Topaz Labs Reviews 55,536

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the software's ability to rescue old photos and deliver high-quality results, even with less expensive equipment. People find the product easy to use, highlighting features like Dust and Scratch for bringing clarity to grainy scans. The software receives frequent updates with new features, such as Recover and Redefine models for Gigapixel, which consumers find impressive. However, some consumers have reported issues such as the software crashing when loading images, UI glitches, and cloud renders not starting. Others mention that certain features are useless, and the upscaled images sometimes look fake. Some reviewers find the user interface terrible and not intuitive, while others appreciate the masking functions and the speed when running locally on an Nvidia GPU.

Based on these reviews

Rated 4 out of 5 stars

If this existed earlier I'd never would have kept on new gear, camera's and lenses, for my bird photography passion. :-) Unusable far away shots for long ago travels can suddenly become incredibly n... See more

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Rated 4 out of 5 stars

The product is easy to use and generally gives great results. I'm using old scanned 35mm pictures taken 40+ years ago. In the main the results are fantastic. The Dust and Scratch feature gives rea... See more

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Rated 4 out of 5 stars

I am renovating some slides from a trip through Africa 45 years ago. In 2013, I scanned the slides with a NIKON slide scanner. They came out with a lot of noise, hard contrasts and some blurred. Topaz... See more

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Rated 4 out of 5 stars

They used to say "You can't make something out of nothing", but with Topaz now you actually can. It does amazing things but there are still problems. Super Focus needs a very powerful computer to wor... See more

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Rated 5 out of 5 stars

I certainly was impressed with the software and the service. I didn't go through with the purchase on this occasion. I was looking to solve an especially intractable problem that I was fairly c... See more

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Rated 3 out of 5 stars

Things frequently freeze... cloud renders never start... unclear relationship between very similar products... some of the features (add creative details in gigapixel) are beyond useless... insane pri... See more

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Rated 5 out of 5 stars

the last 20 years I did shoot a lot of semi prof. photos with high end cameras and lenses..........but since topaz photo ai came out, I am able to deliver the same quality photos with much less expens... See more

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Rated 5 out of 5 stars

Ever since I have been using Topaz AI my photos have become more vibrant,sharper & clearer. I use a Sony alpha camera with Sony optics but Topaz has taken noise removal & sharpening to a whole new le... See more

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Rated 5 out of 5 stars

Dear Topaz Team, I recently purchased a one-year license and I am still learning how to use the different modules. Even so, I was genuinely impressed by the results from Topaz Gigapixel and... See more

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Rated 3 out of 5 stars

Because of my dyslexia, I would appreciate a somewhat more graphic and symbolic interface and a learning curve mode with small pop ups with examples of each action. And if possible in other languages... See more

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Rated 5 out of 5 stars

Topaz Labs products are not just excellent — they are truly professional-grade. Every tool I’ve used delivers high-level results and reliability. What impressed me the most, however, is the s... See more

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Rated 2 out of 5 stars

Very poor performance of Denoise in ISOs above 6400, especially when compared to DxO and Lightroom. Also, several tools don't work as expected, such as, the remove tool that leaves traces behind and a... See more

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Rated 1 out of 5 stars

I’m experiencing constant crashes with Topaz Photo AI on my computer. The application opens normally, but as soon as I try to open or import any image (JPG or TIFF), it immediate... See more

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Rated 5 out of 5 stars

Awesome tool to sharpen any image or photo with absolute precision. No more need for paying for wall posters since I can transform any image from the web into high DPI ready to print option. Gives a... See more

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Rated 2 out of 5 stars

Honestly I've always loved the idea of an app that solved upscaling instead of using all these websited around. Unfortunately the infrastructure on both PC and Mac using the app is a mess. Crashes all... See more

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Rated 5 out of 5 stars

Topaz support is so helpful and understanding. Anytime I’ve had a problem or just wanted information on Topaz products, they are always pleasant and helpful. I needed a refund for one of their produc... See more

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Rated 4 out of 5 stars

Gigapixel upscaling is excellent especially for landscapes, however there is one issue that needs to be addressed. For example when photographing a national park there are many signs on landscape trai... See more

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Rated 5 out of 5 stars

I’m having a great time with my Topaz Photo application! Running it locally on an Nvidia GPU is lightning fast. The masking functions are very useful. Being able to export in 16 bit is invaluable.... See more

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Rated 4 out of 5 stars

UX issues with every major update. I would kindly recommend to hire someone who made some good apps and websites to check user experience in each app, especially Video. I'm using use your produc... See more

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Rated 1 out of 5 stars

The User Interface is terrible. Everything is so dark. You can hardly see the borders of areas. Using a 3D UI with shadows would dramatically improve the UI. The functionality of Photo AI is ridiculou... See more

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Rated 1 out of 5 stars

I think their very first models were pretty decent. But every year, they update their models, and every time they do, they get worse and worse and worse. Now, upscaled images look fake. Faces look c... See more

Rated 3 out of 5 stars

Overall, the V4 software is still very sluggish and slow. My M2 Macbbook Pro still has its fans blowing full blast when processing, and it drains battery power immensely quick. The new features, Dust... See more

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Rated 2 out of 5 stars

I 've heard that Photo AI v4 was very good as recovery blurry image such slow shutter speed. However, it does not work on many of photos in Raw, or Jpeg. The AI was always created images with lost mos... See more

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Rated 2 out of 5 stars

Not even REMOTELY intuitive. Results are uneven and hard to predict. Product offering is confusing. Pricing plans, also confusing. I'll hope it gets better as I work with it. (fingers cros... See more

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Rated 1 out of 5 stars

Canceled after 3, 4 days trial period . Money not refunded yet. Ad says monthly, charged the entire year at once. Misleading advertising. Product didn't do much. Definitely not impressed.

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Rated 1 out of 5 stars

Ux cannot fulfill its basic duty for human interface. Simple. It doesn't save files, retain settings, it is a workflow obstructionist. These problems should all be worked out before being streeted.

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Rated 1 out of 5 stars

Extremely complicated interface. I bought the subscription and am trying to operate it by trial and error. Wanting to improve clarity of an hour long You Tube video I uploaded. Most Topaz settings... See more

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Rated 1 out of 5 stars

Topaz Photo remains the gold standard for image enhancement, but the new subscription-only model is a dealbreaker. At $199/year or nearly $40/month, the value proposition has shifted. For a tool that... See more

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Rated 3 out of 5 stars

Overall the end results are superb; however, sometimes the videos don't finish even after MANY hours of rendering which is extremely frustrating and time consuming. I've read other people's comments s... See more

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Rated 1 out of 5 stars

The studio transition announced (Photo AI to Topaz Photo) is still in progress without any notification how, if and when thsi transition will be completetd. The remark ".... and will be available soon... See more

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Rated 3 out of 5 stars

The Topaz Photo app works pretty well to sharpen blurry faces. Some of the artifacts don't look realistic, especially on clothing and skin, but the result is generally better than a slightly blurry or... See more

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Rated 5 out of 5 stars

Absolutely fantastic! Such a simple interface that makes terrible looking pics into polished jewels! Our clients have limited access to quality images, often they are old cell phone pics or family... See more

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Rated 3 out of 5 stars

It seems that I always need to pay for yet another upgrade Gigapixel has a serious scaling problem. If the image is too large, its model can't handle the processing properly and there is almo... See more

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Rated 5 out of 5 stars

Upgraded Gigapixel to 8 after installation program opened but would not getvout of trial mode. Contacted support was told there had been issues with that. Support sent detailed info on how to fix fo... See more

Rated 3 out of 5 stars

I am still learning about getting around in the program. I like the auto pilot and most of the other options available. I like how it treats the eyes and hair. Dust and scratch could use some improvem... See more

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Rated 5 out of 5 stars

I use current versions of Gigapixel and Photo. I also use legacy versions of Adjust, Mask, Simplify and Sharpen, depending on what I am trying to do in Photoshop. I like the aggressive new release s... See more

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Rated 3 out of 5 stars

The main feature that I wish was present was recursive doctoring. It worked well for many images, but sometimes when a lady with long hair has hair in her face, it would detect it as facial hair. Also... See more

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Rated 3 out of 5 stars

Very good results, but very difficult to use it in full lenght projects because: - camera footage doesn´t show nor export original timecode, making it difficult to conform. - the app reacts sl... See more

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Rated 4 out of 5 stars

Photo AI version 3.4.4. over a year of use. Resource hungry so try the free trial first. When removing objects the results can be excellent but sometimes dissapointing. Enhancing soft focus can be ex... See more

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Rated 2 out of 5 stars

I have used Topaz Labs tools for a few years now. Initially I was very impressed - I still use the separate Sharpen, Denoise and Gigapixel applications. However, after a few updates to the new combin... See more

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Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Better photography through machine learning.


Contact info

3.9

Great

TrustScore 4 out of 5

56K reviews

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Rated 3 out of 5 stars

Studio is not worth the money

Studio is to expensive! Not worth the money. There is no difference between Topaz Photo AI an Topaz Photo. Stil does ncrazy things with face recovery and lightroom is better in noice reduction. I can't undo mu subscription, have to sit out the year because it's a packadge. Service, answers etc is good.

November 23, 2025
Rated 1 out of 5 stars

I couldn’t process out the image to get…

I couldn’t process out the image to get my file, all I kept on getting was a drop down to buy a monthly subscription which you have to take the whole year or annual. I only need this product occasionally so a one off payment or even a month at a time is acceptable. I really do feel that I’ve been misled or even conned to make the payment and got nothing out of it. I will not recommend

February 4, 2026
Rated 5 out of 5 stars

Saved the day k

As difficult as it is to work with Topaz products when you have a problem (Topaz is email and wait) while others use humans and AI but give Topaz and JOHN credit for recognizing that a 76 year-old man was having problems with the software they stepped in. I had a 30 minutes zoom and I understand it now..

February 4, 2026
Rated 1 out of 5 stars

Bad AI slop at ridiculously high prices.

I think their very first models were pretty decent. But every year, they update their models, and every time they do, they get worse and worse and worse. Now, upscaled images look fake. Faces look completely different. Backgrounds get added items and slop. And all this can be yours for a mere $170 a year! What a bargain!

They moved to a subscription model, but given the efficacy of their previous work, you'd be a fool to bother. It was a nice concept from a company that seemed headed in the right direction, but now it's a poorly implemented concept from a company that's trying to out-Adobe Adobe.

February 1, 2026
Unprompted review
Rated 3 out of 5 stars

Not that impressed

Very few of the vintage images I've worked with have shown any improvement. Text still doesn't work - legible letters often become gibberish.

February 3, 2026
Topaz Labs logo

Reply from Topaz Labs

Hi Johan,

Thank you for your feedback.

All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet.

Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results.

Please contact us at [email protected].

- Munirat

Rated 5 out of 5 stars

1) Sincere attitude to me of the Tie-in…

1) Sincere attitude to me of the Tie-in staffs
2) Good performance of technology
3) Safe system of handling money

February 3, 2026
Topaz Labs logo

Reply from Topaz Labs

Hi, thank you for your feedback! We’re glad you’re satisfied with our team, technology, and secure payment system.

Rated 1 out of 5 stars

I paid $100 for Gigapixel on a page…

I paid $100 for Gigapixel on a page that offered LIFETIME access. Yet when they update the software and it's a year after you've purchased, they want to charge you another $80 A YEAR just to get updates.

Every other reputable software company offers free updates for its software. And "lifetime" actually means lifetime.

Unbelievable greed and audacity of this sorry excuse of a company. Scammers with a mediocre product that is rapidly getting outpaced. The cajones on these people are unbelievable.

February 10, 2025
Unprompted review
Topaz Labs logo

Reply from Topaz Labs

Hi Jen,

Thank you for your feedback.

It's very clear when you purchase the app that you own the version you purchased for life. We also give one year of free updates, which is more than most companies give. No one is giving free updates for life. At the end of the year, you can keep using the version you own, as per the contract, or you can purchase new updates.

If you have any questions or need clarification about the terms you agreed to for using the app, contact us at [email protected]

Rated 1 out of 5 stars

Demo Seekers Beeare

Didn't realize I was buying a year, thought I was getting the demo. Seems a little deceptive.

February 2, 2026
Topaz Labs logo

Reply from Topaz Labs

Thank you for your feedback. We don’t offer a free trial, but all purchases are eligible for a 7-day refund if the plan doesn’t meet your needs.

Rated 5 out of 5 stars

Such a beautiful experience!

Such a beautiful experience!

February 2, 2026
Topaz Labs logo

Reply from Topaz Labs

Hi April,

Thank you for sharing your positive feedback with our team.

We're so glad you had a beautiful experience.

- Munirat

Rated 3 out of 5 stars

it much to expensive for personal use

it much to expensive for personal use , also I did not know Starlight was not avaiable locally . not very happy about that . That said - it works ok .

February 2, 2026
Topaz Labs logo

Reply from Topaz Labs

Thank you for your feedback — we appreciate it.

We understand your concerns about pricing and the availability of Starlight locally, and we’ll share your comments with our team. We’re glad to hear it worked well overall.

If you need any assistance, please feel free to contact us at [email protected]

Rated 5 out of 5 stars

The software makes it possible to…

The software makes it possible to salvage otherwise valuable photographs that are slightly out of focus or only slightly deficit in some manner.

February 2, 2026
Topaz Labs logo

Reply from Topaz Labs

Hi Jerry,

Thank you for your positive feedback.

We're happy to hear that our software helps you rescue your slightly imperfect photographs and restore their value.

- Munirat

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