I got two payment options, credit cad and PayPal. I used m... See more

Rated 1 out of 5 stars

I thought I was taking out a 1 month subscription with Fotor just so I could see how good it was at restoring an old photo. The monthly rates appeared in a large font and seemed quite reasonable.... See more

Rated 1 out of 5 stars

They deceive customers into reduced annual subscription, meanwhile after subscribing you will still be paying for points before you can use it. When I asked for refund after using it for a day, they r... See more

Rated 1 out of 5 stars

Horrid horrid horrid!!!!! Tried 7 day free trial, it was absolutely rubbish so cancelled free trial and have been charged regardless for an annual subscription. Emailed them a year ago, they ignored... See more

Rated 1 out of 5 stars

I wish there was an option for 0 star. Every single comment on TP about this website is absolutely true. Didn't let me know my subscription was renewing and charged me through PayPal.I sent them an em... See more

Rated 1 out of 5 stars

I tried features in free trial period in Fotor . It did not work and I cancelled the monthly subscription. Yet they charged every month automatically until I found it. I could other users reported sam... See more

Rated 1 out of 5 stars

Completey useless without signing up for the "trail" and it is essentially nothing but a pop up ad and harassment generator. You can't download your edits even with a watermark. I'm so angry. It was... See more

Rated 1 out of 5 stars

I cancelled my free subscription the same day it started. The program didn´t work for me and I didn´t want to be charged. Seven days later I was charged despite cancelling the service the same day a... See more

Rated 1 out of 5 stars

Well. Scam as everybodo else. They want your credit card details to give you a "free" trial. I would prefer paying 2 dollars for testing - and then that is the deal. You have no chance find... See more

Rated 1 out of 5 stars

An utter and total ripoff. I wanted to try and make sprite animations. They literally advertise this on their page with a button saying Generate Game Sprites, but this leads to your standard image gen... See more

Rated 1 out of 5 stars

Paid for nothing, not getting a refund. Company is a scam! I had been trying to get some AI generated photos for LinkedIn headshots, the photos look so bad! When I tried again, same thing, more awful... See more

Rated 1 out of 5 stars

Automatically renews your subscription without notifying you before the charge. Then they have the audacity to say, "No REFUNDS" and "NO CREDIT" for the coming 11 months that we already charged you... See more

Rated 1 out of 5 stars

7일 무료 체험이라는데 무료체험이 불가능함. 무료체험을 위해 카드정보를 입력하는 순간 바로 연단위 구독 금액이 지불됨 서비스를 전혀 이용하지도 않았음 두번이나 고객센터에 문의했지만 환불불가가 회사 약관이라며 절대 환불을 해주지 않음 이건 사이버 강도행위 중국에 본사가 있고 매우 신뢰하기 어려운 서비스 They advertise... See more

Rated 1 out of 5 stars

So, Fotor did not give me what I paid for and are now denying the Payment even though I sent them a Paypal receipt of the money taken. 100% dishonest Business, Do not go near this website Fotor.com... See more

Rated 1 out of 5 stars

Yesterday I found that Fotor claimed that over 5,600 credits had expired. No notification, no explanation. It appears that if I do not use last months credits then they just take them back. How... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY They are scammers! I cancelled my account in my dashboard, but they still charged my credit card yesterday. See other reviews saying the same thing. I'm calling... See more

Company replied

Rated 1 out of 5 stars

This is a scam app!!! This app is collecting money from people deceived by a 7 day trial and an automatic 1 year subscription. When asked to refund, these effin people will not let you! Avoid this eff... See more

Rated 1 out of 5 stars

Buyer Beware! The absolute worst app I have ever used! It constantly crashes, often times in the middle of editing, loosing all of my work. I have resorted to taking screen shots so my work is not to... See more

Rated 1 out of 5 stars

It doesn't let me use the AI unless I get a free trial. So I did, I signed up to it but got disappointed quickly because the stuff I generated kept saying it was successful, but I couldn't find them a... See more

Rated 1 out of 5 stars

They started charging me again 2 years after I canceled my subscription. The cant "find" the charge which is hitting my credit card. Went back a year and found they charged it a year earlier. The are... See more

Rated 1 out of 5 stars

I subscribed to their service and when I went to use some advanced features I was asked to pay a supplement which I did. When I tried accessing the extra services my payment didn't show despite the f... See more

Rated 1 out of 5 stars

I tried the laptop fotor at fotor.com and was really disappointed with it. I thought I was still using the free one but somehow ended up being charged $39.99 I canceled my subscription thinking I woul... See more

Rated 1 out of 5 stars

I recently tried the AI headshot generation (which is not included in the trial nor in the Pro plan). Unfortunately, I should have paid more attention to the online reviews. I was completely unsati... See more

Rated 1 out of 5 stars

I gave one star because no stars isn't possible. I signed up for a free trial which I cancelled on my iPhone with 2 days to spare. I was then charged because I'd signed up online (rather than via my... See more

Rated 1 out of 5 stars

I once took their free subscription and added my debit card details there. I cancelled my subscription but still the amount is getting deducted every month without my consent from my account and there... See more

Rated 1 out of 5 stars

Features available from day one, such as the fantasy anime photo generation, have been gradually removed from the free package as Fotor attempts to extract as much money from its user base as possible... See more


Company details

  1. Graphic Designer
  2. Art Supply Store

Information provided by various external sources

Fotor is a multi-platform photo editing and graphic design tool that helps users to create eye-catching visual content easily. To date, Fotor has over 300 million users around the globe. It has been awarded the Top Developer designation by Google Play and was dubbed Photoshop Lite by the BBC.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I recently tried Fotor for their batch…

I recently tried Fotor for their batch editing feature with AI tools, and it turned into a complete nightmare. I signed up and paid for the Pro plan thinking it would cover what I needed, but right after, when I went back to actually use it, the app forced me to upgrade to the Pro+ plan for the same features. It felt like classic bait-and-switch tactics.
Frustrated, I immediately contacted customer service – this was literally 5 minutes after paying, and I hadn't even used the subscription at all. I politely asked for a refund, explaining the situation. Their response? A flat-out denial with some generic excuses about policy. No empathy, no resolution, just stonewalling.
This company is straight-up scammers preying on users with misleading plans and zero accountability. Save your money and time – go elsewhere for photo editing. Fotor doesn't deserve a single star!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Shady business tactics. You sign up for the free trial of the application, but you can’t use the features you need without upgrading your subscription. When you upgrade, they lock you into a full-year membership and charge your card immediately.
I tried to cancel within a few hours, but they claimed I had already used the features and refused to refund the annual subscription.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not sign up!

Do not sign up!
The features on offer are very poor.
I signed up for the free trial, found the AI video generation not up to par, asked for a refund.
THEY WILL NOT REFUND.
BAD PRODUCT AND TERRIBLE CUSTOMER SERVICE.
AVOID LIKE THE PLAUGE.

February 9, 2026
Unprompted review
Rated 3 out of 5 stars

Great website. Misleading payment information.

The website itself is well built and did exactly what I needed for a one-off school project. However, I was required to pay for a yearly subscription, and auto-renewal is enabled by default. This is only mentioned in the terms and conditions, with no reminder communication sent before renewal.
By the time I noticed the charge, it was already past their very strict no-refund policy. I reached out politely to ask whether a goodwill gesture was possible given the circumstances, but received only an automated response reiterating the policy.
While the product works, the customer support experience was disappointing. Many competing services offer equally functional websites with more transparent billing practices and more responsive customer support.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Fotor has one of the worst customer support I have ever experienced in my entire life.

Fotor has one of the worst customer support I have ever experienced in my entire life. DO NOT press the start a free trial button and follow the prompt to select a plan to continue. They wont honor the free trial and charge right away. There is a huge error in this process. In general do not ever need anything from there customer support team. They suck and don't care about you. Its mostly automated, good luck with it. Also the system runs very slowly,the slider bars to control edits get stuck.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Avoid. Trick you into a membership which you can’t cancel, thinking it’s a free trial.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service, I did try the free service and the quality was not there. It wouldn’t let me cancel the subscription which now I use paid for. After providing to them proof tha is was there issue, they still refused to refund me.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Fotor "steals" your credit because they "expired!"

Yesterday I found that Fotor claimed that over 5,600 credits had expired. No notification, no explanation. It appears that if I do not use last months credits then they just take them back.

How is this not stealing from you?

For those of you who have tried to get a refund and failed, I would call your bank and do a charge-back.

I sent "Christine" an mail to cancel all my charges but there is still one coming up in six weeks. I called my bank and said no charges from Fotor are allowed.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Charging my card even though I’ve never had their service. Refused to credit me back despite evidence I’ve never had their service. When I sent them all the proof and evidence the said we don’t provide refunds. I recommend avoiding them!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful, the subscription process is not clear. The options with the subscribtion are still very poor. The assistant is quite rough, generates rather primitive pictures. As much as I tryed to explain in detail, it was impossible to achieve a result, and all unsuccessful attempts (without a single change on the photo) spend the credits that expire and you have to pay again. Very sorry I spent money on it.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Watch out for auto renew!

I tried their photo app about a year ago, but liked Canva much better. However, I had forgotten that I had also signed up with Paypal and it was set to auto renew. Needless to say, they charged me again even though I never used it past the first day I had it. Found basically there policy is, too bad, you should have turned it off. They would not give a refund. It was my own fault, but most decent companies are good about doing this if you ask within a week of the auto renew, never mind the same day. Just for others to be aware.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fotor

Fotor isn't my main photo editor, but I use it regularly to create frames, add text to my photos, or make fun creations using AI. There are many other features that I don't use, but I know they exist and may be interested in them someday. I'm glad this unique editor exists, I think it's reasonably priced, and I've had some good experiences with customer service, where Christine responded quickly to resolve my issues. In short, I'm a very satisfied customer so far.

Fotor n'est pas mon éditeur de photos principal, mais je l'utilise régulièrement pour créer des cadres, ajouter du texte à mes photos ou réaliser des créations amusantes à l'aide de l'IA. Il y a de nombreuses autres fonctionnalités que je n'utilise pas, mais je sais qu'elles sont là et elles pourraient m'intéresser un jour. Je suis ravi que cet éditeur unique existe, je trouve son prix raisonnable et j'ai eu de bonnes expériences avec le service client, où Christine a cherché rapidement à résoudre mes problèmes. Bref, je suis un client très satisfait jusqu'à présent.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

"I cancelled on Dec 25 (Profile ID

"I cancelled on Dec 25 (Profile ID: I-48E7TXWEUDSK). Fotor and their agent 'Christine' ignored my proof and continued to charge me. This is deceptive business. Beware!"

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I’m impressed with Fotor after using it…

I’m impressed with Fotor after using it for a few weeks. The clean, intuitive interface makes designing graphics, editing images, and using AI features remarkably easy. I particularly value the speed at which I can cut out backgrounds, enhance photos, and create ready-to-post social media layouts

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Charging for no service year after cancellation

They started charging me again 2 years after I canceled my subscription. The cant "find" the charge which is hitting my credit card. Went back a year and found they charged it a year earlier. The are zero help, just keep charging meand there is nothing I can do. Totally shady peice of crap company, dont use them! Go somewhere reputable!

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

I gave one star because no stars isn't…

I gave one star because no stars isn't possible. I signed up for a free trial which I cancelled on my iPhone with 2 days to spare. I was then charged because I'd signed up online (rather than via my phone). They refuse to refund me, in spite of my showing them a screen grab of my cancellation.
Don't go near them.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Shouldn’t be allowed to trade

Unfortunately my bank details have been cloned and I’ve had multiple products taken out which I’m now having to resolve.

I onlt knew FOTOR was one of them once the 34.99 had left my account and upon reaching out to them they said there was nothing they can do as refunds are not within their t&c’s.

‘Christine’ comes back with robotic repetitive responses each time, you can imagine this is making an already very stressful situation so much worse.

I would recommend steering clear of this company and looking into an alternative because if you need any support, their customer service is nonexistent.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Falsely and wrongful charges on the…

Falsely and wrongful charges on the last day of the trial period. Highly recommend all users be vigilant and stay away from this unlawful photo-editing provider. Let your friends stay alert of this online provider. Don't purchase its services if other honest online image-editing providers are available for choosing!!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

poor photo editor-BEWARE 'FREE' TRIAL

poor photo editor. stole my money from free trial even though i cancelled in a timely manner they must be on china time zone.
Refused to refund and i didnt even use the trial because the editor is not good.

December 13, 2025
Unprompted review

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